Customer Service Specialist- A3
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
Working in our friendly and supportive team of Customer Service Specialists, you’ll be the go-to point of contact for our personal leasing customers from the moment their vehicle is delivered to the end of contract. The queries you’ll be handling are incredibly varied – from advising how to update direct debits to more complex matters such as vehicle faults or invoice issues. Once you’ve completed your training, you’ll have the authority to make decisions that will influence good customer outcomes. You’ll also use your strong listening skills and empathy to identify vulnerable customers, ensuring we always do the right thing.
Some of your key responsibilities will include:
- Handling incoming customer calls, with a strong focus on quality interactions
- Taking ownership of issues and seeing them through to completion
- Recording complaints and where possible resolving at the first point of contact
- In addition to managing calls, you’ll also be dealing with some email queries
What we’re looking for
You’re empathetic and get real satisfaction from making a customer’s day. You enjoy variety in your work and it’s likely you see queries you’ve not dealt with before as an opportunity to learn.
You’ll also be able to demonstrate:
- A positive, upbeat and can-do attitude
- Good verbal and written communication skills
- Strong listening skills and the ability to make customers feel understood and supported
- Curiosity and good problem-solving skills
The package
We offer a basic starting salary of £25,640* up to £27,000 plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays & an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview with our Talent Acquisition team
- 1-hour interview with the hiring manager
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
Motor Operations Manager
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
As Motor Operations Manager, you will lead our Customer Service, Collections & Recoveries and End of Contract teams within Motor Finance Operations. Reporting to the Head of Motor Operations, you will contribute to operational strategy, lead department performance, manage third-party relationships, drive continuous improvement, and ensure excellent customer outcomes across the end-to-end journey, all while maintaining strong regulatory compliance and cost efficiency.
Key Responsibilities
- Lead and develop motor Customer Service & Collections teams to deliver commercial objectives, SLA’s and KPI’s
- Drive continuous improvement across business processes, policy and technology to enhance efficiency, customer experience and collections performance
- Ensure full compliance with FCA requirements, including Consumer Duty, vulnerability identification, financial difficulties and conduct risk frameworks
- Own departmental controls across resource, cost management, call quality, credit control and customer conduct risk
- Manage recruitment, resource planning and departmental budget to maintain a cost-effective operating model
- Build strong relationships with third-party suppliers, dealers and internal stakeholders, managing performance and mitigating operational risks
Skills & Attributes
- Proven experience leading an operational department within a Motor Finance or Collections environment
- Strong leadership and coaching capability, with a track record of building high-performing, engaged teams
- In-depth understanding of regulatory requirements including FCA standards and Consumer Duty
- Analytical mindset with the ability to interpret performance data, identify gaps and implement effective solutions
- Confident decision-maker with strong influencing and stakeholder management skills
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- Meet & greet on Teams with the Hiring Manager
- Competency-based interview (60 minutes) and the opportunity to view our workspace
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
Data Privacy Notice – The Curve Group
The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.
We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.
We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.
For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/
Job Title: Complaint Handler
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, Permanent
______________________________________________
A bit about us:
At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.
The Role:
As a Customer Resolution Professional, you will provide personalised, top-quality support that fits each customer’s unique situation. You’ll stay aligned with key regulations like FCA, DISP, and Consumer Duty standards—always acting with care, professionalism, and attention to detail. It’s about doing right by the customer, following policy, and making every interaction count.
Key Responsibilities:
- Deliver fair, empathetic solutions and ensure timely resolution of customer issues, meeting all regulatory requirements and providing appropriate redress when needed.
- Achieve “Competent” status through regular case reviews, knowledge assessments, and ongoing professional development as part of the Customer Resolution Training & Competence Scheme.
- Proactively identify and resolve customer issues, contributing to continuous improvement in customer journeys and complaint handling processes.
- Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.
- Manage customer accounts accurately across digital platforms and resolve queries confidently with expert knowledge and excellent communication skills.
- Stay updated on industry developments, collaborate with colleagues, and ensure health and safety standards are met in the workplace.
Skills & Attributes:
- Experience of working in a Complaint handling position.
- Conduct Risk & Consumer Duty knowledge.
- Ability to manage difficult and complex customer conversations.
- Ability to collaborate with stakeholders & manage workload within a timely manner.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
• Competitive salary and comprehensive benefits package, contributory pension, and health cash plan
• Opportunity to buy/sell holiday, giving you more control over your work-life balance
• Flexible benefits including private medical insurance and lifestyle discounts
• A culture that values collaboration, development, and wellbeing
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values—people who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement; if you have around 75% of the skills and the right attitude, we’d love to hear from you.
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
• Call with our Talent Acquisition team
• Formal F2F interview with the Hiring Manager
We aim to complete the process within 3–4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
Job Title: Credit Specialist
Location: Solihull ; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, Permanent
______________________________________________
The Role:
The role of an Credit Specialist is taking responsibility for making lending decisions on credit applications received through our partners in the Retail, Revolving, Personal Loans and Motor sectors. You will contribute to the implementation of Credit Risk, Operational Risk policies, making sure that all conduct risk guidelines are followed
Key Responsibilities:
- Play a major role in making ‘best practice’ underwriting decisions for:
Point of sale retail finance Personal Lending
Motor Vehicle Finance
Commercial Underwriting
Credit Cards
- Assist with potential fraud investigations using CIFAS and Hunter
- Ensuring that all customer contact activities & underwriting decisions are compliant with all relevant regulatory requirements and internal policies.
- Liaise with Account Managers and Clients providing a dedicated point of contact for all referral decisions
Skills & Attributes:
- Previous experience in Motor Underwriting. (Essential)
- Ability to analyse data to make a quality lending decision.
- Ability to prioritise and organise workload.
- Understanding of applicant credit bureau data.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
• Competitive salary and comprehensive benefits package, contributory pension, and health cash plan
• Opportunity to buy/sell holiday, giving you more control over your work-life balance
• Flexible benefits including private medical insurance and lifestyle discounts
• A culture that values collaboration, development, and wellbeing
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values—people who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement; if you have around 75% of the skills and the right attitude, we’d love to hear from you.
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
• Call with our Talent Acquisition team
• Formal F2F interview with the Hiring Manager
We aim to complete the process within 3–4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
An exciting opportunity for an experienced Property Manager to join our lettings team in Chelsea.
Responsibilities
- Manage an allocated portfolio of properties, providing efficient and accurate administrative and day to day management
- Keeping fully compliant with up-to-date lettings legislation and best practice procedures referring to Team Manager as necessary
- Acting as central contact for landlords, tenants and S&P team members during active tenancies
- Providing excellent customer service to landlords, tenants and internal team members within S&P
- Checking all invoices and authorising for payment within 48 hours of receipt in the office
- Managing supplier statements to ensure payment is made promptly
- Performing property visits using Inventory Base software during active Tenancies
- Sending visit reports to landlords and managing issues resulting from the visit
- Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
- Negotiating tenancy renewals and producing memorandum of agreements for signature if required
- Accepting and confirming correct notices have been served by both Landlord and Tenant
- Drawing up all legal notices on behalf of the Landlord and processing efficiently and effectively
- Preparing communications and administering for any tenant or tenancy changes in regard to a deed of assignment and/or deed of surrender to end a tenancy
- Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
- Arranging inventory checkouts and communicate to both Landlord and Tenant.
- Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
- Raising and submitting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
- Organising gas safety records and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
- Organising and following up any insurance claim on behalf of the Landlord where necessary
- Dealing with tenant and client queries regarding property matters
- Consulting and update Team Manager and Lettings Office Head where necessary
- When required, welcoming visitors and dealing with as appropriate
- Attending Lettings and team meetings
- Notifying Team Manager of any potential property issues
- Supporting and assist the team on the daily running of another portfolio in the absence of other team members
- Maintaining paperless filing system – ensuring accurate and up to date.
- Keeping databases up to date including CRM and Reapit
- Proactively maintaining own legal knowledge and comply with all Lettings legislation
- Actively assist wherever possible with training of less experienced team members, helping to ensure everyone is implementing correct processes
- Undertake a proactive mind-set with regards to all tasks to ensure all Clients, not only within your own portfolio, are receiving an outstanding service level
- Seek out to assist the team & manager(s) when you are not busy
- Undertaking audits & projects for the team, not necessarily relating directly to your portfolio
- Consider and put forward new ideas to streamline processes for the department
- Ensuring the necessary processes and procedures are in place to support compliance
- Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
Qualifications:
- Propertymark level 3 Certificate in Property Agency (desired not essential)
Experience
- Experience within a similar role
- A smart appearance and professional approach is essential
- Excellent communication skills
- Customer-focused, commitment to always maintaining excellent service standards
- Team Player
- Must possess a composed manner to be able to work under pressure and problem solving
- Organised and systematic – ability to prioritise workloads
- Ability to meet deadlines
- An understanding of confidentiality issues and the use of discretion
- Accuracy and attention to detail
- Specified processes and routines, work to a fast-paced environment
- Good working knowledge of IT systems and user knowledge of Reapit a bonus
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, company care allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt & Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
#LI-ONSITE
Corporate Sales Acquisition Manager
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
In this role, you’re going to proactively manage the new business CRM, making outbound calls to identify exciting new business opportunities. You’ll secure meetings for the Corporate Sales Managers and build strong relationships with key stakeholders.
Your key responsibilities will include:
• Manage and develop a portfolio of (Mid) Corporate Prospects, building strong relationships with all stakeholders.
• Build and manage a new business appointment pipeline for Corporate Sales Managers (CSM), including delivering against appointment targets.
• Define and deliver the long-term strategy for prospect appointment delivery and territory development.
• Identify key opportunity dates (tenders, insurance renewals, benefit windows) to drive timely engagement and pipeline growth.
• Collaborate closely with CSMs and external partners, using acquisition tools (e.g., nCino, SFDC, LinkedIn Sales Navigator) and liaising with relevant 3rd parties (e.g., BNP Paribas, Arval suppliers).
What we’re looking for
You’re a proactive communicator who enjoys building relationships. You’re comfortable with data management and have a knack for understanding customer needs to deliver tailored solutions. You’ll thrive in a dynamic environment where strategic thinking and effective planning are key.
You’ll also be able to demonstrate:
• Proactive relationship-builder and strong communicator, confident across phone, email, and business/social media channels.
• Strong CRM and data management capability, with an organised approach to maintaining and developing prospect information.
• Strategic and long-term thinker, able to plan effectively and support territory development activities.
• Commercially minded with financial awareness, able to understand customer needs and shape tailored solutions that add value.
• Highly organised and confident with tools, including Microsoft Office (Excel/PowerPoint), and able to prioritise effectively under pressure.
The package
We offer a basic starting salary of up to £40,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Company Car
- Private medical cover, including a digital GP service
- Company pension with enhanced employer contribution of up to 10%
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone screening call with our TA Team
- On-site Interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business Area
BNP Paribas Global Markets provides cross-asset investment, hedging, financing, research and market intelligence to corporate and institutional clients, as well as private and retail banking networks. Global Markets’ sustainable, long term business model seamlessly connects clients to capital markets throughout 38 markets in EMEA, Asia Pacific and the Americas, with innovative solutions and digital platforms. Through Global Markets, clients can access a full universe of opportunities in equity derivatives, foreign exchange and local markets, commodity derivatives, rates, prime brokerage services, primary and credit markets and prime solutions and financing.
The Global Markets Quantitative Research and Prime Services teams are responsible for the development of pricing and risk management models for Trading and Sales. They have daily exposure to structurers, traders, sales as well as our technology and risk management teams.
Key Responsibilities
- Creating and implementing the mathematical models and strategies used for pricing and market making;
- Support directly Trading, Sales and Structuring on a day-to-day basis by helping analyse specific trades/risks and applying the optimal pricing model;
- Pricing, risk management and relative value for flow, exotic and primary desks;
- Assessing the suitability of the models used by reviewing their assumptions, derivation, implementation and limitations;
- Responsible for best practices for PnL Explain and Predict globally;
- Involvement in key transversal regulatory topics such as FRTB or MIFID II;
- Interaction with risk teams for market risk capital models such as VaR, Stressed VaR, IRC, CRM or IMM.
Requirements
- A minimum of a Masters or PhD in a quantitative subject such as Computer Science, Mathematics, Physics, Quantitative Finance or Engineering;
- Excellent programming skills (C++, Python, Java, R or other equivalent);
- Data manipulation and database experience;
- Interest in financial markets, economics and quantitative finance;
- Experience of electronic markets, models and arbitrage strategies is not a prerequisite but a strong plus.
Conduct
- Be a role model, supporting and fostering a culture of good conduct.
- Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
- Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
- You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
- Successful candidates for this long term internship will be considered for London ONLY.
- Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 6 months
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and inclusion within the Group. These include our:
- Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business Area
BNP Paribas Global Markets provides cross-asset investment, hedging, financing, research and market intelligence to corporate and institutional clients, as well as private and retail banking networks. Global Markets’ sustainable, long term business model seamlessly connects clients to capital markets throughout 38 markets in EMEA, Asia Pacific and the Americas, with innovative solutions and digital platforms. Through Global Markets, clients can access a full universe of opportunities in equity derivatives, foreign exchange and local markets, commodity derivatives, rates, primary and credit markets and prime solutions and financing.
Quantitative Research teams are responsible for the development of pricing and risk management models. They have daily exposure to structurers, traders, sales as well as our technology and risk management teams.
Job Purpose
The role is to assist the team with the day-to-day business activities under supervision.
Key Responsibilities
GMQR Resources & Financing Optimization delivers expert solutions for funding, inventory management and scarce resource optimisation across Prime Equity, Fixed Income Financing and Derivatives Execution & Clearing. As an end-of-year intern, you will focus on funding optimisation and inventory management. Your key duties will include:
- Develop and enhance the Inventory Management platform – design, code and maintain modules for collateral optimisation and prime asset rehypothecation
- Provide analytical tools for the Financing Trading and Inventory Management desks – build robust, user friendly applications that support decision making, scenario analysis and performance reporting.
- Collaborate across functions – work closely with Trading, Sales, IT, Market Risk and Research teams worldwide to translate business needs into quantitative solutions and ensure seamless integration of models and data flows.
- Engage in front office activities – attend trading meetings, contribute to strategy discussions and proactively anticipate partners’ requirement
These responsibilities will allow you to develop advanced technical expertise, gain deep insights into financing and funding markets, and forge enduring partnerships across the Global Markets ecosystem.
Requirements
Technical & Behavioural Competencies
- A minimum of a Master’s or PhD in a quantitative subject such as Computer Science, Mathematics, Physics, Quantitative Finance or Engineering;
- Excellent programming skills, with hands-on experience with an object-oriented programming language (ideally C++ or C#)
- Good algorithmics capacity.
- Effective communication skills, ability and willingness to engage the business
- Delivery focused and willingness to collaborate with other teams.
- Familiarity with Financing business (Stock Loan & Funding) is a plus
Skills Referential
- Behavioural Skills:
- Ability to collaborate / Teamwork
- Critical thinking
- Communication skills – oral & written
- Attention to detail / rigor
- Transversal Skills:
- Analytical Ability
Conduct
- Be a role model, supporting and fostering a culture of good conduct.
- Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
- Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
- You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
- Successful candidates for this long term internship will be considered for London ONLY.
- Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 6 months
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
- Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business Area
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.
BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.
Compliance is an independent Function responsible for providing specialist support to Senior Management in managing Compliance risks, typically acting as a Second Level of Defence for Compliance-owned risks, including Market Integrity, Protection of Interest of Clients, Financial Security and Professional Ethics.
Financial Markets Compliance is a global team and part of Compliance CIB, providing clear advice and challenge to Global Markets and ALM Treasury in relation to their business activities, while reinforcing a strong Compliance Permanent Control and Risk culture, ensuring implementation and management of relevant regulations and global policies.
Job Purpose
This 11-month role will sit within the Chief Operating Office (COO) and the Transversal Projects Team to enable the candidate to gain maximum exposure to the workings of the Financial Markets Compliance Team and the Businesses we cover. The COO Office provides support to the Global Head of Financial Markets Compliance to ensure a smooth and efficient running of the team. The Transversal Projects Team cover a wide range of strategic topics working with multiple stakeholders across the bank. Team members are based in London and Paris sitting on the trading floors directly supporting the Business. You’ll be given the opportunity to work on live projects with real responsibility allowing you to gain exposure to a dynamic, fast-growing Business (Global Markets and ALMT (Asset & Liability Management & Treasury)) and to different aspects of the Compliance Advisory role.
The role is transversal in nature, from both a business and geographical perspective, so has a view on all the different activities of the team allowing the right candidate to gain exposure to a wide variety of topics. The candidate will be required to work closely with the relevant Advisory teams (in London, Paris and globally), other Compliance teams and a wide range of stakeholders across the organisation.
Key Responsibilities
Working closely with the Compliance Advisory Teams to ensure the Global Head of Financial Markets Compliance is well briefed on key risks and issues across the Financial Markets Compliance Team. Assist with the development and implementation of strategic objectives for the team and ensure that these are aligned with the Business strategy and that of Compliance Management.
Team processes:
- Prepare, maintain, and collate information for periodic team reporting packs and for any other ad-hoc reporting for the team collectively.
- Collect, review and challenge content provided by the team for management reporting.
- Drive agendas and content for team meetings.
- Support the coordination of Risk Assessments.
- Participate in ad-hoc projects as required.
Communication and Coordination:
- Coordinate with other Compliance Teams to facilitate a smooth flow of information.
- Align initiatives for maximum efficiency between the Financial Markets Team and other Compliance stakeholders covering topics such as: policies & procedures; training; Compliance reviews; controls; and regulatory change.
- Establish and maintain communication tools and data repositories such as SharePoint, shared drives, mailboxes, and email distribution lists.
Efficiency:
- Identify opportunities and construct solutions for improving efficiency in the way the team works.
Stakeholder management:
- Build and maintain internal stakeholder relationships as appropriate.
- Develop network globally.
- Encourage teamwork.
Requirements
The role requires high levels of the following competencies/skills:
- Sound judgement and ability to deal with high pressure situations.
- Strong collaborative approach and teamwork.
- Proactively identify needs and help to identify and design solutions.
- Strong Communication skills and ability to manage conflict.
- Strong organisational skills and ability to prioritise appropriately.
- MS Office (PowerPoint, Word and Excel) and SharePoint proficiency.
Conduct
- Be a role model, supporting and fostering a culture of good conduct.
- Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
- Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
- You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
- Successful candidates for this long term internship will be considered for London ONLY.
- Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 11 months
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
- Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work.
• Committed to sustainability and having a positive impact.
• Being dedicated to the development of our people.
Business Area
Global Market Performance Management purpose is to Monitor and Foster Performance (MFP), dedicated to the Strategic Business steering review and advisory role by producing performance management reporting and indicators to support their Business Lines in analysing and steering their performance.
The team is in charge of building the forward looking financial reports (forecast, budget, three-year plan, etc.) in close interaction with the Business Line heads.
The team is based across various location: London, Paris, Lisbon and ISPL.
Job Purpose
The Intern will provide support for one or several specific teams within Global Markets, across Costs and Headcount indicators, for all regions. The role will help you gain a better understanding of the Performance Management for Global Markets and its drivers.
You will interact with many different teams from Front Office and Finance, and see first-hand how these teams support Global Markets.
You will also gain a better understanding of the continuous monitoring of the Front Office teams’ Financials.
You will notably be able to:
- develop your network, working daily with many teams in various location, whether in Front Office or in Finance.
- develop your knowledge in financial analysis as well as project management.
- develop your client management skills, interacting with internal clients from GM PM.
Key Responsibilities
The intern will be responsible for:
Point of contact for all Finance related matters pertaining to his/her teams within Global Markets Transversal teams.
• Analyse key financials including headcount, expenses and allocation keys. Analysis and comments includes variance analysis vs. budgets / internal targets, highlighting trends, and following up on questions and/or concerns.
• Investigate expense issues discovered during analysis or communicated by business management, further propose and implement solutions.
• Prepare ad hoc analytical reports and other presentations to aid Finance and Business senior management in decision making.
Requirements
The ideal candidate should be studying or have a degree in Accounting and Finance, Performance Management (Controle de Gestion), Finance Project Management, or Financial Analysis Undergraduate or Master’s Degree.
• You will have good communication skills (written and verbal).
• You should have an attention to detail and be rigorous.
• You will be client focused.
• Excellent language skills in English are required.
• A good knowledge of the Microsoft Office suite is crucial to this position.
• Knowledge of BI Tools e.g. Tableau/ Power BI will have added advantage.
• Candidates must possess the right to work in the UK.
Conduct
• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
• You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
• Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite