B2C Sales Executive
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
You’ll be joining a small and highly successful team who help customers buy our used vehicles directly through AutoTrader and AutoSelect. From the first enquiry through to vehicle delivery, you’ll play an important role in helping customers find the right vehicle and enjoy a smooth buying experience.
Some of your key responsibilities will include:
- Supporting customers throughout their buying journey, responding to enquiries via phone, email, web chat and SMS and helping them make informed decisions about their purchase
- Continuously developing your knowledge of our vehicles and services, explaining options clearly and identifying opportunities to introduce products such as finance, warranties and part exchange
- Managing customer information and sales activity using systems including Salesforce and Adobe, ensuring records are accurate and up to date
- Working closely with colleagues across the sales process to deliver a positive customer experience and help the team achieve its goals
The working hours for this role are 36.25 hours from Monday to Friday.
What we’re looking for
You’re someone who genuinely enjoys delighting your customers, building good working relationships and working towards shared goals. You don’t need to know everything about vehicles from day one, but you’re naturally curious, keen to learn and motivated to deliver a great customer experience.
You’ll also be able to demonstrate:
- Experience in a sales, customer service or other customer-facing role
- Strong communication skills and the ability to build positive relationships with a wide range of people
- A collaborative approach and a willingness to support colleagues to achieve the best outcomes for customers and the business
- An interest in learning about our vehicles, products and services and using that knowledge to help customers make the right choice
The package
We offer a basic starting salary of up to £27,369, plus on-target commission earnings of £6,000. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Screening call with a member of our Talent Acquisition team
- In-person competency-based interview with the hiring panel
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.
The Finance Department is responsible for Management reporting, Annual budgeting and analysis of Bank Financials by Business lines and Functions.
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business area
Group Accounting Policy (GAP) is part of Group Financial Policies within Standards & Controls. Key objectives of the GAP team include:
- Definition and dissemination of the IFRS accounting policies applicable to the consolidated group and the French accounting standards applicable to French entities
- Respond to questions relating to the interpretation of accounting standards and perform the accounting analysis for certain structured transactions
- Provide oversight and review of the technical accounting positions taken by the various other local accounting policy teams within the group to ensure the accounting policies are consistently applied
- Support the implementation of new accounting policies within the group
- Monitor developments in IFRS and French GAAP and lead the group’s advocacy on matters related to developments in these accounting standards. This is done through participation at various working group’s (FBF, EFRAG FI, EBA, AFME, ISDA etc.) and through responding to IASB consultations where appropriate
- Develop and lead training programmes related to the IFRS standard applicable to the consolidated group.
Job purpose
A senior member of the team, participating in meeting the GAP team’s key objectives as described above.
Key responsibilities
- Preparing accounting analyses for complex or structured transactions
- Providing oversight and review of the accounting analyses prepared by local accounting policy teams where sensitive accounting judgements are identified
- Monitoring developments in your area of specialisation in order to ensure the accounting policy manuals are properly updated and the new developments are disseminated to other stakeholders during quarterly IFRS updates
- Preparing material and presenting new accounting policies or interpretation to the Accounting Policy Committee for formal validation under the groups accounting policy governance
- Agreeing accounting positions with the central auditors technical accounting teams where appropriate
- Preparing material and presenting targeted relevant training on IFRS
The role interacts with numerous stakeholders with whom it is necessary to build and maintain a network of strong relationships. Notably these include
- Local Accounting Policy teams
- Business
- Group Reporting
- ALM Treasury
- RISK
- Auditors
Requirements
Essential
- Qualified accountant (ACA or equivalent) with a large amount of post qualification experience
- Experience either working in the technical accounting team within the Big 4 covering financial services clients or working in the technical accounting team within a large bank
- Experience making accounting judgements in the application of IFRS to complex capital markets transactions
- Excellent verbal and written communication skills including presentation skills
- Strong team player
- Well organized, deadline focused, with the ability to manage multiple deadlines
- Build effective relationships with peers and superiors (both within Finance & Strategy and with the Business and other functions)
Preferred
- French language skills are not required for the role but they would be beneficial
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
The Role
We are looking for a Sustainability Operations Executive to join our ESG team, supporting the day-to-day delivery of our sustainability programme across the portfolio. This is a hands-on role covering utility and performance data, compliance tracking, tenant engagement, and reporting. It’s a great opportunity for someone early in their sustainability career to build broad experience across real estate ESG, with the scope to take on more responsibility, including ownership of committee meetings, as they develop in the role.
Key Responsibilities
- Chase and validate monthly utility data (gas, electricity, water) from FM/site teams and utility providers
- Maintain the EPC tracker and flag upcoming expiries to relevant stakeholders
- Track accreditation and certification renewals (e.g. BREEAM In-Use, ISO 14001, ModeScore)
- Respond to routine tenant and client ESG data requests and questionnaires
- Support GRESB and other benchmarking submissions (e.g. SSBB forms)
- Research emerging regulations and market trends, feeding relevant updates into the team
- Draft and update ESG brochure and marketing content
- Attend site walkarounds and support tenant engagement on sustainability initiatives
- Maintain the ESG document library (M Drive), keeping records accurate and audit-ready
- Take minutes and track actions from ESG committee meetings, with a view to running these meetings independently over time
- Provide ad hoc support to the wider team’s weekly prep and reporting cycles
Essential Skills & Experience
- Strong Excel skills — comfortable validating and tracking data across multiple sites
- Working knowledge of utility data and basic energy/carbon reporting concepts
- Familiarity with EPC ratings and the compliance/expiry cycle
- Understanding of ESG frameworks and accreditations (e.g. BREEAM, ISO 14001), or a strong willingness to learn
- Excellent organisational skills, able to manage multiple deadlines across different stakeholders
- Confident, professional written communication for client- and tenant-facing correspondence
- Experience with document management systems (e.g. SharePoint/shared drives) and maintaining structured records
- Strong attention to detail, particularly when validating data
- Minute-taking and action-tracking experience
- A proactive, can-do approach and comfort working with ambiguity in an evolving role
Desirable
- Exposure to GRESB or similar ESG benchmarking submissions
- Research skills, with the ability to summarise regulatory or market updates concisely for the team
- Basic copywriting ability for marketing-facing material (brochures, case studies)
- Specific interest in real estate/property sustainability, rather than corporate ESG generally
- Working knowledge of relevant regulation (e.g. MEES, SECR, upcoming EPC reforms)
- A relevant degree (sustainability, environmental science, real estate, geography) or equivalent experience
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice.
The Role
The Senior Team Administrator plays a key role in supporting the day-to-day operations of a busy real estate office. This position involves overseeing administrative processes, supporting the team and management, and ensuring compliance with regulatory requirements, including KYC and anti-money laundering (AML) procedures.
Responsibilities
- Initiate and progress the onboarding process for all new clients, including setting up jobs in Dynamics and liaising with the Central Client Onboarding Team (CCOT)
- Conduct Know Your Customer (KYC) checks for buyers, sellers, landlords and tenants
- Verify client identity and proof of address in line with regulatory standards
- Perform Anti-Money Laundering (AML) checks and risk assessments
- Ensure all compliance documentation is accurately recorded and securely stored
- Liaise with compliance officers and external bodies where required
- Monitor and update procedures in line with evolving regulations
- Report suspicious activity in accordance with company policy
- Attend weekly team meetings and maintain and update the Work in Progress (WIP) in Dynamics
- Manage contact information and mailing lists in Dynamics, and maintain accurate team files and job records
- Provide diary management and arrange internal and external meetings
- Book trains, flights and hotel accommodation through CWT
- Coordinate client and team events, including organising catering and booking meeting rooms for quarterly client breakfasts
- Download Land Registry information and generate maps using Edozo
- Manage third-party document sharing through Lockself
- Raise invoices and maintain accurate invoice records
- Prepare and submit expense claims through Concur
- Prepare, format, edit and stitch valuation reports, pitch documents and general correspondence, including ring binding reports where required
- Prepare HTML email campaigns and support the maintenance of contact mailing activity
- Maintain filing systems and undertake photocopying, scanning and other general administrative tasks
Person specification
Qualifications and Experience
- Educated to GCSE level or equivalent as a minimum
- Proven experience in a senior administrative role, ideally within real estate or property
- Strong understanding of KYC, AML, and compliance requirements
- Excellent organisational and multitasking abilities
- High attention to detail and accuracy
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and CRM/property management systems
Ability to work under pressure in a fast-paced environment
Strategic Marketing Manager, Alternatives
Business Unit & Team: Alts – Client Group
Reporting to: Global Head of Strategic Marketing
Location: 22 Bishopsgate, London
BNP Paribas Asset Management (BNPP AM) is the asset manager of BNP Paribas, a leading banking group in Europe with international reach. Among the top three asset managers in Europe, the firm manages over €1.6 trillion in assets for institutional, corporate, retail, and wealth clients worldwide. BNPP AM has a global network of local experts in 35 countries, combining global reach with local expertise.
BNPP AM’s expertise spans liquid and alternative investments, with a leadership position in long-term savings management for insurers and pension funds (€850 billion in assets under management).
BNPP AM’s alternatives platform, backed by over 30 years of experience, is the largest in Europe and a global leader, managing approximately €300 billion across real estate, infrastructure, alternative credit and private equity.
BNPP AM offers a broad range of liquid investment solutions, including fixed income, high-conviction active strategies, and a fast-growing ETF offering, totalling over €1 trillion in assets.
Sustainable and thematic investment capabilities are embedded across the business, supporting clients’ long-term objectives.
BNPP AM aims to set a new standard in asset management by harnessing scale, deep expertise, and long-term capital access to deliver sustainable and resilient outcomes for clients and the economy.
All figures are sourced from publicly available data as of September 2025.
Job Purpose:
Deliver compelling, differentiating content aligned with business priorities and corporate narratives help maintain BNP Paribas AM Alts’ position as a market leader.
Responsibilities:
Leadership and Strategic Planning:
- Take the initiative to deliver strategic marketing activities which support capital-raising initiatives and align with sales priorities.
- Develop market-leading product marketing content, particularly for new products which need a strong narrative and clear explanation.
- Create strong, differentiating and data-driven key messages to differentiate BNP Paribas AM Alts products and identify their strengths.
- Support the update, improvement and regular delivery of corporate materials – particularly corporate decks which form the backbone of product presentations.
- Proactively identify and act on opportunities for narratives that will favourably position BNP Paribas AM Alts’ individual and collective capabilities.
- Conduct regular peer analysis to ensure BNP Paribas AM Alts’ narratives and presentations will achieve cut-through.
- Collaborate with peers across the business to align marketing initiatives with overall business goals and collaborate with the wider Marketing team.
- Continuously monitor and enhance corporate materials across the website, presentations and collectively used data to ensure high standards of consistency.
- Undertake broader strategic initiatives by collaborating with peers in the wider business as required.
- Respond to and manage internal strategic marketing requests, providing informed advice and support.
- Ensure compliance with regulatory requirements and brand guidelines across all marketing initiatives.
- Monitor and report on the effectiveness of initiatives through data and by collecting anecdotal feedback.
Qualifications, knowledge and experience:
Qualifications & Experience:
- Degree or equivalent
- Significant experience in the asset management industry, preferably Alternatives (5+ years).
- Strong experience in marketing content creation (corporate & product) in the asset management industry, preferably in Alternatives.
Knowledge and Skills:
- Good understanding of the Alternatives asset management industry.
- Strong skills in creating or driving the creation of compelling and well-articulated content.
- Ability to combine a very hands-on approach and strategic vision.
- Comfort with understanding and challenging complex datasets.
- Conversant in French and English preferred.
Competencies:
- Strong team player.
- Ability to develop and nurture strong working relationship with multiple stakeholders, including senior managers.
- Ability to coordinate various stakeholders and contributors to deliver objectives.
- Capacity to influence and negotiate.
- Strong oral and writing, proofreading and editing skills in English.
- Understanding of financial services (asset management and capital markets).
- Open to constructive feedback.
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Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
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Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
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Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
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Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.
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Maintain records of debtor payment performance and issue payment reminders to poor payers
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Chase arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
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Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
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Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
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Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
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Track repayments against agreed payment plans and notify surveyors and client accountants of any default
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Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
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Record details of conversations and actions agreed with tenants to clear outstanding arrears
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Provide information to support preparation of monthly credit control reports and aged debtor analyses
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Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required
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Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
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Reconcile tenant statements / aged debtor reports
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Provide tenants with copies of any missing documentation
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Assist in the allocation of cash receipts at peak periods
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Contribute to the identification of unallocated cash
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Adhere to all agreed procedures and controls
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Participate in the company’s performance management programme, adhering to and promoting internal performance standards.
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Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
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Must be highly numerate and accurate with strong attention to detail
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Tenacious, presentable, assertive and self-motivated
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Excellent verbal and written communication skills with professional telephone manner
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Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
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Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
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Able to work to tight deadlines and manage time effectively
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Good skills in Microsoft Office products (Excel, Word, and Outlook)
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Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
The role
An administrator for our Canterbury office, the candidate will be an excellent team player with solid customer service, organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner.
The candidate will have previous experience of working in a fast-paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This is a part-time role which involves supporting the sales team and includes day-to-day contact with our clients and potential buyers, matching buyers to properties and booking and undertaking some viewings.
*Please note, this is a part-time role working 21 hours per week, across Monday, Tuesday and Wednesday.
Responsibilities
• Registration of new buyers
• Coordinating social media marketing and advertising locally and with nearby offices.
• Keeping window cards/brochure displays/office systems up-to-date
• Liaising with potential buyers and arranging viewings/managing diaries
• Maintaining client files and the Residential client database
• Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
• Implement strategies for continuous improvement of business processes and increased efficiency
• Any other ad-hoc administrative duties as required by the team.
Person specification
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Demonstratable experience of supporting a team of professional fee earners.
• Excellent IT skills (Word, MS Outlook).
• A strong communicator, both verbally and in writing with experience of customer service.
• Ability to establish and maintain effective working relationships with colleagues at all levels
• Punctual and flexible in relation to working hours and duties
• Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.
• Maintains a positive attitude towards routine tasks.
• Accurate and exceptional attention to detail.
• Understands and appreciates the importance of using discretion when dealing with sensitive information.
• An interest in working real estate/estate agency environment.
We are proud to offer award-winning benefits to support and reward our employees:
• Heath & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
The role
The Client Onboarding Quality Control Officer (“QC Officer”) performs the “checker” role for onboarding of new accounts, performing periodic reviews in accordance with Anti-Money Laundering (AML) regulations or as set by internal policies and procedures for the Strutt and Parker Business Lines. The QC Officer will ensure due diligence performed by an analyst meets all requirements and has properly assessed and mitigated all risks present in accordance with internal and regulatory standards. The QC Officer will oversee Quality Control of the KYC files (CAC forms/Escalations), support the Manager with due diligence queries, priority of requests and MI where required. The QC Officer will be expected to provide [AB1.1]feedback to analysts and specialists to assist with identifying gaps in knowledge for training.
The types of Due Diligence performed within the department consists of Know your Client (KYC), Know your Intermediary (KYI) and Know your Partner (KYP).
Key deliverables
• Complete due diligence on new and existing accounts to ensure compliance with requirements of BNP Paribas groups AML / KYC policies.
• Proactively resolve ad-hoc queries related to all aspects of AML analysis.
• Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
• Provide guidance to the front office and Client Onboarding Analysts with regards group and local policies.
• Perform periodic reviews of accounts as required by the group policies.
• Actively participate in developing, testing and implementing new or enhanced KYC processes and other process improvement initiatives as required.
• Proactively resolve queries received from front office and the Compliance Team, highlighting and escalating issues in a timely manner.
• Establish and maintain effective relationships with front office staff and the Compliance Team.
• Record accurate information on QC results and feedback results to team leaders and analysts/specialists.
• Providing structured feedback to other team members to improve overall quality of due diligence performed[AB2.1].
• Assist the Team Lead in the design, implementation and documentation of QC processes and procedures including providing input into the operation of the new QC function.
Person specification
Essential experience
• Demonstrable experience and undertaking client due diligence in senior roles for at least 5 years, including completing independent searches and sanction checks.
• Prior experience interpreting policies and procedures associated with AML regulations.
• Working knowledge of third party global information sources used to complete client due diligence searches
• Excellent written and verbal communication skills.
• Knowledge of MS Office: Word, Excel and Outlook, internet search engines.
• An aptitude to understand internal tools and processes
• An interest and working knowledge of residential real estate markets [AB3.1](preferred, but not a pre-requisite).
Personal qualities
• Personable and people orientated
• Principled and self-assured
• Strong communicator
• Able to multitask and manage to tight timelines and deliverables.
• Able to prioriti[AB4.1]se and work in an organized fashion.
• Able to work under pressure and with a heavy workload.
• Extremely detail oriented.
• Open to change and future orientated
• Creative thinker able to make well thought out decisions
• Responsive to clients and colleagues
• Commercially astute
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business Area
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with
more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three
main activities: Domestic Markets, International Financial Services (whose retail-banking networks and
financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which
serves two client franchises: corporate clients and institutional investors.
BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets,
securities services, financing, treasury and advisory solutions.
Financial Institutions Coverage (FIC) is a global coverage group specializing in the Financial Institutions sector.
FIC aims to build long-term relationships with key clients and gain insight into client strategy and targets to
provide original and integrated ideas and solutions.
Within FIC, the Institutional Credit Analysis Team (ICAT) is responsible for completing credit analysis and
recommendations for financial institutions.
The Funds Team within ICAT, as the name suggests, focuses on Fund counterparties, primarily Hedge Funds.
The role is client facing and includes the need for onsite due diligence. In addition to credit analysis and
recommendations, a key role of the team is also Initial Margin calculations for OTC Derivative products. As will
be appreciated, the role requires a wide range of skills, from advanced technical skills through to advanced
communication and relationship building skills
Job Purpose
The role is to assist senior team members in the day-to-day business activities and contribute to a variety of
tasks allowing a general introduction to the business.
Key Responsibilities
- Primary focus will be Hedge Funds
- Participate in Technical and Business Skills Training
- Support senior team members with day-to-day activities
- Complete specific assignments
- The work you could be involved in varies depending on the teams you join
Requirements
- Degree from a leading university with an excellent academic record; or equivalent work experience
- Good understanding of financial markets
- Curious and eager to learn
- Confident verbal, written communication and networking skills
- Proficient with MS Office tools, including Excel
- Great organisational, multitasking and time management skills
- Strong analysis and judgement
- Meticulous accuracy with a keen eye for detail
- Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills
- Excellent spoken and written English. Additional languages are an advantage
- For some roles, programming skills (C++, Python, Java, R or other equivalent) will be needed
Conduct
- Be a role model, supporting and fostering a culture of good conduct.
- Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
- Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
- You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
- Successful candidates for this long term internship will be considered for London ONLY.
- Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 18 Months
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
- Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Job Title: Customer Service Professional
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, Permanent
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The Role:
The role of a customer contact colleague is taking responsibility for communicating with our customers, dealers, and brokers on a daily basis via all contact channels. Motor Professionals will be the first point of contact for all customer service-related queries, as well as being an important point of contact for our customers who are in arrears, showing early indictors of financial hardship, and vulnerability.
Key Responsibilities:
- Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.
- Own individual objectives to support the wider success of the business.
- Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customer’s journeys.
- Manage customer’s accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
- Take full ownership of the customer’s end to end journey.
- Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers’ queries with expert knowledge.
Skills & Attributes:
- Professional & Well-spoken
- Punctual & diligent
- Organised and great communication
- MS Office package understanding
- Computer literate
- Great customer service experience
- Educated to GCSE or equivalent with grades of C+ in Mathematics and English
- Service View and Tallyman Trained
- Able to analyse & interpret data
What’s in it for you?
Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;
- Competitive salary and a contributory pension scheme
- Access to our Health Cash Plan Scheme
- A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
- The opportunity to buy and sell holidays, giving you even more control over your work-life balance
Could this be you?
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.
Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.
To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.