The Role

Our busy Valuation Team are recruiting for a focussed Senior Surveyor to join their established team working across the South East Region – we have valuation teams in Guildford, Sevenoaks and Canterbury so location can be flexible. 

The successful candidate will have demonstrable Valuation experience in the UK Real Estate market and be able to manage a fast paced and varied workload. 

You will be conducting a mix of valuation work throughout Hampshire, Sussex, Surrey, Kent and Berkshire, predominantly, but not exclusively, for loan security purposes. This will include valuing a range of commercial, residential (including development) and mixed-use properties, and building on the team’s significant reputation in the industry.

This will initially be a Fixed Term Contract for 1 year covering maternity leave. 

Responsibilities

•    Executing valuation engagements with support from both junior and senior staff from Instruction through to completion

•    Managing existing client relationships at middle to senior management level on a day-to-day basis 

•    Preparing standard reports, valuations, submissions and on more complex issues with guidance

•    Advising and guiding graduates and administrative employees on an ad hoc basis

•    Building and maintaining relationships with Clients 

•    Identifying new business opportunities within own discipline 

•    Contributing towards the team’s fee earning target 

•    Managing a number of small instructions or subsections of major projects

•    Enhancing BNP Paribas Real Estate’s reputation through successful delivery

•    Evaluating, adapting and improving standards, techniques and procedures

Requirements 

•    Educated to degree level

•    MRICS

•    RICS Registered Valuer

•    Preferred knowledge of Argus or other valuation software (training available)

We are proud to offer award-winning benefits to support and reward our employees:

• Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

Securities Services specialises in the administration and protection of financial securities for institutional investors, financial intermediaries and major companies worldwide allowing our clients to focus on their core businesses, by managing all transactions linked to their investment cycle on their behalf. We operate in all asset classes: equities, bonds, mutual funds, investment funds, listed derivatives, OTC derivatives and cash – on markets worldwide with perfect mastery and familiarity of local regulatory restrictions and their tax and legal impacts. Our clients comprise of mutual fund managers, private assets and hedge funds managers, insurance companies, sovereign-wealth funds, pension funds, brokers and investment banks, commercial banks, major companies and issuers.

The Alternatives client segment is a key priority for BNP Paribas Securities Services and we are looking to continue driving growth through servicing Hedge Funds/Liquid Alternatives, Private Equity, Real Estate, and Credit.

Job purpose 

The purpose of the role is lead the UK sales team for Alternatives i.e. Hedge Funds/Liquid Alternatives and Private Markets to secure new client’s and generate profitable revenue streams to the BNP Paribas Securities Services business line, via the sale of the complete suite of its products and services. 

A key focus of this position will be in addition to managing the Alternative Sales team, undertaking sales role responsibilities to win and deliver new revenue flows with Hedge Fund/Liquid Alternative opportunities, whilst also providing management oversight on the day to day Private Markets sales activity from the team. 

The role is responsible for raising Securities Services’ profile as a Tier 1 solutions provider to the Alternatives market in the UK, generating new client revenues to meet pre agreed sales targets. The main business revenue target for this role will encompass Hedge Fund/Liquid Alternatives firms across the jurisdiction and also cover key US players that have an office in the UK in coordination with the sales or relationship manager in the US.

Key responsibilities

Responsible for managing and building a pipeline of new business opportunities within the Hedge Fund/Liquid Alternatives client segment and for Private Markets provide oversight to:

• Identify areas where BNP Paribas Securities Services could provide value-added and differentiating services to prospective clients (“prospects”) and quantify opportunities, e.g. evaluate trend analysis, analyse current activity to identify and suggest opportunities, educate prospects on product usage, etc…
• Develop a list of prospects in line with the client segment and regional strategy and agree with line management as appropriate
• Regularly update client prospects, opportunities, calls and visits in the internal client management system
• Responsible for the development and maintenance of a Hedge Fund/Liquid Alternatives sales plan (account plan) for each prospect 
• Analyse potential Securities Services profitability for prospects on a regular basis and suggest ways to gain and/or improve Securities Services wallet share
• Responsible for understanding full offering of Securities Services products across locations to maximise sales potential
• Proactively seek out and build a strong working relationship with the BNP Paribas Financial Institutions Coverage team, leveraging the Bankers to develop and create sales opportunities for Securities Services with names that do extensive business with the Bank
• Develop connectivity within the BNP Paribas ecosystem on Alternatives (e.g. Capital Markets, Wealth Management, Asset Management) and promote the One Bank approach to targets and originate cross selling opportunities 
• Position BNP Paribas Securities Services ahead of RFPs and creating value propositions designed to differentiate BNP Paribas
• Work with the SMEs, RFP team and management for input and support to deliver a quality and differentiating RFP responses and associated sales documents. 

Responsible for ensuring maximum profitability is achieved from prospects and achieving pre-agreed new sales targets

• Develop strong relationships and regularly network with prospects at senior levels, leverage Securities Services contacts to arrange meetings with the specific purpose of identifying new revenue opportunities for Securities Services and maintaining pipeline quality
• Manage the Hedge Fund/Liquid Alternatives sales process end-to-end, responsible closing new business opportunities, ensuring completion of requests for proposals within deadlines, respecting internal deal management and risk procedures
• Oversee the Private Markets sales process end-to end
• Work internally with product management teams to propose creative solutions to prospects needs and to target maximum product penetration including cross border locations
• Negotiate to maximise revenue and client profitability potential, ensuring agreed tariffs meet margin requirements
• Responsible for sizing and validating all credit requirements for prospects
• Coordinate with other members of the coverage team on joint bids

Responsible for a correct handover process at the closing phase for deals won 

• Ensure that a handover to the Relationship Manager is fully completed at the closing phase 

Responsible for developing market relationships and sharing internally market and competitive information

• Ensure regular and systematic updates on the UK Alternatives sales activity, business opportunities and risks are provided to the Securities Services global sales leads for Hedge Funds/Liquid Alternatives and Private Markets
• Responsible for contributing to the UK and global sales strategy, working effectively with Securities Services sales teams in all locations
• Develop, maintain and share knowledge on UK market, industry, competitive product offering and regulatory developments
• Remain abreast of industry changes, regulations and market developments and anticipate their impact for prospective clients
• Share market knowledge and actively participate within the global Alternatives community and wider BNP Paribas where appropriate (e.g. Senior Bankers)

Fully adhere to BNP Paribas Compliance, Financial Security (Know Your Customer “KYC”, Anti-Money Laundering “AML”, Anti-Bribery and Corruption “ABC” and Sanctions), Conduct & Risks policies 

Market BNP Paribas Securities Services business lines brand

• Raise the profile of Securities Services in the Alternatives segment in particular for Hedge Funds/Liquid Alternatives by participating at industry, media, panels and other events to represent the BNP Paribas brand and increase Securities Services visibility and network

Provide leadership, people management and oversight to the UK Alternatives Sales Team  to ensure all appropriate frameworks are in place and deliverables met. 

Requirements

Essential:

• Strong demonstrable sales track record within the Alternatives markets, specifically with Hedge Funds/Liquid Alternatives
• Proven extensive experience in the alternatives environment, with a focus on Hedge Fund sales gained from within the Securities Services or Prime Brokerage industries 
• Solid demonstrable experience in the securities services and Hedge Funds/Liquid Alternatives industry in client facing roles and the Alternatives industry in general
• Strong Hedge Funds/Liquid Alternatives product knowledge and experience of analysing competitive advantage and identification of sales opportunities
• Demonstrable business entrepreneurship and strong market reputation
• Proven experience of managing a successful sales team
• Excellent influencing and negotiation skills
• Ability to demonstrate strong leadership skills and influencing of key global stakeholders. 
• A self-starter with organisation skills to define, lead and coordinate quality sales action plans
• Expertise in leading and running complex deals, involving teams in multiple jurisdictions. 
• Ability to work effectively in a transversal, global and complex environment, with a strong team spirit
• Ability to develop, network and partnership long lasting business relationships

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.

This role sits within the Banking Services team, which is part of our Client Delivery UK IT & Engineering department. The team covers the design and implementation of solutions across all local products and services bought or booked in the UK MESA regions.

