Lead Product Owner

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

To support business and customer value growth through development and optimisation of our customer application journeys based on customer, partner and market insight. 

The role holder will act as senior product owner leading IT squads and business functions to define and deliver customer experience (CX) improvements and functionality that: 

Key Responsibilities

Skills & Attributes

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

Apply now to join a team that makes a real impact.

Your Application Journey

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Reward Lead

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

This is a key Reward leadership role within the People function, responsible for shaping and delivering the organisation’s reward approach across pay, benefits and recognition.

You’ll operate at the heart of both strategy and delivery working closely with the Head of Organisation Effectiveness & Performance to define reward frameworks and direction, while also owning the operational reward cycle, governance, and delivery of complex annual processes such as the Compensation Review Process (CRP).

This role sits in a highly matrixed environment, working closely with Group Reward, Corporate Reward and senior stakeholders (including ExCo). You’ll ensure reward decisions are well-governed, evidence-based, affordable, and delivered effectively in practice often navigating complex or evolving frameworks and finding practical ways to make them work for the business.

Alongside this, you’ll play a key role in improving reward processes, strengthening benchmarking capability, and enhancing reward MI and reporting, helping to continuously improve how reward operates across the organisation.

Key Responsibilities

Skills & Attributes

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers 

Your Application Journey

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Workforce Analytics & Insights Lead

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

This is a senior Workforce Analytics role sitting at the heart of the People function, responsible for shaping how workforce data is used to inform decisions across the organisation.

You will own the People Balanced Scorecard and lead the delivery of workforce reporting, dashboards and insight for senior governance forums and executive stakeholders. This is not just a reporting role, you will define how workforce data is structured, interpreted and used to drive organisational performance.

Working closely with the Head of Organisation Effectiveness & Performance, you will turn complex people data into clear insight, trends and recommendations, helping leaders understand what is happening across the workforce and what actions are needed.

You will also play a key role in improving data quality, reporting standards and analytics capability, ensuring workforce insight is consistent, trusted and decision-ready across HR and Finance.

Key Responsibilities

Skills & Attributes

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers 

Your Application Journey

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

The role 

We are looking for a talented and ambitious individual to join our Land Management team in Perth or Inverness. We are seeking individuals who demonstrate the attributes that are fundamental to becoming a successful Surveyor. 

The Graduate Programme supports you to become a Rural Chartered Surveyor with the RICS and a Fellow of the Central Association of Agricultural Valuers, and the programme generally takes on average two years to complete.

Training and Development

•    Full APC training with the RICS and continued support for all graduates;

•    Full training with the Central Association of Agricultural Valuers;

•    Pre-APC mock interviews/presentation training and seminars;

•    Continuous Professional Development (CPD) lectures.

Roles and Responsibilities

Main Accountabilities

•    To work on day to day tasks as set by line manager and APC supervisor;

•    To take responsibility for work and projects as appropriate to the team/department in which they currently work;

•    To liaise with APC supervisor and counsellor on a regular basis to discuss progress towards the APC;

•    Ability to prioritise and manage own workload

Deliver to Client

•    Relevant understanding of business/department context;

•    Accuracy and quality of reporting to clients;

•    Personable communication style;

•    Is responsive to the needs of the client and looks for ways to improve delivery and relationship

Clients and Business Development

•    Proactive in building relationships with internal and external contacts and responsive and helpful to clients

•    Relevant understanding of business/departmental context

•    Accuracy and quality of reporting to clients

People

•    Shares expertise with colleagues;

•    Proactively communicates to colleagues in office and around the business;

•    Works collaboratively with others in a team;

•    Ability to work flexibly on own initiative and as part of a team

•    Ability to manage relationships with tact and diplomacy;

•    Awareness of Equal Opportunities

Systems and Process

•    Works within clearly defined, well established processes under regular supervision.

•    Solves problems by following well defined processes and precedents

•    Consults more experienced colleagues on more difficult or unfamiliar situations

Company

•    Conscious of and takes steps to protect the interests of BNP Paribas Real Estate and Strutt & Parker employees and reputation.

Person Specification

The successful candidate is likely to be:

•    A great communicator, both written and oral.

•    A team player, able to develop a close working relationship with colleagues

•    Commercially astute with good numeracy skills

•    Ambitious, energetic, self-motivated, curious, and happy to network with a business development orientated attitude.

•    Interested in farming and food production systems.

•    Experience of hands-on practical farming

•    An interest in Rural or heritage property

•    An interest in the environment and sustainability

Skills/Qualifications

•    University Degree

•    Excellent research and analytical skills 

•    Excellent IT skills including use of MS Office

•    Practical Rural experience would be beneficial

Key Skills/Competencies

•    Competent using all Microsoft Office packages (Word, Excel, Outlook, PowerPoint);

•    Interpersonal skills – confident communications with the ability to express opinions clearly and convincingly;

•    Determination – focused on working to reach objectives. 

•    Motivated and committed to a career within Surveying;

•    Analytical capability – good problem-solving skills and logical approach.

Qualifications

•    RICS Accredited Degree

*To be eligible for our graduate roles in Scotland, candidates must possess a fully RICS-accredited degree by their start date. Due to the specific funding restrictions of the Apprenticeship Levy for graduates based outside of England, we are unable to provide levy sponsorship for the Harper Adams MProf in these locations. As a result,  a fully RICS-accredited  is a mandatory prerequisite for applications in Scotland.

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The Electronic Equities business provides clients execution services on over 100 markets in more than 30 countries worldwide. 

We provide the full spectrum of capabilities: from Sponsored or Direct Market Access to Smart Order Router and Algorithmic Execution. 

Technology is a key factor in the success of this business; hence we focus on a small number of technologies and platforms, each dedicated and optimised for a particular function to achieve best results. 

We look to build compact, flat and global teams, actively collaborating between each other and with the business. 

We are a team with engineering culture, we value hands-on technical skills at any level.

Job Purpose

Trading Algorithm Strategist is a senior role within the Algo dev team as a highly skilled engineer. Responsible for developing and implementing sophisticated trading algorithms that enhance the execution capabilities of our broker platform for our valued clients. 

This role requires a blend of strong technical skills and the ability to work collaboratively across multiple teams. Required to optimize our algorithmic logic and develop high-performance logic for quantitative trading strategies. Ability to build, design and architect technological solutions.

The Trading Algo Strategist will join a globally distributed team developing strategic Algo applications. The applications are deployed providing Best Execution Algorithms, SOR (Smart Order Routing), CRB (Centralized Risk Book) and IOB (Internal Order Book) capabilities. 

These are low-latency, high-throughput, resilient applications which require careful consideration of both functional and non-functional requirements. 

Typically, the team will work on various development tasks depending on experience such as implementing new features for clients further improving latency, and others.

Expected to suggest technological improvements for the platform to ensure the good evolution of the platform.

Key Responsibilities

• Develop and optimize trading algorithms to ensure the best execution for our broker platform.
• Collaborate with various teams, including development, quantitative analysts, and business stakeholders, to understand and address their needs.
• Design and implement strategic components that drive the performance and efficiency of our trading systems.
• Liaise directly with business users to understand systems issues affecting trading algorithm and software
• Conduct thorough analysis and research to identify opportunities for algorithmic improvements.
• Ensure the security and reliability of trading algorithms through rigorous testing and validation.
• Stay updated with the latest industry trends and technologies to continuously enhance our trading strategies.
• Provide technical support and troubleshooting for any issues related to trading algorithms.
• Contribute to the core development of our trading framework, ensuring robustness, scalability, and efficiency.
• Provides hands-on development assistance and mentoring on distributed architecture, design patterns, coding best practices as necessary for other members of the development team
• Being autonomous on project management and being pro-active on suggesting technical solutions

Requirements

Essential

• Strong programming skills, particularly in C++ and other relevant languages.
• Proven experience as a Trading Algorithm Strategist or a similar role.
• Deep understanding of financial markets, trading strategies, and algorithmic trading.
• Excellent communications skills, able to communicate clearly and effectively.
• Ability to comprehend and translate business, quantitative, and technological requirements into effective solutions.
• Excellent analytical and problem-solving skills.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Bachelor’s or Master’s degree in Computer Science, Finance, Mathematics, or a related field.

