Prime: Associate – Private Debt

Business Unit & Team: Prime, Private Debt

Reporting to: Head of Private Debt Co-investments

Location: 22 Bishopsgate, London

BNP Paribas Asset Management (BNPP AM) is the asset manager of BNP Paribas, a leading banking group in Europe with international reach. Among the top three asset managers in Europe, the firm manages over €1.6 trillion in assets for institutional, corporate, retail, and wealth clients worldwide. BNPP AM has a global network of local experts in 35 countries, combining global reach with local expertise.

BNPP AM’s expertise spans liquid and alternative investments, with a leadership position in long-term savings management for insurers and pension funds (€850 billion in assets under management). 

BNPP AM’s alternatives platform, backed by over 30 years of experience, is the largest in Europe and a global leader, managing approximately €300 billion across real estate, infrastructure, alternative credit and private equity.

BNPP AM offers a broad range of liquid investment solutions, including fixed income, high-conviction active strategies, and a fast-growing ETF offering, totaling over €1 trillion in assets. 

Sustainable and thematic investment capabilities are embedded across the business, supporting clients’ long-term objectives. 

BNPP AM aims to set a new standard in asset management by harnessing scale, deep expertise, and long-term capital access to deliver sustainable and resilient outcomes for clients and the economy.

All figures are sourced from publicly available data as of September 2025

Job Purpose

This role involves primarily analysing and structuring co-investments in Private debt investment opportunities and making investment recommendations for the Private debt portfolios across a wide range of industries, geographies (Europe and US) and instruments (unitranche, senior secured and subordinated debt).

The selected candidate will execute co-investments in Direct Lending investments under the responsibility of the Head of Private Debt Co-investments.

Responsibilities

Opportunities screening:

  • Reviewing new credit opportunities (direct investments, and to a lower extent LP investments and secondary trades) and quickly assessing their credit merits and associated risks, as well as key legal terms
  • Determining to what extent an investment would fit with portfolio construction objectives and targeted returns
  • Understanding ESG impact of investments and fit with targets
  • Sharing outcome of findings with rest of the team and making recommendations based on a first assessment of opportunities

Deal execution & monitoring:

  • Run in-depth analysis of credit opportunities including review of information material and due diligence reports, assessment of key risks and mitigants, preparation of comprehensive financial modelling together with sensitivity analysis and business valuation/debt coverage
  • Assess appropriate debt structures and terms, including review of term sheets and credit term agreements
  • Prepare credit papers on the opportunity and present recommendations to portfolio manager(s) of the Private Debt funds and relevant investment committees
  • Run deal process until closing of the investment, working closely with internal and external parties as appropriate (legal/ ESG/ operations/ finance/ compliance as well as external counsel and fund administrator)
  • Closely monitoring the financial performance of investments made. Perform adequate reporting and quarterly valuations on these. Also run amendments and refinancing of allocated portfolio assets

Client relationship, reporting and fund raising:

  • Maintain relationships with third party asset managers, origination partners, management team of portfolio companies, sponsors, advisors and law firms
  • Active interaction with external and internal investors and internal parties in relation to inter alia investment performance, market views, etc.
  • Monitor portfolio and asset performance’s impact
  • Perform control over reporting tools to ensure accuracy of data reported
  • Contribute to producing regular reporting documents as well as ad-hoc analysis/ requests to be shared with clients

Private Debt business set-up:

  • Contributing to primaries fund selection 
  • Contribute to building a best-in-class reporting tool that fits with internal and third-party requirements

Qualifications, knowledge and experience:

Your qualifications and experience:

  • Master’s degree in Economics or Engineering (with applied finance)
  • Fluency in written and spoken English; Foreign languages (German, Nordics, Dutch, French) are a plus
  • Restructuring experience is also a plus
  • At least 5 years of experience in direct lending and/or leveraged finance within buy side funds/ asset managers/ banking institutions/ debt advisory firms
  • Origination experience is not essential, but strong credit acumen and execution capability are paramount. Must-have skills include credit and financial analysis, cash-flow modelling and sensitivity analysis, legal documentation review and negotiation

