Telematics Specialist

Telematics Specialist

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

As a Telematics Specialist you’ll be leading the charge in managing day-to-day operations of the Arval Connect product. A small but sophisticated device is fitted to vehicles prior to delivery and collects data about a vehicle’s location, speed, driver behaviour and many other useful metrics. 

You will be responsible for liaising closely with Arval’s fitment partners to coordinate and oversee fitment at the start of a vehicle’s journey through to ongoing maintenance and troubleshooting, and finally termination of devices at the end of the contract. From email correspondence, to processing customers fuel and payroll reports, this role ensures all queries are resolved promptly and efficiently. 

Upskilling on different teams across the department is a requirement for this role to support the wider teams to create seamless business continuity.

Some of your key responsibilities will include:

• Update spreadsheets for changes on customers and specific driver data and be able to present this information back to relevant teams
• Communicate with account teams on a regular basis to help support customers with telematics services
• Work with the wider team and the account teams to help increase understanding of the product
• Ensure all data is kept up to date in several different systems, and act on queries from account teams within relevant SLA’s

What we’re looking for

This dynamic role offers plenty of variety and requires someone with excellent customer service and administration skills, ready to adapt in a fast-paced environment. A people person who is permanently ‘on top of things’, dependable and completely comfortable taking complete ownership for the work assigned to you. This role offers complete independence and great for someone who wants to own their own development.

You’ll also be able to demonstrate:

• Working efficiently under pressure and meeting deadlines
• Skilled in communicating across all levels of the business to address challenges and deliver customer-focused solutions  
• Proactively identifies gaps and works to improve existing processes
• Strong problem solver with the ability to connect the dots and deliver comprehensive solutions 

The package

We offer a basic starting salary of £27,000, plus a bonus of up to £1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.    

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• On-site interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.