Technical Fleet Support Specialist

Location: Solihull- Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.

Some of your key responsibilities will include:

What we’re looking for

Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages. You’ll also be able to demonstrate:

The package

We offer a basic starting salary of up to £30,000*, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.

We also provide a comprehensive benefits package, including:

Ready to make a difference?

Sound interesting? Click here to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch.   

#LI-Hybrid

Position Job Title: Global Marketing – Institutional: Professional Placement Year Internship

Business Unit: Core – Global Marketing 

Contract Type: Internship

Preferred Start Date: Summer 2026

Eligibility: Undergraduates in their 3rd year of a 4-year degree with a professional placement year.

Duration of the Placement: 12 months

Location: 22 Bishopsgate, London

AXA Investment Managers (AXA IM) is now part of the BNP Paribas Group since 1st July 2025 following the closing of its acquisition.

BNP Paribas Asset Management (BNPP AM) is the asset manager of BNP Paribas, a leading banking group in Europe with international reach.

Among the top three asset managers in Europe, BNPP AM manages more than €1.6 trillion in assets for institutional, corporate, retail and wealth clients worldwide, combining liquid and alternative capabilities with a leadership position in long-term savings management for insurers and pension funds (€850 billion AUM).

BNPP AM offers a broad range of liquid investment solutions, spanning fixed income, high conviction active strategies and a fast-growing ETF offering, together representing over €1 trillion in assets under management. 

The alternatives platform, built on over 30 years of experience, is the largest in Europe and a global leader, managing approximately €300 billion across real estate, infrastructure, alternative credit and private equity.

Sustainable and thematic investment capabilities are embedded across the business, supporting client’s long-term objectives. 

BNPP AM brings together expert professionals across nearly 40 countries, blending global reach with local expertise.

Description of the role:

As a Global Marketing Intern, you will support the delivery of both tactical activation and strategic campaigns aimed at institutional clients. Working within the institutional segment marketing team, you will gain hands-on experience in digital marketing, content creation and distribution, event coordination, and reporting, contributing to BNPP AM’s visibility and client engagement efforts.

Overall responsibilities:

You will play a key role in supporting our global and regional marketing activation, particularly by helping the delivery of marketing activities for the insurance, corporates and pension segments. Additionally, you will assist with ad hoc marketing projects as needed.

Main tasks:

• Help to deliver on strategic sales campaigns for the insurance and pension segments, by providing support for the delivery of activities such as email marketing, campaigns with institutional content partners, delivery of content items, production of videos, coordination of global events, updating global digital hubs, putting together result metrics and reports.
• Work closely with our main institutional markets to increase visibility of our key strategies (Equity, Fixed Income or Multi-Asset strategies) and align the distribution of content 
• Learn how to use our email marketing tools and work closely with marketing colleagues to deliver an engaging email strategy for institutional clients and prospects. This will include the use of email templates, sales engagement and targeting, and reporting on results through the campaign management tool. 
• Assist the global marketing team to further its profile and facilitate access to a global marketing content repository, this will involve taking responsibility for sharing segment content internally as well and being key in helping to maintain our global marketing SharePoint.
• Suggest/implement new processes, procedures or practices that help the team become a more efficient and effective resource for the BNPP AM business. 
• Help manage the team’s overall efficiency by helping to schedule and prepare for meetings as well as maintaining workflows and pipeline documents as and when relevant. 
• Structured development: The candidate will have the opportunity to shadow marketing managers and marketing executives over the course of the placement, to learn more about, and contribute to, global marketing strategy and execution within an international asset management business. 
• Skills-based development: Over time the candidate will also take ownership of ad hoc marketing projects to develop project management and broader communications skills. The candidate will also be expected to develop investment knowledge and understanding of the fund management industry as a whole through exposure to fund management and investment sales teams.

Education Skills & Experience

• Currently entering the 3rd year of a 4-year degree, ideally with a focus on either marketing / communications / economics / finance / business 
• A confident communicator with excellent written and spoken English
• Detail-oriented with strong organisational skills
• Proficient in Microsoft Excel and PowerPoint
• Creative, proactive, and eager to learn
• Previous interest or experience in financial markets is helpful
• Enthusiastic self-starter

What we offer

• This internship is an excellent opportunity to discover an international working environment. Due to our leading market position, you can gain strong exposure to a variety of complex issues that we face as a diverse investment manager
• You will be fully integrated to our team, and you will have the opportunity to work collaboratively and gain exposure to other departments such as sales and investments
• Autonomous, entrepreneurial and result driven culture where taking initiative is encouraged
• You will join a growing platform which will allow you to take on real responsibilities rapidly
• GBP 28,000 basic salary + competitive benefits package

What we expect from you

• Workplace professionalism
• Physical attendance to the office 3-4 days a week
• Curiosity
• Commitment
• Willingness to learn & grow

Please join us to realise your potential to drive progress, for yourself, our clients and the world in which we live

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business Area

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions

Job Purpose 

The role is to assist senior team members in the day to day business activities and contribute to a variety of tasks allowing a general introduction to the business with daily contacts with several teams (trading, research, ECM, IT, MO/BO).