Your knowledge and skills:

  • Strong team orientation with capacity for intensive independent work
  • Strong analytical skills
  • Strong writing and presentation capabilities
  • Emphasis on quality of analysis for clients
  • Strong integrity, self-starter and can-do attitude
  • Excellent Relationship management
  • Experience in running deal processes and coaching interns/analysts

The Opportunity

Strutt & Parker have various exciting opportunities within London Residential Valuations and are currently looking for driven individuals to join the team. Successful candidates will contribute to the execution of Residential valuation engagements for a range of residential assets across Super Prime London, Prime London and in Home County locations just beyond the M25. 

Depending on the level of experience, you will provide technical oversight and high-quality valuation advice to clients. You will support the evolution of valuation methodologies to meet market changes and regulatory requirements. You will have the versatility and experience to deal with the valuation of a wide variety of residential property to include some of the Capital’s most desirable and high value residences, as well as complex and challenging valuations of complex properties and held on complex tenure structures. Working as part of a collaborative and highly regarded Residential Valuation team, you will contribute to overall service delivery and support wider business development initiatives. You will have already established strong and durable relationships with valuation clients and will be expected to nurture and expand our long-established client base. 

You will have exposure to an exciting variety of urban residential valuation work across the residential property sectors and be part of an extensive team of over 70 Registered Valuers across the wider Strutt & Parker network,     who specialise in Rural and Residential Valuation.

Strutt & Parker is a proud, heritage brand, representing private and institutional property and landowners across the United Kingdom for over 140 years. We have deep roots in the sector and offer a unique blend of property expertise.

Responsibilities

•    Execute RICS Red Book-compliant valuations from instruction through to completion.

•    Manage existing client relationships on a day-to-day basis 

•    Ensure all reports meet RICS standards and internal policies; participate in internal and external audits related to valuation processes.

•    Identify and pursue potential new business opportunities and contribute toward the team’s fee-earning targets.

•    Managing instructions or subsections of major projects

•    Enhancing Strutt & Parker’s reputation through timely and successful delivery of valuation reports and advice.

•    Sharing knowledge with and providing information to colleagues and the wider team

•    Maximising efficiency and optimising the profitability of work for the team.

Experience (dependent on level)

•    Provide final sign-off and quality control for complex, high-value, or high-risk residential assets.

•    Lead internal and external audits related to valuation processes.

•    Act as a technical authority for residential valuations across the UK, ensuring all reports meet RICS standards and internal policies. 

•    Team management, coaching, and conducting performance appraisals.

•    Evaluating, adapting and improving standards, techniques and procedures.

Requirements 

•    Education: Degree level education.

•    Professional Qualifications: MRICS qualified and RICS Registered Valuer. 

•    Software: Knowledge of Argus Developer or other professional valuation software is preferred but not essential.

•    Full UK Driving Licence.

•    Excellent communication and report writing skills. 

Experience

•    Experience in valuing a range of residential properties (e.g., prime London, regional hubs, high-net-worth estates).

•    Experience of residential development valuations.

•    Proven record of delivery in the UK property market within a consultancy or client background, focused on valuation work.

•    Experience in managing a varied and dynamic workload.

•    Experience or an interest in driving growth, profitability, and business generation.

•    Microsoft package proficient.

We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, up to 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The Role

The Director position within the Rating team is to deliver profitable fee income to the business. This is a position requiring a broad range of experience over various property types and the ability to undertake work with the minimum of supervision.

Whilst not directly responsible for staff, the role will require providing guidance and training to junior members of the team.


