General Manager

The role

As General Manager, you will oversee an in-house team and key service partners, working collaboratively within a pan-European platform model that emphasises shared excellence across a broad client-wide portfolio. You’ll also work closely with subject matter experts across sustainability, engineering, customer experience and social value to drive performance and innovation.

This is a key leadership role focused on delivering an exceptional occupier experience, while embedding sustainability and social impact at the core of everything you do.

Key highlights of the role and asset:

•    Home to a diverse mix of high-profile occupiers across 21 floors.

•    5-star end-of-trip facilities, vibrant events space, café, lounge and dedicated building app.

•    Responsible for service charge budgeting, PPM and lifecycle planning, and technical service delivery.

•    Support to deliver a bespoke Community Engagement Strategy, including wellbeing initiatives and a curated occupier events programme.

•    Champion our Sustainability Strategy, with a strong focus on Net Zero targets and occupier collaboration via Green Building Committees.

•    Help drive wider social impact through community partnerships and charity engagement.

Responsibilities

•    Prepare, monitor and reconcile service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

•    Undertake ambassadorial activities for BNPPRE

•    Take part in cross Property Management activities

Person specification

Qualifications/Key Skills

•    Degree or equivalent

•    Membership or Associate Membership of IWFM or RICS

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Experience

•    Previous experience in a similar role 

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles 

•    Management of in-house and supplier staff 

•    Management of supplier relationships 

•    Good health and safety and environmental knowledge 

•    Good mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

•    Experience of managing multi-site environments 

•    Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m