The role
Responsible for directing the delivery of an effective and compliant Property Management based facilities management service through in-house staff, suppliers, and consultants, across hard and soft services, within a single complex and iconic building.
Responsibilities
- Prepare, monitor, and reconcile service charge budgets
- Check and approve expenditure and reporting against service charge budgets. Check and approve all expenditure
- Provide best in class customer experience service to internal and external customer base
- Maintain regular and effective communication with clients and stakeholders
- Line management of Technical Services Manager, Operations Manager and Assistant Building Manager. Ensure all people-related policies and procedures are followed with actively managed objective setting and development plans in place
- Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business
- Prepare accurate and comprehensive management reports and attend regular management meetings with the client, Senior Facilities Manager, and colleagues in Property Management
- Monitor and manage works conducted/service provided by suppliers mitigating all risks to various stakeholders
- Develop and deliver first class occupier engagement and events programme for the property. Anticipate occupier needs
- Audit and inspect supplier delivery, document, and report to BNPPRE and stakeholders
- Measure and report supplier performance against agreed KPI/SLAs to BNPPRE and stakeholders
- Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment, and public health systems
- Work collaboratively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree, and manage lifecycle replacement programmes and planned projects. Work closely with Technical Services Manager to actively monitor plant performance and identify ways to extend MEP/fabric lifecycle. Monitor and support professional teams undertaking client funded capex works
- ESG – experience in driving delivery of initiatives always, meet client expectations and BNPPRE deliverables
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
- Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
- Ensure security and emergency procedures are robust, always adhered to, taking an active role in the event of emergency situations
- Undertake ambassadorial activities and cross selling for BNPPRE
- Take part in cross Property Management activities
Person specification
Qualifications/Key Skills
- Degree or equivalent
- Membership or Associate Membership of IWFM or RICS
- National General Certificate in Occupational Safety and Health – accredited by NEBOSH
Experience
- 5 years plus previous experience in a similar role within managing agent environment
- Strength in understanding of commercial leases and the landlord and tenant relationship
- Exceptional understanding of service charge budgets and accounting principles
- Proven record in sustainability and ESG related targets
- Experience in utilising internal support functions and cross selling of services where applicable
- 5 Years plus management of in-house and supplier staff
- Experience in people management including periodic performance reviews
- 5 years plus management of supplier relationships
- Excellent health and safety and environmental knowledge
- Experience in managing utilities reporting and optimisation and/or carbon reduction or net zero requirements
- Good mechanical and electrical services knowledge and understanding
- Excellent English language skills – both written and spoken
- IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, In Line, Tramps) at a level to undertake the role satisfactorily
- Experience of managing multi-site environments
- Experience of managing a major or trophy asset environment more than 200,000 square feet and/or service charge budgets more than £6m
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
#LI-ONSITE
Technical Support Specialist
Location: Manchester- Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.
Some of your key responsibilities will include:
- You will also be required to authorise work requests via the 1Link system.
- Challenge suppliers and suggest an alternative more cost-effective solution.
- Relationships with internal customers, drivers and garages is key to your
- The ability to update systems and databases.
What we’re looking for
Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!
We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages. You’ll also be able to demonstrate:
- Impressive communication (verbal & written) skills
- Qualified (ideally) motor vehicle technician
- Efficient and accurate working style
- Team player with customer focus
The package
We offer a basic starting salary of up to £29,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business Area
RISK MFI – Counterparty Risk Team covers the all the below:
- Counterparty risks generated by any corporate, financial (incl. market infrastructure) or sovereign counterparty.
- Collateral risks generated by Global Markets
Main Responsibilities
- Analysis and monitoring of counterparty risk exposures on selected names or portfolios, by:
- Understanding the origin of the exposures (specific trades, products).
- Designing, in close coordination with Market Risk and credit officers, of relevant risk measurement methods and stress testing, under both internal and regulatory context.
- Aggregating and monitoring, in coordination with Market Risk, across products and Business Units market risk sensitivities by counterparty, hence providing a transversal view.
- Being the central point of contact with credit officers (corporate, FIs and HFs) and supporting them by providing relevant analysis and organizing dedicated forums.
- Defining and maintaining complex overrides, on the global scope of counterparties, for exotic products.
- Reviewing and analysing, from counterparty risk point of view, all complex transactions.
- Being the central point of contact for collateral within RISK:
- Define and maintain eligible collateral policies and organize collateral processes.
- Issue recommendation to RISK Credit Officers for non-standard collateral exceptional requests.
- Define and monitor the collateral portfolio and concentration envelopes.
- Define and monitor the adequate stress test.
- Define and validate the specific risk framework for Prime Brokerage activities.
- Analysis & monitoring of Economic and Regulatory Measures – including Stress Testing – linked to Counterparty Credit Risk on the global scope of counterparties.
Job Purpose
The Intern position is available within the Counterparty Risk team, part of RISK MFI Analysis & Decisions, based in London. RISK MFI Analysis & Decisions is part of the RISK Function within BNP Paribas.
The Counterparty Risk team covers the following main responsibilities:
- Analyse counterparty exposures generated by all BNP Paribas OTC/SFT and prime services (PB and DEC) activities.
- Counterparty coverage includes all Corporates, Financials, Sovereigns, Managed Funds and Hedge Funds across activities.
- All derivatives trading activities are covered: Credit, Interest Rates, Inflation, FX, Equity, Commodities as well as Securities Financing.
- Analyse new transactions / on-boarding of new clients from a counterparty risk point of view when trades are either complex in terms of pricing or beyond current risk appetite levels (such as Credit Limits, Counterparty specific guidelines and Bank risk policies).
- Understand counterparty exposures, mostly through market risk analysis (specific trades, products, liquidity, assessment of potential exotic nature, difficulty to replace the positions).
- Design, in close collaboration with Front Office/Market Risk Teams relevant stress-tests on a regular and ad-hoc basis. Analyse results to issue recommendations on market risk sensitivities by counterparty.
- Contribute to regulatory projects when necessary.
- Monitor the collateral received and posted as part of the financing activities of the Bank but also as part of the CSAs, either as initial margin or variation margin.
Key Responsibilities
- Performing analysis on BNP Paribas’ risk by counterparty type (Hedge Fund / non-Hedge Fund), by group/asset manager or by sector. This analysis is done at activity level (OTC/PB/DEC) or across activities. Analysis is generally focused on stress testing and liquidity of the underlying markets.
- Performing analysis on BNP Paribas’ collateral positions coming from VM/IM or Financing activities (SLAB/Repo/TRS). Continuous monitoring and analysis of the underlying collateral risk is required, i.e. quality, valuation, concentration & liquidity. Also, be on top of regulatory changes related to it (e.g. BIM).
- Presenting the outcome of this analysis in dedicated forums (main position meetings) to the front office or the management of the RISK department. The analyst will summarise the main risk drivers, provide an opinion of the risks taken.
- Interacting closely with Market Risk teams as well as traders/sales and T2RS/S&R teams to understand the materiality of the exposure and intricacies of certain types of transactions. Participating in discussions between Risk and Business to define actions to align exposures with current risk appetite levels.
- Contributing proactively to the development of the analysis tools. Innovating within the team and challenging existing processes and methodologies.
- Identifying main counterparty risk drivers based on market risk sensitivities analysis combined with knowledge of counterparty risk metrics and methodologies; to follow sensitivity analysis and stress tests of the portfolio.
Requirements
- Excellent analytical, IT and quantitative skills to extract and aggregate promptly risk at the required level with a critical eye on quality of data. Ability to manipulate large amounts of data essential. Solid technical skills including:
- Knowledge of Python / R
- Basic understanding of structure of capital markets
- Understanding of different risk metrics and their respective merits and caveats for market and counterparty risk
- Knowledge of the below counterparty risk aspects:
- Market VaR and Greeks
- Collateral operations and legal agreements (CSA terms)
- Stress testing
- Initial margin models and calculations
- Counterparty credit risk exposure models
- Ability to react quickly but precisely in high pressure trading situations with Front Office interactions
- Strong interpersonal and communication skills (written and verbal) to further build the business / risk relationship and to clearly and concisely report the risk in a jargon-free way. Ability to work in a team and interact with multiple stakeholders of different technical backgrounds.
Interactions
The Intern will interact with Traders and Sales teams, other RISK teams as well as IT teams, Front Office Risk teams such as T2RS Team (Trading and Risk Strategy) and Strategy & Risk Teams.
Conduct
- Be a role model, supporting and fostering a culture of good conduct.
- Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
- Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
- You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
- Successful candidates for this long term internship will be considered for London ONLY.
- Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 11 months
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
- Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
The role
We are seeking an exceptional and experienced negotiator responsible for the delivery of sales of residential property in the South Kensington. In this role you will be uncapped to deal and transact on sales across the entirety of the South Kensington register and other Strutt & Parker property.
Responsibilities
- Delivery of individual and team revenue against set targets through the sale of residential properties in the Chelsea area. Generate revenue through driving sales and viewings against set KPIs.
- Develop relationships and work closely with clients through meetings to secure future instructions/business
- Undertake viewings for prospective buyers as part of the sales process.
- Management of ongoing client instructions to ensure all parties are kept apprised of developments.
- To provide exceptional customer service to clients, both face to face and by telephone or email.
- Meeting with clients and provide a service tailored to individual instructions.
- To progress of sales to completion including liaising with solicitors as appropriate, and keeping all parties well informed.
- To provide informed advice and expertise to clients and colleagues.
- Maintain a network of both internal and external contacts and make use of these in order to gain information on relevant markets and new business opportunities
- Maintain team standards according to company policy and external regulations in relation to compliance and KYC responsibilities.
- Maintain the Residential client database.
Person specification
The desired candidate will;
- Have 2 years + previous experience working in PCL Sales
- Have a keen eye for market niches and a real interest in market analysis and trends
- Be able to demonstrate a track record of transacting on property sales north of £4m in Prime Central London
- Proven track record of sourcing and listing instructions in Prime Central London
- Be able to demonstrate a successful track record of meeting and exceeding sales targets
- Demonstrate local knowledge
- Possess excellent negotiating skills and rapport building skills
- Demonstrate a full understanding of the residential sales process
- Have a full understanding of all relevant regulation and AML and KYC procedures required in residential transactions
- Be capable of building and maintaining good relationships with team members, other colleagues, clients and agents
- Exhibit commitment to high standards and providing a quality service
- Possess a composed manner and ability to work under pressure
- Have strong time management and ability to prioritise workloads and meet deadlines
- Demonstrate excellent telephone manner and communication, both written and verbal.
- Possess the ability to work well as part of a team but also able to self-motivate and work independently.
- Have working knowledge of Microsoft Office
- Must hold a full, valid driving licence
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
#LI-ONSITE
Customer Service Advisor
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well.
Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call.
Why join us?
We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:
- The wide variety of queries you get to deal with.
- There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
- It’s a friendly, supportive, and fun team
- You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.
What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line.
What we’re looking for
Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.
We’d also like you to bring your:
- Warm and helpful telephone manner.
- Curiosity, and hunger for learning new things.
- Ability to learn new systems and tools.
The package
We offer a basic starting salary of £26,732, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home.
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour interview with some of our Driver Desk management team
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
The Role:
Our dynamic and enthusiastic Rural Valuations team are seeking a new client-focused Valuer to join either or Guildford or Lewes office.
Requirements:
- Undertaking valuations for a range of purposes including loan security, tax, inheritance and estate planning (rural and residential)
- High quality written reports
- Management of major valuation portals
Key Skills
- Reliable, friendly, approachable and supportive, able to inspire others, to coach and develop people’s skills
- Entrepreneurial, analytical, dynamic and able to apply professional and commercial judgement to deliver results
- Competent and experienced RICS qualified rural surveyor with experience of delivering work across a range of projects
- Possess a composed manner in order to be able to work under pressure
- Good time management and ability to prioritise workloads
- Accuracy and attention to detail
- Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients
- Confident manner with clients and the team
- Flexible approach to work and hours undertaken
- An understanding of confidentiality issues and the use of discretion
- Ability to network, influence, negotiate
Qualifications:
- RICS (minimum 3 years PQE)
- RICS Registered Valuer
- FAAV qualified an advantage
Experience
- 5+ years’ experience in agricultural and rural residential valuations
- Proficient in the use of Word, Excel and mapping software
- Experience in working in a regional setting potentially covering more than one office location.
We are proud to offer award-winning benefits to support and reward our employees:
- Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Account Manager x 5
Manchester – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
We’re growing our Corporate Sales Account Management team, with a mixture of permanent and 1-year fixed-term contract roles available.
In this busy and varied role, you’ll be a trusted partner to our large corporate and international customers – helping them run safe, efficient, future‑ready fleets. Day-to-day, you’ll manage a portfolio of accounts, working hand‑in‑hand with our field‑based Business Managers to make sure every driver and stakeholder gets the top‑notch service Arval is known for.
Some of your key responsibilities will include:
- Build proactive relationships with corporate fleet managers, drivers and internal stakeholders
- Prepare quotes, follow up, finalise orders and work with Business Managers to maximise conversions
- Use Salesforce to manage workflows and produce clean, impactful data & insights
- Resolve queries and complaints within SLAs, closing the loop and improving customer feedback scores
- Spotting upsell while doing the right thing for customers
What we’re looking for
You’re passionate about delivering phenomenal customer experiences, with a strong sense of ownership and a desire to solve problems at the earliest opportunity. You’re also collaborative, team-oriented with a growth mindset.
You’ll also be able to demonstrate:
- You’re a clear and proactive communicator – you understand the value of managing customer expectations
- Real ownership: you take accountability and use sound judgement and see things through
- Customer‑first mindset with the curiosity to learn our products, policies and the regulatory basics
- Comfortable using MS Office and CRM tools
The package
We offer a basic starting salary of £27,000, with on target commission of £4,000 plus the opportunity to earn an additional £3,000 if targets are exceeded. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour, on-site interview with the hiring panel
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business Area
BNP Paribas Global Markets provides cross-asset investment, hedging, financing, research and market intelligence to corporate and institutional clients, as well as private and retail banking networks. Global Markets’ sustainable, long term business model seamlessly connects clients to capital markets throughout 38 markets in EMEA, Asia Pacific and the Americas, with innovative solutions and digital platforms. Through Global Markets, clients can access a full universe of opportunities in equity derivatives, foreign exchange and local markets, commodity derivatives, rates, primary and credit markets and prime solutions and financing.
Job Purpose
The eTrading team on Commodities is working on 3 main areas:
- Improve BNP Paribas Single Dealer Platform Cortex CD, in order to target client of the bank.
- Improve the pricing and the risk management of deals done on the SDP.
- Improve the execution of the QIS (Quantitative Investment Strategy) desk by replicating the roll execution at the settlement.
The scope of products traded includes Energy, Base Metals, Agri and Emissions certificates.
Key Responsibilities
AMM (Automated Market Making) work ranges from building electronic market making strategies, algorithm design, execution strategies to provide liquidity internally and externally on large range of products and subsequently hedging risk inherited from internal and exchange flows. The commodities underlying in the scope are currently oil, base metals, agricultural products, emissions allowances, EU GAS, US GAS and Power. The day-to-day job is highly quantitative, and technology driven.
There will be a strong focus on quantitative research/trading and with frequent interaction between quant traders, voice traders and IT strategists. The primary working landscape will be across execution optimization, ranging from microstructure signals to multi assets analysis.
The two proposed projects are as it follows:
- Investor project: Improve of trading spread roll for BNP Paribas’ Commodities QIS (Quantitative Investment Services) business. Tasks include:
- Price dynamics models;
- Internalisation risk management; Indices pressure analysis.
- Execution project: improvement of the execution layer for BNP Paribas’ client franchise in Cortex CD. Tasks include:
- Improve FV model by developing indicators;
- Develop optimisation algorithm for the liquidation of oil residual spread positions on illiquid maturities;
- Extend the behaviour from oil to US GAS and Agricultural products.
