The Role
The primary objective of the role is to ensure that tenant debts are recovered in an effective and timely manner in accordance with client requirements. Majority of the role will consist of Senior Credit Controller duties, with the remainder focused on reporting, and managing a Credit Controller day to day. The ideal candidate will have strong experience in high volume credit control processes. This role sits within a team of 4 people and would suit either an experience Credit Controller looking for a step up, or an established Senior Credit Controller.
Responsibilities:
- Ensure demands are raised with purchase order numbers if appropriate, arrears are collected (and where relevant tax receipts are issued) on behalf of Client(s) in accordance with the Clients’ debt recovery policies;
- Supporting the debt recovery strategy and operating within contractual compliance, including performing within the SLAs and KPIs on behalf of BNPPRE;
- Working with surveyors, clients and other team members on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists or client specific procedures;
- Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance; and
- Assisting in continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation.
- Act as a mentor and role model to Credit Controllers in their day to day activities. Provide coaching and support to members of the credit control team to ensure appropriate levels of performance and technical skills are maintained.
- Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met;
- Design and implement the departmental control framework and delegation policy relevant to their areas;
- Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
- Participate in and monitor the effectiveness of controls of activities.
- Work with the management team, the Credit Control Manager/Assistant Manager and other members of Client Finance to improve the efficiency, effectiveness and control of credit control operations;
- Liaise with team members, surveyors, client accountants and Clients to ensure that debt collection issues are resolved in a timely manner, and that risks of non-recovery are reported and mitigated;
- Ensure accurate and complete records of debtor payment performance, conversations and actions agreed are maintained and that payment reminders are issued to poor payers;
- Ensure arrears are collected on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries;
- Co-ordinate provision of ad hoc and monthly credit control reports and aged debtor analyses;
- Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required;
- Actioning Client voids along with the Client Accountants to ensure recovery of monies from Clients are appropriate;
- Identify and clear unallocated cash;
- Assisting the management team with maintaining appropriate and accurate measures of collection performance; and
- Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible;
Person specification
Essential experience:
- Must be highly numerate and accurate, with a strong attention to detail
- Target driven and solutions-oriented, with ability to produce high level of output
- Experience of working within a credit control / rent collection team within in a property management or similar environment.
- Tenacious, presentable, assertive, adaptable, self-aware and self-motivated
- Excellent verbal and written communication skills
- Conscientious and highly focussed, with strong understanding of credit control and debt collection procedures and an appreciation of data protection issues;
- Committed to the provision of excellent customer service and to meeting deadlines;
- Commercially astute, innovative and solutions oriented;
- Organised and methodical, able to work to tight deadlines and manage time effectively
- Good skills in Microsoft Office products
- Experience in cash management and accurate cash processing
- Ability to build strong relationships with client stakeholders
Desirable:
- Qualification or part qualification in credit control and debt management or a related accounting discipline is preferred;
- Understanding of accounting techniques, including sales ledger transactions would be an advantage;
- Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage.
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business area
BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organisations.
Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies.
Global Equities encompasses Equity Derivatives, Prime Services and Cash Equities.
The Cash Equities business line provides research, advisory, distribution, execution, corporate access, and corporate broking services on equities globally to institutional investors and also serves as the distribution arm for BNPP’s equity capital markets transactions.
Cash Equities Advisory incorporates several different services to institutional investors, including Research, Specialist Sales and Corporate Access. The Cash Equities Advisory Corporate Access team works closely with Research Analysts and Sales and manages relationships with over 800 corporates and clients, organising and managing roadshows, conferences, field trips, investor trips and expert access.
Job purpose
Purpose:
The Corporate Access Analyst role will be accountable for ensuring excellence on all deliverables related to corporate access events and activities. The role holder will ensure that these activities align with the Bank and its clients’ objectives and strategic goals. The role holder will facilitate communication and interaction between institutional investors and corporate executives with autonomy, whilst exercising sound judgment on when to escalate issues to more senior colleagues.
Scope: EMEA
Key Responsibilities
- An entry level professional to assist in the planning, coordination, and execution of corporate access events, including investor conferences, roadshows, and other investor meetings.
- Help maintain the corporate access calendar and ensure timely communication with internal teams, investors, and corporate executives.
- Coordinate logistics for investor meetings, including scheduling, venue arrangements, travel arrangements, and accommodation.
- Manage invitations and RSVPs for corporate access events, tracking attendee lists and ensuring accurate and up-to-date information.
- Assist in the preparation of presentation materials, investor profiles, and briefing documents for corporate executives.
- Collaborate with internal stakeholders, such as investor relations, Sales & Spec Sales and Research analysts to ensure seamless coordination of corporate access activities.
- Help maintain CRM database and systems for tracking investor interactions and feedback.
- Stay updated on industry best practices and market developments related to corporate access activities.
- Works under own initiative but with readily available supervision and guidance. Sometimes working on other miscellaneous tasks where more guidance may be required.
Requirements
- An entry level professional with a relevant qualification or a technical and broad understanding of Corporate Access
- Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders.
- Attention to detail and accuracy in managing data and information.
- Proficiency in MS Office suite (Word, Excel, PowerPoint) and familiarity with database management systems.
- Effective communicator, who can deliver complex and clear information or messages, both oral or written.
- Basic knowledge of financial markets and investment industry.
- Ability to work effectively in a team and collaborate with cross-functional teams.
- Flexibility and adaptability to work in a fast-paced, dynamic environment.
- Prior experience in investor relations, corporate access, or event coordination is a plus.
- A strong personal focus on accuracy and attention to detail and able to prioritise workload based on shifting business needs.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business area
CIB UK Compliance is an independent function responsible for providing specialist advice and support to UK Senior Management, business lines and functions in adhering to internal controls and external rules and managing compliance risks.
The function acts as a second line of defence covering areas including; controls, assurance, monitoring, professional ethics, training and competence, whistleblowing, money laundering, market abuse, financial security and regulatory liaison.
Compliance Independent Testing Europe (CIT-E) team is part of the Compliance Controls and Risk Management (‘CCRM’) department at Regional Compliance CIB level, with team members located in UK and France. The CIT-E team mission is to deploy and execute a coherent and consistent 2LoD compliance control programme covering CIB business lines and activities in Europe. This encompasses overseeing the 1LoD control framework through Independent Testing by performing, verification and re-performance of 1LoD controls and Thematic Reviews.
Within CIT-E, the Compliance Reviews Team (‘CRT’) main mandate is to carry out risk-based compliance reviews with a focus on UK specific Compliance risks.
Job purpose
Responsible for carrying out assigned Independent Testing, Thematic Reviews and controls across CIB business lines throughout Europe.
Ensure that high quality impactful Independent Testing reviews and deliverables are finalised within the allocated timelines.
Look for opportunities to continuously improve the Independent Testing and Compliance Reviews methodology and engage proactively and effectively with key stakeholders.
Key responsibilities
Control planning
- Contribute to the planning of independent testing and control execution, using the Risk Control Self-Assessment (‘RCSA’), incidents and other available information (e.g. regulatory watch, newsletters).
- Take ownership of allocated sections of the testing plan.
Reviews and Control execution
- Perform testing and reviews/ controls independently or with limited guidance.
- Participate in the review process on allocated reviews with very little supervision, be pro-active and creative when formulating the approach to be taken to progress each review.
- Maintain an audit trail for all work carried out during the reviews, control testing, reporting and Action Plan stages.
- Challenge the 1 LoD control framework including control applicability, design, methodology (for sampling v and rating) as well as other factors to ensure that the compliance risk articulated in the key objectives of the Generic Control library (GCL) or the Central Control Library (CCL) is appropriately mitigated.
- Deliver Independent Testing and Controls within the deadlines set to the expected standards and leave sufficient time for manager review prior to reporting deadlines.
- Contribute to the preparation of a high-quality detailed report concluding the work done during the review outlining key findings and agreed remediating actions. Liaise with all necessary key stakeholders to achieve mutual agreement of any recommendations raised during the review with allocated assignees.
- Assist in tracking any Compliance recommendations raised through to completion and in reviewing and evaluating evidence submitted for closure. Maintain an audit trail for all work carried out during the reviews, control testing, reporting and Action Plan stages.
- Contribute to the execution of controls performed by other team members based in the UK and other regions.
- Share and discuss control results with Compliance and Business stakeholders and proactively manage challenge.
- Escalate relevant issues to the team managers in a timely manner.
- When required, provide guidance to other team members at Associate or Analyst level to help them carry out their work
Reviews and Control reporting
- Contribute to the team’s reporting tasks when required.
- Record Independent testing and controls results and action plans in the reporting tools.
- Assist in the design, preparation and presentation of Management Information.
- Coordinate and consolidate reporting of control results with other controllers and teams.
Testing framework and methodology
- Cooperate effectively with colleagues in CIT-E and across the compliance department to share relevant information and improve efficiency
- Assist the 1LoD in developing and improving its control framework
- Liaise effectively with stakeholders in the Business, RISK ORC, Inspection Generale and other functions.
- Actively contribute to the planning process for the annual Independent Testing Plan, identifying relevant topics.
- Look to improve the effectiveness and efficiency of the 2 LoD control framework and methodology.
Other
- Assist in responding- to regulatory and internal audit queries.
- Train team members when required.
- Participate in specific projects when required.
Requirements
- Prior experience in a Compliance role in conducting thematic reviews, controls testing in a financial services environment.
- Detailed knowledge of specific Compliance principles and processes in thematic reviews, control testing applicability, testing programmes, controls results and reporting.
- Good understanding of global markets, global banking, securities services and or treasury products
- Good analytical skills and an ability to translate knowledge and experience into advice and recommendations.
- Ability to help design effective risk-based testing in a review.
- Good working knowledge of the UK regulatory framework and its application to banking.
- Good people management skills and an ability to work with individuals to train them.
- Excellent written and oral English skills in order to articulate technical issues and effectively communicate with individuals across the business.
- Computer literacy and a good knowledge of common software e.g. Microsoft Office. Experience of relevant specialist Compliance software.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
- We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business area
Compliance is an independent function responsible for providing specialist advice and support to Senior Management, business lines and functions in adhering to internal controls and external rules and managing compliance risks.
The function typically acts as a second line of defence covering areas including; controls, assurance, monitoring, professional ethics, training and competence, whistleblowing, money laundering, market abuse, financial security and regulatory liaison.
Within the Group Compliance, Market Integrity Domain there are five specialist teams (“Practices”), including Record Keeping, which provides comprehensive and consistent 2nd line of defence compliance control and risk management programmes across all Group entities and business lines and functions globally.
Job purpose
The role holder will own the design, development, and continuous improvement of a strategic internal platform that consolidates employee and technology communication channel data. Leveraging Microsoft SQL Server, Power Platform (Power Apps, Power Automate, Power BI), Sharepoint, DataIKU and Python, they will ensure the solution remains high performing, reliable, and aligned with compliance and surveillance requirements across the organisation.
Key Responsibilities
Record Keeping monitoring tool development and maintenance.
- Extend and maintain the internal tool using Microsoft SQL, Power Apps, Power Automate, Power BI, and Python. Design, build, and document APIs that integrate upstream and downstream systems, guaranteeing data accuracy and completeness. Optimize database schemas, indexes, and queries to improve performance and resolve technical issues. Automate data‑ingestion pipelines and enhance data‑quality controls to ensure reliable feeds.
- Refine the user interface and experience—further develop the intuitive visualisation, categorisation, and navigation features. Strengthen role‑based access management and maintain audit trails for all data‑access activities. Document functional and technical specifications, operating procedures, and troubleshooting guides.
- Lead the migration of the prototype to a robust, scalable, business‑as‑usual (BAU)‑ready application. Oversee change‑control processes, conduct performance testing, and certify production readiness. Ensure business‑continuity planning, monitoring, and incident‑response procedures are in place.
- Maintain a dynamic backlog (book of work) and prioritise tasks in line with guidance from the Head of Record‑Keeping Practice. Communicate status, risks, and dependencies to stakeholders and senior leadership.
- Design, organise, and deliver training sessions for end‑users and technical teams. Build strong partnerships with senior stakeholders across business units, fostering a collaborative, consensus‑driven culture.
Compliance Record Keeping Practice support
- Act as the point of contact for internal‑audit engagements that require subject‑matter expertise on the record‑keeping platform.
- Support broader Compliance Market Integrity and CIB data initiatives, allocating time and effort as directed by senior leadership.
- Ad‑hoc Surveillance Assistance: Provide rapid data‑processing and analysis support for market‑abuse surveillance projects and any related requests.
- Serve as the technical expert for investigations concerning record keeping—including whistle‑blowing and disciplinary investigations—delivering forensic data analysis and evidence‑ready reports.
Requirements
- Technical Expertise: Proficiency in Microsoft SQL, PowerApps, PowerAutomate, and PowerBI. Strong experience in Python and Sharepoint.
- Data Engineering: Solid understanding of data engineering concepts, ETL processes, DataIKU and data integration.
- Previous experience in a data governance or data management role, with a focus on data quality, metadata management, and data management.
- Outstanding project management skills and proven track record managing complex and demanding projects in the area of IT
- Problem-Solving: Strong analytical and problem-solving skills with attention to detail.
- Ability to partner stakeholders, drive projects without hierarchical links
- Good communication and relationship management skills with a proven ability to communicate and manage relationships at all levels and across different regions and countries.
- Fluent in English
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
The role
Working with a Senior Director / Director managing and assisting with the management of properties for one of our larger clients.
The individual is to take immediate responsibility and ownership of managing their own clients and their buildings. These may include overseas investors, UK Institutions and Property Companies.
Assist the Senior Director in business development and increasing the team’s fee income through new business and cross selling.
Support the Senior Director / Director in managing the team and the wider services, including Facilities Managers and Client Finance staff working on their instructions.
There is a supporting team of facilities managers, building managers and our Helpdesk, and the job will require liaison with the full complement of property management staff across the business including employees of BNP Paribas Real Estate Facilities Management as well as staff across other business lines such as agency, lease advisory, building consultancy and investment agency businesses.
Key Deliverables
- Taking responsibility for some clients and helping service others
- Taking line manager responsibility for members of your team
- Providing high quality Property Management to your client and Director
- Management of Lease / Tenancy Schedules
- Liaising with clients, their solicitors and tenants on daily basis
- Attending regular tenant meetings
- Dealing with individual tenant applications and managing all licenses
- Preparing reports for client meetings
- Undertaking regular service charge expenditure monitoring and reporting
- Liaising with property management accounts team on production of annual service charge budgets, approving reconciliations, rent raising reports
- Management of income arrears and recovery, invoice approvals, setting up new properties, completing change notes, updating the Helpdesk and Tramps, etc
- Due diligence for acquisitions and disposals
- Attending client meetings
- Attendance and positive contributions at team and department meetings
Person specification
- Degree level qualification
- MRICS qualified
- Proven experience within a commercial property management department or similar, operating within the office sector and with client facing responsibility
- Managing lease events, rent reviews and expiries
- Dealing with occupier applications proactively
- Good L&T knowledge
- Understanding of office market trends and workspace demands
- Property management accounting knowledge – statements of account, service charges and arrears recovery.
- Managing staff and working collaboratively within a team
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
People Partner
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, 12-month Fixed Term Contract
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
As a People Partner, you will play a key role in enabling business performance through strategic people planning, commercial insight, and expert People delivery. Acting as a trusted partner to leaders and senior managers, you will help drive business outcomes by aligning people strategy with organisational goals, regulatory requirements, and long-term capability needs.
You will bring strong commercial acumen, data-led decision-making, and a proactive, solutions-oriented approach to shaping workforce planning, organisational effectiveness, leadership capability, and employee engagement.
Key Responsibilities
- Support with the execution of people workstream deliverables for enterprise-wide transformation programmes, including business model shifts, structural realignments, and operational effectiveness initiatives
- Support the Senior People Partner and Senior OD Partner on the design and execution of strategic workforce planning activities, ensuring alignment between business strategy, future capability requirements, and financial planning
- Support with the shaping and implementation of competitive, equitable, and risk-aligned reward frameworks
- Partner with leadership and Senior OD Partner to design and deliver an enterprise talent strategy that supports long-term growth, regulatory compliance, and critical role coverage.
- Support with any employee relations cases that have be escalated from the advisory team as the case is either significantly complex or has exhausted all avenues at advisory level
- Collaborate with People Experience and Culture Manager to support the execution of the People Experience and Culture strategy
Skills & Attributes
- Experience in a People Business Partnering role in financial services or other regulated, complex environments
- Proven track record leading people-related elements of enterprise transformation and strategic change
- Strong expertise in strategic workforce planning, organisational design, and talent strategy
- In-depth knowledge of reward frameworks, regulatory pay principles (e.g. FCA/PRA), and experience leading compensation reviews
- Experience influencing senior stakeholders
- CIPD Level 7 or equivalent qualification preferred
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- Informal chat with the Hiring Manager
- Competency-based interview (60 minutes)
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
Corporate Sales Manager – Mid Market Corporate Sales
Field Based
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
You will take ownership of a New Business region, seeking and securing new business opportunities will be the core part of your role, owning the end-to-end management of your new business pipeline. You will act as a project lead from initial prospect discovery to successful launch.
Your role will include leading contract negotiations, managing tender processes, and ensuring consistent target achievement and maximising profitability. Working hand-in-hand with the wider business, you will take a leadership role in delivering outstanding service quality and value to every customer.
Building strong relationships is critical to success, with both prospects and internal Arval Journey Makers.
What we’re looking for
You’re an expert at building strong commercial relationships, with a good understanding of corporate leasing, fleet management propositions and salary sacrifice. You also consistently demonstrate high levels of ownership and accountability in your work.
You’ll also be able to demonstrate:
- Proven experience of wining complex, corporate, new business
- Ability to quickly understand customer needs and shape a bespoke solution that adds value
- Long-term and strategic thinking skills
- Strong commercial and financial acumen
The package
We offer a basic starting salary up to £60,000 plus additional on target commission of £20,000 (uncapped).We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Company car
- Access to a salary sacrifice car benefit scheme
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 2 stage interview with the hiring panel.
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
Customer Service Specialist
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
Working in our friendly and supportive team of Customer Service Specialists, you’ll be the go-to point of contact for our personal leasing customers from the moment their vehicle is delivered to the end of contract. The queries you’ll be handling are incredibly varied – from advising how to update direct debits to more complex matters such as vehicle faults or invoice issues. Once you’ve completed your training, you’ll have the authority to make decisions that will influence good customer outcomes. You’ll also use your strong listening skills and empathy to identify vulnerable customers, ensuring we always do the right thing.
Some of your key responsibilities will include:
- Handling incoming customer calls, with a strong focus on quality interactions
- Taking ownership of issues and seeing them through to completion
- Recording complaints, and where possible resolving at the first point of contact
- In addition to managing calls, you’ll also be dealing with some email queries
What we’re looking for
You’re empathetic and get real satisfaction from making a customer’s day. You enjoy variety in your work and it’s likely you see queries you’ve not dealt with before as an opportunity to learn.
You’ll also be able to demonstrate:
- A positive, upbeat, and can-do attitude
- Good verbal and written communication skills
- Strong listening skills and the ability to make customers feel understood and supported
- Curiosity and good problem-solving skills
The package
We offer a basic starting salary of £27,000 plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour interview with the hiring manager
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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Senior Procurement Manager
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
We are seeking a driven and strategic Procurement Team Manager to manage and optimise the delivery of our Procurement function. You will provide leadership to the team, oversee sourcing activities, supplier risk management, and ensure robust governance across all procurement processes. This is a great opportunity to influence business strategy, drive cost efficiencies, and embed best practice in a regulated financial services environment.
Key Responsibilities
- Lead and manage the Procurement Team, providing direction, support, and opportunities for transformation across sourcing and supplier management activities
- Oversee formal committees for outsourcing and supplier risk management, ensuring compliance with policies and regulatory requirements
- Manage the annual sourcing programme, including expense and savings reporting, and maintain oversight of major sourcing activities
- Implement and optimise end-to-end procurement policies, governance frameworks, and control mechanisms to support strategic business aims
- Engage with Central and UK Territory counterparts to ensure alignment with Group standards and best practice
- Maintain the Sensitive Suppliers list, third-party risk management processes, and adapt to regulatory changes
Skills & Attributes
- Knowledge of procurement practices in an FCA-regulated environment, including RFx processes, contract law, and performance KPIs
- MCIPS qualified, or working towards
- Strong leadership capabilities with experience driving team performance and transformation initiatives
- Commercially astute with proven negotiation, problem-solving, and cost-optimisation skills
- Excellent communication skills, able to liaise effectively with internal and external stakeholders
- Highly organised, results-focused, and able to prioritise effectively
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- Informal chat with the Hiring Manager
- Competency-based interview including a short presentation (90 minutes)
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
The role
Responsible for directing the delivery of an effective and compliant Property Management based facilities management service through in-house staff, suppliers, and consultants, across hard and soft services, within a single complex and iconic building.
Responsibilities
- Prepare, monitor, and reconcile service charge budgets
- Check and approve expenditure and reporting against service charge budgets. Check and approve all expenditure
- Provide best in class customer experience service to internal and external customer base
- Maintain regular and effective communication with clients and stakeholders
- Line management of Technical Services Manager, Operations Manager and Assistant Building Manager. Ensure all people-related policies and procedures are followed with actively managed objective setting and development plans in place
- Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business
- Prepare accurate and comprehensive management reports and attend regular management meetings with the client, Senior Facilities Manager, and colleagues in Property Management
- Monitor and manage works conducted/service provided by suppliers mitigating all risks to various stakeholders
- Develop and deliver first class occupier engagement and events programme for the property. Anticipate occupier needs
- Audit and inspect supplier delivery, document, and report to BNPPRE and stakeholders
- Measure and report supplier performance against agreed KPI/SLAs to BNPPRE and stakeholders
- Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment, and public health systems
- Work collaboratively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree, and manage lifecycle replacement programmes and planned projects. Work closely with Technical Services Manager to actively monitor plant performance and identify ways to extend MEP/fabric lifecycle. Monitor and support professional teams undertaking client funded capex works
- ESG – experience in driving delivery of initiatives always, meet client expectations and BNPPRE deliverables
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
- Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
- Ensure security and emergency procedures are robust, always adhered to, taking an active role in the event of emergency situations
- Undertake ambassadorial activities and cross selling for BNPPRE
- Take part in cross Property Management activities
Person specification
Qualifications/Key Skills
- Degree or equivalent
- Membership or Associate Membership of IWFM or RICS
- National General Certificate in Occupational Safety and Health – accredited by NEBOSH
Experience
- 5 years plus previous experience in a similar role within managing agent environment
- Strength in understanding of commercial leases and the landlord and tenant relationship
- Exceptional understanding of service charge budgets and accounting principles
- Proven record in sustainability and ESG related targets
- Experience in utilising internal support functions and cross selling of services where applicable
- 5 Years plus management of in-house and supplier staff
- Experience in people management including periodic performance reviews
- 5 years plus management of supplier relationships
- Excellent health and safety and environmental knowledge
- Experience in managing utilities reporting and optimisation and/or carbon reduction or net zero requirements
- Good mechanical and electrical services knowledge and understanding
- Excellent English language skills – both written and spoken
- IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, In Line, Tramps) at a level to undertake the role satisfactorily
- Experience of managing multi-site environments
- Experience of managing a major or trophy asset environment more than 200,000 square feet and/or service charge budgets more than £6m
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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