Preferred

• Prior experience with Linux (RHEL preferred) scripting, common tools.
• Prior experience with TCP/IP and UDP/Multicast networking and inter-process communication
• Working knowledge of enterprise development toolchain and approaches
• Experience with market data feeds, order execution, and risk management systems.
• Experience with Python and/or scripting languages.
• Experience with automated testing harnesses for performance and functional testing.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The Electronic Equities business provides clients execution services on over 100 markets in more than 30 countries worldwide. 

We provide the full spectrum of capabilities: from Sponsored or Direct Market Access to Smart Order Router and Algorithmic Execution. 

Technology is a key factor in the success of this business; hence we focus on a small number of technologies and platforms, each dedicated and optimised for a particular function to achieve best results. 

We look to build compact, flat and global teams, actively collaborating between each other and with the business. 

We are a team with engineering culture, we value hands-on technical skills at any level.

Job Purpose

Trading Algorithm Strategist is a role within the Algo dev team as a highly skilled engineer. Responsible for developing and implementing sophisticated trading algorithms that enhance the execution capabilities of our broker platform for our valued clients. 

This role requires a blend of strong technical skills and the ability to work collaboratively across multiple teams. Required to optimize our algorithmic logic and develop high-performance logic for quantitative trading strategies. Ability to build, design and architect technological solutions.

The Trading Algo Strategist will join a globally distributed team developing strategic Algo applications. The applications are deployed providing Best Execution Algorithms, SOR (Smart Order Routing), CRB (Centralized Risk Book) and IOB (Internal Order Book) capabilities. 

These are low-latency, high-throughput, resilient applications which require careful consideration of both functional and non-functional requirements. 

Typically, the team will work on various development tasks depending on experience such as implementing new features for clients further improving latency, and others.

Expected to suggest technological improvements for the platform to ensure the good evolution of the platform

Key Responsibilities

• Develop and optimize trading algorithms to ensure the best execution for our broker platform.
• Collaborate with various teams, including development, quantitative analysts, and business stakeholders, to understand and address their needs.
• Design and implement strategic components that drive the performance and efficiency of our trading systems.
• Liaise directly with business users to understand systems issues affecting trading algorithm and software
• Conduct thorough analysis and research to identify opportunities for algorithmic improvements.
• Ensure the security and reliability of trading algorithms through rigorous testing and validation.
• Stay updated with the latest industry trends and technologies to continuously enhance our trading strategies.
• Provide technical support and troubleshooting for any issues related to trading algorithms.
• Contribute to the core development of our trading framework, ensuring robustness, scalability, and efficiency.
• Being autonomous on project management and being pro-active on suggesting technical solutions

Requirements

Essential

• Strong programming skills, particularly in C++ and other relevant languages.
• Excellent communications skills, able to communicate clearly and effectively.
• Ability to comprehend and translate business, quantitative, and technological requirements into effective solutions.
• Excellent analytical and problem-solving skills.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Bachelor’s or Master’s degree in Computer Science, Finance, Mathematics, or a related field.

Preferred

• Proven experience as a Trading Algorithm Strategist or a similar role.
• Prior experience with Linux (RHEL preferred) scripting, common
• Understanding of financial markets, trading strategies, and algorithmic trading.
• Prior experience with TCP/IP and UDP/Multicast networking and inter-process communication
• Working knowledge of enterprise development toolchain and approaches
• Experience with market data feeds, order execution, and risk management systems.
• Experience with Python and/or scripting languages.
• Experience with automated testing harnesses for performance and functional testing.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

#LI-ONSITE 

Technical Fleet Support Specialist

Location: Solihull – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

We currently lease out over 200,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.

Some of your key responsibilities will include:

What we’re looking for

Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages. You’ll also be able to demonstrate:

The package

We offer a basic starting salary of up to £30,000*, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.

We also provide a comprehensive benefits package, including:

Ready to make a difference?

Sound interesting? Click here to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch.   

#LI-Hybrid

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of corporations, institutional investors, banks, governments and supranational organizations.

Global technology Platform was created in 2022 in alignment with the Group strategic plan. The team has both a transversal mandate on GM platform management and two Business Mandates: Listed Derivatives Execution & Clearing and FX Prime Brokerage.

In its global role for GM, Technology Platform is supporting the development of Global Markets in collaboration with Business partners (IT, Operations, Compliance, Legal, CCC0, …), ensuring its robustness and scalability while maintaining best-in-class services for its clients. This mandate includes e-commerce and Digital teams, Data Office and a Platform strategic oversight.

The Business line is in all Regions (Europe, US and APAC).

Job Purpose

Purpose: The purpose will aim to elevate the voice of clients across Global Markets Institutional and Corporate franchises. This role aims to design and implement Global Markets’ client experience in coordination with GBLs and Regions. Working closely with Global Markets front office sales as well as our business partners in CIB, Functions and the Group to deliver initiatives to measure, analyse and act upon client feedback, to ultimately foster a client satisfaction culture within Global Markets. 

Scope: GLOBAL

Key Responsibilities

• Provides excellent support in relation to key activities within the Client Experience strategy and ambition
• Demonstrates extensive experience of understanding and managing relevant factors impacting the area of the clients well as Global Markets as a whole.
• Applies expert level knowledge to perform complex tasks and solve issues in creative and effective ways 
• Accountable for tasks such as: 
  • Strong leadership, commanding engagement from senior stakeholders, embracing change management across the whole value chain within the initiative’s scope.
  • Promote change and innovation of new strategies and follow up between clients and the Sales culture and operations and functions
  • Manage the transformation and prepare the committee for senior management: raise and ask the right decisions and support from the General Management of BNPP.
  • Put in place global reporting on client experience for GM.
  • Develop and monitor tracking process on feedback obtained from Client Satisfaction- Interviews and surveys, customising e-surveys to be relevant for Institutional and Multi-National Corporates clients.
  • Gather all the different sources of feedback, make an analysis of the feedback per client and prepare a proper monography for the governance when appropriate.
  • Support the change management guidelines and communication for GM sales based on the client feedback: new position following the experience that we surveyed.
  • Define & implement global Client Experience KPI metrics with a strong alignment across the regions to follow the Client experience in terms of Client prioritisation business, governance and streamlining processes of the E2E client lifecycle for Inst. Clients and Corp Clients.
  • Set up a global governance across the regions and a dataset follow up to monitor the Client improvements projects, lead-time and experience & efficiency with a breakdown per function/activity (clients/Sales/OCRM/ back office….)
  • Follow the resource monitoring per project and per region to ensure capacity for the transformation of GM client experience to be best in class.
  • Ensure a good connectivity, sponsorship and achievements of the OCRM strategy within GM.
• Act as the main point of contact for department discussions with all typical control and support functions within the Bank for their relevant business area and liaise with other internal teams to facilitate resolution of issues or escalates matters to more senior business management colleagues / senior management.
• Independently utilise expertise to make independent judgments to deal with a variety of situations. 
• Manage and co-ordinate relevant internal teams where required including the Compliance function in relation to all compliance and regulatory matters and audit teams in relation to the Bank’s audit processes. Manage relationships with all relevant internal stakeholders to facilitate such workstreams. 

Requirements

• Professional qualification preferred with expert understanding of business management, product knowledge, compliance and/or risk within the Global Markets context, typically gained at BNP Paribas or within another top tier investment bank. 
• Substantial prior experience of processes within the Global Markets function with expert understanding of Transformation. 
• Prior experience in Management Consulting highly favourable
• Good working knowledge of a wide range of company-wide policies, procedures regulations and legislation. 
• Expert knowledge required on PowerPoint & Excel
• Able to synthesize complex data & information into management level reporting 
• Able to utilise expert level knowledge and experience to implement effective control processes for the team, and to adapt to changing business needs.
• Strong analytical and decision-making skills, with the ability to translate technical concepts into practical processes and operational strategies.
• Strong stakeholder and good people management skills to ensure the delivery of effective and compliant processes and solutions to facilitate the objectives of the team and the Bank.
• Excellent written and oral English skills in order to articulate technical issues and to be able to take the complex and make simple to enable effective communication with individuals across the business.
• Strong personal focus on accuracy and attention to detail.
• Strong computer skills and a good knowledge of a range of standard computer software, e.g., Microsoft Office, email, Tableau. Experience in using investment banking databases (e.g. Factset, Dealogic, Bloomberg).

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

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