Collections Advisor
Solihull – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
Working in a small and supportive team, you’ll be helping customers to manage their arrears. Customers can fall into arrears for many reasons – it could be as straightforward as a failed direct debit, an ongoing complaint, or a change in financial circumstances. Whatever the reason, your purpose will be to provide reassurance, show empathy and compassion and use your great listening and problem-solving skills to support the customer and agree the best way forward. One of the most important aspects of this role is the quality of the conversations you have with customers to ensure that we’re always delivering good customer outcomes.
In addition to the above, some of your key responsibilities will include:
- Ensuring any complaints, issues, or disputes are taken into account when customers are in arrears
- Processing payments and direct debit instructions by email and over the phone
- Reviewing and updating customer account records
- Identifying vulnerable customers and ensuring we put the right support in place
- Working with customers to assess affordability
What we’re looking for
You’re compassionate, empathetic and have a strong desire to help people. You feel strongly that every customer deserves to be treated with care regardless of their circumstances. You enjoy a role with plenty of variety and are comfortable splitting your time between phone conversations and administrative tasks.
You’ll also be able to demonstrate:
- Excellent written and verbal communication skills
- Good telephone manner
- Strong listening skills with the ability to put people at ease
- Good IT skills, with knowledge of Excel and confidence when learning to use new systems
- You’re a team player with a can-do attitude
The package
We offer a basic starting salary of up to £28,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension.
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour competency-based interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business Area
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.
BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.
Financial Institutions Coverage (FIC) is a global coverage group specializing in the Financial Institutions sector. FIC aims to build long-term relationships with key clients and gain insight into client strategy and targets to provide original and integrated ideas and solutions.
Within FIC, the Institutional Credit Analysis Team (ICAT) is responsible for completing credit analysis and recommendations for financial institutions.
The Funds Team within ICAT, as the name suggests, focuses on Fund counterparties, primarily Hedge Funds. The role is client facing and includes the need for onsite due diligence. In addition to credit analysis and recommendations, a key role of the team is also Initial Margin calculations for OTC Derivative products. As will be appreciated, the role requires a wide range of skills, from advanced technical skills through to advanced communication and relationship building skills
Job Purpose
The role is to assist senior team members in the day-to-day business activities and contribute to a variety of tasks allowing a general introduction to the business.
Key Responsibilities
- Primary focus will be Hedge Funds
- Participate in Technical and Business Skills Training
- Support senior team members with day-to-day activities
- Complete specific assignments
- The work you could be involved in varies depending on the teams you join
Requirements
- Degree from a leading university with an excellent academic record; or equivalent work experience
- Good understanding of financial markets
- Curious and eager to learn
- Confident verbal, written communication and networking skills
- Proficient with MS Office tools, including Excel
- Great organisational, multitasking and time management skills
- Strong analysis and judgement
- Meticulous accuracy with a keen eye for detail
- Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills
- Excellent spoken and written English. Additional languages are an advantage
- For some roles, programming skills (C++, Python, Java, R or other equivalent) will be needed
Conduct
- Be a role model, supporting and fostering a culture of good conduct.
- Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
- Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
- You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
- Successful candidates for this long term internship will be considered for London ONLY.
- Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 16 – 22 months
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
• Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business area
CIB UK Compliance is an independent function responsible for providing specialist advice and support to UK Senior Management, business lines and functions in adhering to internal controls and external rules and managing compliance risks.
The function typically acts as a second line of defence covering areas including; controls, assurance, monitoring, professional ethics, training and competence, whistleblowing, money laundering, market abuse, financial security and regulatory liaison.
UK Financial Security (“UKFS”) team has oversight responsibilities for; anti-money laundering (including PEPs and other high-risk clients), sanctions & embargoes and anti-bribery and corruption. The Head of UK Financial Security & UK Money Laundering Reporting Officer (MLRO) leads the team covering the following areas.
- Advisory
- AML Surveillance
- Anti-Bribery and Corruption
- Anti Facilitation of Tax Evasion
- Anti-Proliferation Financing
- Financial and Trade Sanctions
- Risk Assessment
- Investigation and intelligence
- Transversal financial security topics such as horizon scanning, training, policy.