The objective of the department is to create an environment that thrives to transform our business, excelling in high class solution design capabilities, with strong professional framework to support change in coordination with our product, operational stakeholders and clients. 

Job Purpose

This position is covering Banking Services with the below goals: 

• Ensuring business objectives for local solutions are achieved through the development of operating model and technologies.
• Representing both the business and the technology capability for UK local solutions facing off internal stakeholders (local and offshore) and external stakeholders (clients, prospects, vendors/suppliers, industry groups, media).
• Developing engineering capability (methodologies, staff skills, structures, systems and management disciplines) used to operate the business and clients.  

Key Responsibilities

Change management assessments analysis and Documentation 

The Business Analyst models necessary and desired business processes and their functionality.  This is achieved by:  

• Discussion and review with key internal and external stakeholders.
• Analysing existing end-to-end business processes and data-flows, as well as new business information requirements.
• Defining problem areas and translating these into business requirements.
• Documenting recommendations for new and improved processes and systems changes specification which meet these requirements.
• Liaising with internal IT teams and/or external IT vendors throughout the initiative lifecycle to ensure a clear understanding of business needs and to help validate the proposed and delivered solutions.
• Identify, analyse and prepare risk mitigation tactics

Quality Management 

The Business Analyst assists in the development and agreement on quality planning for the project.  This includes:

• Realising the tests.
• Assisting in the organisation of user acceptance testing in order to ensure adequate functioning and to obtain final user acceptance. 
• Developing the business case for the project.
• Participating in project check point reviews.

Stakeholder Relationship Management 

The Business Analyst ensures adequate project understanding and commitment with the internal key decision makers and key end user, through:

• Managing relationships with internal key decision makers and key stakeholders.
• Participating in development of project proposals and high level plans based on a thorough understanding of the business goals and objectives as well as information needs and expectations including time and cost estimates.
• Assisting project sponsors in getting agreements on proposed project plans, amongst others by involving key end users in all major development stages. 

Manage the change portfolio – Project  Management 

In some cases, for small to medium sized projects the Business Analyst will be given full charge of the projects and will therefore be responsible for the leading, planning and reporting of such projects. 

• Providing effective leadership to the project team and taking appropriate action where performance deviates from agreed tolerances. 
• Identifying, assessing and managing risks to the success of the project. 
• Preparing realistic project and quality plans and, providing regular reports to stakeholders as appropriate.
• Managing change control procedure and ensuring that project deliverables are completed within planned cost, timescale and resource budgets. 
• Ensuring that quality reviews occur on schedule and according to procedure. 
• obtain final user acceptance. 
• Developing the business case for the project.
• Participating in project check point reviews.

BAU Support

• Assist with support issues that may require BA expertise. Provision of appropriate solutions, this could be in the form of explanations, small enhancements or bug fixes.

Requirements

Essential:

• Good understanding of the UK market clearing and custody environment
• Experience in change management, business analysis or process development and/or consulting role
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Demonstrable written and verbal communication skills, including presentation skills and report writing
• Excellent active listening skills and the ability to clearly articulate messages to a variety of audiences
• A solid understanding of how people go through a change and the change process
• Experience with large-scale organizational change efforts
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Organised with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organisation
• Must be a team player and able to work collaboratively with and through others

Desirable:

• Core technology skills.
• Good understanding and practice of the IT development lifecycle.
• Knowledge of SWIFT messaging standards.
• Detailed knowledge of Corporate Actions and related tax rules.
• Detailed knowledge of UK Clearing and Settlement.
• Knowledge of Broker Dealer activity.
• Knowledge of Fidessa post trade activity.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Job Title: Operations Performance & Reporting Manager 

Location: Solihull, Hybrid

Hours:  Full time, Permanent

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.    

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.  

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we’re positive, we’re brave, and we own it.  

The Role:

As the Operations Performance & Reporting Manager for our Call Centre Operations, you will be at the heart of driving data-driven decisions and performance improvements. Your role will involve managing and enhancing data reporting processes, delivering strategic insights to optimise operational efficiency, and supporting key business decisions. Additionally, you will lead and mentor a team of four, ensuring they deliver high-quality analysis and contribute to the success of the operations.

