The role

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focussed on soft services, occupier engagement and customer experience, within a single complex building.

Responsibilities

•    Prepare, monitor and reconcile service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site-based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities to meet statutory obligations 

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and always adhered to, taking an active role in the event of emergency situations

•    CX Lead with annual event planning and delivery of the social value engagement plan 

•    CX Lead in delivering an effective comms plan related to operations and project works

•    CX Lead with reporting and budget management 

•    Act as deputy to the Building Manager, assuming day-to-day leadership during periods of absence to ensure effective management of the building

Person specification

Qualifications/Key Skills

•    Degree or equivalent or by experience

•    Membership or Associate Membership of IWFM or RICS

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH 

Experience

•    Previous experience in a similar role 

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles 

•    Management of in-house and supplier staff 

•    Management of supplier relationships 

•    Good health and safety and environmental knowledge 

•    Good mechanical and electrical services knowledge

•    Previous experience of planning and executing occupier engagement strategy and events programmes

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

•    Experience of managing single-site environments 

•    Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m 

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Job Title: Compliance Manager, Compliance Advisory

Business Unit & Team: General Secretary – UK Compliance

Reporting to: Senior Compliance Manager

Location: London

BNP Paribas Asset Management (BNPP AM) is the asset management division of BNP Paribas Group. As of July 1, 2025, AXA Investment Managers’ (AXA IM) activities have been fully integrated into BNPP AM, creating a unified and strengthened global platform.

BNPP AM is a leading global asset manager, leveraging the Group’s scale, stability, and expertise. We serve a diverse client base, including institutional investors, corporations, distribution partners, and retail clients worldwide. Our investment capabilities cover a broad range of asset classes, from traditional strategies like equities, fixed income, and multi-assets to alternatives such as real estate, infrastructure, private debt, and private equity. This allows us to tailor solutions to meet client objectives.

With AXA IM’s integration, BNPP AM now ranks among Europe’s top asset managers, managing approximately €1.6 trillion in assets, with a focus on long-term savings and alternative strategies.

Sustainability is central to our approach. We prioritize ESG and responsible investing to deliver sustainable, long-term performance while supporting environmental, social, and economic transitions. Adopting a pragmatic, long-term perspective, we aim to generate durable value for clients, employees, and the economy, backed by strong risk management and responsible finance principles.

All figures are sourced from publicly available data as of September 2025

Job Purpose: 

To act as the UK Compliance Advisory specialist within the firms regulated entities with a focus on our Alternatives and Prime platform.

Your daily responsibilities: 

• Identify regulatory changes impacting each expertise, effectively communicate these to the business, work collaboratively with the business on impact assessments, gap analysis and implementation of the requirements.
• Provision of accurate and timely advice and training to the UK regulated entities to facilitate their adherence to UK Compliance policies and Global policies, focusing particularly on the front office investment management activities of each expertise.                       
• Ensure that the conflict of interest register is maintained for these expertise, potential and actual conflicts are discussed with the business prior to new activity commencing and conflicts are assessed on a continued basis.
• Represent compliance on projects, review of new business initiatives and organisational changes.
• Regularly attend and input into expertise 1st line control committees and investment committees.
• Preparation and completion of client reporting and regulatory reporting including filing a Form ADV with the SEC as AXA IM UK is registered with the SEC as an exempt reporting adviser.
• Assist the Senior Compliance Advisory Manager in leading the day-to-day activities of the Compliance Advisory Team including monitoring the advisory inbox, required sign-offs and approvals and in the absence of the Senior Compliance Manager participate in relevant governance committee meetings.
• Assist and support the Senior Compliance Advisory manager in the maintenance, ongoing effectiveness and implementation of all compliance policies and procedures owned by the Compliance Advisory team.
• Assist the Senior Compliance Advisory Manager in providing updates, assessments and escalation of issues as required to the UK Head of Compliance.

We welcome different combinations of skills, qualifications & experience:

• Relevant professional qualification would be preferable but not essential.
• Previous Asset management experience largely gained in a Compliance function, in an investment management environment with exposure and familiarity in managing related retail and institutional compliance issues.
• Experience and knowledge of private markets business including Real estate, alternative credit, private equity/debt, infrastructure equity/debt and hedge funds.

Your knowledge and skills:

• Thorough understanding of the Investment Management business servicing both institutional and retail clients with a particular focus on alternative investments.
• Technical regulatory expert (with previous experience of private market regulation)
• The ability to build business relationships with senior stakeholders.
• Effectively work with and challenge the business where required.
• Excellent verbal and written communication skills with the ability to effectively communicate with all areas of the business.
• Excellent problem-solving skills taking a collegial and collaborative approach. 

We would love to know more about you. Let’s connect! Send us your resume.

Motor Operations Vehicle Specialist

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We’re looking for a detail-oriented Motor Operations Vehicle Specialist to support the management of our vehicle assets throughout their lifecycle. You’ll work closely with internal teams and external suppliers to coordinate end-of-contract activity, maintain accurate operational data and help deliver efficient processes that support fair customer outcomes and regulatory compliance.

Key Responsibilities

• Coordinate vehicle movements and end-of-contract activities, ensuring accurate tracking and timely progression through the asset lifecycle.
• Produce and maintain high-quality management information, identifying trends, resolving exceptions and supporting operational decision-making.
• Build strong relationships with suppliers and internal stakeholders to ensure efficient service delivery and operational performance.
• Maintain accurate records and operational controls to support governance, audit requirements and regulatory compliance.
• Identify process improvements and support the implementation of changes that enhance efficiency and customer outcomes.
• Escalate operational risks or issues promptly, helping to ensure customers receive a seamless and compliant experience.

Skills & Attributes

• Experience within motor operations, vehicle logistics, asset management or a similar operational environment.
• Strong analytical skills with confidence using Excel and management information to monitor performance and resolve issues.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong communication and stakeholder management skills, with the confidence to work collaboratively across teams and with external suppliers.
• Understanding of vehicle lifecycle processes, operational controls and data governance.
• A proactive, quality-focused approach with strong attention to detail and a commitment to continuous improvement.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan.
• Opportunity to buy/sell holiday giving you even more control over your work-life balance.
• Flexible benefits including private medical insurance and lifestyle discounts.
• A culture that values collaboration, development and wellbeing.
• Hybrid working with excellent learning and development opportunities to support your career.

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are Positive, Brave and Own It.

Don’t let confidence hold you back. You don’t need to meet every requirement—if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Informal chat with the Hiring Manager
• Competency-based interview (60–90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

Account Manager

Swindon – Hybrid – Permanent – Full-Time

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

An exciting opportunity to join an established team within part of our Mid Market Account management team, you will be responsible for supporting the provision of company cars and light commercial vehicles to our Mid Market corporate customers. 

This fast paced and dynamic role ensures that our customers receive expert knowledge and advice on all aspects of managing and maintaining their fleet of vehicles. This role also offers opportunity to upskill internally whilst learning about the different sales channels we have on offer at Arval.

Some of your key responsibilities will include:

• Responsible for your own portfolio of customers
•  Offering and delivering top quality customer service
•  Building a solution and problem solving to deliver the best possible service to our customers
•  Helping customers to decide on vehicle choice, delivering competitive pricing with required lead times.

What we’re looking for

We are looking for an outstanding account manager. You will have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way whilst demonstrating complete professionalism and tact that comes naturally to you.

You’ll also be able to demonstrate:

• Confident communicator (verbal & written)
•  Uncompromising customer focus
•  Professional but personal people skills
•  Outstanding ownership & problem-solving ability

The package

We offer a basic starting salary of up to £28,500 plus a core commission element of £4,000. On top of this figure, over-performance can result in an additional £3,000 commission payment.

We also provide a comprehensive benefits package, including:

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for? Apply today and we’ll be in touch.

#LI-Hybrid

Job Title: Customer Resolution Professional

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

______________________________________________  

The Role:

As a Customer Resolution Professional, you will provide personalised, top-quality support that fits each customer’s unique situation. You’ll stay aligned with key regulations like FCA, DISP, and Consumer Duty standards—always acting with care, professionalism, and attention to detail. It’s about doing right by the customer, following policy, and making every interaction count.

Key Responsibilities: 

• Deliver fair, empathetic solutions and ensure timely resolution of customer issues, meeting all regulatory requirements and providing appropriate redress when needed.
• Achieve “Competent” status through regular case reviews, knowledge assessments, and ongoing professional development as part of the Customer Resolution Training & Competence Scheme.
• Proactively identify and resolve customer issues, contributing to continuous improvement in customer journeys and complaint handling processes.
• Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.
• Manage customer accounts accurately across digital platforms and resolve queries confidently with expert knowledge and excellent communication skills.
• Stay updated on industry developments, collaborate with colleagues, and ensure health and safety standards are met in the workplace.

Skills & Attributes:

• Experience of working in a Complaints environment.
• Conduct Risk & Consumer Duty knowledge.
• Ability to manage difficult and complex customer conversations.
• Experience of Complaint Handling. (Desirable)
• Ability to collaborate with stakeholders & manage workload within a timely manner.

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

Your Application Journey

Our hiring process typically includes the following steps:

1. Initial screening with a member of our Talent Acquisition team
2. Interview preparation call with the Talent Acquisition team via Teams.
3. Competency-based interview (1 hour), F2F with the Hiring team.

We aim to complete the process within 3-4 weeks, though this can vary depending on your availability. If you’re not shortlisted, we’ll still keep you informed of the outcome.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Data Privacy Notice – The Curve Group 

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.  

We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.  

We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.  

For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/ 

The role:

An outstanding opportunity has arisen to become a key member of our Rural Land Management and Consultancy team in Newbury 

The Rural team undertakes a wide range of rural estate, farm and property management and professional rural advice working closely with colleagues in our residential, farm and estate agency, farming, forestry, natural capital and finance teams. 

The role will be primarily focussed on estate and property management.

Job description

•    Acting as senior asset manager for key estate management clients, reporting to and working closely with senior colleagues;

•    With support from the portfolio administration team, rural building surveying team, farming and environmental specialists, managing a diverse range of rural assets, undertaking rent reviews, lease negotiations, resolving disputes, managing repair, maintenance and improvement programmes and progressing strategic objectives;

•    Ensuring achievement of key client deliverables;

•    Adherence to internal and client process and compliance standards;

•    Seeking opportunities to leverage skill and expertise to develop new business for the wider team.

Responsibilities 

•    Being a key part of the senior leadership of a high performing team

•    Maintaining a strong and prestigious client base 

•    Seeking opportunities to leverage skill and expertise to develop new business for the wider team.

Key Skill

•    Competent and experienced MRICS qualified rural surveyor with experience of delivering work across a range of projects.

•    Demonstrate team leadership potential, capable of building relationships with existing and new clients and generating new opportunities.  

•    Possess a composed manner in order to be able to work under pressure

•    Good time management and ability to prioritise workloads

•    Ability to meet deadlines

•    Accuracy and attention to detail

•    Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients.

•    Confident manner with clients and the team

•    An understanding of confidentiality issues and the use of discretion

•    A commitment to developing junior members of the team and supporting their development and growth

Person specification

Qualifications:

•    Relevant undergraduate/postgraduate degree or equivalent

•    MRICS qualified – preferably Rural pathway with 5 years PQE

•    CAAV/SAAVA membership/qualification an advantage

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.