The UKFS team performs a number of functions, which include:
- Supporting and assisting senior management with adherence to applicable laws and regulations, as well as operating to high standards of business and ethical integrity;
- Interpreting applicable laws, regulations and standards and advising BNP Paribas CIB London staff;
- Providing training where appropriate to staff on a number of relevant laws, regulations and standards;
- Monitoring and reporting on BNP Paribas CIB London and staff compliance with laws, regulations and standards (including where these may differ from between UK requirements versus EU laws and Group requirements.
Job Purpose
This role is responsible for providing support and assistance to the Head of Financial Security ABC & AFTE, & Transversal and team in relation to the below key topics:
- Anti-Bribery & Corruption and Anti-Facilitation of Tax Evasion.
- Financial Security Risk Management.
- Financial Security Policy & Regulatory Change.
- Financial Security Training & Awareness.
Key Responsibilities
ABC Correspondent Support:
- Maintain the ABC Correspondent list on behalf of the UKFS Head of ABC, AFTE and Transversal.
- Take minutes during meetings and assist the UK Head of ABC, AFTE & Transversal in tracking of actions.
- Support with the annual ABC RCSA Campaign including co-ordinating the cascade of results and gathering of check and challenge responses.
- Collate key MI and reports to assist with the ongoing holistic oversight of the ABC framework.
Training & Awareness:
- Support the Head of UKFS ABC, AFTE and Transversal with tracking the training plan completion and following up with the UKFS SMEs to ensure that the plan is delivered.
- Maintain the UKFS Training & Awareness SharePoint.
- Assist with producing UKFS training material.
- Co-ordination of the UKFS contribution to the UK Compliance Training (e.g. ACE).
Regulatory Change, Horizon Scanning and benchmarking:
- Assist the Financial Security Manager, Regulatory and Policy with producing gap analyses.
- Maintain the library of regulatory change, horizon scanning and benchmarking cases.
- Support all UKFS teams with horizon scanning activities.
Policy:
- Co-ordinate UKFS input into policy consultations.
ABC/AFTE Framework:
- Collate the required MI from the data owners and controls testing teams.
- Attend committees/meetings (e.g. Qtrly AFTE meeting) with VPs, taking notes/minutes and recording of actions.
Risk Management
- Assist the Financial Security Manager, Financial Security Risk Management with the design and oversight of the UK Financial Security Risk Management framework, in line with Group and UK regulatory requirements (e.g. group and UK risk assessments, Historical Incidents (HI) and Customer, Product and Sector risk assessments).
- Support with the monitoring and reporting of UK Financial Security related HIs.
- Support with the production of slides for committees, round tables and training.
- Maintain the SharePoints on behalf of the ABC, AFTE and Transversal team.Contribute towards the production of regular Management Information and Committee packs.
Requirements
Essential
- Strong communication skills, both written and oral.
- Competent using all Microsoft Office packages (Word, Excel, Outlook, PowerPoint).
- A fast learner who is a pro-active team player, with an analytical approach and an ability to adapt effectively to changing circumstances and priorities
- A strong personal focus on accuracy and attention to detail
- Knowledge of anti-money laundering, counter terrorist financing, counter proliferation financing, financial sanctions, anti-bribery and corruption and Anti-facilitation of tax evasion systems and controls.
- Proven relationship management skills.
Preferred
- Experience working in a financial crime environment
- Good working knowledge of UK financial crime legislation, regulations and industry best practice
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
#LI-Onsite
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business Area
CIB UK Compliance is an independent function responsible for providing specialist advice and support to UK Senior Management, business lines and functions in adhering to internal controls and external rules and managing compliance risks.
The function typically acts as a second line of defence covering areas including; controls, assurance, monitoring, professional ethics, training and competence, whistleblowing, money laundering, market abuse, financial security and regulatory liaison.
UK Financial Security (“UKFS”) team has oversight responsibilities for; anti-money laundering (including PEPs and other high-risk clients), sanctions & embargoes and anti-bribery and corruption. The Head of UK Financial Security & UK Money Laundering Reporting Officer (MLRO) leads the team covering the following areas.
- Advisory
- AML Surveillance
- Anti-Bribery and Corruption
- Anti Facilitation of Tax Evasion
- Anti-Proliferation Financing
- Financial and Trade Sanctions
- Risk Assessment
- Investigation and intelligence
- Transversal financial security topics such as horizon scanning, training, policy.