Requirements
- A minimum of a Master’s or PhD in a quantitative subject such as Computer Science, Mathematics, Physics, Quantitative Finance or Engineering;
- Excellent Python programming skills is a must;
- Back-test systematic market making strategies;
- Perform simulation of execution strategies;
- Work on modelling cross assets relationships;
- Digest academic research on quant modelling topics;
- Excellent analytic and quantitative skills;
- Statistical modelling and data analysis;
- Optimisation knowledge is a plus;
- Previous internship or work experience related to modelling/programming is a plus;
- Interest in financial markets, economics and quantitative finance;
- Delivery driven mind-set;
- Strong interpersonal skills and proactive approach to problem solving;
- Ability to work under pressure and multi-task;
- Strong organizational skills;
- Team Player.
Conduct
• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
• You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 11 months
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
- Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business area
In the UK, Global Banking focuses on 4 main business areas: Corporate Clients Group, Capital Markets, Low Carbon Transition Group and Transaction Banking.
This role sits within Capital Markets, which is a platform designed to provide a fully integrated offer across debt and equity, and work closer with its issuer and investor clients.
The Syndicate team within Capital Markets is the hub for execution of all new primary issuance within the function, across a range of products areas including Sovereigns Supranationals and Agencies (SSA), Financials, Corporates, Growth Markets and Euro Medium Term Notes (EMTNs). It provides the interface between Debt Capital Markets and teams on the private side of the bank, and Sales, Trading and the rest of the public facing functions.
Through interaction with CM (issuer clients) as well as trading and sales (investors), the Syndicate team crystallise origination ideas, and once the mandate has been awarded, manage the execution process and any residual risk associated with the transaction.
Job purpose
As a Director, the role holder will be accountable for completing highly-complex analyses, and reviewing work from more junior colleagues, working with both LCM and LFCM to enable corporate borrowers to access liquidity across the capital structure primarily, though not exclusively, in EUR, US$ and GBP. Will be expected to lead workstreams and drive strategy in the team to support the business to achieve its objectives and aspirations.
Key responsibilities
- Accountable for utilising detailed knowledge of Corporate Loan Syndicate as a subject matter expert to review and complete highly-complex activities to facilitate the objectives and aspirations of the Syndicate function, and to deliver strategic and commercial client solutions.
- Provides specialist support to the team and clients to diagnose and resolve issues, develop models and procedures and monitor trends. Where precedent has not been set, contributes to establishing new approaches or policies either personally or through their teams.
- Leads and takes ownership of tasks such as
o Taking responsibility for the execution of Corporate business, working with LCM and the broader syndicate team /marketing representatives to generate demand for new and existing products, including client visits to both investors and issuers. Actively contributes to the development of new and innovative products and services to meet client requirements;
o Prepare syndicate memos and attend credit committees to support the underwriting of bank facilities
o Develop and maintain bank/investor relationships to stay abreast of the current trends in and demand dynamics related to the syndicate loan and SSD markets. Undertake pricing and execution of syndicated loans and Schuldschein (“SSD”) loan new issues;
o Works with sales to promote/execute transactions with bank/investors
o Provide CM with market colour and highlight issuance opportunities;
o Follow Risk & FICC procedure when underwriting risk in excess of syndicate delegation limit (where relevant);
o Update issuers directly on market evolution and developments, both macro and pricing;
o Monitor the aggregated risk and P&L, and adhere to relevant trading limits; and
o Co-ordinates and encourages the effective interaction of the Syndicate team with appropriate operational and risk areas (eg market risk and compliance). Directly contributes to operational permanent control framework.
- Leads commercial conversations and interactions with clients on complex transactions, and looks to identify new business opportunities. Co-ordinates business development strategies with other business lines, sectors and geographies to maximise business revenue and client success. Maintains dialogue with competitors to ensure and enhance good working relationships.
- Attends relevant regulatory and product/skill training and keep up-to-date with market and Compliance issues.
- Acts as a senior point of escalation for the Corporate Loan Syndicate team, with ability to define appropriate interventions, in order to deliver a quality service to clients.
- Supports the activities of the Syndicate function in some cases as a line manager, supporting the development of junior colleagues (including through regular and annual reviews) and supervising the delegation of work to ensure effective and profitable output. Promotes and champions conduct.
Requirements
- Professional qualification required with in depth understanding of the theories and practices across the Global Banking function and BNP Paribas products and capabilities, and their interaction with each other, combined with deep expertise in syndication.
- Expert knowledge of a wide range of policies, procedures regulations and legislation relevant to the Syndicate function, with the ability to apply this knowledge to improve BNP Paribas processes and practices.
- Excellent analytical and modelling skills, with the ability to translate technical concepts and provide specialist guidance and advice to others. Able to construct a broad point of view and market convictions.
- Exceptional Risk awareness, and evaluates the consequences of solutions or actions on people, systems and the organisation with precision and accuracy. Anticipates changes in the internal / external environments and delivers accordingly.
- Strong experience in managing key stakeholder relationships, with an excellent ability to negotiate, support and influence. Strong people management skills and an ability to work with individuals to manage performance to ensure their delivery of client objectives. Assumes responsibility for client satisfaction, ensuring problems are solved effectively and in a timely manner.
- Strong client focus, commercial and communication / relationship management skills. Excellent written and oral English skills in order to articulate technical issues and to be able to take the complex and make simple to enable effective communication with individuals across the business.
- Strong personal focus on accuracy and attention to detail and able to review and improve work of more junior colleagues.
- Computer literacy and a good knowledge of a range of standard computer software, e.g., Microsoft Office, email. Experience in using investment banking databases (e.g. Dealogic, Bloomberg).
- Good citizen behaviour, embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethics, integrity, Code of Conduct). Ability to operate within the Compliance framework imposed by the Bank and external regulators.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
Job Title: Strategic Programme Manager
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, Permanent
______________________________________________
A bit about us:
At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.
The Role:
Experienced and visionary Senior Programme manager to lead the delivery of complex, high-impact IT transformation programmes across our Retail Finance portfolio. This role is responsible for setting strategic direction driving execution excellence and ensuring alignment between technology capabilities and the evolving needs of the business, customers, and regulatory landscape for our Flexpay leading financing product with our client. The role oversees multi[1]year programmes to develop the proposition to the client, and ensure joint targets are met
Key Responsibilities:
1. Strategic Programme Leadership
- Own the end-to-end lifecycle of large-scale IT transformation programmes (>£5M) including strategy,
- delivery, governance, and benefits realisation
- Shape the technology roadmap in partnership with other Tech departments, Risk, Data, Product and
- digital teams, Marketing, and Commercial team.
- Transform key client needs into key initiatives across areas such as onboarding, repeat spend,
- credit decisioning
2. Executive Stakeholder Engagement
- Act as the primary interface between the client and PF UK IT and Retail finance executive leadership.
- Translate business objectives into technical programme goals with clearly defined success metrics
- Set clear priorities for the IT delivery and Product teams
- Chair governance boards and contribute to C-level steering committees and investment councils
3. Portfolio oversight
- Lead and govern a portfolio of interdependent programmes and projects under a unified BNP
- Paribas delivery framework
- Anticipate and manage strategic and operational risks (technology, data, vendor, regulatory)
- Track programme benefits and ensures timely realisation of value to business units
4. Innovation and Continuous improvements
- Drive continuous improvements across change delivery, architecture, and governance
- Keep pace with emerging innovation of tech from BNP Paribas, and best practices in financial
- services to turn them into opportunities for the client
Skills & Attributes:
- Executive-level communication and negotiation
- Extensive experience leading major IT transformation programmes in Retail Banking or Consumer Finance
- Strong understanding of lending technology, credit lifecycle automation, digital customer journeys, and regulatory compliance (FCA, PRA, GDPR) [List required skill/attribute 4]
- Strong project management skills
- Proven ability to deliver change in complex regulated environments
What’s in it for you?
Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;
- Competitive salary and a contributory pension scheme
- Access to our Health Cash Plan Scheme
- A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
- The opportunity to buy and sell holidays, giving you even more control over your work-life balance
Could this be you?
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.
Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.
To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.