Customer Service Advisor- Remarketing

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

As part of our office based Remarketing team, you will be responsible for supporting our MotorTrade customers. This will be in a variety of ways – over the phone, emails and by offering support to their account manager. 

You will be supported with many after sales duties, including V5 co-ordination, dispatching to the customer and ordering any missing items from the DVLA. Working very closely with internal stakeholders including our account managers and business managers, excellent communication skills are key. You will have a support network mind-set, offering team support where needed. 

A passion for vehicles would of course be fantastic but we are fully equipped to provide full training, development and support to get you where you need to be.

What we’re looking for

You’ve got a great telephone manner and enjoy working at pace.  You’ll be confident in taking ownership of all that comes your way whether it be a phone call from a MotorTrade customer, a request from an internal account manager or checking the reconciliation of payments.  

You’ll also be able to demonstrate:

• Attention to the details 
• Confident communicator (verbal & written)
• Uncompromising customer focus
• Professional but personable people skills
• Team focus and ability to work together 

The package

We offer a basic starting salary of up to £23,751, plus a bonus of up to £1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.   

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Job Title: Senior Risk Analyst – Risk Anticipation

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

 Assist in tracking the bad debt performance against forecasts on a monthly and ad hoc basis to identify variations and carry out root cause analysis. This includes maintaining IFRS9 models and recalculating provision rates for all BNP Paribas PF UK portfolios. 

Identifying ways to improve the accuracy of the provisioning models, providing information, analysis and technical support for the development of loss forecast models. 

To supervise risk analysts as requested, taking responsibility for the work that they undertake. 

The Risk anticipation team are a crucial aspect of risk informing the business of current, past and future credit risk performance in line with the accounting and BNP Paribas group standards and this role is a key component of that team.

Key Responsibilities: 

• Assist in the monitoring of all models against forecast to identify adversities.
• Provide root cause and investigative analysis on a regular basis
• Supply management reports, which evaluate the Cost of Risk of the BNP Paribas PF. 
• Provide month end results, balance structures and report Internally, to group and regulators in a timely and accurate manner
• Communicate effectively with the different stakeholders, including IT, other business units and/or Group to ensure the projects are progressing correctly.
• Perform the economical valuations of Non-performing Loans portfolios to assess potential debt sales

Skills & Attributes:

• Proven experience in SAS Base / SQL or similar programming language
• Existing knowledge of credit bureau data and products. 
• Proven experience in Risk Management or a data analysis function 
• Prior knowledge of forecasting 
• High level of accuracy and attention to detail
• Ability to communicate and influence all levels of management and work with other departments

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Job Title: Regional Sales Lead – OEM Motor Finance

Location: Northwest of England – working remotely, travelling within your specific geographic region (visiting our office in Solihull once a month)

Hours: Full time, Permanent

______________________________________________

A bit about us:

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners, and the wider community. That’s why we live by our values of we’re positive, we’re brave, and we own it.

The Role:

As a Regional Sales Lead, reporting to the OEM Motor Senior Manager, you will be tasked with managing the relationships of our OEM dealer partners in your area, meeting ambitious new and used car targets, managing wholesale facilities and onboarding new dealers within your area or geographic territory. You’ll manage a specific region, requiring regular travel within that area, as this is a field-based role.

Key Responsibilities:

• Oversee and manage relationships with OEM Franchise Dealer Partners.
• Deliver dealer training on BNPP-PF systems, campaign packages, processes, and regulatory sales requirements.
• Manage dealer sales performance, including financial products, customer suitability, credit volume, business quality, penetration and acceptance rates.
• Work with dealers to develop and manage ongoing wholesale requirements, monitor utilisation and demonstrator allocation
• Request, monitor and manage flow of dealer information into internal risk and compliance teams
• Handle complaint resolution and maintain strong dealer relationships.
• Oversee customer lifecycle management to enhance engagement and retention.
• Drive the used car opportunity pipeline, identifying and managing potential growth opportunities.
• Prepare, negotiate, and present dealer commission proposals.
• Occasional dealer stock auditing

Skills & Attributes:

• Full driving licence.
• Experience in Retail Motor Finance with a Motor Finance provider.
• Successful track record in in business development and account management within the Motor Finance sector.
• Resilient and able to thrive in high-pressure, target-driven environments.
• Excellent organisational and time management skills.
• Ability to manage stakeholders internally
• Confident with strong networking and relationship-building abilities.
• Strong interpersonal skills, adaptable, and able to work independently or as part of a team.

