Working with a team across the country, managing and assisting with the management of properties for one of our larger clients. 

The individual is to take immediate responsibility and ownership of managing their own portfolio, which will include a range of rural and commercial sites. 

Key deliverables 

  • Taking responsibility for their own sites
  • Providing high quality Property Management services 
  • Liaising with the clients, their solicitors, stakeholders and tenants on a daily basis
  • Assisting with preparation of reports for client meetings
  • Identifying and undertaking asset management initiatives under supervision
  • Advising the client in respect of tenancy applications and liaising with the relevant teams to ensure the licence process is followed
  • Instructing and liaising with building consultants, rural teams and the client’s FM providers in respect of repairs and planned maintenance programmes 
  • Carrying out regular property inspections on a risk based frequency 
  • Management of Lease / Tenancy Schedules
  • Management of income arrears and recovery (supported by a dedicated credit controller), invoice approvals, setting up new properties, maintaining the property database, updating the Operational Support Team and Tramps, etc
  • Preparing revenue budgets and quarterly forecast reporting with the support of a qualified accountant and finance department assistance
  • Facilitating regular tenant meetings with strong occupier engagement skills
  • Due diligence for acquisition and disposals
  • Attendance at team and department meetings

Essential qualifications & experience

  • Strong experience within a commercial property management department is essential
  • Some rural estate management would be beneficial 
  • Good L&T knowledge essential
  • Proven experience of direct reporting to property management clients
  • Good working knowledge of Microsoft Excel, Word, and Outlook
  • Being technologically aware/savvy and able to deal with a range of systems/processes 
  • The ability to multi-task and deal with multiple and potentially conflicting objectives and deadlines
  • Managing lease events, rent reviews and expiries
  • Good understanding of H&S essential
  • Making recommendations on site and tenant matters
  • Sound Landlord and Tenant knowledge.
  • Property Management Accounting knowledge 
  • Full clean driving licence and access to a car is essential as the role involves regular site visits.

Desirable qualifications

  • Degree level qualification
  • RICS qualified beneficial but not essential
  • Previous use of Tramps beneficial
  • Previous involvement with management of rural estates would be beneficial but not essential as training can be provided. 

Key skills/competencies

  • Excellent written and verbal communication, with a high level of attention to detail
  • Pro-active “can do” approach – a good team worker 
  • Client facing and committed
  • Confident in ability to work autonomously – uses initiative / self starter
  • Excellent time management, organisational and prioritisation skills
  • Professional and presentable
  • Enthusiastic, reliable, flexible and friendly

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•  Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Job purpose

As part of the Talent Attraction team, we are searching for a Senior Talent Attraction Consultant who will lead the recruitment efforts for the BNPP AM UK entity.

The responsibilities will be to identify, attract and assess talents to fill existing and future job openings through external recruitment and internal mobility. 

In addition to filling positions, the Senior Talent Attraction Consutlant will lead transversal projects such as onboarding, career fairs, etc. 

Key accountabilities

• Establish and maintain relationships with HRBPs and hiring managers to provide relevant recruitment advice and stay abreast of current and future hiring and business needs. 

• Identify the right sourcing strategy for each role including social media, referrals, alumni, specialist conferences, career site, job boards. 

• Ensure a quality driven and compliant recruitment process, taking into account local legal aspects and company processes to interview, extend offer and onboard talents. 

• Build a high level knowledge of external market understanding by establishing and maintaining direct contacts with professionals in the market, employment sources, agencies.

 • Develop an exhaustive pipeline of external candidates ensuring great candidate experience and a strong market network. 

• Create a high level of knowledge of internal talents within BNPParibas Asset Management and BNP Group in order to effectively source internal candidates by building internal relationships with other entities and resourcing platforms.

• Cover all recruitment activities for the UK territory across all business lines i.e. liquid market, alternatives (alternative credit, private debt, private equity, infrastructure, etc) transversal functions that ecompsaase investment support.

Manage one researcher responsible for publishing job ads, screening applications and liaising with applicants.

Intervene and propose cross‑functional projects related to recruitment, such as HR onboarding sessions.

Experience

• Minimum 7 years of successful recruiting experience acquired in Finance/ Asset Management

Qualifications

• Skills in assessment and evaluation of candidates for suitability in the future role and company culture 

• Act as a client-facing role requiring a proven track record in asset-management recruitment, handling complex offers (fixed base salary, bonus, buy-out, carried interest). 

• Self drive and demonstrate passion for delivering best-in-class service to both clients and candidates.

• Ability to assess a candidate’s suitability based on experience (via competency-based interviews) as well as qualities demonstrated during the interview. 

• Ability to form an opinion and defend a position with hiring managers.

• Good team player and excellent communicator with ability to persuade and influence decision makers 

• Good knowledge of ATS tools and social media in recruitment 

• Fluent in English

The role

As a member of our Sevenoaks Residential Agency team you will play an integral part in representing the firm’s brand and act as a first point of contact for our clients, alongside this there will be some administrative duties required in order to support our team. 

Responsibilities

•    Meet with clients to gather an understanding of their house and garden in order to carry out viewings with applicants

•    Accompany applicants around properties, showcasing our clients’ homes

•    Provide detailed insight to applicants about the properties’ location and benefits

•    Liaise with clients in a polite, professional and confident manner

•    Booking viewings and Market Appraisals

•    Providing viewing feedback to vendors

•    Any other ad hoc duties required

Person specification

Qualifications/Key Skills

•    GCSE level education (or equivalent standard), which will include English and Mathematics qualifications.

•    Must hold full, valid driving licence

Experience

•    Experience is not essential but would be preferred

•    Professional approach and trustworthy 

•    Excellent communication skills both over the telephone and in person

•    Ability to establish and maintain effective working relationships with colleagues and clients

•    Good organisational and co-ordination skills

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

The role

An exciting opportunity for an experienced Property Manager to join our lettings team in Cambridge.

Responsibilities

  • Manage an allocated portfolio of properties, providing efficient and accurate administrative and day to day management
  • Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
  • Acting as central contact for landlords, tenants and S&P team members during active tenancies
  • Completing tenant referencing and associated paperwork
  • Drawing up tenancy agreements
  • Ensuring tenant arrears are kept on top of
  • Completing KYC on tenants and landlords
  • Providing excellent customer service to landlords, tenants and internal team members within S&P
  • Checking all invoices and authorising for payment within 48 hours of receipt in the office
  • Performing property visits using Inventory Base software during active Tenancies
  • Sending visit reports to landlords and managing issues resulting from the visit
  • Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
  • Negotiating tenancy renewals and producing memorandum of agreements for signature for common law tenancy agreement
  • Accepting and confirming correct notices have been served by both Landlord and Tenant
  • Drawing up all legal notices on behalf of the Landlord and processing efficiently and effectively
  • Preparing communications and administering for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy
  • Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
  • Arranging inventory checkouts and communicate to both Landlord and Tenant.
  • Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
  • Raising and submiting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
  • Organising gas safety records and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
  • Updating master portfolio spreadsheet to reflect new properties and dis-instructions
  • Organising and following up any insurance claim on behalf of the Landlord where necessary
  • Dealing with tenant and client queries regarding property matters
  • Consulting and update Team Manager and Lettings Office Head where necessary
  • When required, welcoming visitors and dealing with as appropriate
  • Attending Lettings and team meetings
  • Notifying Team Manager of any potential property issues
  • Maintaining paperless filing system – ensuring accurate and up to date.
  • Proactively maintaining own legal knowledge and comply with all Lettings legislation
  • Ensuring the necessary processes and procedures are in place to support compliance
  • Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
  • Accompany viewings with applicants when required
  • Register new applicants when required 
  • Dealing with tenancy progression
  • Keeping records of all activity
  • Sell all company services strongly and ethically to generate new and repeat business
  • Demonstrate a successful track record in meeting and exceeding targets
  • Develop relationships and work closely with clients through meetings to secure future instructions/business
  • Offer a first-class level of customer service at all times
  • Work 1 in 4 Saturdays 9am – 1pm

Person specification

Qualifications:

  • Educated to GCSE level or equivalent as a minimum

Experience

  • A smart appearance and professional approach is essential
  • Excellent communication skills
  • Customer-focused with commitment to maintaining excellent service standards at all times
  • Team Player 
  • Must possess a composed manner in order to be able to work under pressure and problem solving 
  • Organised and systematic – ability to prioritise workloads
  • Ability to meet deadlines 
  • An understanding of confidentiality issues and the use of discretion
  • Accuracy and attention to detail
  • Specified processes and routines, work to a fast paced environment
  • Good working knowledge of IT systems and user knowledge of Aspasia a bonus

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The Role:

To undertake Rural valuations, management and general Rural consultancy in the Suffolk and the surrounding area. 

Requirements:

•    Responsible for the delivery of the valuations work steam in Suffolk and the surrounding area.

•    Undertake valuations for a range of purposes including loan security, tax, inheritance and estate planning (rural, residential and development/planning appraisal)

•    Work with colleagues and the Head of Rural Team to develop all work streams.

•    Produce high quality, detailed and professional reports to our clients in line with agreed timescales.

•    Undertake general Rural consultancy and management work as required.

•    Provide professional and reasoned advice to our clients at all times.

Key Skills

•    Reliable, friendly, approachable and supportive of colleagues.

•    Entrepreneurial, analytical, dynamic and able to apply professional and commercial judgement to deliver results

•    Competent and experienced RICS qualified rural surveyor with experience of delivering work across a range of projects

•    Capable of building relationships with existing and new clients and generating new opportunities

•    Possess a composed manner to be able to work under pressure

•    Good time management and ability to prioritise workloads

•    Ability to meet deadlines

•    Accuracy and attention to detail

•    Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients

•    Confident manner with clients and the team

•    An understanding of confidentiality issues and the use of discretion

•    Ability to network, influence and negotiate effectively.

Qualifications:

•    MRICS

•    RICS Registered Valuer

•    FAAV qualified an advantage

Experience

•    Experience in agricultural and rural residential valuations 

•    Proficient in the use of Word, Excel and mapping software

•    Experience in working in a regional setting potentially covering more than one office location.

We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Customer Insight Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

Working in the Analytics team, the Customer Insight Manager provides delivery of commercial value through the usage of analytical methods to deliver actionable insight. The aim is to understand, test, predict customer & marketing profitability and its associated levers. They also contribute to the development of the business through:

  • exploitation of customer knowledge & insight
  • statistic survey of our portfolios
  • implementation of decision support tools

Assuring visibility of customer insight within BNP Paribas Personal Finance and Strategic retail partners.

Key Responsibilities

  • Understand customer profile and behaviour of a credit consumer
  • Control and build actual/quantified diagnostics of marketing activity (business lines, products, etc) that provide a clear vision of campaign efficiency, statistical significance & profitability levers
  • Test and learn: Implement A/B & MVT and communicate performance results to wider business
  • Build customer segmentation to treat and engage with customers differently through marketing content
  • Provide insight into optimising marketing based on budget and customer behaviour
  • Analysis of recommendations to improve performance if Digital Channels, assessing KPIs such as conversion, ROI and CLTV and digitally acquired customers, Affiliates/Aggregators, PPC, SEO, Email, SMS and in-app push notifications

Skills and Attributes

  • Proven experience in managing and supervising a team, defining the assignments of colleagues, assessing them and guaranteeing their upskilling
  • Manage and engage relationships with third parties, with experience of presenting to senior stakeholders external to the business
  • Can work with large data sets, summarising data efficiently and effectively using SAS/SQL/Python 
  • Ideally you will have financial services experience and be adept at knowing what drives profit and profitable behaviour

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

  • Competitive salary and comprehensive package, contributory pension, and health cash plan
  • Opportunity to buy/sell holiday giving you even more control over your work-life balance
  • Flexible benefits including private medical insurance and lifestyle discounts
  • A culture that values collaboration, development, and wellbeing

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers 

Your Application Journey 

  • Call with our Talent Acquisition team
  • Informal chat with the Hiring Manager
  • Competency-based interview including a short presentation (90 minutes in total)

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

The Role
The Credit Controller works within a small team responsible for managing the recovery of monies from tenants / occupiers. The objective of the role is to liaise with tenants on outstanding debts, manage the recovery of arrears and maintain information relating to actions taken. The Credit Controller supports the Credit Control Manager by:
  • Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
  • Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
  • Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
  • Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.
Main Accountabilities
  • Maintain records of debtor payment performance and issue payment reminders to poor payers
  • Chase arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
  • Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
  • Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
  • Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
  • Track repayments against agreed payment plans and notify surveyors and client accountants of any default
  • Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
  • Record details of conversations and actions agreed with tenants to clear outstanding arrears
  • Provide information to support preparation of monthly credit control reports and aged debtor analyses
  • Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required
  • Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
  • Reconcile tenant statements / aged debtor reports
  • Provide tenants with copies of any missing documentation
  • Assist in the allocation of cash receipts at peak periods
  • Contribute to the identification of unallocated cash
  • Adhere to all agreed procedures and controls
  • Participate in the company’s performance management programme, adhering to and promoting internal performance standards.
Person Specification
  • Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
  • Must be highly numerate and accurate with strong attention to detail
  • Tenacious, presentable, assertive and self-motivated
  • Excellent verbal and written communication skills with professional telephone manner
  • Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
  • Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
  • Able to work to tight deadlines and manage time effectively
  • Good skills in Microsoft Office products (Excel, Word, and Outlook)
  • Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

Responsible for ensuring the Client Accounting and Financial Reporting for our Client(s) is managed in an effective and timely manner in accordance with Client requirements.

Responsibilities:

•    Ensure that all Client and property accounting services are delivered to a consistently high standard and to the service levels required by the Client;

•    Maintaining complete and up to date records and financial management, including applying accounting regulations, query management, service charge management, reconciliations, capex, opex and other Client specific procedures;

•    Working with surveyors, Clients and other team members on the most appropriate actions to resolve queries;

•    Supporting the contractual compliance across the team, including performing within the SLAs and KPIs on behalf of BNPPRE; and

•    Assisting in continuously improving processes for market leading best practise financial management and in accordance with all relevant legislation. 

•    Processes are seen as essential to the operations of the team, department and wider internal stakeholders. 

•    Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met; 

•    Work with internal audit and compliance to ensure that all compliance and control requirements are met; and Participate in controls of activities.

Service Delivery

The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Client Accounting and Financial Reporting function is considered to be market leading. It is key that this role will: 

•    Work with the management team to improve the efficiency, effectiveness and control their day-to-day work;

•    Act as the principal contact point for surveyors, and other relevant parties on all aspects of accounting service delivery;

•    Produce client accounting records, including client statements and/or profit and loss and balance sheet reporting, VAT and other tax reporting, charges to Occupiers and Clients, reconciliations, CIS, rent deposits, and bank, cash, and service charge reconciliations, query response and maintaining and collating supporting information as required;

•    Assist in internal and external audits of financial information, procedures and controls.

Qualifications:

•    BA/BS degree in Business Administration, Finance

•    Working toward becoming a qualified accountant

Person specification

•    Highly numerate with strong attention to detail and excellent verbal and written communication skills;

•    Experience of working within an accounting team within in a property management or similar environment;

•    Qualified or part qualified in a recognised accounting qualification (CIMA, ACCA) or qualified through experience. GCSE level qualifications including Maths and English; 

•    Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional manner;

•    Conscientious and highly focussed, with an understanding of accounting and an appreciation of data protection issues;

•    Some understanding of accounting techniques, including general ledger transactions would be an advantage; and transactional services would be an advantage;

•    Committed to the provision of excellent customer service and to meeting deadlines;

•    Commercially astute, innovative and solutions oriented;

•    Organised and methodical, able to work to tight deadlines and manage time effectively, whilst also able to manage multiple projects; and

•    Good skills in Microsoft Office products (Excel, Word, and Outlook).  Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage. 

We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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Account Manager

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

An exciting opportunity to join an established team within part of our Mid Market Account management team, you will be responsible for supporting the provision of company cars and light commercial vehicles to our Mid Market corporate customers. 

This fast paced and dynamic role ensures that our customers receive expert knowledge and advice on all aspects of managing and maintaining their fleet of vehicles. This role also offers opportunity to upskill internally whilst learning about the different sales channels we have on offer at Arval.

Some of your key responsibilities will include:

  • Responsible for your own portfolio of customers
  •  Offering and delivering top quality customer service
  •  Building a solution and problem solving to deliver the best possible service to our customers
  •  Helping customers to decide on vehicle choice, delivering competitive pricing with required lead times.

What we’re looking for

We are looking for an outstanding account manager. You will have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way whilst demonstrating complete professionalism and tact that comes naturally to you.

You’ll also be able to demonstrate:

  • Confident communicator (verbal & written)
  •  Uncompromising customer focus
  •  Professional but personal people skills
  •  Outstanding ownership & problem-solving ability

The package

We offer a basic starting salary of up to £28,500 plus a core commission element of £4,000. On top of this figure, over-performance can result in an additional £3,000 commission payment.

We also provide a comprehensive benefits package, including:

  • Private medical cover, including a digital GP service
  • Company pension
  • Discounts on our products and services and discounts in many high street brands
  • 2 paid volunteering days every year
  • Free on-site gym
  • Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

  • Telephone interview with a member of our Talent Acquisition team
  • On-site interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for? Apply today and we’ll be in touch.

#LI-Hybrid