Responsibilities

•    Provision of sound and profitable advice and transactions to clients 

•    Undertake a role in the promotion and development of the Rating offering within the wider BNP Paribas business

•    Actively manage client base to deliver financial goals 

•    Provide accurate management information to the Head of Rating and Senior Director(s) as required 

•    Contribute directly towards improving the Rating team’s profitability

•    Contribute to Surveyor and Graduate development 

•    Actively manage client base to deliver financial goals 

•    Maintain and build client relationships

•    Actively sell our Rating capability to clients 

•    Be effective in winning new business 

•    Develop relationships and grow business from existing and new clients

•    Develop a solid track record of repeat instructions

•    Identify cross selling opportunities and execute them

•    Monitor the pipeline of current and prospective assignments in Rating and action 

•    Monitor service to clients via regular reviews and promptly rectify any shortfall in quality

•    Where required assist in our Key Account Management programme to ensure we understand client Rating needs

•    Develop a strong network of relationships and proactively sell services across the Group 

•    Work with colleagues outside of Rating in the achievement of our company vision and objectives

•    Manage fee negotiations, billing and actively manage debtors

•    Bill regularly  and collect fees as quickly as possible 

•    Accurately fore cast fees when required to do so by the Head of Rating and Senior Directors

•    Assist the Senior team in the development of initiatives to improve profitability

Person specification

Qualifications

•    Educated to degree level

•    MRICS


Experience

•    Demonstrable record of delivery in the UK Real Estate market with a strong Rating background

•    and track record in the market place

•    Previous experience and evidence of enhancing performance through growth and profitability

•    Developing market profile as a new business generator 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

An exciting opportunity has arisen for an experienced Operations Manager to join the team at one of the City of London’s most prestigious trophy assets.

This is a fantastic opportunity for a highly motivated and service-focused professional with a strong background in soft services, facilities operations, and supply chain contract management. The successful candidate will play a key role in delivering and maintaining best-in-class operational standards, while ensuring an exceptional experience for both clients, occupiers, and visitors.

Delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focussed on soft services, within a single complex building.

20 Gracechurch Street comprises approximately 255,000 sq. ft. of prime office space arranged over 16 floors, and 43,000 sq. ft. of retail space on ground and lower ground floors. Constructed to a unique design in 1965 and fully refurbished in 2009, the property benefits from dual receptions (recently refurbished) with double height entrance off Gracechurch Street, end of trip facilities including cycle store and changing rooms, and 360-degree views of London from the tower floors.

Strategically positioned at the crossroads of the financial and insurance districts, the property lies within walking distance of Monument, Bank and Liverpool Street stations.

Responsibilities

  • Manage relationships with third-party service providers (cleaning, security, reception and maintenance) to ensure Service Level Agreements (SLAs) are met.
  • Ensure full compliance with UK health and safety regulations and internal group security policies. Conduct regular risk assessments and safety audits.
  • Assist with the preparation and management of the property service charge budget.
  • Assist with service charge reconciliations, accruals, prepayments, and year-end processes.
  • Check and approve expenditure against service charge budgets.
  • Provide best in class customer service to internal and external customer base.
  • Maintain regular and effective communication with clients and tenants.
  • Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
  • Monitor works conducted/service provided by suppliers.
  • Audit and inspect supplier delivery.
  • Measure and report supplier performance against agreed SLAs.
  • Work effectively with a range of specialist consultants to deliver agreed outcomes.
  • Procure goods and services, following procedures and policies.
  • Prepare management reports for a variety of stakeholders and attend/chair management meetings as required.
  • Undertake regular building inspections, complete reports and initiate/progress any required works.
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
  • Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team.
  • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR.
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations.

Person specification

Qualifications/Key Skills

  • Strong IT skills, particularly Microsoft Excel and property/financial management systems.
  • Excellent organisational and time-management skills.
  • Degree or equivalent or by experience.
  • Membership or Associate Membership of IWFM or RICS.
  • National General Certificate in Occupational Safety and Health – accredited by NEBOSH.

Key Competencies

  • Strong commercial and financial awareness
  • Excellent organisational and time-management skills.
  • Attention to detail and accurate record keeping.
  • Confident contractor and supplier management.
  • Excellent communication and stakeholder-management skills.
  • Ability to prioritise competing operational requirements.
  • Proactive approach to risk management.
  • Ability to challenge costs and identify operational efficiencies.
  • Professional, accountable, and customer-focused approach.

Experience

  • Proven experience in Operations or Facilities Management, ideally within a corporate environment or a high-spec London office building.
  • Understanding of commercial leases and the landlord and tenant relationship.
  • Good understanding of service charge budgets and accounting principles.
  • Management of in-house and supplier staff.
  • Management of supplier relationships.
  • Good health and safety and environmental knowledge.
  • Excellent English language skills – both written and spoken.
  • Strong IT skills, particularly Microsoft Excel and property/financial management systems. MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily.
  • Experience of managing single-site environments.
  • Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m.

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

The Role

The Team Administrator plays a key role in supporting the day-to-day operations of a busy real estate office. This position involves overseeing administrative processes, supporting the team and management, and ensuring compliance with regulatory requirements, including KYC and anti-money laundering (AML) procedures.

Responsibilities

  • Initiate and progress the onboarding process for all new clients, including setting up jobs in Dynamics and liaising with the Central Client Onboarding Team (CCOT)
  • Conduct Know Your Customer (KYC) checks for buyers, sellers, landlords and tenants
  • Verify client identity and proof of address in line with regulatory standards
  • Perform Anti-Money Laundering (AML) checks and risk assessments
  • Ensure all compliance documentation is accurately recorded and securely stored
  • Liaise with compliance officers and external bodies where required
  • Monitor and update procedures in line with evolving regulations
  • Report suspicious activity in accordance with company policy
  • Attend weekly team meetings and maintain and update the Work in Progress (WIP) in Dynamics
  • Manage contact information and mailing lists in Dynamics, and maintain accurate team files and job records
  • Provide diary management and arrange internal and external meetings
  • Book trains, flights and hotel accommodation through CWT
  • Coordinate client and team events, including organising catering and booking meeting rooms for quarterly client breakfasts
  • Download Land Registry information and generate maps using Edozo
  • Manage third-party document sharing through Lockself
  • Raise invoices and maintain accurate invoice records
  • Prepare and submit expense claims through Concur
  • Prepare, format, edit and stitch valuation reports, pitch documents and general correspondence, including ring binding reports where required
  • Prepare HTML email campaigns and support the maintenance of contact mailing activity
  • Maintain filing systems and undertake photocopying, scanning and other general administrative tasks

Person specification

Qualifications and Experience

  • Educated to GCSE level or equivalent as a minimum
  • Proven experience in a senior administrative role, ideally within real estate or property
  • Strong understanding of KYC, AML, and compliance requirements
  • Excellent organisational and multitasking abilities
  • High attention to detail and accuracy
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office and CRM/property management systems
    Ability to work under pressure in a fast-paced environment

The Role

We are seeking an experienced Building Surveyor to lead and grow our building consultancy service across a diverse portfolio of rural estates in Scotland. This is a senior role for a surveyor who combines technical excellence with the ability to build trusted relationships and deliver high-quality projects in heritage, agricultural, residential and commercial settings.

Responsibilities

Leadership and Strategy

•    Build, develop and lead a high performing team, shaping a growing service line and mentoring junior colleagues. 

•    Work collaboratively with all colleagues across the rural consultancy business, including rural surveyors, natural capital, farming and forestry consultants.

•    Provide strategic advice to estate owners and managers on building performance, risk, energy efficiency, sustainability and capital investment.

Technical Delivery

•    Lead building maintenance programmes across multiple managed estates, ensuring proactive planning, accurate budgeting, compliance and long-term asset resilience.

•    Deliver stand-alone building projects from inception to completion, including condition surveys, feasibility studies, procurement, contract administration and project management.

•    Ensure professional standards across all surveying outputs, including reporting, specifications, tender documentation and contractor oversight. 

•    Assess quotations obtained for quality and value.

•    Obtain statutory consents including, planning, Listed Building and Building Regulations.

•    Advise on building cost apportionments between revenue and capital for taxation purposes.

•    Undertake insurance reinstatement cost assessments.

Compliance and Safety

•    Champion a culture of safety excellence by ensuring the highest standards of Health and Safety are maintained across all activities, leading by example to ensure the well-being of colleagues, contractors and clients at all times.

•    Instruct, manage and supervise contractors ensuring compliance with CDM regulations for both notifiable and non-notifiable projects.


Person Specification

•    Competent and experienced MRICS or MCIOB qualified surveyor with a minimum of 3 years post qualification experience, ideally within rural, heritage or multi-asset environments.

•    Confident managing projects end-to end, with clear communication and good stakeholder management.

•    Motivated to build a team, shape a service line and contribute to the business’ long-term growth.

•    Practiced at building and maintaining good relationships with colleagues, clients and other stakeholders such as tenants.

•    Possessing a composed manner and able to work under pressure.

•    Good time management and ability to prioritise workloads.

•    High levels of accuracy and attention to detail.

Experience:

•    Building Surveyor – MRICS or MCIOB, with a relevant degree or qualifications and minimum of 3 years post qualification experience.

•    Proficient in the use of Auto CAD or similar, Word, Excel & PowerPoint.

We are proud to offer award-winning benefits to support and reward our employees:

  • Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

We are looking for a Senior Negotiator to join our Residential Sales team in Cirencester. In this role you will be supporting our Head of Office in driving revenue, profitability and lead generation throughout their patch. 
 
Responsibilities
 • Delivery of individual and team revenue against set targets through the sale of residential properties in the Cirencester area. 
 • Sourcing, pitching for, and securing new business through developing relationships with potential clients, and other stakeholders
 • To provide exceptional customer service to clients, both face to face and by telephone or email. 
 • Meeting with clients and provide a service tailored to individual instructions.
 • To progress of sales to completion including liaison with solicitors as appropriate and keeping all parties well informed.
 • Maintain team standards according to company policy and external regulations in relation to compliance and KYC responsibilities.
 
Person specification
 • Ideally you will have previous experience in valuations of £1m+ homes
 • Be able to demonstrate a successful track record of meeting and exceeding sales targets
 • Demonstrate in-depth local knowledge of Cirencester and the surrounding area 
 • Possess excellent negotiating skills and rapport building skills 
 • Demonstrate a full understanding of the residential sales process
 • Have a full understanding of all relevant regulation and AML and KYC procedures required in residential transactions
 • Be capable of building and maintaining good relationships with team members, other colleagues, clients and agents
 • Possess the ability to work well as part of a team but also able to self-motivate and work independently.

We are proud to offer award-winning benefits to support and reward our employees:

Heath & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

The role

An exciting opportunity for an experienced Property Manager to join our lettings team in Cambridge.

Responsibilities

  • Manage an allocated portfolio of properties, providing efficient and accurate administrative and day to day management
  • Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
  • Acting as central contact for landlords, tenants and S&P team members during active tenancies
  • Completing tenant referencing and associated paperwork
  • Drawing up tenancy agreements
  • Ensuring tenant arrears are kept on top of
  • Completing KYC on tenants and landlords
  • Providing excellent customer service to landlords, tenants and internal team members within S&P
  • Checking all invoices and authorising for payment within 48 hours of receipt in the office
  • Performing property visits using Inventory Base software during active Tenancies
  • Sending visit reports to landlords and managing issues resulting from the visit
  • Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
  • Negotiating tenancy renewals and producing memorandum of agreements for signature for common law tenancy agreement
  • Accepting and confirming correct notices have been served by both Landlord and Tenant
  • Drawing up all legal notices on behalf of the Landlord and processing efficiently and effectively
  • Preparing communications and administering for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy
  • Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
  • Arranging inventory checkouts and communicate to both Landlord and Tenant.
  • Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
  • Raising and submiting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
  • Organising gas safety records and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
  • Updating master portfolio spreadsheet to reflect new properties and dis-instructions
  • Organising and following up any insurance claim on behalf of the Landlord where necessary
  • Dealing with tenant and client queries regarding property matters
  • Consulting and update Team Manager and Lettings Office Head where necessary
  • When required, welcoming visitors and dealing with as appropriate
  • Attending Lettings and team meetings
  • Notifying Team Manager of any potential property issues
  • Maintaining paperless filing system – ensuring accurate and up to date.
  • Proactively maintaining own legal knowledge and comply with all Lettings legislation
  • Ensuring the necessary processes and procedures are in place to support compliance
  • Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
  • Accompany viewings with applicants when required
  • Register new applicants when required 
  • Dealing with tenancy progression
  • Keeping records of all activity
  • Sell all company services strongly and ethically to generate new and repeat business
  • Demonstrate a successful track record in meeting and exceeding targets
  • Develop relationships and work closely with clients through meetings to secure future instructions/business
  • Offer a first-class level of customer service at all times
  • Work 1 in 4 Saturdays 9am – 1pm

Person specification

Qualifications:

  • Educated to GCSE level or equivalent as a minimum

Experience

  • A smart appearance and professional approach is essential
  • Excellent communication skills
  • Customer-focused with commitment to maintaining excellent service standards at all times
  • Team Player 
  • Must possess a composed manner in order to be able to work under pressure and problem solving 
  • Organised and systematic – ability to prioritise workloads
  • Ability to meet deadlines 
  • An understanding of confidentiality issues and the use of discretion
  • Accuracy and attention to detail
  • Specified processes and routines, work to a fast paced environment
  • Good working knowledge of IT systems and user knowledge of Aspasia a bonus

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The Role

The Credit Control Manager is responsible for leading a team which manages the recovery of monies from Occupiers on behalf of Client(s).  

The primary objective of the role is to ensure that tenant debts are recovered in an effective and timely manner in accordance with client requirements.  

The Credit Control Manager supports the Associate Director (Transactional Services) by:

•    Ensuring demands are raised with purchase order numbers if appropriate, arrears are collected (and where relevant tax receipts are issued) on behalf of Client(s) in accordance with the Clients’ debt recovery policies;

•    Taking responsibility for the debt recovery strategy and ensuring contractual compliance, including SLAs and KPIs are achieved on behalf of BNPPRE;

•    Advising surveyors, clients and team members on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists or client specific procedures;

•    Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance;

•    Managing and leading activities within the credit control team to ensure a high performing, efficient and effective Credit Control function and being responsible overall for the full service;

•    Continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation; and

•    Contributing to the fee generation and cost savings of the Client Finance team.

Key deliverables

People

Effective People leadership is considered critical to the success of the department, to ensuring we attract and retain high performing talent. As a member of the Management team, it is key that this role will: 

•    Lead the credit control team, ensuring employees are of appropriate calibre, well trained and motivated, and organised effectively to meet client requirements;

•    Oversee recruitment, retention and career development of employees to develop committed, client focussed teams;

•    Establishing and implementing departmental and team targets, setting objectives for the team, ensuring that they are communicated clearly and effectively, and that individual performance by team members against these objectives is monitored, measured and managed;

•    Implement the company’s performance management programme, adhering to and promoting internal performance standards, and ensuring areas for development and improvement are identified and addressed; and

•    Act as a mentor and role model to Credit Controllers in their day to day activities. Provide coaching and support to members of the credit control team to ensure appropriate levels of performance and technical skills are maintained.

Processes

Processes are seen as essential to the operations of the team, department and wider internal stakeholders. As a member of the Management team, it is key that this role will: 

•    Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met; 

•    Design and implement the departmental control framework and delegation policy relevant to their areas;

•    Work with internal audit and compliance to ensure that all compliance and control requirements are met; and

•    Participate in and monitor the effectiveness of controls of activities performed by the team.