Could this be you?

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.

What’s in it for you?

As well as working for a Top Employer UK 2024 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, car allowance, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes. To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers/

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The Record Keeping department is responsible for the recording and archiving of all eCom and Voice communication. This includes New System architecture, day to day operation and the design and execution of all related Controls.

Job purpose 

• Purpose: act as a Subject Matter Expert (SME) for all Record Keeping Platforms focusing on product architecture, Proof of Concept and Technical Documentation as well as Knowledge distribution across Regions.
• Scope: Global

Key Responsibilities

• Responsible for the delivery of a range of Record Keeping services into the Company.
• Manage the technology, ensuring that it has maximum availability and it is maintained at an appropriate technical level for support and maintenance purposes. 
• Be responsible for various projects and the ongoing change process around project and production activities.
• Join project teams, acting as a Subject Matter Expert (SME) by providing overall expertise and guidance on Record Keeping related aspects of project architecture, design and implementation.
• Technical design authority for all Record Keeping platform architectures.
• Produce detailed high level and low level product and architecture documentation.
• Liaise with external partners and vendors.
• Proof-of-concept evaluation of new architectures, technologies and vendors.
• Maintain current working knowledge of existing and emerging trends in Record Keeping.
• Provide support to BAU teams on Record Keeping technologies.
• Knowledge distribution across Regions.

Requirements

Technical Skills Required:

• Experience in a similar role
• Extensive experience in Record Keeping Technology
• In-depth knowledge of the following systems: 
  • Unigy
  • Blue Wave
  • NICE NTR/NTR-X
  • NICE FUSION
  • VERINT VERBA
  • Mobile Voice Recording
• Basic knowledge of the following systems:
  • Cisco CUCM
  • Oracle SBC
  • Speakerbus
• Experience in VMWare and working in Sandboxes.
• Professional experience, documenting, planning and managing platforms through their life cycle Excellent problem solving skills.

Essential Skills:

• Organised and self-motivated
• Excellent interpersonal and communication skills
• Exceptional service orientation
• Must be able to work in a dynamic, rapidly changing environments
• Knowledge of standard methodologies of Service Delivery (ITIL, COBIT)
• Ability to Design Solutions based on Business requirements
• Technical Documentation

Qualifications and Experience:

• General Banking Knowledge
• Functional as well as technical knowledge of the applications used within BNP Paribas
• Knowledge of the Norms and Standards of the BNP Paribas Group

Personal Attributes and Other Requirements:

• Willing to travel and occasionally work unsocial hours 
• Team worker demonstrating loyalty and commitment to the organisation & team members
• Flexibility
• Dedication
• Collaborative & Inclusive mind-set
• Thoroughness and attention for details

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

BNP Paribas’ CIB UK Legal department is a dynamic and integral part of the bank’s activities, providing expert legal advice and support across a wide range of activities. Our teams work closely with the business on transactional, advisory and governance matters and on disputes. It is led by dedicated professionals who ensure that the bank’s interests are protected while adhering to the highest legal, regulatory and ethical standards. The department is involved in various initiatives, including work experience programs, diversity and inclusion efforts, and legal technology advancements, reflecting its commitment to excellence, innovation and efficiency in the legal field.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

The 2S Legal platform supports the securities services activities and business line of BNP Paribas providing specialist securities services and investment operations support to a wide range of issuers, financial intermediaries and institutional investors. 

The securities services activities are within BNP Paribas, London Branch and BNP Paribas Trust Corporation UK Limited (‘TrustCo’). 

TrustCo is a wholly owned subsidiary of BNP Paribas. TrustCo provides trustee services on capital markets and securitisation transactions. The TrustCo and related capital markets corporate trust services sit within Debt Solutions (DS) which forms part of the Financial Institutions and Corporates (FIC) client line. 

Job purpose 

Providing legal and transaction management services to the Legal and Transaction Management Group (‘LTMG’) that sits within the Securities Services London legal team.  LTMG provides transaction management and legal services to TrustCo Securities Services in relation to trustee and agency appointments on capital markets and securities transactions and Loan Administration appointments. 

Key responsibilities

Where CIB2S and/or TrustCo has been successful in winning new mandates/roles on structured issuance transactions the Transaction Manager (“TM”) will be expected to ensure that the transaction is successfully closed by working with internal and external stakeholders with the supervision and assistance of other transaction managers (‘TMs’)/Head of LTMG/Trustee Administrator as necessary. Work on straight-forward post-close TrustCo matters. Assistance to Head of LTMG on internal and external projects. Assistance to Head of LTMG and other TMs with signings and administrative and procedural matters. Assistance to Head of LTMG with administration of GDRP committee meetings and Trustee Services OpCo (including minute taking). 

Key Responsibilities of the role:

All the following will require the TM to act on their own initiative but with readily available supervision and guidance:

• Appoint, co-ordinate with, and otherwise manage external Trustee legal counsel.
• Co-ordinate, review and negotiate transaction documentation for Trustee roles and any other roles to be performed by Securities Services London.
• Liaise internally with relationship management, operational teams, BNP Paribas, Luxembourg (Transaction Managers, Account Managers and Operations) or other locations to facilitate documentation review and deal closing.
• Liaise externally with Arrangers, Originators, Issuers other deal parties and their legal counsel(s) to facilitate documentation review, negotiation and deal closing.
• Liaise with internal functions such as CoSec, Finance, Compliance and Risk. 
• Liaise with clients during the set-up phase of a new transaction.
• Ensure that client/deal requirements are reflected clearly in transaction documentation.
• Ensure that legal and commercial terms of transaction agreements reflect the required language, protections and standards of TrustCo and/or CIB2S.
• Ensure compliance with CIB2S, London branch and TrustCo procedures and policies. 
• Ensure all covenants, obligations and responsibilities contained in legal documentation to which TrustCo is party are identified and passed to the Trustee Administrator via Trustee Diary Checklist for input to the Diary Management System. 
• Complete all necessary deal and documentation checklists, registers and records and ensure transaction closing is properly documented and recorded TrustCo and/or CIB2S, London systems and that adequate controls and procedures are created.
• Arrange for the opening of custody and/or cash accounts and liaise with relationship managers to ensure timely provision of corporate documentation for compliance and KYC purposes.
• Under supervision, management/resolution of straight-forward post-close matters and enquiries occurring on TrustCo and CIB2S, London branch transactions. 
• Act as back-up to LTMG colleagues in times of absence.
• As and when required, attend documentation signing meetings and noteholder meetings for transactions.
• Assist with on non-deal specific ad hoc projects for Head of LTMG.
• Assist with regulatory, general business issues and audit matters, procedures writing, review and update.
• Assist with drafting and review of SLAs and other agreements relating to TrustCo and CIB2S development.
• Organisation of and minute taking for Trustee Services OpCo and GDRP committee meetings.

Requirements

Entry level legal professional (may be a trainee solicitor or graduate) 

OR 

Transaction management experience with a corporate trust services provider/financial institution/law firm including Trustee-related experience 

OR 

Paralegal experience

Core Competencies:

• Effective written and verbal communication 
• Effective time management and personal organisation (ability to work under deadline and volume pressure)
• Team spirit and teamwork 
• Flexibility and adaptability
• Self-motivated and proactive
• Client focus
• Develops own professional competence
• Displays Initiative

Qualifications required for the role:

Desirable:

• Graduate and/or
• Experience in transaction management role and/or
• Legal qualifications or experience and/or
• Experience in a client service/client facing environment.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.

Develop BNP Paribas Securities Services (BP2S) Securities Clearing and Custody business in the UK and Middle East, working in tandem with the rest of the Product Management team. The team is part of the Financial Intermediaries &

Corporate Client Line of BP2S. The Client Line’s responsibilities span from product initiatives, to P&L management and strategy. Key target clients are banks, brokers and corporates.

The UK Custody Product team is responsible both for the UK Local Custody product offering, as well as the Global Custody product offering for clients contracted with the UK location.

Job purpose 

• As part of the product management team, initial focus will be to act as primary point of contact in the UK for all matters relating to Global Custody product. In addition opportunity to cross-train and cover Local Custody initiatives as required.
• Help meet changing needs of the business with focus on developing and supporting product strategy for Custody, working with the head of Custody Product UK& Middle East and the local and global team
• Support the client growth strategy, partnering with Client Development on RfI / RfP, due diligence, client queries. Responsible for pricing new deals and reprices.
• Assist in developing product strategy: working with Client Segment, identification/validation of target market segments; building and executing a product development road-map achieve and maintain competitive advantage including digital topics, and to meet agreed financial targets.
• Contribute to developing and maintaining product solutions working with Client Segment to anticipate and address the market’s needs on an ongoing basis, to create the market-leading solution for our target market segments; leverage agile approaches where appropriate in order to best meet client needs
• Writing business cases, product level description and product approval documents for any new developments
• Track & contribute to new product implementation projects (executed by IT and Client Delivery) in tandem with Programme Management
• Support Client Segment in competitor and target market analysis
• Developing and maintaining product collateral (e.g. standard product description, story boards, standard scope of services documents, ‘demo’ environments and scripts);
• Developing and maintaining pricing models and evolving pricing approach;
• Managing unit costs with Client Delivery to maintain competitiveness; · Monitoring and managing product profitability;
• Product training and support for the Sales and Relationship management teams, including client engagement at the appropriate times;
• Monitoring service delivery to maintain/enhance client satisfaction levels and to preserve/enhance market reputation.

Key Responsibilities

• Assist in product development and maintenance: – Design and agreement of tactical solutions for new service requirements; – Proactively identify product development opportunities, building business cases and sponsoring; – Develop and maintain product collateral; – Maintain the product road map; planning and agreeing developments with IT suppliers and operations; – Assess and planning for the new requirements from existing clients in conjunction with Client Segment; – Support Client Segment in maintaining data on client segments and the competition; – Industry watch: sourcing, compiling and interpreting information on pertinent developments within industry bodies and services (e.g. the regulators, market depositories/clearers, central banks, consultants) in conjunction with Client Segment.
• Sales support: – Training and support for the sales and relationship management teams; – Direct involvement in certain aspects of the sales process
• Assist with Product P&L management: – Manage the revenue and cost lines month on month – forecasting impact of sales plan as it unfolds; – Operational cost analysis – monitoring and challenging the cost drivers; – Setting cost income ratio targets; – Setting fee schedules.
• Service Management: – Service delivery monitoring through the use of KPIs prepared by operations, regular meetings with relationship and account managers; – Obtain feedback from existing clients, prospects or ex clients directly where appropriate.
• New business: – New business proposals: approving clients, price, terms and service specification; developing proposals with Coverage for larger/complex deals; – New business contract negotiations – depending on the complexity this can be limited to determining the bank’s position on sticking points (in conjunction with Legal); Provide product/business expertise in the sales process as required

Requirements

• Ideally experience of the securities services and/or custody industry
• Digital and agile knowledge/understanding
• Ability to assess business/new product opportunities and develop and present business cases where appropriate
• Effective communication with clients, consultants and internal stakeholders
• Adaptability to changing priorities
• Versatility to work across a number of topics & to work with different stakeholders across the bank.
• The ability to work as part of a team to fulfil the collective purpose of the team and the specific responsivities of this role as listed above
• Structured approach to achieve results within expected timeframe

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

The role

Responsible for assisting the site team in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants

Responsibilities

•    Check and approve expenditure against service charge budget this will include raising of all purchase orders and approving invoices

•    Assist in the monitoring and reconciliation of service charge budget

•    Undertake management of the office and staff welfare areas including staff events, ordering items, and general office management 

•    Support the Operations Manager in all aspects of waste management co-ordination 

•    Contribute to the preparation of Client management reports and attend management meetings as required

•    Provide excellent customer service to internal and external customer base

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

•    Monitor and advance works conducted/service provided by suppliers 

•    Log reactive jobs on Elogbooks and provide reporting when required on activity

•    Undertake bi-weekly building fabric inspections, complete reports and initiate/progress any required works to support the Operations Manager

•    Update the Building portal with pre agreed content and reports for occupiers

•    Assist Building Manager to manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

•    Maintain regular and effective communication with clients and Occupiers

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Complete administrative tasks as required to include use of BNPPRE systems

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

Person specification

Qualifications/Key Skills

•    Membership or Associate Membership of IWFM

•    Managing Safely – accredited by IOSH

Experience

•    Previous experience in a similar role

•    Understanding of commercial leases and the landlord and tenant relationship

•    Understanding of service charge budgets and accounting principles

•    Good health and safety and environmental knowledge

•    Basic mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The UK CIB HR Department supports CIB staff and managers in London, providing them with a full range of strategic advisory and transactional services (in terms of payroll, reward, pension and benefits, recruitment, career management, learning & development and employee relations). In regular contact with the Group HR Department of BNP Paribas S.A. (headquartered in Paris), CIB HR is the entry point for all CIB employees on any HR issue. The team in London comprises of circa 70 HR professionals.

The UK Early Careers team looks after all campus attraction, recruitment and development of graduates, summer internships and spring-insight participants.

Job Purpose

This role will focus on the operational and strategic delivery of an excellent campus recruitment service for the designated business lines with the support of the Early Careers Coordinators. 

Key Responsibilities

• Deliver a high volume of campus hires across designated business lines 
• Coordinate the end to end process including, but not limited to: reviewing CVs, producing and reviewing shortlists, scheduling interviews and designing and facilitating assessment centres. 
• Ongoing engagement with business stakeholders 
• Maintain the Applicant Tracking System, including but not limited to; managing candidates through the process and logging interviews and feedback. 
• Guide hiring managers through interview and selection processes, helping to educate best practice and team policies and processes including unconscious bias and the importance of diverse hiring. 
• Oversee the on-boarding and visa processes of these individuals through collaboration with the HR Connect team, manage by the Early Career Coordinator. 
• Present to students, graduates, interns and other stakeholders. 
• Establish and maintaining excellent working relationships with the HR Business Partners and become a trusted advisor to hiring managers and business stakeholders. 
• Drive projects & process reviews to improve our campus recruiting as designated by the Head of Early Careers. 
• Oversight of and involvement in other early careers recruitment as required. 
• Support the business with the conversion of summer interns to graduates 
• Work closely with the Development Partner and Head of Early Careers to ensure the university and society strategy is aligned with our overall campus attraction and marketing objectives. 
• Oversight of university-specific campus events at target universities in the UK and Europe 
• Management of society sponsorship and activities to ensure our candidate attraction strategy is up to date, innovative and timely 
• Support other campus attraction, recruitment or development activities as required. 
• Ad hoc HR projects as directed by the Head of Early Careers 

Requirements

• Experience in graduate recruitment / development and early careers 
• Volume recruitment experience, ideally campus recruitment, where the applicant has managed candidates through the end to end process. 
• A solid understanding and awareness of UK campus recruitment trends (wider European knowledge could be an advantage). 
• An ability to articulate a keen interest in recruitment and / or candidate attraction and ideally an interest in working in a campus recruitment team 
• Proven ability to work under pressure in a deadline driven and rapidly changing environment 
• Experience of ATS systems. (desirable) 
• An excellent communicator across a range of different stakeholders; including candidates, hiring managers, HR, business stakeholders and external relationships with key universities / schools. 
• Attention to detail. 
• An ability to multitask with many simultaneous activities at once. 
• An understanding of the benefits and importance of diverse recruitment and diversity-focused attraction strategies 
• Well organised with excellent attention to detail.
• ‘Can-do’ attitude and a willingness to deliver the large volume of coordination required for campus marketing / events. 

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.

Organisationally the role will be part of UK Client Line FI&C. The Financial Intermediaries & Corporates (FI&C) Client line is part of BNP Paribas Securities Services business line. The Client Line’s responsibilities span from product & solution initiatives, to P&L management and segment strategy. For the FI&C Client Line this relates to key target clients such as banks, brokers and corporates, as well as products such as Securities Clearing & Custody (SCC) and Debt Solutions.

However as indicated in the scope of role and key responsibilities, the role extends to all business lines except for MFS and whilst tax doesn’t organisationally have its own Business area/Dept, the UK role is similar to tax specialist roles in other BNP Paribas locations that focus on the services provided to the clients (rather than the Bank’s own corporate and income tax position). 

As such the role forms part of a BNP Paribas Securities Services Global Tax Community which brings together such tax specialists to inter-alia share technical knowledge, support each other and promote consistent and best practice in addressing the tax implications/considerations of our services/products.

Job purpose 

• Use tax technical and practical experience/knowledge to: a) help ensure that the Bank is sufficiently protected from the tax risk generated from the provision of services to clients as well as/and (yet) at the same time b) help ensure that from a tax perspective, we provide a commercially appropriate scope/level of service to our clients. 
• This is a senior tax specialist role where the employee will use his significant market experience to define and oversee the tax services provided to the client based on BNP Paribas’ global guidelines and the specifics of the client.
• Due to the nature of the activity, this can only be completed by an experienced tax specialist with good understanding of our client’s business and structure and an ability to undertake tasks independently in line with the agreed products and services provided by BNP Paribas.
• The person undertaking this role does not need day to day supervision and is confident in their own knowledge and responsibility, making them able to guide other teams internally in completing their related activities.

Key responsibilities

Summary

The Tax Service Business Manager is responsible for assisting tax operational and product teams in monitoring, assessing and implementing tax changes affecting the services offered across the markets he/she is responsible for. 

The Tax Service Business Manager has a key role to play:

–    Assessing & securing the risks linked to the tax business services, with the help of relevant functions.

–    Help developing an offer that will generate substantial revenues and be recognized on the market by clients & competitors

–    Do this for all BNP Paribas Securities Services business line products – excluding MFS.

He/she will coordinate with internal (when available) and external tax experts (when required) and principally interact with operational, product, legal and compliance teams within Securities Services, as well as Group Tax department.

Working within Securities Services business lines and in coordination with the Global Head of Tax Business Services, he/she is in charge of identifying any sensitive topic that might require Group Tax Department validation and in charge of determining whether a product requires a NAC procedure and whether GTD attendance is required in the NAC procedure.

This is a senior specialist/subject matter expert role within the UK and in discharging this role, the Tax Service Business Manager will be a tax professional with many years of experience so as to demonstrate a very strong breadth and depth of understanding and knowledge of tax matters – he/she will be the go-to person for the more complex tax matters and questions that cannot be provided/answered by the business and for which specialist expertise is required. 

This role includes providing insights on UK market updates (specifically including the preparation and issuance of Market Updates to Internal stakeholders & clients) as well as insights on competitor tax services and other clients to the team. 

The role also utilises the person’s expertise and experience to work at a strategic level with senior stakeholders to define our tax strategy/ tax service model, This including working very closely and directly with the most strategic clients booked in the UK to define and communicate (with others) responses to client needs/requirements that balances such needs/requirements with the need to remain in compliance with regulations and not create undue risk to the Bank

Detail

• Monitor tax changes using internal (own expertise, Group Tax Department, etc.) and external information providers. Assess the first level of impacts on our services. Liaise with Group Tax Department, Global Head of Tax Business Services, product and operations, depending on the impacts and ask for a NAC when necessary. This includes but it’s not limited to:

‒    monitoring changes of tax legislation impacting taxation of securities (e.g. withholding tax on income from securities, securities transaction tax, capital gains tax) and related tax relief and tax reclaim procedures, 

‒    inform tax operational team, product team and clients (via Market Updates as applicable) of relevant tax changes,

‒    assisting tax operational and product teams in the understanding of any change of tax regulation (e.g. how it affects our tax treatments and tax liabilities), 

‒    assist product teams in the assessment of the impacts of such tax changes on our tax product offer including but not limited to validating the changes required to the tax documentation in place with clients and the client communication (via Client Update as applicable),

‒    coordinate internal meetings on tax market change in order to identify any need for discussion/action at market place level and lobbying actions;

• Take ownership of tax questionnaire to collect tax information when on boarding new clients. This includes, in coordination with Group Tax Department and Global Head of Tax Business Services as applicable:

‒    ensuring the questionnaire is kept up to date following changes in our tax services;

‒    being the point of escalation in case there is any issue/doubt with the way the questionnaire has been completed by a client.

• Take ownership of the tax matrix used in our systems and ensure it is reviewed on a regular basis

• Provide tax technical/tax risk view to support any internal or external assessment of our tax procedures, Confirm that the defined tax services are in accordance with our tax obligations (especially where we are a withholding tax agent) and, Group Tax Department guidelines 

• Appoint external advisors to provide specific tax advice whenever internal tax resources are not available, in compliance with the tax procedure for recourse to external tax advisors.

• In close coordination with the Group Tax Department and the Global Head of Tax Business Services, participate in international and local industry associations to represent our business:

‒    debating tax matters to provide thoughtful stewardship with the aim of influencing workable market change outcomes,

‒    representing and protecting our and our clients’ interests,

‒    influencing efficient and effective changes tax legislation and associated administrative procedures;

• Be the point of escalation for complex tax matters and client requests and escalate to local Group Tax Department and/or the Global Head of Tax Business Services when necessary :

‒    assisting tax account managers in answering complex clients questions related to understanding of tax regulation,

‒    in case of litigation with clients, collaborating in analyzing/understanding/solving the incident from a tax regulation point of view,

‒    in case of litigation with local tax authorities, assisting in having a clear understanding of the underlying tax issue and tax regulation at stake and in solving the litigation,

‒    in case of tax audit from tax authorities, attending meetings with tax inspectors in case tax expert interlocutor is required (involve Group Tax Department when required),

‒    for client’s tax matter, be the point of contact for tax authorities for Securities Services’ activity (otherwise directly managed by Group Tax Department),

‒    when necessary, support strategic client meetings, RFPs and deal presentations;

• Be the point of contact of the Tax Function for the purpose of:

‒    getting information about Securities Services’ activity (services description, markets presence, agreements signed with tax authorities, BP2S fiscal status, etc.)

‒    answering tax queries from the Tax Function,

‒    escalating to the Tax Function tax analysis/interpretation issues and the need for lobbying actions,

sharing with the relevant teams any guideline/message from the Tax Function

Note: The detail above reflects a globally approved job description since there are people in other locations who perform or may in the future perform a similar role.

Requirements

Essential

• UK accountancy and/or UK tax qualification 
• Big 4 accountancy firm or Service provider tax technical specialist/advisory (not purely operational) role/experience
• Detailed knowledge of securities taxation, including impact upon a custodian (such as withholding taxes, double tax treaties, tax transparent structures) with specific knowledge of UK withholding tax applicability : Expert
• Detailed knowledge of UK client types (such as collective investment vehicles, pension funds) including legal form and UK tax treatment. Specifically for collective investment vehicles to include UK & VAT compliance : Expert
• Detailed knowledge of UK Reporting Fund Regime : Proficient
• Detailed knowledge of non-UK client types (in particular  FCPs, SICAVs and other non-UK established collective investment vehicles) including legal form and local tax treatment : Basic
• Demonstrated ability to think strategically with respect to product strategy and development agenda : Proficient
• Presentation skills and previous client facing experience : Proficient
• Ability to work independently and also effectively in a matrix organization : Proficient
• Experience in managing and influencing key business partners for the delivery of the services : Proficient
• Communication, influencing and negotiation skills with the ability to establish and communicate the tax strategy : Proficient
• Organizational and planning skills and a track record of delivery : Proficient
• Understanding of commercial aspects : Basic 
• IT experience in Microsoft Office applications : Basic
• Command of English, both spoken and written : Expert
• Good working knowledge of a wide range of BNPP policies, procedures, regulations and legislation.
• Excellent written and oral English skills to articulate technical issues and to be able to take the complex and make them simple to enable effective communication with individuals across the business.

Preferred

• Big 4 accountancy firm and Service provider tax technical specialist/advisory (not purely operational) role/experience
• General knowledge of investor tax reporting regimes applicable to other jurisdictions e.g. German equity ratio : Basic or Proficient 
• General knowledge of non-UK capital gains tax regimes/requirements for which we may provide a service e.g. India : Basic or Proficient
• IT experience in Microsoft Office applications : Proficient

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

          * Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid