Accident Management Engineer

February 2, 2024

Accident Management Engineer

ReferenceBIR38060230

  • Standard / Permanent
  • GB-ENG-Solihull
  • OPERATION PROCESSING
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Accident Management Engineer (Office Based)

Hybrid – Birmingham – B91 2AA

Want to get away from the cold and manual environment of workshops?

About the role

Our Accident Management team manage the vehicle downtime whenever one of our cars or vans sustain damage, from road traffic accidents or other causes. Needless to say, this is a fast paced and busy department, given we currently own 180,000 vehicles in the UK alone.

Your challenge will be to ensure that any work carried out by a garage is relevant, cost effective, timely and safe. This means using your vehicle knowledge to maximum effect, to guarantee we utilise intelligent repair methods, each and every time. You will also identify vehicles that are uneconomical to repair and follow the correct total loss procedure.

Communication will be important to your success too, as you will be liaising with a variety of stakeholders. From Fleet Managers to our approved repair network, and insurance companies to internal account teams. It’s important our customers can be updated, and the work is carried out to agreed time scales and standards. It’s all about the customer.

What’s In It for You?

As an Accident Management Engineer you will be pay zone level A4 – Salary of up to £36,000 and a bonus of up to £1,100.

We operate a hybrid working option, which means you will be able to equally split your time between our office in Birmingham and home once you are fully trained in the role.

You will also enjoy the outstanding benefits including;

·        Private Healthcare (AXA PPP)

·        Life Assurance

·        Company Pension scheme

·        A range of personal flexible benefits

·        25 days holiday, your birthday off plus bank holidays

·        Access to great discounts on our products and services

·        To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher

·        Paid eye tests and £50 towards your lenses

·        Volunteering days

·        Charity Fundraising

About you

We are looking for an energetic and confident vehicle engineer, ideally with experience gained in an accident repair centre environment. You will need to have the necessary experience and skills to provide advice and support on repair progression to colleagues and propose solutions to potential disputes. The icing on the cake will be Code of Salvage Practice AQP certification and VDA/ATA award.

Lastly, we need someone who can handle customer expectations, both internally and externally and ensure all are satisfied with the outcomes to your decisions. We will also look to you to identify opportunities to improve our service levels.

Key Skills required:

·        Proven vehicle engineer experience

·        Happy to be accountable and own cases

·        Solution focused and decisive

·        Customer orientated mind-set

·        Credible and confident communication skills

·        Highly motivated mentality

·        Team player

·        Competent with use of Audatex

About us

We are a major European vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want. We also focus on leading the way forward on Climate Action within the mobility industry.

Luckily, at Arval, we have an excellent pedigree in all thing’s mobility, and the launch of our five-year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch – more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability, or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here’s a recent video we put together that shows life at Arval: The Journey Makers

Application process

Following application, you will be contacted by one of our internal recruitment professionals. 

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