Service Delivery

The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Credit Control function is considered to be market leading. As a member of the Management team, it is key that this role will: 

•    Work with the SMT team and other members of Client Finance to improve the efficiency, effectiveness and control of credit control operations;

•    Liaise with team members, surveyors, client accountants and Clients to ensure that debt collection issues are resolved in a timely manner, and that risks of non-recovery are reported and mitigated;

•    Ensure accurate and complete records of debtor payment performance, conversations and actions agreed are maintained and that payment reminders are issued to poor payers

•    Allocate work to Credit Controllers and Senior Credit Controllers to ensure arrears are collected on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries;

•    Co-ordinate provision of ad hoc and monthly credit control reports and aged debtor analyses;

•    Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required;

•    Actioning Client voids along with the Client Accountants to ensure recovery of monies from Clients are appropriate;

•    Oversee the identification and clearance of unallocated cash in a timely manner and ensure the Credit Control team are operating within BNPPRE’s timescales; and 

•    Maintain appropriate and accurate measures of collection performance and report agreed KPIs to management at least monthly; and

•    Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible;

Person specification

•    Must be highly numerate and accurate, with a strong attention to detail;

•    Experience of leading a credit control / rent collection team within in a property management or similar environment.  Qualification or part qualification in credit control and debt management or a related accounting discipline is preferred;

•    Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional telephone manner;

•    Conscientious and highly focussed, with detailed understanding of credit control and debt collection procedures and an appreciation of data protection issues;

•    Understanding of accounting techniques, including sales ledger transactions would be an advantage;

•    Good people management, interpersonal and mentoring skills, with demonstrable experience of leading teams;

•    Committed to the provision of excellent customer service and to meeting deadlines;

•    Commercially astute, innovative and solutions oriented;

•    Organised and methodical, able to work to tight deadlines and manage time effectively, whilst also able to manage multiple projects; and

•    Good skills in Microsoft Office products (Excel, Word, and Outlook).  Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage. 

We are proud to offer award-winning benefits to support and reward our employees:

  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Customer Insight Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

Working in the Analytics team, the Customer Insight Manager provides delivery of commercial value through the usage of analytical methods to deliver actionable insight. The aim is to understand, test, predict customer & marketing profitability and its associated levers. They also contribute to the development of the business through:

  • exploitation of customer knowledge & insight
  • statistic survey of our portfolios
  • implementation of decision support tools

Assuring visibility of customer insight within BNP Paribas Personal Finance and Strategic retail partners.

Key Responsibilities

  • Understand customer profile and behaviour of a credit consumer
  • Control and build actual/quantified diagnostics of marketing activity (business lines, products, etc) that provide a clear vision of campaign efficiency, statistical significance & profitability levers
  • Test and learn: Implement A/B & MVT and communicate performance results to wider business
  • Build customer segmentation to treat and engage with customers differently through marketing content
  • Provide insight into optimising marketing based on budget and customer behaviour
  • Analysis of recommendations to improve performance if Digital Channels, assessing KPIs such as conversion, ROI and CLTV and digitally acquired customers, Affiliates/Aggregators, PPC, SEO, Email, SMS and in-app push notifications

Skills and Attributes

  • Proven experience in managing and supervising a team, defining the assignments of colleagues, assessing them and guaranteeing their upskilling
  • Manage and engage relationships with third parties, with experience of presenting to senior stakeholders external to the business
  • Can work with large data sets, summarising data efficiently and effectively using SAS/SQL/Python 
  • Ideally you will have financial services experience and be adept at knowing what drives profit and profitable behaviour

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

  • Competitive salary and comprehensive package, contributory pension, and health cash plan
  • Opportunity to buy/sell holiday giving you even more control over your work-life balance
  • Flexible benefits including private medical insurance and lifestyle discounts
  • A culture that values collaboration, development, and wellbeing

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers 

Your Application Journey 

  • Call with our Talent Acquisition team
  • Informal chat with the Hiring Manager
  • Competency-based interview including a short presentation (90 minutes in total)

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.