To be responsible for the set-up/on-boarding and subsequent ongoing accounting of Private Capital funds at BNP Paribas S.A, Jersey Branch, ensuring that they are fully compliant with relevant legal and regulatory
requirements, fund documentation and applicable accounting standards. To be a Private Capital specialist for the Fund Services business and be responsible for the fund valuation, investor reporting and accounting services provided to the client.
Requirements:

Excellent working knowledge of fund accounting practices and standards, particularly IFRS, UK GAAP and US GAAP.
Excellent working knowledge of fund structures and fund cash flows.
Excellent working  understanding of various types of PE transactions.
Experience within the finance industry and specifically experience in Private Capital fund accounting preparation.
Experience in people management.
To be responsible for the set-up/on-boarding and subsequent ongoing accounting of Private Capital funds at BNP Paribas S.A, Jersey Branch, ensuring that they are fully compliant with relevant legal and regulatory
requirements, fund documentation and applicable accounting standards. To be a Private Capital specialist for the Fund Services business and be responsible for the fund valuation, investor reporting and accounting services provided to the client.
Requirements:

Excellent working knowledge of fund accounting practices and standards, particularly IFRS, UK GAAP and US GAAP.
Excellent working knowledge of fund structures and fund cash flows.
Excellent working  understanding of various types of PE transactions.
Experience within the finance industry and specifically experience in Private Capital fund accounting preparation.
Experience in people management.
To work as part of the Fund Accounting team at BNP Paribas S.A., Jersey Branch, providing fund valuation and accounting services to private capital funds and underlying private capital fund vehicles ensuring that they are fully compliant with fund documentation, legal, regulatory requirements and accounting standards to which they are subject. Ensuring that the provision of fund accounting services are aligned with the client SLA’s, all internal and external deadlines are understood and met and all operational policies, procedures and checklists are followed.
Requirements:

Part-qualified ACCA or equivalent.
2+ years fund accounting experience or Big 4 audit background.
Experience servicing PE clients.
To work as part of the Fund Administration team at BNP Paribas S.A., Jersey Branch, providing Private Capital fund administration, corporate services and investor services to private equity funds and underlying private equity fund vehicles ensuring that they are fully compliant with fund documentation, legal and regulatory requirements to which they are subject. 
Ensuring that the provision of fund administration services are aligned with the client SLAs, all internal and external deadlines are understood and met and all operational policies, procedures and checklists are followed.
The role of Fund Administration Manager at BNP Paribas S.A., Jersey Branch, will be responsible for the set-up / on-boarding and subsequent ongoing administration of Private Capital funds, ensuring that they are fully compliant with the relevant fund documentation, legal and regulatory requirements. 
BNP Paribas are actively seeking a Private Capital specialist for the Fund Services business to be responsible for the fund administration services provided to the client.
Essential Requirements:
Experience within the finance industry, specifically in Private Capital fund administration.
Experience in people management Full/Part qualified or currently studying towards CGI/ACCA/ACA or a similar qualification.
The role of Fund Administration Manager at BNP Paribas S.A., Guernsey Branch, will be responsible for the set-up / on-boarding and subsequent ongoing administration of Private Capital funds, ensuring that they are fully compliant with the relevant fund documentation, legal and regulatory requirements. 
BNP Paribas are actively seeking a Private Capital specialist for the Fund Services business to be responsible for the fund administration services provided to the client.
Essential Requirements:
Experience within the finance industry, specifically in Private Capital fund administration.
Experience in people management Full/Part qualified or currently studying towards CGI/ACCA/ACA or a similar qualification.
To fulfil the role of Company Secretary Manager to a portfolio of fund entities for BNP Paribas S.A., Jersey Branch.
Requirements:
  • Good knowledge of the offshore fund industry particularly concerning the regulatory requirements and the role of the company secretary.
  • Understanding of the laws and regulations applicable to the management and administration of a fund operation.
  • Experience relating to London Stock Exchange listed entities would be beneficial.
  • People management experience.

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.

BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organisations.

Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies.

The UK Institutional DM Rates Sales team provides coverage of public-side institutional clients, including Hedge Funds, Real Money, Asset Managers, Banks and Insurers.  The team promotes BNP Paribas’ services within the Developed Markets rates space, with a view to servicing and maintaining a consistent dialogue with clients, driving and developing the franchise and business.

Job Purpose & Scope

Purpose:

The [Institutional RM DM Rates Sales], Associate level role, will be accountable for the delivery of routine, though often complex, activities in relation to transactions within their respective business area. The role holder will work under supervision but will be expected to be increasingly less reactive in the delivery of their duties and capable of working with more confidence and a degree of independence. The role holder will handle more basic transactions independently, seeking assistance as required, and will focus on continuing to develop their personal expertise and credibility.

Scope: GLOBAL

This role may be carried out within a range of experience depending on the development of knowledge and skills in the role and the role-holder’s ability to work with increased autonomy.

Key Responsibilities

  • Intermediate/ developing professional accountable for the delivery of often complex but routine activities within the Sales team. The role holder will work under the supervision of more senior Sales professionals on matters related to the product specialism of the team:
  • Supporting the maintenance of existing business, providing assistance with new products, clients, and developments by completing the necessary administrative tasks
  • Producing reports and presentations to assist the Sales team
  • Developing a good understanding of the relevant products, tools and the market through a combination of formal training and practical experience.
  • Supporting the team with existing and new business via backing up, operational tasks, and daily tasks such as commentary and market colour
  • Delivers high quality content to the clients to become a trusted partner of key coverage clients.
  •  Accountable for delivering personal targets and objectives to support the performance of the team under the general guidance of more senior Sales professionals.
  • Covers small sized accounts that require execution as well as providing content.  Co-covers and/or backs up on clients, working in conjunction with more experienced sales professionals
  • Partners with other business units and teams to design ideas, challenge positions and develop new client opportunities.
  • Works under own initiative, beginning to support other more junior staff in the team with tasks.
  • Adheres to and fully recognizes regulatory requirements and BNPP policy (including BNP Paribas Code of Conduct)

The Requirements

  •         Professional qualification required with some experience in a Sales role and where relevant, qualification through extensive experience in a relevant technical area is acceptable.
  •         Good working knowledge of a wide range of BNPP policies, procedures, regulations and legislation.
  •         Evidences a good appreciation of economics and market dynamics, with enough understanding to present views on market conditions and trends.
  •         Excellent business relationship management and development skills.
  •         Works harmoniously in different environments, on various tasks and jobs and with different responsibilities and individuals.
  •         Computer literacy and a good knowledge of standard computer software.
  •         Strong interpersonal and communication skills.

Equal Opportunities

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

As an employee with BNP Paribas London Branch, we want to make sure that you are rewarded for your commitment. As such, you will be entitled to our award winning benefits package which includes a generous holiday allowance of at least 34 days (including bank holidays), a non-contributory pension of 12%, private healthcare, GP service and dental cover all as standard, along with a number of personal insurances such as income protection, life assurance and personal accident insurance. We believe in ensuring all our employees have a positive work life balance so in addition you will also have access to a variety of flexible lifestyle benefits such as cycle to work and green car leasing schemes, season ticket loans and reduced cinema and gym membership to name a few.

#LI-Onsite

Job Title: Customer Support Specialist Colleague

Location: Solihull – Hybrid working

Hours: Permanent 

A bit about us: 

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.  

The Role: 

As the Customer Support Specialist Colleague – you will Communicate & Support our customers who are showing signs of fragility, vulnerability or are suffering from mental health issues, which impact their ability to manage their personal finances, as a result of their personal circumstances.

Key Responsibilities:  

·       Successfully complete Vulnerability Training Course & utilise these skills in your communications with our customers.

·       Listen to customers to understand their current situation and utilise this information to ask open & relevant questions to understand how the customer’s situation impacts them & their ability to manage their account.

·       Liaise with 3rd parties, such as a medical professionals or charities who are caring or assisting the customer to establish the appropriate action required.

·       To actively identify underlying reasons for non-payment and signpost appropriately.

·       Communicate confidently, assertively and display empathy with the customer’s situation(s). 

·       Complete non telephony work following agreed process flows where appropriate to remain within agreed Service Level Agreements.

·       Manage, organise, and update relevant data using various computer systems accurately and succinctly.

·       Ability to meet and exceed performance standards, contribute fully to team performance.

·       Show flexibility in your duties when required.

·       This role will not attract a monthly bonus, but the package will reflect the skills required in this role once competency has been achieved in line with the Training & Competency Framework.

Skills & Attributes:  

·    Customer Support experience – Vulnerable customers / Collections

·    Excellent communication skills. 

·    Strong interpersonal skills.  

·    Punctual & excellent literate skills.

·    Stakeholder management & communication.

·    Financial Services Experience (Desirable)

·    Experience of digital transformation (Desirable)

·    Great people / Customer skills.

·    Great written skills / Email management.

Could this be you?  

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.  

Equal Opportunities Disclaimer 

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.