The UKFS team performs a number of functions, which include:
- Supporting and assisting senior management with adherence to applicable laws and regulations, as well as operating to high standards of business and ethical integrity;
- Interpreting applicable laws, regulations and standards and advising BNP Paribas CIB London staff;
- Providing training where appropriate to staff on a number of relevant laws, regulations and standards;
- Monitoring and reporting on BNP Paribas CIB London and staff compliance with laws, regulations and standards (including where these may differ from between UK requirements versus EU laws and Group requirements.
Job Purpose
Responsible for design and oversight of the UK Financial Security Risk Management framework, in line with Group and UK regulatory requirements.
Responsible for the design of the UK Financial Security Risk Assessment (covering Money Laundering, terrorist financing, Sanctions, Proliferation Financing, Bribery and corruption and facilitation of tax evasion) methodology and tools required by UK Legislation to assess the Financial Crime risks to which the CIB UK Business is exposed and to provide conclusions and recommendations for the resultant risk mitigation programme.
Responsible for the oversight of the periodic completion of the UK and Group Financial Security Risk Assessments
Work in conjunction with Group & CIB teams to develop and enhance the Group FS Risk Assessment methodology as required.
Oversee and manage the UKFS historical incident framework.
Responsibility for creation and maintenance of any UK Financial Security produced risk assessments e.g. UKFS ABC & AFTE Supplier Risk Assessment.
Act as the UK Financial Securities single point of contact for the Group owned customer, product and sector risk assessments.
Key Responsibilities
This role will be specifically responsible for supporting the Head of Financial Security ABC & AFTE and Deputy Head of ABC & AFTE where required, as well as providing operational cover/support to UKFS/DMLRO colleagues (e.g. holiday cover, support UKFS workflow response, etc.).
- Work with UKFS management to design and implement an effective risk management framework.
- Working with key stakeholders both locally and globally to ensure that CIB UKs risk management framework remains up to date and in line with regulations and industry best practice.
Local Risk Assessment:
- Lead & drive forward the UK Financial Security risk assessment strategy.
- Build and enhance the UK Financial Security risk assessment framework to ensure consistency, efficiency and effectiveness across all Financial Security risk topics, and develop any UK enhancements required to meet UK legislation and regulatory requirements.
- Develop local tools and enhancements to assist in the interpretation of results and development of an effective risk mitigation programme.
- Deliver training to UKFS SMES in relation to the UK Financial Security risk assessment methodology and tools.
- Co-ordinate the UK Financial Security risk assessment check and challenge that must be undertaken by UKFS, ensuring that SMEs have access to key information to enable this to be performed effectively (e.g. known gaps, HIs etc.).
Group Risk Assessment:
- Work with the Group & CIB teams, CIB UK Business and Operations teams, to ensure the completion of the annual Group FS Risk Assessments (e.g. AGORA, CARE2, Risk Classification and RCSA) for CIB UK.
- Assist UKFS and Business colleagues to interpret the results of the Group RAs and to developing an appropriate risk mitigation plan for CIB UK.
- Provide proactive and constructive support to Group & CIB teams to enhance the methodology of the Global FS RAs.
- Work with wider Compliance and Risk colleagues to ensure coordination with other RA work (e.g. Operational Risk, Compliance Risks etc).
- Ensure that training is delivered to UKFS SMEs in relation to the Group risk assessment methodology and tools.
- Co-ordinate the Group Financial Security risk assessment check and challenge that must be undertaken by UKFS, ensuring that SMEs have access to key information to enable this to be performed effectively (e.g. known gaps, HIs etc.).
Historical Incidents:
- Create and oversee a UK Financial Security Historical Incident (HI) framework.
- Act as UKFS Single Point of Contact (SPOC) for HIs.
- Oversee the monitoring and reporting of UK Financial Security related HIs.
Customer, Product and Sector risk assessment:
- Act as UKFS Single Point of Contact (SPOC) for the Group owned Customer, Product and Sector risk assessment, ensuring that any UK requirements are fed into Group and changes are cascaded across CIB UK.
UKFS Governance and coordination of UKFS programme
- Contribute towards the production of regular Management Information and Committee packs.
- Contribute towards the production of an annual Money Laundering Reporting Officer Report.
Requirements
- Professionally qualified preferred Compliance professional with experience in a financial crime environment in a UK FCA regulated firm
- Expert level of knowledge in anti-money laundering, counter terrorist financing, counter proliferation financing, financial sanctions, anti-bribery and corruption and Anti-facilitation of tax evasion systems and controls.
- Professional experience in a Compliance financial security risk assessment role in the financial services sector, ideally in a UK FCA regulated banking organisation.
- Strong track record in designing and building Financial Security risk assessment methodologies and tools.
- Good working knowledge of UK financial crime legislation, regulations and industry best practice.
- Excellent analytical skills with the ability to translate technical concepts and provide specialist guidance and advice to others.
- Proven ability to make informed assessments and provide recommendations for improvements in policies and procedures.
- Proven communication and relationship management skills.
- Strong computer skills and a good knowledge of common software e.g. Microsoft Office. Experience using Compliance software.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
Position Job Title: Global Marketing Intern – Content
Business unit: Core – Global Marketing
Contract Type: Internship
Preferred Start Date: 27th July (flexible)
Eligibility: Undergraduate students studying for degrees that include a professional placement year during their 3rd year of study (4-year degree)
Duration of the Placement: 12 months
Location: 22 Bishopsgate, London
AXA Investment Managers (AXA IM) is now part of the BNP Paribas Group since 1st July 2025 following the closing of its acquisition.
BNP Paribas Asset Management (BNPP AM) is the asset manager of BNP Paribas, a leading banking group in Europe with international reach.
Among the top three asset managers in Europe, BNPP AM manages more than €1.6 trillion in assets for institutional, corporate, retail and wealth clients worldwide, combining liquid and alternative capabilities with a leadership position in long-term savings management for insurers and pension funds (€850 billion AUM).
BNPP AM offers a broad range of liquid investment solutions, spanning fixed income, high conviction active strategies and a fast-growing ETF offering, together representing over €1 trillion in assets under management.
The alternatives platform, built on over 30 years of experience, is the largest in Europe and a global leader, managing approximately €300 billion across real estate, infrastructure, alternative credit and private equity.
Sustainable and thematic investment capabilities are embedded across the business, supporting client’s long-term objectives.
BNPP AM brings together expert professionals across nearly 40 countries, blending global reach with local expertise.
Description of the department
The Content team is part of Global Marketing and creates multi-format content, primarily written, on topics ranging from technology to sustainability, as well as macroeconomics and financial market trends.
The aim is to share BNP PAM experts’ insights to showcase our latest thinking and expertise and to help clients make investment decisions. The team is also responsible for developing and delivering content to support product priorities across all asset classes, to help drive sales into key growth areas and/or to maintain/defend our market position.
The Content team produces regular output including thought leadership articles, a weekly market and economic round-up, brochures, videos, infographics, opinion pieces, emails, webpage and social media content, and newsletters, as well as educational content for retail and wholesale customers, and other ad hoc editorial content as required. The team is also involved in planning and creating content from client webinars, market crisis communications, and editing content created by experts around the business.
We also work closely with our colleagues in global marketing, brand, social media and the press office to create and leverage content to ensure maximum reach.
Your role and responsibilities will include:
- Play a key role in the creation of a weekly economic and financial market round-up that is shared with our business and clients around the world
- Support the creation of thought leadership content across topics ranging from technology and artificial intelligence to sustainability and responsible investment, to help raise the profile of BNP Paribas AM and its investment experts
- Help generate ideas and conduct research for thought leadership features
- Assist with timely delivery of the content menu required to help promote BNP Paribas AM’s investment capabilities and product range
- Help to translate complex topics across asset classes and responsible investing into simple and compelling messages, delivered in the most appropriate format, including written articles, infographics and webinar content
- Contribute to editing content created by members of the Content team as well as subject matter experts around the business
- Assist with data visualisation such as reformatting charts in Microsoft Excel
- Support our designer with branding presentations, creating visual materials such as infographics for our website or invites for client events, and design for longer pieces of content
- Work alongside the social media team to create text for social posts to promote content produced by the team and to improve social engagement on content
- Upload content to the BNP Paribas AM global website
- Work alongside the Global Marketing Team to create various monthly and bi-weekly newsletters
- Support on the delivery of market crisis communications
- Build relationships with the global marketing community and BNP Paribas AM stakeholders
Education Skills & Experience
This role would suit someone who has a keen interest in writing, editing and content marketing. The preferred candidate would be studying for an undergraduate degree; one relating to journalism, marketing, finance or a broader humanities subject would be desirable. Some experience in content creation would also be advantageous.
Skills
- Excellent writing and editing skills
- A strong interest in, and a general understanding of, economics, finance and current affairs relating to business, markets and economics
- The ability to translate complex topics into simple and compelling content
- A talent for storytelling; the ability to find an angle and to structure an argument to support that angle
- An understanding of social media and how it can be used to distribute content and engage audiences; familiarity with SEO techniques
- An interest in design and visual storytelling
- Proficiency with Microsoft Office
- Strong interpersonal skills, the ability to build relationships with key stakeholders including portfolio managers, investment analysts, and other business partners
- Excellent communication skills
- Able to work effectively in a team and collaborate with colleagues at all levels across the business while also able to work independently
- Strong attention to detail
- Able to manage several projects and deadlines at once
Languages required
- English (native or fluent)
- French – not required but would be beneficial
What we offer
- This internship is an excellent opportunity to discover an international working environment. Due to our leading market position, you can gain strong exposure to a variety of complex issues that we face as a diverse investment manager
- You will be fully integrated into our team, and you will have the opportunity to work collaboratively and discover other departments such as digital marketing, segment marketing, brand and communications
- Autonomous, entrepreneurial and result driven culture where taking initiative is encouraged
- You will join a growing platform which will allow you to take on real responsibilities rapidly
- GBP 28,000 basic salary + competitive benefits package
What we expect from you
- Workplace professionalism
- Physical attendance to the office 3-4 days a week
- Curiosity
- Commitment
- Willingness to learn and grow
Please join us to realise your potential to drive progress, for yourself, our clients and the world in which we live
Technical Fleet Support Specialist
Location: Swindon- Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
We currently lease out over 200,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.
Some of your key responsibilities will include:
- You will also be required to authorise work requests via the 1Link system.
- Challenge suppliers and suggest an alternative more cost-effective solution.
- Relationships with internal customers, drivers and garages is key to your
- The ability to update systems and databases.
What we’re looking for
Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!
We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages. You’ll also be able to demonstrate:
- Impressive communication (verbal & written) skills
- Qualified (ideally) motor vehicle technician
- Efficient and accurate working style
- Team player with customer focus
The package
We offer a basic starting salary of up to £30,000*, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click here to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone screening with a member of our Talent Acquisition team
- 1 hour interview, which will be competency-based.
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
BACKGROUND
BNP Paribas Leasing Solutions helps companies to expand their business capabilities by offering tailored leasing and finance solutions. Our expert teams partner with equipment vendors that are looking to grow their sales, and businesses that require outsourcing services for assets within a number of key markets. We’re a European leader in leasing, backed by the stability of the BNP Paribas group.
WHAT AM I ACCOUNTABLE FOR?
Sitting within the Accounting and Controls team, this role forms part of the wider Finance department and is based at our Basingstoke head office. The role is responsible for the processing of supplier invoices and staff expenses, as well as maintaining strong financial controls over these processes.
MY KEY ACTIVITIES
• Adhering to daily deadlines, ensuring all key tasks are completed accurately, with relevant notes, logs, and workflows maintained and kept up to date. Maintaining a proactive dialogue with the Accounting Controls Manager to manage expectations and escalate any exceptional delays or issues in a timely manner.
• Recording and paying all supplier invoices and processing employee expenses on a timely basis, ensuring robust controls are in place, along with accurate reconciliation, appropriate filing, and clear audit trails.
• Working closely with the wider business to ensure supplier invoices and staff expenses are accurately coded and appropriately authorised in line with company policies and agreed timelines.
MY EXTERNAL CUSTOMERS
Suppliers
MY INTERNAL CUSTOMERS
All members of the Finance and Financial Planning & Analysis teams, Equipment & Logistics Solutions (ELS), Technology Solutions (TS) and all Shared Service functions.
MY EXPERIENCE
Good interpersonal/communication skills are essential, along with attention to detail.
Excellent organisational skills with a strong focus on internal and external customer satisfaction and an ability to share / explain knowledge to deliver consistent results
Work experience in an accounts payable or similar role, including experience of working to deadlines.
Intermediate MS Excel skill.
MY ENVIRONMENT
Working in a busy, open plan office.
Normal working hours are 8.45 to 17.15 Monday – Friday; however we operate on a shift system from 8.00 to 18.00 each day. Additional hours will be required on an ad-hoc basis.