Key Responsibilities: 

• Reporting & Insights: Manage operational performance reports, ensuring accuracy and timely delivery. Provide actionable insights for senior management.
• Dashboard & Process Improvement: Develop real-time performance dashboards and enhance reporting processes through automation and new tools.
• Performance & Forecasting: Analyse KPIs, identify trends, and support target-setting and budget forecasting.
• Team Leadership: Lead and mentor a team of four, ensuring collaboration with operations, finance, and senior leadership.
• Data Quality & Compliance: Ensure data integrity and compliance with internal policies, supporting key business projects and committee activities.

Skills & Attributes: 

• Proven experience within a Data Insight / Led role. (Essential)
• Ability to manage a team. (Essential)
• Experience with Data Management within Contact centre / Telephony environments (Essential)
• Technical experience of working with Power BI or Tableau (Essential)
• Great attention to detail & Data Analysis skills with the ability to integrate data.
• Reporting of Consumer Duty Regulation Adherence. (Desirable)

Could this be you? 

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most. 

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.

What’s in it for you? 

As well as working for a Top Employer UK 2024 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes. To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers/. 

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

BUSINESS AREA/DEPARTMENT OVERVIEW

Once again this year, our Spring Insight participants will have the opportunity to participate in a programme specific to their degree background. Depending on your main degree discipline, we will invite you to join our STEM/Humanities Spring Insight or our Economics/Finance Insight. We understand the importance of your development, therefore the training you receive during the programme will be tailored to your educational background to ensure your learning is taking place at the right pace for you.

Global Markets offers consistent client service and innovative solutions for investment, hedging and financing opportunities. Our integrated platform ensures clients have everything they need in one place, across asset classes and across the world.

While our business has evolved around client needs, we have stayed true to our roots offering stability in a changing environment. Global Markets can be relied upon to deliver best in class derivatives solutions, strong financing and balance sheet capabilities, stability and commitment to markets for the long term.

PURPOSE & SCOPE OF ROLE

Through an exciting combination of interactive workshops, work shadowing, informative presentations and case studies, you’ll gain an insight into Global Markets and an idea of what it’s like to work for one of the world’s top global investment banks, meeting various members of our Global Markets team along the way. At the end of the programme you will be invited to attend the assessment centre to be considered for a Summer Internship the following year.

STEM/Humanities Global Markets Spring Insight – Monday, 14th April – Thursday, 17th April 2025

Economics/Finance Global Markets Spring Insight – Tuesday, 22nd April – Friday, 25th April 2025

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

What we’re looking for

To be considered you must be a first-year Undergraduate or in the second-year of a four-year course expecting to graduate in 2027.

• Strong academic background from a leading university or similar top tier institution
• Eager inquiring mind
• Proactive and enthusiastic self-starter
• Ability to solve problems and willingness to learn
• Strong attention to detail
• Excellent spoken and written English

Conduct

• Be a role model, supporting and fostering a culture of good conduct
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks
• Consider the implications of your actions on colleagues

RECRUITMENT PROCESS

You will be asked to attach your most up-to-date CV and complete some online tests. Successful applicants will be invited to the competency-based interview.

EQUAL OPPORTUNITIES

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

For any queries or assistance related to the recruitment process please contact our Campus Recruiting Team on BNPP.SpringInsightProgramme@weareams.com

WHO WE ARE

BNP Paribas is a leading bank in Europe with an international reach. It operates in 63 countries and has more than 183,000 employees, including nearly 148,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

As one of the world’s pre-eminent banking groups – and the first ever French bank to set down roots in the UK in 1867 – the breadth and depth of our presence across the country means BNP Paribas is able provide UK companies and investors access to a full global suite of products and solutions in Europe and worldwide. This, combined with our long-term commitment to the UK, is what truly distinguishes BNP Paribas from other international banks operating in the country.

BUSINESS AREA/DEPARTMENT OVERVIEW

Once again this year, our Spring Insight participants will have the opportunity to participate in a programme specific to their degree background. Depending on your main degree discipline, we will invite you to join our STEM/Humanities Spring Insight or our Economics/Finance Insight. We understand the importance of your development, therefore the training you receive during the programme will be tailored to your educational background to ensure your learning is taking place at the right pace for you. 

Corporate Coverage is the area within the bank that manages all of the interactions between the Bank and its corporate clients and is the gateway of BNP Paribas’ integrated offer. Advisory offers advisory services for mergers and acquisitions, with expertise in public M&A, defence, valuation, buyside, sellside and private equity M&A. Industry Groups are responsible for the event-driven situations for the entire BNP Paribas product spectrum with a focus on specific sectors of the economy.

Debt Markets provides debt financing for corporate clients as well as for sponsor-led leveraged transactions. This includes acquisition finance (including leveraged buy-outs), loan refinancing, as well as investment grade and high yield debt capital markets. Equity Capital Markets offers equity or equity-linked capital raising activity for corporate clients. Corporate Broking is closely aligned with Equity Capital Markets and acts as BNP Paribas UK listed clients’ prime equity adviser and interface with markets and investors. Real Estate Finance provides financing of commercial real estate transactions through loans to real estate clients (insurance companies, real estate investment trusts, properties companies, pension funds, asset managers). Energy, Resources and Infrastructure provides specialized lending and debt advisory to specific industry sectors: power, energy, metals, mining and infrastructure.

 

PURPOSE & SCOPE OF ROLE

Through an exciting combination of interactive workshops, work shadowing, informative presentations and case studies, you’ll gain an insight into Global Banking and an idea of what it’s like to work for one of the world’s top global investment banks, meeting various members of our Global Banking teams along the way. At the end of the programme, you will be invited to attend the assessment centre to be considered for a Summer Internship the following year.

STEM/Humanities Global Banking Spring Insight – Monday, 14th April – Thursday, 17th April 2025

Economics/Finance Global Banking Spring Insight – Tuesday, 22nd April – Friday, 25th April 2025

 

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

What we’re looking for

To be considered you must be a first-year Undergraduate or in the second-year of a four-year course, expecting to graduate in 2027.

• Strong academic background from a leading university or similar top tier institution
• Eager inquiring mind
• Proactive and enthusiastic self-starter
• Ability to solve problems and willingness to learn
• Strong attention to detail
• Excellent spoken and written English 

Conduct

• Be a role model, supporting and fostering a culture of good conduct
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks
• Consider the implications of your actions on colleagues

 

RECRUITMENT PROCESS

You will be asked to attach your most up-to-date CV and complete some online tests. Successful applicants will be invited to a competency-based interview.

EQUAL OPPORTUNITIES

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

For any queries or assistance related to the recruitment process please contact our Campus Recruiting Team on BNPP.SpringInsightProgramme@weareams.com

Location: London

WHO WE ARE

BNP Paribas is a leading bank in Europe with an international reach. It operates in 63 countries and has more than 183,000 employees, including nearly 148,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

As one of the world’s pre-eminent banking groups – and the first ever French bank to set down roots in the UK in 1867 – the breadth and depth of our presence across the country means BNP Paribas is able provide UK companies and investors access to a full global suite of products and solutions in Europe and worldwide. This, combined with our long-term commitment to the UK, is what truly distinguishes BNP Paribas from other international banks operating in the country.

Regulated Complaints Handler 

Swindon – Hybrid – Looking for both Part Time and Full Time

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role

Your aim as a Regulated Complaints Handler is to deliver an exceptional customer service experience, handle regulated customer complaints and make sure they are handled in accordance with our internal Complaints Handling Policy and Procedures. You will facilitate the handling of complaints where a First Time Resolution has not been possible, ensuring that information provided by the complainant is investigated. You’ll make the difference in turning a negative experience into a positive outcome for the regulated customer.

Being a Regulated Complaints Handler, you’ll be dealing with stakeholders across the business, you’ll gain a wide exposure of Arval BNP Paribas, which will support you as a Journey Maker through your career here.

Some of your key responsibilities will include:

• To be responsible for the ownership of a caseload of regulated complaints to resolution.
• Ensure that regulated complainants are updated and advised of action taken.
• To work in partnership with internal teams, partner, and suppliers to handle complaints.
• Investigate regulated complaints including reviewing and assessing documents.

