Job Title: UX Design Owner

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent  

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The Role:

The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX / customer journey designs for consumer finance products.

Key Responsibilities: 

• Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings.
• Created and tested working prototypes through customer research to bring digital requirements to life and improve user experience.
• Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing.
• Acted as a UX centre of excellence, ensuring consistency across key initiatives and aligning with brand, external agencies, and internal stakeholders.
• Ensured all digital changes met Legal, Regulatory, and Conduct standards, supporting compliance and customer trust.

Skills & Attributes:

• Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping.
• Experience working in Agile teams, supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing.
• Customer-centric mindset combined with commercial awareness and use of best practice digital development techniques (e.g. benchmarking, customer research, prototyping).
• Effective stakeholder management and governance, with a strong focus on detail, UX quality, and functionality testing to meet customer and business needs.

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Job Title: Regional Sales Lead – OEM Motor Finance

Location: East of England – working remotely, travelling within your specific geographic region (visiting our office in Solihull once a month)

Hours: Full time, Permanent

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A bit about us:

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners, and the wider community. That’s why we live by our values of we’re positive, we’re brave, and we own it.

The Role:

As a Regional Sales Lead, reporting to the OEM Motor Senior Manager, you will be tasked with managing the relationships of our OEM dealer partners in your area, meeting ambitious new and used car targets, managing wholesale facilities and onboarding new dealers within your area or geographic territory. You’ll manage a specific region, requiring regular travel within that area, as this is a field-based role.

Key Responsibilities:

• Oversee and manage relationships with OEM Franchise Dealer Partners.
• Deliver dealer training on BNPP-PF systems, campaign packages, processes, and regulatory sales requirements.
• Manage dealer sales performance, including financial products, customer suitability, credit volume, business quality, penetration and acceptance rates.
• Work with dealers to develop and manage ongoing wholesale requirements, monitor utilisation and demonstrator allocation
• Request, monitor and manage flow of dealer information into internal risk and compliance teams
• Handle complaint resolution and maintain strong dealer relationships.
• Oversee customer lifecycle management to enhance engagement and retention.
• Drive the used car opportunity pipeline, identifying and managing potential growth opportunities.
• Prepare, negotiate, and present dealer commission proposals.
• Occasional dealer stock auditing

Skills & Attributes:

• Full driving licence.
• Experience in Retail Motor Finance with a Motor Finance provider.
• Successful track record in in business development and account management within the Motor Finance sector.
• Resilient and able to thrive in high-pressure, target-driven environments.
• Excellent organisational and time management skills.
• Ability to manage stakeholders internally
• Confident with strong networking and relationship-building abilities.
• Strong interpersonal skills, adaptable, and able to work independently or as part of a team.

Could this be you?

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.

What’s in it for you?

As well as working for a Top Employer UK 2024 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, car allowance, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes. To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers/

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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Job Title: Asset Management Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

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A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

Reporting to the Head of Asset management the Asset Management Manager will support the monitoring and development of the Asset Management area. This role will contribute to all aspects of our asset management including significant group synergy with Arval. 

This individual will assist the Head of Asset Management to optimise profitability for the BNP Paribas Personal Finance portfolio by providing information, analysis and technical support for the development and implementation of asset management strategies, which improve portfolio performance and improve customer experience. Supporting the Motor Commercial team and having a strong dotted line into the Risk teams. 

This individual will help manage the residual valuations for the business both on current values and future expected values for residual based products such as personal contract purpose. The Asset Management Manager will help manage portfolio distributions and prepare the monthly Asset management committees (MAMCO). 

Core purpose to contribute providing the business with strategic direction on vehicle valuation data in line with the market and competitors.

Key Responsibilities: 

• Under the authority of the Head of Asset management contribute to implementing a clear strategy for asset management data collation and deployment against the used car portfolio and for the OEM business division. Reporting on actual asset management performance (auction sales) versus predicted outcomes. 
• Analyse market trends, survey reports and sales reports and advise on new and used vehicle market trends and produce Monthly Market report 
• Monitor Residual Value Forecasting models for all vehicles financed by BNP Paribas Personal Finance 
• Monitoring of negative equity assets and forecasting of potential loss 
• Monitor asset management strategies which maximise revenue whilst minimising asset risk and detrimental customer behaviours 
• Working closely with Risk, Finance, and Legal, Operations, Consumer Finance, IT and other colleagues across PF UK to help ensure solutions presented are workable and thought through

Skills & Attributes:

• Experience of an OEM relationship 
• Good understanding of the UK motor industry and vehicle lifecycles. 
• Good understanding of the Credit risk lifecycle 
• Strong analytical background to be able to set relevant analysis to answer questions 
• Experience working on different financial products 
• Self-motivated and committed to delivery

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The role

Responsible for assisting the site team in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants

Responsibilities

•    Check and approve expenditure against service charge budget this will include raising of all purchase orders and approving invoices

•    Assist in the monitoring and reconciliation of service charge budget

•    Undertake management of the office and staff welfare areas including staff events, ordering items, and general office management 

•    Support the Operations Manager in all aspects of waste management co-ordination 

•    Contribute to the preparation of Client management reports and attend management meetings as required

•    Provide excellent customer service to internal and external customer base

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

•    Monitor and advance works conducted/service provided by suppliers 

•    Log reactive jobs on Elogbooks and provide reporting when required on activity

•    Undertake bi-weekly building fabric inspections, complete reports and initiate/progress any required works to support the Operations Manager

•    Update the Building portal with pre agreed content and reports for occupiers

•    Assist Building Manager to manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

•    Maintain regular and effective communication with clients and Occupiers

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Complete administrative tasks as required to include use of BNPPRE systems

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

Person specification

Qualifications/Key Skills

•    Membership or Associate Membership of IWFM

•    Managing Safely – accredited by IOSH

Experience

•    Previous experience in a similar role

•    Understanding of commercial leases and the landlord and tenant relationship

•    Understanding of service charge budgets and accounting principles

•    Good health and safety and environmental knowledge

•    Basic mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Fines Coordinator

Monday to Friday – Full Time – Hybrid

Location: Swindon, Wiltshire, SN5 6PE

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

As a Fines Coordinator you will be joining the experienced team at Arval UK. You’ll be managing all processes relating to customer fines during the in-life of their vehicle fleet hire. Supporting customers, by processing complex tasks in line with deadlines by managing the outcome to the desired result of reducing Arval debt and working with external suppliers to minimise risks to the business.

Communication will be varied, from answering emails to calling suppliers and third-party agencies. You’ll be focused on delivering excellent customer service with a proactive approach to managing the workload.

Some of your key responsibilities will include:

• Investigating the fine that we have received to make sure it is allocated correctly.
• Talking to regulated and corporate customers via phone call and email.
• Communicating with internal stakeholders and third parties.
• Dealing with escalation to provide excellent customer service and get to a resolution.

What we’re looking for

You’ll be able to multitask in this fast paced and varied role. Once trained you’ll be problem solving and handling complex cases to ensure our customers get continuity of care and support. You need to be robust, to be able to work in a team and individually.   

You’ll also be able to demonstrate:

• Keen attention to detail.
• Able to handle phone and email queries in a professional and confident manner
• Comfortable working in a fast-paced environment
• Contribute to a positive and supportive team culture

The package

We offer a basic starting salary of up to £23,751, plus a bonus of up to £1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Please reach out to Paula Adams for an overview. Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview and presentation task

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.   

Job Title: Data Governance Senior Analyst

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

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A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

As a Data Governance Senior Analyst, you will: 

• Support the Data Governance Managers in ensuring UK GDPR, PECR and BCBS239 compliance. 

• Assist the team in driving continuous improvements and maximising the income and benefit of available data. 

• Contribute to increasing confidence and consistency in the quality of data. 

This role will report into the Head of Data Governance within BNP Paribas Personal Finance UK, part of the first line of defence.

Key Responsibilities: 

• Reviewing data quality incidents across BNP PF, supporting with root cause analysis where data is impacted.
• Communicating confidently and effectively with multiple stakeholders to understand technology and commercial concepts quickly, e.g. gathering information to assist with data governance documentation.
• Contributing to complex projects, providing support where needed to assist in orientating the project to deliver maximum business benefit whilst adhering to the data governance, protection and management principles.
• Representing the data governance team across analytical groups & business areas to provide advice & support on UK GDPR, data integrity, quality and privacy.
• Remaining up to date with the requirements of UK GDPR and helping build remedial work programs to highlight ongoing risks.
• Growing awareness and knowledge of data governance to enhance the data culture across the organisation.

Skills & Attributes:

• Knowledge of data related regulatory requirements and emerging trends and issues.
• Strong ability to embed information, business process and system wide changes to a technical and non-technical audience.
• Strong ability to extract information by questioning, active listening and interviewing
• Understanding of Data Quality
• Business Process Mapping
• Problem solver and flexible “can do” attitude with ability to work positively with other colleagues, maintaining good working relations.

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The role

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a large group of buildings.

Responsibilities

•    Prepare, monitor and reconcile service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Person specification

Qualifications/Key Skills

•    Degree or equivalent

•    Membership or Associate Membership of IWFM or RICS

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH 

Experience

•    Previous experience in a similar role 

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles 

•    Management of in-house and supplier staff 

•    Management of supplier relationships 

•    Good health and safety and environmental knowledge 

•    Good mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

•    Experience of managing multi-site environments 

•    Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.