Dress code is business formal Monday-Thursday, business casual on a Friday.
MY ADDITIONAL RESPONSIBILITIES
• Ensuring all departmental procedures are well documented and updated as necessary
• Continuously reviewing departmental processes, making improvements where possible
• Any other ad-hoc duties as required by my Line Manager
• Responsible for adhering to policies, procedures, guidelines and the internal control framework established to guide the operation of their function in addition to regulatory compliance requirements.
WHAT CAN I EXPECT
On joining the company I will attend a Company Induction which will introduce me to the different areas of the business and what they do.
Have regular performance reviews with my line manager; this will include a mid-term and end of probationary review and regular one to one catch ups.
I will be expected to complete annual online Compliance training modules via My Development, our online training platform and will continue to receive on the job training throughout my career.
Accident Management In-House Engineer
Hybrid Solihull
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
Our Accident Management team manage the vehicle downtime whenever one of our cars or vans sustain damage, from road traffic accidents or other causes. Needless to say, this is a fast paced and busy department, given we currently own 200,000 vehicles in the UK alone.
Your challenge will be to ensure that any work carried out by a garage is relevant, cost effective, timely and safe. This means using your vehicle knowledge to maximum effect, to guarantee we utilise intelligent repair methods, each and every time. You will also identify vehicles that are uneconomical to repair and follow the correct total loss procedure.
Communication will be important to your success too, as you will be liaising with a variety of stakeholders. From Fleet Managers to our approved repair network, and insurance companies to internal account teams. It’s important our customers can be updated, and the work is carried out to agreed time scales and standards. It’s all about the customer.
Some of your key responsibilities will include:
- Using our claims management system to manage own workload of open claims
- Managing relationships between third party engineers and Fleet Managers, making sure we get good quality outcomes for the customer
- Assessing damage reports to guarantee we follow correct total loss procedure
- Managing a case load of around 30 vehicles per day, balancing priorities and urgent queries and communicating progress to the customer.
What we’re looking for
We are looking for an energetic and confident vehicle engineer, ideally with experience gained in an accident repair centre environment. You will need to have the necessary experience and skills to provide advice and support on repair progression to colleagues and propose solutions to potential disputes. A great addition will be Code of Salvage Practice AQP certification and VDA/ATA award.
Lastly, we need someone who can handle customer expectations, both internally and externally and ensure all are satisfied with the outcomes to your decisions. We will also look to you to identify opportunities to improve our service levels.
You’ll also be able to demonstrate:
- Proven vehicle engineer experience and competent with use of Audatex
- Happy to be accountable and own cases
- Solution focused and decisive, with a highly motivated mentality
- Customer orientated mind-set
- Credible and confident communication skills
The package
We offer a basic starting salary of up to £42,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
Data Scientist
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
Working in the Analytics team, the Data Scientist provides delivery of commercial value through the usage of advanced analytical methods to deliver actionable insight. The aim is to understand, test, predict and explain customer behaviours and associated levers. You will also contribute to the development of the business through:
- Exploitation of customer knowledge & insight
- Analysis of a range of data sources across business departments
- Implementation of predictive models and business tools utilising ML and AI
- Clear presentation and communication to senior leaders
Key Responsibilities
- Deploy tried and tested advanced analytical techniques to solve business challenges
- Explore and innovate new solutions utilising technology such as generative AI
- Implement A/B testing techniques to demonstrate results where possible
- Maintain and improve BAU processes including model maintenance to meet requirements and ensure confidence in the team
- Create high quality, clear outputs for stakeholders at all levels of the organisation, tailored to educate and inform
- Act as a leader and educator for the power of data and AI across the business
Skills & Attributes
- Highly practised in use of data analysis tools (Python, R, SAS, SQL, etc) and with experience of developing predictive models
- Ability to manipulate data and present information clearly and concisely with non technical members of the wider business
- Extensive experience in working with large data sets
- Experience working with generative AI and/or agentic AI systems is desirable, but not essential
- Good commercial awareness and a natural intrigue into how a business functions
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- Informal chat with the Hiring Manager
- Competency-based interview including a short presentation (90 minutes)
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
Position job title: Global Marketing: Professional Placement Year Internship
Business unit: Global Marketing
Contract type: Internship
Preferred start date: Summer 2026
Eligibility: Undergraduates in their 3rd year of a 4-year degree with a professional placement year.
Duration of the placement: 12 months
Location: 22 Bishopsgate, London
AXA Investment Managers (AXA IM) is now part of the BNP Paribas Group since 1st July 2025 following the closing of its acquisition.
BNP Paribas Asset Management (BNPP AM) is the asset manager of BNP Paribas, a leading banking group in Europe with international reach.
Among the top three asset managers in Europe, BNPP AM manages more than €1.6 trillion in assets for institutional, corporate, retail and wealth clients worldwide, combining liquid and alternative capabilities with a leadership position in long-term savings management for insurers and pension funds (€850 billion AUM).
BNPP AM offers a broad range of liquid investment solutions, spanning fixed income, high conviction active strategies and a fast-growing ETF offering, together representing over €1 trillion in assets under management.
The alternatives platform, built on over 30 years of experience, is the largest in Europe and a global leader(3), managing approximately €300 billion across real estate, infrastructure, alternative credit and private equity.
Sustainable and thematic investment capabilities are embedded across the business, supporting client’s long-term objectives.
BNPP AM brings together expert professionals across nearly 40 countries, blending global reach with local expertise.
Description of the role:
As a Global Marketing Intern, you will gain hands on experience by supporting the delivery of strategic campaigns aimed at retail and wholesale clients., contributing to BNPP AM’s visibility and client engagement efforts. You will work within the global marketing team and have the opportunity to collaborate with the other global segment managers covering institutional and ETFs, supporting them in some of their deliverables.
Your role and responsibilities will include:
- Help to deliver on strategic and sales campaigns, by providing support for the delivery of activities such as email campaigns, delivery of content items, production of videos, coordination of global events, updating global digital hubs, putting together result metrics, supporting assisting the campaign manager in overall management and delivery of the campaigns that increase visibility for our Equities, Fixed Income, or Multi-Asset products.
- Work with the brand and advertising team to help deliver content across channels such as advertising, content and video syndication, while providing support on researching the competitor audit / landscape.
- Work with the research & insights team to deliver the global email strategy including the creation of email templates, building campaign distribution lists and reporting on metrics through the campaign management tool.
- Help the global marketing team to increase further its profile and facilitate access to a global marketing content repository; this will involve taking responsibility for sharing our content internally and being key in helping to maintain our global marketing SharePoint.
- Suggest/implement new processes, procedures or practices that help the team become a more efficient and effective resource for the BNPP AM business.
- Help manage the team’s overall efficiency by helping to prepare meetings as well as maintaining workflows and pipeline documents as and when relevant.
- Help the team to efficiently and effectively manage their budgets, co-ordinate with raising PO’, updating budget spreadsheets and confirming actual spend etc.
- Structured development: The candidate will have the opportunity to shadow marketing managers and marketing executives over the course of the placement, to learn more about, and contribute to, global marketing strategy and execution within an international fund management business.
- Skills-based development: Over time the candidate will also take ownership of ad hoc marketing projects to develop project management and broader communications skills. The candidate will also be expected to develop investment knowledge and understanding of the fund management industry as a whole through exposure to fund management and investment sales teams.
Education Skills & Experience
- Currently entering the 3rd year of a 4-year degree, ideally with a focus on either marketing / communications / economics / finance / business
- A confident communicator with excellent written and spoken English
- Detail-oriented with strong organisational skills
- Proficient in Microsoft Excel and PowerPoint
- Creative, proactive, and eager to learn
- Previous interest or experience in financial markets is helpful
- Creative and enthusiastic self-starter
What we offer
- This internship is an excellent opportunity to discover an international working environment. Due to our leading market position, you can gain strong exposure to a variety of complex issues that we face as a diverse investment manager
- You will be fully integrated to our team, and you will have the opportunity to work collaboratively and gain exposure to other departments such as sales and investments
- Autonomous, entrepreneurial and result driven culture where taking initiative is encouraged
- You will join a growing platform which will allow you to take on real responsibilities rapidly
- GBP 28,000 basic salary + competitive benefits package
What we expect from you
- Workplace professionalism
- Physical attendance to the office 3-4 days a week
- Curiosity
- Commitment
- Willingness to learn & grow
Please join us to realise your potential to drive progress, for yourself, our clients and the world in which we live.