Key Responsibilities

• Participate in Technical and Business Skills Training 
• Support senior team members with day to day activities
• Work in close link with our internal tool dev team to test releases and plan new features
• Participate in elaborating internal reports on evolution of our markets and business
• Work closely with trading for post-trade treatment
• Work on primary transactions to coordinate multiple involved teams (ECM, syndicate, MO/BO)
• Automate process of the desk

Requirements

• Degree from a leading university, engineering or business school with an excellent academic record; or equivalent work experience 
• Good understanding of financial markets
• Curious and eager to learn
• Confident verbal, written communication and networking skills 
• Proficient with MS Office tools, including Excel 
• Great organisational, multitasking and time management skills 
• Strong analysis and judgement 
• Meticulous accuracy with a keen eye for detail 
• Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills
• Excellent spoken and written English. French is an advantage
• Programming skills (Python, SQL, VBA) will be needed

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

• You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 11 months

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
• Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

What are you waiting for? Apply today and we’ll be in touch.  

#LI-Hybrid

Job Title: Operational Due Diligence Analyst

Business Unit & Team: Prime – Operational Due Diligence

Reporting to: Senior Operational Due Diligence Analyst

Location: 22 Bishopsgate, London

BNP Paribas Asset Management (BNPP AM) is the asset management division of BNP Paribas Group. As of July 1, 2025, AXA Investment Managers’ (AXA IM) activities have been fully integrated into BNPP AM, creating a unified and strengthened global platform.

BNPP AM is a leading global asset manager, leveraging the Group’s scale, stability, and expertise. We serve a diverse client base, including institutional investors, corporations, distribution partners, and retail clients worldwide. Our investment capabilities cover a broad range of asset classes, from traditional strategies like equities, fixed income, and multi-assets to alternatives such as real estate, infrastructure, private debt, and private equity. This allows us to tailor solutions to meet client objectives.

With AXA IM’s integration, BNPP AM now ranks among Europe’s top asset managers, managing approximately €1.6 trillion in assets, with a focus on long-term savings and alternative strategies.

Sustainability is central to our approach. We prioritize ESG and responsible investing to deliver sustainable, long-term performance while supporting environmental, social, and economic transitions. 

Adopting a pragmatic, long-term perspective, we aim to generate durable value for clients, employees, and the economy, backed by strong risk management and responsible finance principles.

All figures are sourced from publicly available data as of September 2025

Job Purpose:

The Operational Due Diligence Analyst will work within the existing Operational Due Diligence team reporting to the Head of Operational Due Diligence. This role primarily involves performing initial and ongoing monitoring reviews of the external managers, as well as performing AML screening for all investments within the AXA Prime platform. AXA Prime invests and advises in private debt, hedge fund, private equity, and infrastructure funds and strategies through their external managers team.

Your daily responsibilities: 

Conduct operational due diligence on candidate managers and other investment partners, including:

• Management company’s business operating model, organisation, staffing, legal structure 
• Investment and control teams’ experience and background 
• Trading, trade processing, trade reconciliation processes, IT systems & cybersecurity; 
• Fund valuation processes, fund administration 
• Internal control, regulatory and compliance 
• Written operational due diligence reports for presentation to the Investment Committee; 

Conduct operational due diligence on candidate funds, including: 

• Review candidate fund legal documentation including fund legal structure and tax set-up 
• Review of fund terms including subscription, redemption and expense terms 
• Review candidate fund’s third-party service providers – prime brokers, auditors, fund’s administrator, directors 
• Review of the fund audited financial statement, over a 3-year period if available; 

Conduct operational due diligence on candidate funds, including: 

• Review candidate fund legal documentation including fund legal structure and tax set-up 
• Review of fund terms including subscription, redemption and expense terms 
• Review candidate fund’s third-party service providers – prime brokers, auditors, fund’s administrator, directors 
• Review of the fund audited financial statement, over a 3-year period if available; 
• Written updated operational due diligence reports for presentation to the Investment Committee;

Conduct AML/CTF due diligence of manager and fund, including: 

• Identification of Manager and Fund UBO or, if unavailable, the SMO 
• Conducting WorldCheck screening of manager and fund entities, as well as UBO/SMO 
• Assigning AML risk ratings based on the Compliance Matrix 
• Preparing AML reports and submitting additional data to global AML screening programs; 

Other Operational Due Diligence responsibilities, including: 

• Maintain and update the Central ODD system to ensure all data and documentation remain accurate and current 
• Assess and advise on corporate actions of the underlying AXA funds 
• Assist with ad-hoc projects as required 

We welcome different combinations of skills & experiences:

Your qualifications and experience:

• University graduate in finance, accounting, economics, business, or law; or equivalent professional experience
• Experience in ODD, investment operations, compliance, or risk management.
• Exposure to both private markets and hedge fund structures and strategies
• Basic familiarity with financial statement review in a fund context
• Experience working with data management tools or due diligence platforms.

Your knowledge and skills:

• Understanding of both private markets and hedge fund structures, strategies, and operational functions
• Basic knowledge of regulatory requirements impacting both private markets and hedge fund managers, including AIFMD, SEC, and FCA rules
• Familiarity with ODD processes, including document review, DDQ analysis, document analysis, and conducting due diligence meetings either on-site or via video conference
• Ability to analyse and interpret fund financial statements, particularly income statements and balance sheets, to assess AUM development, review operational expenses, and identify other potential financial risks
• Awareness of core operational risk areas such as governance, compliance, trade processing, valuation, and service provider oversight.
• Ability to use ODD platforms and data management tools
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong attention to detail with the ability to spot inconsistencies and data gaps
• Analytical thinking with a methodical approach to problem-solving
• Clear and concise written and verbal communication skills
• Ability to manage multiple task and deadlines in a fast-paced environment
• Professionalism and discretion in handling sensitive and confidential information
• Proactive mindset with willingness to learn and adapt to evolving processes
• Collaborative approach, able to work effectively within a small team and across different functions.

We would love to know more about you. Let’s connect! Send us your resume

The role

This individual will work closely with the UK Head of Sales, in the overall management of their sales team. They will have focus on the direct management and results of their office, always looking to drive profitability where possible.

Responsibilities

•    Lead by example in setting and ensuring exceptional service standards are delivered to both clients and buyers

•    Motivating the team and leading new initiatives to maximise performance

•    Driving KPIs including – RPS leads, sales funnel metrics and sales progression, and plot growth

•    Reporting results to UK Head of Sales

•    Achieve personal financial targets and budget, maximise gross profit 

•    Manage the team and ensure objectives are set and met, including running daily and weekly meetings 

•    Reapit fluency – register and manage applicants ensuring best practice for Reapit, including data accuracy, and hold both the team and themself accountable

•    Ensuring exceptional service standards, and hold both the team and themself accountable

•    Devise and implement a clear strategy for growth

•    Ensure office and annual billings are met (refer to annual objectives) 

•    Ensure delivery of timely and high quality advice and transactions to clients. Meet with clients and assess their particular needs

•    Conduct market appraisals and win new instructions

•    Arrange and attend viewings around homes

•    Canvass for new business opportunities

•    Explain building issues and regulations to the clients

•    Respond to queries via e-mail and telephone

•    Liaise with solicitors

•    Close deals

•    Responsible (sometimes jointly) for successful delivery of all assignments in area of expertise

•    High profile ambassador for Strutt and Parker / BNP Paribas Real Estate in area of expertise

•    Has external recognition and is influential in the market

•    Undertake business planning activities in line with the Company’s aims

•    Bill regularly and collect fees as quickly as possible 

•    Accurately forecast fees for the office when required to do so

•    Assist in developing initiatives to improve revenue and profitability

•    Abide by BNP compliance requirements 

•    An understanding of confidentiality issues and the use of discretion

Person specification

•    Educated to GCSE level or equivalent as a minimum

•    Highly organised individual

•    Enthusiastic and self-motivated

Experience:

•    Excellent telephone manner and client facing skills 

•    Significant track record within the local residential sector with a broad cross section of clients

•    Proven fee earner

•    Self starter and can work with little supervision and, where appropriate, under pressure

•    Demonstrate a knowledge of the market which you operate within

•    Previous managerial experience

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

The Role

The Senior Team Administrator plays a key role in supporting the day-to-day operations of a busy real estate office. This position involves overseeing administrative processes, supporting the team and management, and ensuring compliance with regulatory requirements, including KYC and anti-money laundering (AML) procedures.

Responsibilities

•    Initiating and progressing the on-boarding process of all new clients 

•    Conduct Know Your Customer (KYC) checks for buyers, sellers, landlords, and tenants

•    Verify client identity and proof of address in line with regulatory standards

•    Perform Anti-Money Laundering (AML) checks and risk assessments

•    Ensure all compliance documentation is accurately recorded and securely stored

•    Liaise with compliance officers and external bodies where required

•    Monitor and update procedures in line with evolving regulations

•    Report suspicious activity in accordance with company policy

•    Organising travel for team members 

•    Event management – coordinating client and team events

•    Preparation of expenses

•    Preparation/editing of reports and pitch documents

•    Arranging internal and external meetings – booking meeting rooms and arranging catering

•    Maintaining and updating team job lists, creating new accounts, opportunities and job numbers (using 20:20 CRM System)

•    Raising invoices and managing invoice records

•    Preparing HTML email campaigns 

•    Maintaining filing systems in place, photocopying, scanning

•    Typing general correspondence

•    Maintaining files and job records

•    Identifying and arranging IT requirements for new starters

•    Manage workloads in conjunction with the other team secretary to ensure that all work is processed efficiently and on time

Person specification

Qualifications and Experience

•    Educated to GCSE level or equivalent as a minimum

•    Proven experience in a senior administrative role, ideally within real estate or property

•    Strong understanding of KYC, AML, and compliance requirements

•    Excellent organisational and multitasking abilities

•    High attention to detail and accuracy

•    Strong communication and interpersonal skills

•    Proficiency in Microsoft Office and CRM/property management systems

•    Ability to work under pressure in a fast-paced environment

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

An exciting opportunity for an experienced Senior Property Manager to join our lettings team in London.

Roles and Responsibilities 

•    Manage an allocated portfolio of properties, providing efficient and accurate administrative and day to day management 

•    Keeping fully compliant with up-to-date lettings legislation and best practice procedures referring to Team Manager as necessary

•    Acting as central contact for landlords, tenants and S&P team members during active tenancies 

•    Providing excellent customer service to landlords, tenants and internal team members within S&P

•    Number of properties to manage – 75-130

•    Checking all invoices and authorising for payment within 48 hours of receipt in the office

•    Managing supplier statements to ensure payment is made promptly 

•    Performing property visits using Inventory Base software during active Tenancies 

•    Sending visit reports to landlords and managing issues resulting from the visit

•    Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement

•    Negotiating tenancy renewals and producing memorandum of agreements for signature 

•    Accepting and confirming correct notices have been served by both Landlord and Tenant

•    Drawing up all legal notices on behalf of the Landlord and processing efficiently and effectively

•    Preparing communications and administering for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy

•    Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured 

•    Arranging inventory checkouts and communicate to both Landlord and Tenant. 

•    Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return

•    Raising and submitting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen

•    Organising gas safety records and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation 

•    Organising and following up any insurance claim on behalf of the Landlord where necessary

•    Dealing with tenant and client queries regarding property matters   

•    Consulting and update Team Manager and Lettings Office Head where necessary

•    When required, welcoming visitors and dealing with as appropriate

•    Attending Lettings and team meetings 

•    Notifying Team Manager of any potential property issues

•    Supporting and assist the team on the daily running of another portfolio in the absence of other team members

•    Maintaining paperless filing system – ensuring accurate and up to date.

•    Keeping databases up to date including Reapit 

•    Proactively maintaining own legal knowledge and comply with all Lettings legislation 

•    Ensuring the necessary processes and procedures are in place to support compliance

•    Ensuring accurate data entry and any missing data is obtained and incorrect data corrected

•    Actively assist wherever possible with training of less senior team members, helping to ensure everyone is implementing correct processes

•    Undertake a proactive mind-set with regards to all tasks to ensure all Clients, not only within your own portfolio, are receiving an outstanding service level

•    Seek out to assist the team & manager(s) when you are not busy

•    Undertaking audits & projects for the team, not necessarily relating directly to your portfolio

•    Overseeing the Property Management department, when the Team Manager is away

•    Consider and put forward new ideas to streamline processes for the department

Person specification

Qualifications:

•    Educated to GCSE level or equivalent as a minimum

•    Completed Propertymark level 3

Experience

•    At least 3 years’ experience within a similar role 

•    A smart appearance and professional approach is essential

•    Uphold the values of the company within the department.

•    Be a positive role model for more junior members of the department

•    Excellent communication skills

•    Customer-focused with commitment to maintaining excellent service standards at all times

•    Team Player 

•    Must possess a composed manner in order to be able to work under pressure and problem solving 

•    Organised and systematic – ability to prioritise workloads

•    Ability to meet deadlines 

•    An understanding of confidentiality issues and the use of discretion

•    Accuracy and attention to detail

•    Specified processes and routines, work to a fast paced environment

•    Good working knowledge of IT systems 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-Hybrid