What we’re looking for

This is an ideal opportunity for someone who likes to investigate, and relishes picking up a problem and running with it, to reach the best possible outcome. Ideally, you’ll have knowledge or awareness of relevant regulatory requirements, including but not limited to the Financial Conduct Authority, The Financial Ombudsman, The Consumer Rights Act & The Consumer Credit Act, and BVRLA.

You’ll be an advocate for Arval and will support the whole business. You’ll drive a culture of continuous improvement to guarantee efficiencies and improvements in the customer journey are identified and implemented and rolled out across the business. You’ll also be able to demonstrate:

• The ability to respond to regulated complainants in a sensitive and understanding manner.
• Excellent and proven customer service skills with the ability to communicate to a high standard, both verbally and in writing
• A high level of accuracy and attention to detail
• Resilient, with the ability to remain calm under pressure.
• Experience of interpreting and applying legislation to particular situations to reach a fair outcome for the complainant, whilst protecting the commercial interests of Arval UK.
• Proven track record of working with and handling complaints. Experience in the financial services and/or leasing industry would be advantageous.

The package

We offer a basic starting salary of basic salary of up to £28,000 and a bonus of up to £1,100.   We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.   

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service.
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle.

Ready to make a difference?

Sound interesting?  Click to apply, with an updated CV and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.   

Customer Service Advisor – Driver Desk

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well. 

Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call. 

Why join us?

We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

• The wide variety of queries you get to deal with.
• There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
• It’s a friendly, supportive, and fun team
• You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.

What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line. 

What we’re looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We’d also like you to bring your:

• Warm and helpful telephone manner.
• Curiosity, and hunger for learning new things.
• Ability to learn new systems and tools.

The package

We offer a basic starting salary of £26,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days. 

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

The finer details

You’ll be working Monday to Friday, 40 hours per week. Your shift patterns will involve working a combination of the following shifts:

• 00 to 17.00
• 30 to 17.30
• 00 to 18.00

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home. 

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

• Telephone interview our Talent Acquisition team
• 1-hour interview with some of our Driver Desk management team

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch. 

Senior Product & Proposition Manager

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role

As Senior Product & Proposition Manager, you will manage regulated products and develop customer-centred propositions, driving your products’ success. As subject matter expert, you will liaise with senior stakeholders and colleagues across Arval, including internationally, to influence and lead the evolution and innovation of your products and propositions. You’ll maintain excellent awareness of the market and customer needs, creating product roadmaps underpinned by insight to support Arval’s commercial strategy and plans, leading delivery and monitoring performance. You’ll work closely with other business areas to support the pricing, implementation/enhancement, distribution, promotion and in-life management of your products.

Some of your key responsibilities will include:

• Managing product performance aligned to business objectives and commercial forecasts, producing performance dashboards/scorecards
• Creating visibility of opportunities and risks, developing benefits cases and leading the delivery of cross-functional action plans
• Ensuring ongoing product compliance with current governance and regulation, including Consumer Duty, through product reviews, fair value assessments and other governance, ensuring we deliver fair value and good customer outcomes
• Developing roadmaps for your products and partnering across the business to deliver your plans
• Managing your products in line with our product lifecycle governance processes and best practice, including developing target markets, gathering customer insights, and attending relevant approval and monitoring committees

What we’re looking for

Influence and credibility are at the core of this Senior Product and Proposition Manager role. You’ll be working closely with colleagues across the business, from senior management to individual contributors, to provide product expertise and deliver solutions.

You’ll also be able to demonstrate:

• An excellent understanding of leasing products, including regulated products in the B2B and B2C markets
• A high level of commercial awareness 
• An action-orientated, self-starting approach
• Excellent storytelling skills to articulate your product vision and objectives, confident influencing at all levels
• Strong problem-solving ability and a creative approach to finding solutions
• Advanced data skills to be able to analyse complex data sets
• The ability to work adaptably and inspire cross-functional collaboration

The package

We offer a basic starting salary of up to £62,000, plus a bonus of up to £8,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days. 

We also provide a comprehensive benefits package, including:

• Company car or cash alternative of £6,000 per annum
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Click Apply. From there, a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel
• 1 hour meeting with the functional director

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch.