The role

An exciting opportunity for a Head of Property Management and Tenancy Progression to join a successful Lettings team. You will oversee and lead a team of 10-12 staff to ensure all services across the support line are functioning and presented to the highest standard, consistently exceeding expectations of tenants and landlords. A key part of the role is to foster collaboration, encourage continuous self-development and awareness, and create a proactive and positive working environment that motivates and inspires the support team.

Key deliverables

• Provide support, guidance and motivation to both property management and tenancy support with their productivity and output
• Ensure delivery of timely, proactive and high quality advice to clients
• Manage the team and ensure objectives are set, achieved and aligned with business goals
• Inspire, coach, and mentor staff to develop skills, confidence and independence
• Help investigate customer complaints and propose/undertake appropriate responses
• Co-ordinate and provide regular training to enhance team skills and knowledge
• Support audits of the department and ensure property compliance and best practices
• Explain building issues and regulations to the clients
• Respond to queries via e-mail and telephone promptly and professionally
• Share best practices and encourage innovative solutions within the team
• Monitor overdue workflows/tasks and hold constructive conversations to support improvement
• Identify opportunities to enhance the level of service provided to both internal and external customers
• Direct line management responsibility, ensuring strong collaboration across departments
• Ensure adequate cover during holidays, days off and sickness
• Monitor workload of team members, being proactive in addressing issues that may affect staff morale
• Be the point of contact for the Lettings/Branch managers to resolve issues with the property management team
• Promote a positive and and supportive working culture that encourages teamwork and engagement
• Build, manage and maintain strong relationships with contractors and suppliers. To ensure consistent quality, cost effectiveness, and adherence to service level agreements.
• Idenifty and implement initiatives to grow the managed portfolio from client retention and diversification of the service offerings.

Responsibilities 

• Day-to-day management of the support team, motivating and inspiring them to maximise performance
• Foster a collaborative and supportive environment where ideas and initiatives are shared openly
• Monitor SLA’s and KPIs while recognising and celebrating achievements
• Conduct morning meetings to energise, align, and encourage the team
• Provide guidance with the implementation of new legislation and ensure staff training supports this
• Report results to Head of Lettings Operations
• Assess and support performance management where required, with emphasis on coaching and growth
• Carry out annual performance reviews and set meaningful development goals
• Ensure a consistent and high quality service delivery
• Actively communicate the team vision and support the growth of the Residential business
• Succession plan for the team and encourage self development at all levels
• Delegate effectively to provide challenge, learning, and empowerment for the team
• Promote training opportuntities and professional development to enhance skills and build confidence
• Lead the contractor on-boarding process, aligned with the BNP Paribas Procurement strategies. Making sure we are securing reliable and competitive partnerships
• Stregthen client relationships by delievring solutions and ensuring long term satisfaction and loyalty
• Regularly review own objectives and seek opportunties for personal growth
• Act as a visible, positive ambassador for Strutt & Parker/BNP Paribas Real Estate
• Work with the Lettings Heads to help win business by showcasing the strength and professionalism of the team

Key Skills

• Team Collaboration – foster a culture of openness, support and teamwork to achieve collective success
• Motivation & Inspiration – lead by example, encouraging a positve attitude and high morale
• Self Development – continuously update personal knowledge and support the same in others
• Proactivity – Anticipate challenges, seek solutions, and encourage initative in the team
• Coaching & Training – provide ongoing support, mentoring, and training to enhance skills and career growth
• Fostering Positive Enviroment – create an inclusive, respectful, motivating workplace where staff feel valued and engaged
• Build Teams and Teamwork – guide, direct and unify the lettings team with clear goals and shared success
• Planning and Goal Setting – align team objectives with strategic prioties and monitor progress

Person specification

Qualifications:

• Educated to A-level standard or equivalent as a minimum

Experience

• NFoPP Technical Awared level 3
• Solid experience in a team leader role
• Being a strong commicator and leader
• Have a full undertsanding of Property Management and Tenancy Progression
• Demonstrate a knowledge of the entire lettings development cycle
• Have great interpersonal, relationship building and networking skills
• Self-starter and can work with little supervision and, where appropriate, under pressure
• Coaching/mentoring of others
• Demonstrate a knowledge of the entire lettings development cycle
• Proficient in the use of Word, Excel & PowerPoint
• Previous experience of working to deadlines

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Quality Assurance Specialist

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

Are you passionate about quality, compliance, good customer outcomes and continuous improvement? Do you thrive on reviewing digging into information and data, spotting trends, and turning insights into action? If so, we’re looking for someone like you to join our team as a Quality Assurance Specialist.

In this pivotal role, you’ll ensure our interactions across various teams serving our regulated customers meet the highest standards – not just ticking the boxes but delivering meaningful outcomes for our customers and stakeholders, whilst supporting Colleagues to continually improve their knowledge and skills. You’ll play the lead role in testing, analysis, and continuous improvement; while collaborating across teams to ensure we’re always raising the bar.
  
Some of your key responsibilities will include:

• Designing and delivering robust QA testing strategies to ensure our customer interactions and outcomes are compliant, effective, and customer focused.
• Executing manual and automated tests to assess functionality, service, and outcomes.
• Analysing quality metrics and performance data to spot patterns, identify root causes, and recommend improvements.
• Collaborating with teams across the business – including product, sales, compliance, and risk – to understand needs and shape solutions.
• Creating and maintaining clear, concise documentation that supports accountability, traceability, and continuous learning in line with the Training & Competency Framework. 
• Presenting QA findings to senior stakeholders, contributing directly to business-wide improvement initiatives.

What we’re looking for

You’re someone who loves to support, challenge, and improve. You combine technical know-how with strong communication skills, and you’re great at simplifying complexity and bringing people with you on the journey.

You must also be able to demonstrate:

• Proven experience of designing, executing, and monitoring Training & Competency Frameworks in a regulated environment 
• Ability to navigate the UK regulatory landscape, with proven experience in regulated Credit Collections handling processes in line with the standards and principles required (PRIN / CONC / DISP)
• Understanding and ability to apply the necessary Lines of Defence and Operational Controls in a practical, real-world way.
• Execute quality assurance checks, uncover root causes, and lead improvement actions with confidence and clarity.
• Use data and insight to inform decisions and drive performance.
• Communicate clearly – both in writing and in person – with stakeholders at all levels.

The package

We offer a basic starting salary of up to £50,000, plus a bonus of up to £4,600.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Company car or cash alternative of £5,500 per annum
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting?  Click apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1.5 hour competency based interview plus presentation exercise

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.   

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The UK CIB HR Department supports CIB staff and managers in London, providing them with a full range of strategic advisory and transactional services (in terms of payroll, reward, pension and benefits, recruitment, career management, learning & development and employee relations). In regular contact with the Group HR Department of BNP Paribas S.A. (headquartered in Paris), CIB HR is the entry point for all CIB employees on any HR issue. The team in London comprises of circa 70 HR professionals.

The UK Early Careers team looks after all campus attraction, recruitment and development of graduates, summer internships and spring-insight participants.

Job Purpose

This role will focus on developing and delivering a best-in-class development offering to all early careers BNP Paribas CIB staff. 

Key Responsibilities

• Design and delivery of all early career learning & development curriculums (graduate, summer and spring programmes).
• Liaise with Graduate Development Strategy Groups and external trainers/vendors to ensure all curriculums are in line with the business needs. 
• Deliver the Graduate Induction programme, to include business training, technical training and BNPP Senior Management participation. 
• Manage the relationship with existing Early Career development suppliers and act as an HR Buyer for any future Early Careers development vendor onboarding. 
• Coordination of the Graduate FCA examination process. 
• Drive best practice and improvements through continuous review of all programmes, including through external benchmarking.
• Support BNPP Early Career events as needed and manage the budget for training
• Supporting recruitment activity during peak-season when required 
• Driving ad-hoc projects as designated by the EMEA Head of Campus Recruitment & Development 
• Driving engagement on all Early Career programmes with hiring managers, HRBPs and internal stakeholders 

Requirements

• Experience in graduate recruitment / development and early careers 
• Strong project management and / or event management skills 
• Excellent coordination skills and an ability to manage large scale events. 
• Proven ability to work under pressure in a deadline-driven and rapidly changing environment. 
• Excellent Microsoft Office skills 
• An excellent communicator across a range of different stakeholders; including graduates, hiring managers, HR, business stakeholders and external vendors. 
• Ability to multitask with many simultaneous activities at once. 
• Well organised with excellent attention to detail.
• Can-do’ attitude and a willingness to deliver the large volume of coordination required 
• Continuous learner

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

The role

The Health and Safety Advisor will be responsible for assisting with the Corporate Health and Safety Manager and Director of Health and Safety in the delivery of effective compliance of the health and safety (H&S) management system covering Corporate inclusive of Central Functions, Residential, Commercial (excluding Property Management) business divisions within its Head Office and Regional UK Strutt and Parker Offices. 

Please note, this is a full-time position, however we are open to offering a part-time (4 days a week) arrangement for the right candidate

Key Deliverables

The following summarises tasks to be undertaken by the H&S Advisor: 

• Assist the smooth running of the of the Corporate H&S team and provide responsibility for the day-to-day planned activities and projects which are in progress.
• Support wider H&S team and other key stakeholders to ensure a culture of operational excellence and best practise health and safety across the portfolio.
• Monitor the group H&S email inbox and respond / escalate issues ensuring a timely response to all internal and external requests through emails, phone calls. 
• Complete regular H&S compliance evaluations, inspections, and audits, record outputs to ensure compliance across the portfolio.
• Prepare data for inclusion in management reports.
• Ensure that compliance reports are provided for discussion at relevant committee and Corporate Board meetings.
• Support any investigation of accidents, incidents, and near-miss events and share opportunities for improvement with key stakeholders.
• Provide best in class customer service to internal and external customer base.
• Support for new and expectant mothers, event and general risk assessment requirements. 
• Ensure monthly meetings with Human Resources (HR) to assess new starters, leavers and risk assessment requirements. 
• Assist with reviewing risk management procedures and processes to effectively deliver BNPPRE strategies and KPIs relating to internal and external delivery. 
• Co-ordinate the BNPPRE appointed persons training programme for both first aid and fire marshals, arranging training, monitoring, and reporting on compliance requirements.
• Support the business on training competency framework and training matrix deliverables, facilitating any gap analysis with L&D.
• Ensure compliance with all internal procedures and policies – e.g., Procurement, Finance, Compliance, etc.

Systems and Process 

• Support H&S Management System in accordance with working towards achieving ISO 45001 standard and facilitate the document library.
• Manage Display Screen Equipment (DSE) training compliance programme, inclusive of reporting, reviewing assessments and undertaking higher level ergonomic assessments, organising occupational specialist referrals as required.
• Manage lone working safety solution portal, including setup, reporting, and initiatives to support application working closely with supplier and key business stakeholders.

Person Specification 

Suppliers and Business Development 

• Able to assess pre-qualification (PQQ) assessments for suppliers, including preparing and supporting any bids and tenders for the wider BNPPRE business. 
• Is proactive in maintaining communications with suppliers through monthly Supplier Relationship Management (SRM) meetings in line with Procurement policies. 
• Is proactive in building relationships with internal clients and responsive and helpful to external clients.
• Can deal with novel or difficult situations within context of own function or specialism.

People

• Customer focused style and approach, with an engaging, likeable communication character.
• Willingness to learn and upskill being dynamic in problem solving. 
• Be an active team player.
• Has attention to detail when complying key reporting materials for Senior Management.  

Qualifications / experience  

• National General Certificate in Occupational Safety and Health – accredited by NEBOSH (essential)
• Experience of understanding health & safety legislation and statutory requirements (essential). 
• Member of IOSH or equivalent professional body or working towards accreditation (desirable)
• Display Screen Equipment Assessor – accredited qualification (desirable)
• First aid at work or Emergency First Aid at Work – accredited qualification (desirable)

Personal Attributes:

• Strong demonstrable organisation skills.
• Holds high standards and is professional.
• Enjoys being part of a team and can be flexible.
• Self-motivated and an ambition to deliver without oversight and management.
• Values diversity and inclusion the workplace.
• Composed in pressured situations with– responds positively to the needs of a demanding client base.

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, XX days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

What are you waiting for? Apply today and we’ll be in touch.  

Business Manager – Mid Market Corporate Sales

Field Based

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

You will take ownership of a portfolio of Mid Corporate Customers, building strong relationships with both internal and external stakeholders. Acting as a trusted partner, you will manage and grow a healthy pipeline of new business opportunities while shaping and delivering long-term strategies for both existing clients and prospects.

Your role will include leading contract negotiations, managing tender processes, and ensuring consistently high renewal rates. You’ll be accountable for achieving fleet and new business targets, driving product penetration, and maximising profitability. Working hand-in-hand with the wider Account Team, you will take a leadership role in delivering outstanding service quality and value to every customer.

Some of your key responsibilities will include:

• Collaborate with colleagues across departments and at executive level to secure buy-in for customer and business objectives.
• Partner with the Consultancy Team to deliver additional insight and value, and with the Bid & Business Transition Team to ensure seamless onboarding of new clients.
• Where relevant, you will liaise with the Bank or Arval International Business Office to support your customers and drive results.

What we’re looking for

You’re an expert at building strong commercial relationships, with a good understanding of corporate leasing and fleet management propositions.  You also consistently demonstrate high levels of ownership and accountability in your work. 

You’ll also be able to demonstrate:

• Proven experience of wining complex, corporate, new business
• Ability to quickly understand customer needs and shape a bespoke solution that adds value
• Long-term and strategic thinking skills
• Strong commercial and financial acumen

The package

We offer a basic starting salary of up to £60,000, plus additional on target commission of £20,000 (uncapped).  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Company car worth £5,500 per annum
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1.5-hour meeting with the hiring panel, which will include a competency-based interview and presentation task

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.