BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.

Organisationally the role will be part of UK Client Line FI&C. The Financial Intermediaries & Corporates (FI&C) Client line is part of BNP Paribas Securities Services business line. The Client Line’s responsibilities span from product & solution initiatives, to P&L management and segment strategy. For the FI&C Client Line this relates to key target clients such as banks, brokers and corporates, as well as products such as Securities Clearing & Custody (SCC) and Debt Solutions.

However as indicated in the scope of role and key responsibilities, the role extends to all business lines except for MFS and whilst tax doesn’t organisationally have its own Business area/Dept, the UK role is similar to tax specialist roles in other BNP Paribas locations that focus on the services provided to the clients (rather than the Bank’s own corporate and income tax position). 

As such the role forms part of a BNP Paribas Securities Services Global Tax Community which brings together such tax specialists to inter-alia share technical knowledge, support each other and promote consistent and best practice in addressing the tax implications/considerations of our services/products.

Job purpose 

• Use tax technical and practical experience/knowledge to: a) help ensure that the Bank is sufficiently protected from the tax risk generated from the provision of services to clients as well as/and (yet) at the same time b) help ensure that from a tax perspective, we provide a commercially appropriate scope/level of service to our clients. 
• This is a senior tax specialist role where the employee will use his significant market experience to define and oversee the tax services provided to the client based on BNP Paribas’ global guidelines and the specifics of the client.
• Due to the nature of the activity, this can only be completed by an experienced tax specialist with good understanding of our client’s business and structure and an ability to undertake tasks independently in line with the agreed products and services provided by BNP Paribas.
• The person undertaking this role does not need day to day supervision and is confident in their own knowledge and responsibility, making them able to guide other teams internally in completing their related activities.

Key responsibilities

Summary

The Tax Service Business Manager is responsible for assisting tax operational and product teams in monitoring, assessing and implementing tax changes affecting the services offered across the markets he/she is responsible for. 

The Tax Service Business Manager has a key role to play:

–    Assessing & securing the risks linked to the tax business services, with the help of relevant functions.

–    Help developing an offer that will generate substantial revenues and be recognized on the market by clients & competitors

–    Do this for all BNP Paribas Securities Services business line products – excluding MFS.

He/she will coordinate with internal (when available) and external tax experts (when required) and principally interact with operational, product, legal and compliance teams within Securities Services, as well as Group Tax department.

Working within Securities Services business lines and in coordination with the Global Head of Tax Business Services, he/she is in charge of identifying any sensitive topic that might require Group Tax Department validation and in charge of determining whether a product requires a NAC procedure and whether GTD attendance is required in the NAC procedure.

This is a senior specialist/subject matter expert role within the UK and in discharging this role, the Tax Service Business Manager will be a tax professional with many years of experience so as to demonstrate a very strong breadth and depth of understanding and knowledge of tax matters – he/she will be the go-to person for the more complex tax matters and questions that cannot be provided/answered by the business and for which specialist expertise is required. 

This role includes providing insights on UK market updates (specifically including the preparation and issuance of Market Updates to Internal stakeholders & clients) as well as insights on competitor tax services and other clients to the team. 

The role also utilises the person’s expertise and experience to work at a strategic level with senior stakeholders to define our tax strategy/ tax service model, This including working very closely and directly with the most strategic clients booked in the UK to define and communicate (with others) responses to client needs/requirements that balances such needs/requirements with the need to remain in compliance with regulations and not create undue risk to the Bank

Detail

• Monitor tax changes using internal (own expertise, Group Tax Department, etc.) and external information providers. Assess the first level of impacts on our services. Liaise with Group Tax Department, Global Head of Tax Business Services, product and operations, depending on the impacts and ask for a NAC when necessary. This includes but it’s not limited to:

‒    monitoring changes of tax legislation impacting taxation of securities (e.g. withholding tax on income from securities, securities transaction tax, capital gains tax) and related tax relief and tax reclaim procedures, 

‒    inform tax operational team, product team and clients (via Market Updates as applicable) of relevant tax changes,

‒    assisting tax operational and product teams in the understanding of any change of tax regulation (e.g. how it affects our tax treatments and tax liabilities), 

‒    assist product teams in the assessment of the impacts of such tax changes on our tax product offer including but not limited to validating the changes required to the tax documentation in place with clients and the client communication (via Client Update as applicable),

‒    coordinate internal meetings on tax market change in order to identify any need for discussion/action at market place level and lobbying actions;

• Take ownership of tax questionnaire to collect tax information when on boarding new clients. This includes, in coordination with Group Tax Department and Global Head of Tax Business Services as applicable:

‒    ensuring the questionnaire is kept up to date following changes in our tax services;

‒    being the point of escalation in case there is any issue/doubt with the way the questionnaire has been completed by a client.

• Take ownership of the tax matrix used in our systems and ensure it is reviewed on a regular basis

• Provide tax technical/tax risk view to support any internal or external assessment of our tax procedures, Confirm that the defined tax services are in accordance with our tax obligations (especially where we are a withholding tax agent) and, Group Tax Department guidelines 

• Appoint external advisors to provide specific tax advice whenever internal tax resources are not available, in compliance with the tax procedure for recourse to external tax advisors.

• In close coordination with the Group Tax Department and the Global Head of Tax Business Services, participate in international and local industry associations to represent our business:

‒    debating tax matters to provide thoughtful stewardship with the aim of influencing workable market change outcomes,

‒    representing and protecting our and our clients’ interests,

‒    influencing efficient and effective changes tax legislation and associated administrative procedures;

• Be the point of escalation for complex tax matters and client requests and escalate to local Group Tax Department and/or the Global Head of Tax Business Services when necessary :

‒    assisting tax account managers in answering complex clients questions related to understanding of tax regulation,

‒    in case of litigation with clients, collaborating in analyzing/understanding/solving the incident from a tax regulation point of view,

‒    in case of litigation with local tax authorities, assisting in having a clear understanding of the underlying tax issue and tax regulation at stake and in solving the litigation,

‒    in case of tax audit from tax authorities, attending meetings with tax inspectors in case tax expert interlocutor is required (involve Group Tax Department when required),

‒    for client’s tax matter, be the point of contact for tax authorities for Securities Services’ activity (otherwise directly managed by Group Tax Department),

‒    when necessary, support strategic client meetings, RFPs and deal presentations;

• Be the point of contact of the Tax Function for the purpose of:

‒    getting information about Securities Services’ activity (services description, markets presence, agreements signed with tax authorities, BP2S fiscal status, etc.)

‒    answering tax queries from the Tax Function,

‒    escalating to the Tax Function tax analysis/interpretation issues and the need for lobbying actions,

sharing with the relevant teams any guideline/message from the Tax Function

Note: The detail above reflects a globally approved job description since there are people in other locations who perform or may in the future perform a similar role.

Requirements

Essential

• UK accountancy and/or UK tax qualification 
• Big 4 accountancy firm or Service provider tax technical specialist/advisory (not purely operational) role/experience
• Detailed knowledge of securities taxation, including impact upon a custodian (such as withholding taxes, double tax treaties, tax transparent structures) with specific knowledge of UK withholding tax applicability : Expert
• Detailed knowledge of UK client types (such as collective investment vehicles, pension funds) including legal form and UK tax treatment. Specifically for collective investment vehicles to include UK & VAT compliance : Expert
• Detailed knowledge of UK Reporting Fund Regime : Proficient
• Detailed knowledge of non-UK client types (in particular  FCPs, SICAVs and other non-UK established collective investment vehicles) including legal form and local tax treatment : Basic
• Demonstrated ability to think strategically with respect to product strategy and development agenda : Proficient
• Presentation skills and previous client facing experience : Proficient
• Ability to work independently and also effectively in a matrix organization : Proficient
• Experience in managing and influencing key business partners for the delivery of the services : Proficient
• Communication, influencing and negotiation skills with the ability to establish and communicate the tax strategy : Proficient
• Organizational and planning skills and a track record of delivery : Proficient
• Understanding of commercial aspects : Basic 
• IT experience in Microsoft Office applications : Basic
• Command of English, both spoken and written : Expert
• Good working knowledge of a wide range of BNPP policies, procedures, regulations and legislation.
• Excellent written and oral English skills to articulate technical issues and to be able to take the complex and make them simple to enable effective communication with individuals across the business.

Preferred

• Big 4 accountancy firm and Service provider tax technical specialist/advisory (not purely operational) role/experience
• General knowledge of investor tax reporting regimes applicable to other jurisdictions e.g. German equity ratio : Basic or Proficient 
• General knowledge of non-UK capital gains tax regimes/requirements for which we may provide a service e.g. India : Basic or Proficient
• IT experience in Microsoft Office applications : Proficient

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

          * Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Fines Coordinator

Monday to Friday – Full Time – Hybrid

Location: Swindon, Wiltshire, SN5 6PE

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

As a Fines Coordinator you will be joining the experienced team at Arval UK. You’ll be managing all processes relating to customer fines during the in-life of their vehicle fleet hire. Supporting customers, by processing complex tasks in line with deadlines by managing the outcome to the desired result of reducing Arval debt and working with external suppliers to minimise risks to the business.

Communication will be varied, from answering emails to calling suppliers and third-party agencies. You’ll be focused on delivering excellent customer service with a proactive approach to managing the workload.

Some of your key responsibilities will include:

• Investigating the fine that we have received to make sure it is allocated correctly.
• Talking to regulated and corporate customers via phone call and email.
• Communicating with internal stakeholders and third parties.
• Dealing with escalation to provide excellent customer service and get to a resolution.

What we’re looking for

You’ll be able to multitask in this fast paced and varied role. Once trained you’ll be problem solving and handling complex cases to ensure our customers get continuity of care and support. You need to be robust, to be able to work in a team and individually.   

You’ll also be able to demonstrate:

• Keen attention to detail.
• Able to handle phone and email queries in a professional and confident manner
• Comfortable working in a fast-paced environment
• Contribute to a positive and supportive team culture

The package

We offer a basic starting salary of up to £23,751, plus a bonus of up to £1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Please reach out to Paula Adams for an overview. Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview and presentation task

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.   

Company purpose

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Collateral Management is a risk function, which limits exposure to counterparties by requesting and controlling collateral.  The Collateral Support team is part of Application Production for Collateral providing tier one support for Collateral application suite.

Job purpose 

As an IT Senior Support Analyst, you will provide technical and functional support to Collateral APS alongside close to 300 end-users. 

You shall serve as the first point-of-contact for application investigations, especially around application configuration and infrastructure issues.

You will drive change projects within the collateral sphere including designing, developing and implementing new tools and receiving, building and configuring new infrastructure in the Collateral domain. 

You will conduct low level investigations into application issues, working with provider teams to identify root cause and a plan for resolution.

You will communicate the plan and resolution to user management, ensuring expectations are met and managed.

In addition, you may need to contribute Level 1 direct support to users on an ad-hoc basis. 

Key responsibilities

• You must have the ability to prioritise your workload in a continually fast-moving environment whilst managing conflicting requests and keeping within deadline.
• Educated to degree level or equivalent 
• Experience in trouble shooting batch in a complex infrastructure (windows server, linux server , citrix , web infrastructure, strong experience with Sybase and Oracle, proven experience in supporting system in production from an IT / operational support perspective, previous experience as well rounded support analyst involved in the following areas configuration management, system setup and system performance optimization.
• Experience in developing tools in Java and Groovy.
• Proven experience in:  SQL (both Sybase and Oracle), including the ability to develop complex procedures and design data structures.  Windows Environments and UNIX environments.
• Knowledge and experience in SPLUNK (Dashboard design and complex searches)
• Strong knowledge of Risk Banking Environments.
• Knowledge and understanding of collateral operations key processes.

Requirements

• Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
• Ability to prioritise workloads and manage conflicting requests on time in a fast-moving environment.
• Effective problem-solving abilities
• Ability to understand and design complex scheduling solutions
• Demonstrates good oral / written communication skills
• Ability to adapt to change
• Exhibits positive interpersonal and team skills
• Commitment to company quality standards including issue resolution timescales, quality improvement and commitment to resolving issues correctly. 
• Demonstrates initiative
• Ability to operate with limited support & supervision
• Aptitude for learning

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Job Title: Data Governance Senior Analyst

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

As a Data Governance Senior Analyst, you will: 

• Support the Data Governance Managers in ensuring UK GDPR, PECR and BCBS239 compliance. 

• Assist the team in driving continuous improvements and maximising the income and benefit of available data. 

• Contribute to increasing confidence and consistency in the quality of data. 

This role will report into the Head of Data Governance within BNP Paribas Personal Finance UK, part of the first line of defence.

Key Responsibilities: 

• Reviewing data quality incidents across BNP PF, supporting with root cause analysis where data is impacted.
• Communicating confidently and effectively with multiple stakeholders to understand technology and commercial concepts quickly, e.g. gathering information to assist with data governance documentation.
• Contributing to complex projects, providing support where needed to assist in orientating the project to deliver maximum business benefit whilst adhering to the data governance, protection and management principles.
• Representing the data governance team across analytical groups & business areas to provide advice & support on UK GDPR, data integrity, quality and privacy.
• Remaining up to date with the requirements of UK GDPR and helping build remedial work programs to highlight ongoing risks.
• Growing awareness and knowledge of data governance to enhance the data culture across the organisation.

Skills & Attributes:

• Knowledge of data related regulatory requirements and emerging trends and issues.
• Strong ability to embed information, business process and system wide changes to a technical and non-technical audience.
• Strong ability to extract information by questioning, active listening and interviewing
• Understanding of Data Quality
• Business Process Mapping
• Problem solver and flexible “can do” attitude with ability to work positively with other colleagues, maintaining good working relations.

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The role

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a large group of buildings.

Responsibilities

•    Prepare, monitor and reconcile service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Person specification

Qualifications/Key Skills

•    Degree or equivalent

•    Membership or Associate Membership of IWFM or RICS

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH 

Experience

•    Previous experience in a similar role 

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles 

•    Management of in-house and supplier staff 

•    Management of supplier relationships 

•    Good health and safety and environmental knowledge 

•    Good mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

•    Experience of managing multi-site environments 

•    Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a single complex building.

Responsibilities

•    Prepare, monitor and reconcile service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Person specification

Qualifications/Key Skills

•    Degree or equivalent or by experience

•    Membership or Associate Membership of IWFM or RICS

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH 

Experience

•    Previous experience in a similar role 

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles 

•    Management of in-house and supplier staff 

•    Management of supplier relationships 

•    Good health and safety and environmental knowledge 

•    Good mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

•    Experience of managing single-site environments 

•    Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

Global Markets (GM) IT DEC ETD Clearing Risk & Margin Development consists of approximately 15 people spread between multiple regions, developing software to support systems for Clearing Risk and Margin Teams for Global Markets. Within the GM IT Clearing Risk & Margin Development, we operate a hybrid platform of Vendor and BNP suite of applications.

Job purpose 

Purpose:  Lead a Global Markets (GM) IT Clearing Risk & Margin Development Team

Scope:  The role is to manage a Global Markets (GM) IT Clearing, Risk & Margin Development Team. 

The remit of the team is to optimize processes and technology solutions in order to enable the business target operating model.

Key responsibilities

Business and functional area:

• Manage a Global Markets (GM) IT Clearing Risk & Margin Development Team, where resources will be located globally.
• Establish strong partnership across central and region, and with various stakeholders (Business, Operations, etc).
• Drive continuous improvement initiatives to optimize processes and technology solutions, leveraging industry best practices and emerging technologies.
• Develop and implement a technology strategy aligned with business objectives to enhance Clearing Risk & Margin capabilities and drive efficiency.
• Understand the business vision and contribute to the business target operating model.
• Globally align IT Priorities with Business & Operations stakeholders.
• Contribute to the prioritization of business requirements.
• Communicate and translate expectations to the team.
• Evaluate and manage relationships with technology vendors to ensure the successful implementation and integration of third-party solutions.

Leading with Technology

• Promoter of practical-based approach to Design for Testability, Design for low touch support, Automated Testing, CI/CD and Automated Deployments.
• Responsible for appropriate governance providing up-to-date visibility to sponsors and team.
• Ensure appropriate levels of ownership within the team by aligning with global stream leads.
• Ensure that staffing is aligned with capability and capacity needs in-line with tech strategy.
• Manage delivery risks proactively and ensure there is appropriate distribution of activities between the locations.
• Lead end-to-end development of features, including requirements gathering, design, implementation, testing, and deployment.
• Ensure appropriate collaboration and facilitate relevant support efficiently with relevant IT teams specifically Production Support (APS)
• Contribute to organization wide activities and work with all stakeholders wider GM IT 

Team management

• Steer, supervise and delegate the teams’ everyday work across regions ensuring maximum team utilization & productivity.
• Mentor and guide engineers, driving technical excellence and ensuring best practices across the team.
• Maintain an effective workforce and manage attrition risks.
• Identify opportunities for improvement and build in culture of continuous improvement in the team.
• People Development: career progression, talent development, upskilling, follow mobility and training process guidelines, support and coach team leads, succession planning.

Requirements

Essential

• Strong experience in technology roles across the Financial Services industry.
• Strong technical expertise in software development, database management, and enterprise systems architecture, with proficiency in object oriented programming languages such as Java.
• Strong analytical and problem-solving skills, with the ability to think strategically and drive innovation in technology solutions for Clearing Risk & Margin.
• Strong analytical and interpersonal skills, with a proven track-record of liaising between Business / Operations teams and IT developers to solve complex business problems.
• Excellent communication and presentation skills both verbal and written with experience in leading cross-functional workshops.
• Experience of working under a formal project process methodology and co-ordinating activities within an enterprise environment.
• Strong attention to detail and accuracy. Ability to work effectively under pressure and meet tight deadlines.
• Naturally results orientated, self-starter that can operate independently as required.
• Business oriented, positive, resilient, full of stamina with a clear focus on delivery.
• Experience working with distributed teams including in-house and offshore development teams.
• Ability to build long-term relationships with developers, business, and other stakeholders.
• Demonstrable understanding of having supported requirements definition in Agile / DevOps environments (or similar).
• Project leadership skills and experience in validating complex flows distributed across the full value chain.

Preferred

• Experience with Risk & Margin processes, systems and tools
• Knowledge of regulatory requirements and industry best practices related to Clearing Risk & Margin processing.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

The role

An exciting opportunity for an experienced Senior Lettings Negotiator to join our expanding and successful Estate Agency team in London. This opportunity would suit a self-starting, highly motivated, individual seeking a career changing opportunity. This role offers career progression and a chance to excel at the top end of the property industry.

In this role you will be:

•    Register enquiries and arranging appointments 

•    Accompanying applicants to viewings

•    Deal with telephone and email enquiries from applicants and landlords

•    Follow up enquiries and negotiating lettings

•    Generate a targeted number of viewings per week 

•    Register new applicants 

•    Dealing with tenancy progression

•    Gain market appraisals 

•    Sell all company services strongly and ethically to generate new and repeat business

•    Demonstrate a successful track record in meeting and exceeding targets

•    Develop relationships and work closely with clients through meetings to secure future instructions/business

•    Offer a first class level of customer service at all times

Key Skill

•    Excellent negotiating skills and rapport building skills 

•    Possess a composed manner in order to be able to work under pressure

•    Good time management and ability to prioritise workloads

•    Excellent telephone manner and client facing skills 

•    Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues, clients and agents

•    Confident manner with clients and the team

•    An understanding of confidentiality issues and the use of discretion

Experience

•    Proficient in the use of Word, Excel & PowerPoint

•    Previous experience of working in Residential Lettings in PCL

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.