Strutt & Parker – Tenancy Progressor (Temporary Mat Cover)

The role

An exciting opportunity to join our lettings team in Chelsea as a Contracts Manager to help the ongoing growth of the Lettings division.

Responsibilities 

•    Provide support and guidance to the Tenancy coordinators, Renewals coordinator and Accounts coordinator with their productivity and output

•    Help to co-ordinate and where possible provide training for all new lettings team members 

•    Support audits of the Lettings departments 

•    Ensure delivery of timely and high quality advice to clients 

•    Respond to queries via e-mail and telephone

•    Monitor teams’ overdue workflows/tasks and hold relevant conversations

•    Identify possible opportunities to enhance level of service provided to both internal and external customers

•    Actively communicate to the team and support the vision of the development of the Residential business

•    Provide support and guidance with the implementation of new legislation

•    Direct line management responsibility

•    Assess need for performance management where required 

•    Annual Performance reviews 

•    Ensure adequate cover in the department when it comes to holidays, days off and sickness

•    To be the point of contact for the lettings/Branch managers for contracts related queries 

•    To be the point of contact for the lettings/Branch managers for referencing queries 

•    Ensure timely payments of all supplier invoices 

•    Providing support to the Head of Tenancy Management when needed to support Clients, the department and the front offices 

•    Helping members of the Property Management Team with questions and queries when the Head of Tenancy Management is unavailable

•    Checking all new Tenancy Agreements drawn up by the Contracts coordinators 

•    Checking all rent reviews drawn up by the Renewals coordinator 

•    Checking all change of sharer requests and documents

•    Checking all reference reports and reference letters 

•    Checking all deed of guarantee’s 

•    Checking all none managed deposit releases 

•    Ensuring that all non managed new files are set up on the CRM system correctly 

•    Attending Lettings and team meetings 

•    In the case where the tenant or landlord wishes to use their own tenancy agreement refer both parties to independent Solicitors for specialist advice

•    Maintaining paperless filing system – ensuring accurate and up to date.

•    Keeping databases up to date including RPS

•    Proactively maintaining own legal knowledge and comply with all Lettings legislation 

•    Ensuring the necessary processes and procedures are in place to support compliance

•    Ensuring accurate data entry and any missing data is obtained and incorrect data corrected

•    Undertake any other duties within capabilities as and when required

•    Undertake a proactive mind-set with regards to all tasks to ensure all Clients are receiving an outstanding service level

•    Undertaking audits & projects for the team

•    Constantly thinking of new ways to help the department streamline processes 

•    Assisting with arranging team socials 

•    Managing office supplies and amenities 

•    When required, welcoming visitors and dealing with as appropriate

•    Completed ARLA Level 3

Key Skills

•    At least 5 years’ experience in a similar role

•    Excellent communication skills

•    Customer-focused with commitment to maintaining excellent service standards at all times

•    Organised and systematic – able to prioritise workloads

•    Ability to follow processes with good data entry and accuracy

•    A smart appearance and professional approach is essential

•    Team Player 

Person specification

Qualifications:

Educated to GCSE level or equivalent as a minimum