Senior Collections Insight Analyst

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We’re looking for a highly analytical and proactive Senior Collections Insight Analyst to provide insight into customer behaviour and Collections performance. Working closely with the Collections Management team, you’ll use data and analysis to identify trends, understand root causes and highlight opportunities to improve performance.

You’ll play a key role in delivering regular and ad-hoc reporting, conducting deep-dive analysis and supporting tactical and strategic decision-making across Collections. This is a varied role where strong problem-solving skills, attention to detail and the ability to work with large datasets will be essential.

Key Responsibilities

• Provide proactive analysis of Collections performance, identifying positive and negative trends and their root causes.
• Work with the Collections Management team to investigate performance issues and conduct deep-dive analysis to test and validate hypotheses.
• Identify opportunities to improve Collections performance, including highlighting priority customer groups and areas for targeted activity.
• Produce regular management reports and meaningful commentary to provide clear visibility of performance and support effective decision-making.
• Monitor champion/challenger trials and assess their impact on Collections performance.
• Work collaboratively across functions, sharing best practice and developing the tools and skills required to deliver effective analysis.

Skills & Attributes

• Proven experience in Collections, consumer risk, finance, data analysis or a similar analytical environment.
• Strong analytical and problem-solving skills, with the ability to work with large datasets and make logical connections.
• Experience producing clear, concise reports and translating complex data into meaningful insight.
• Strong attention to detail, with a commitment to accuracy, integrity and getting things right first time.
• Experience using SAS, SQL and Excel; knowledge of Python, R or data visualisation tools such as Tableau would be desirable.
• Confident communicator with the ability to question, challenge, take initiative and work effectively with stakeholders across different departments.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan.
• Opportunity to buy/sell holiday, giving you even more control over your work-life balance.
• Flexible benefits including private medical insurance and lifestyle discounts.
• A culture that values collaboration, development and wellbeing.

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are Positive, Brave and Own It.

Don’t let confidence hold you back. You don’t need to meet every requirement—if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: BNP Paribas Personal Finance Careers

Your Application Journey

• Call with our Talent Acquisition team.
• Informal chat with the Hiring Manager.
• Competency-based interview.

We aim to complete the process within 3–4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

As an Associate Director, this individual will also support the Head of Office in driving revenue, profitability and lead generation throughout their patch. They will be a strong sales person with prior knowledge and a proven record of accomplishment in the same or similar patch. 

Responsibilities

Person specification

The desired candidate will:

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

GM IT – Flow & Digital is an I.T. group providing applications to the Investment Bank Global Market Front Office for e-commerce of both EQD and fixed income products.  It comprises approximately 200 people across London, Paris, New York and Lisbon. Amongst other things, this group is responsible for the development of the award-winning Cortex FX application and for electronic connectivity to customers and exchanges throughout the world.

Within this department there are multiple roles developing internally and externally facing applications for pricing and trading cash and structure products across the different product lines through the SmartDerivatives and Cortex brands. The applications are delivered via a mix of HTML5 UI technologies and Java and .NET server side components to manage downstream service interaction and orchestration from pricing through to booking. The projects are undergoing some transformation both with UI platform convergence with like applications but also modularization and industrialization of services to provide a scalable, robust platform for upcoming years of growth. 

Job Purpose

To further enhance the Cortex FX and associated platforms we are seeking to appoint a talented developer with proven experience in HTML5/Javascript application development and preferably with FX product experience to help complete platform migrations and then to extend capabilities and interoperability with other applications as required.

Key Responsibilities

• Participate in an agile based software development life-cycle including technical analysis, documentation, development, testing and code reviews.
• Collaborate with the production support team for release and maintenance of the components.
• Work closely with the other developers in determining and following best development and architecture practice.
• Propose and provide feedback from experience/knowledge on architecture, design, technology choices and technology direction of the platform.
• Train and mentor less experienced participants through instruction, pair programming and code review.
• Fully participate in requirement and design meetings for new functionality.
• Develop reference implementations and documentation for platform features
• Moderate and review development contributions from the development community 

Requirements

• Software development experience in an enterprise environment
• Strong development skills and experience with Javascript/Typescipt, HTML5 , CSS.
• Strong development skills and experience with common JS libraries and other web technologies e.g. Angular, Web Components, RxJs.
• Excellent knowledge of programming best practices, design patterns etc.
• Strong interest in continuous improvement and all aspects of software development and delivery
• Agile practitioner using Scrum.  
• Strong understanding of test driven development and continuous integration practices
• Strong communication skills, both orally and in writing, inside and outside the team.
• Desire to learn quickly and ability to adapt to a fast changing environment.
• Strong problem solving skills.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Working with a team across the country, managing and assisting with the management of properties for one of our larger clients. 

The individual is to take immediate responsibility and ownership of managing their own portfolio, which will include a range of rural and commercial sites. 

Key deliverables 

• Taking responsibility for their own sites
• Providing high quality Property Management services 
• Liaising with the clients, their solicitors, stakeholders and tenants on a daily basis
• Assisting with preparation of reports for client meetings
• Identifying and undertaking asset management initiatives under supervision
• Advising the client in respect of tenancy applications and liaising with the relevant teams to ensure the licence process is followed
• Instructing and liaising with building consultants, rural teams and the client’s FM providers in respect of repairs and planned maintenance programmes 
• Carrying out regular property inspections on a risk based frequency 
• Management of Lease / Tenancy Schedules
• Management of income arrears and recovery (supported by a dedicated credit controller), invoice approvals, setting up new properties, maintaining the property database, updating the Operational Support Team and Tramps, etc
• Preparing revenue budgets and quarterly forecast reporting with the support of a qualified accountant and finance department assistance
• Facilitating regular tenant meetings with strong occupier engagement skills
• Due diligence for acquisition and disposals
• Attendance at team and department meetings

Essential qualifications & experience

• Strong experience within a commercial property management department is essential
• Some rural estate management would be beneficial 
• Good L&T knowledge essential
• Proven experience of direct reporting to property management clients
• Good working knowledge of Microsoft Excel, Word, and Outlook

• Managing lease events, rent reviews and expiries
• Good understanding of H&S essential
• Making recommendations on site and tenant matters
• Sound Landlord and Tenant knowledge.
• Property Management Accounting knowledge 
• Full clean driving licence and access to a car is essential as the role involves regular site visits.

Desirable qualifications

• Degree level qualification
• RICS qualified beneficial but not essential
• Previous use of Tramps beneficial
• Previous involvement with management of rural estates would be beneficial but not essential as training can be provided. 

Key skills/competencies

• Excellent written and verbal communication, with a high level of attention to detail
• Pro-active “can do” approach – a good team worker 
• Client facing and committed
• Confident in ability to work autonomously – uses initiative / self starter
• Excellent time management, organisational and prioritisation skills
• Professional and presentable
• Enthusiastic, reliable, flexible and friendly

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•  Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The UK Corporate Onboarding Coordinator responsible for overseeing the full process of onboarding, for all processes in the operational chain

Job Purpose

The role is accountable for the full end-to-end onboarding process to deliver the files on time for and controls in line with both business and regulatory requirements.

The scope further includes appropriate monitoring of lead-times and other Key performance indicators covering the whole process.

Key Responsibilities

Ensuring full adherence with the UK and Group KYC requirements is a key cornerstone in BNP Paribas control framework. The effective coordination of the related processes is a crucial responsibility for the role, covering Corporate clients:

• For onboarding, the provision of a coordinated approach across all the operational functions, completion to provide lead time in line with the client expectations, monitoring and timely escalation where necessary.
• For KYC Reliance and Passporting processes, facilitate connection with the other KYC sites stakeholder to make sure their specifications are considered and ensure UK requirements are adhered to in other locations as necessary. 
• Actively work with KYC Ops stakeholders to coordinate the process and ensure timely escalation/facilitate resolution actions.
• Ensure Data Officer uses available internal & external sources for doc. collection during gap analysis
• Collect remaining documents from client (including local add-on of secondary sites if any)
• Aid Business with KYC related tasks
• Effectively communicate the onboarding status to internal stakeholders and client when needed including updating tracking systems
• Handle onboarding related inquiries quickly to reduce any delay and/or loss of business
• Continually seek ways to improve KYC process and client journey by leveraging on client feedback
• Manage and coordinate any Adhoc projects to be implemented within the CEFS organisation
• When applicable, ensure connectivity to relevant client applications while onboarding clients

Orchestrate efficient & effective coordination with all internal teams

• Ensure timely escalation in case of blocks and facilitate resolution actions to address identified risks and blocking points during such processes
• Oversee internal teams involved in onboarding process and ensure defined KPIs are met (incl. lead time)
• Facilitate connection with secondary sites stakeholder (if necessary) to make sure their specificities are considered and provide help to primary site Senior KYC Officer during validation coordination with other sites
• When applicable, coordinate the whole onboarding process including tax & regulatory, risk, legal and/or account opening process with relevant stakeholders

Client relationship management

Providing a client centric KYC process is essential in our business model to service our corporate and financial institutions client base.

•  Act as the correspondent between the client, business and other internal functions all along the onboarding process
• Foster a client centric approach with internal and external clients.
• Ensure a strong relationship is being built with our strategic client and key client stakeholders.
• Provide a client centric input to continuous process reviews and focus on effective provision of end-to-end processes to our clients.

Operational Risk and control framework

• Ensure that group and/or local procedures are adhered, suggesting improvements and amendments as necessary.
• Ensure processes are leveraged, documented, and reviewed in accordance with the mandate of the role

Requirements

• Although a university degree can signal strong analytical skills, it is not a strict prerequisite; candidates with comparable business experience are equally welcome. 
• Experience within Financial Services or a similar control environment
• Knowledge of KYC processes from previous professional experience
• Sound working knowledge of policies, procedures, regulations, and legislation within Operations and company-wide 
• Strong analytical skills and ability to meet deadlines under pressure
• Effective time management and ability to prioritise workload and escalate issues to management. 
• Stakeholders’ management skills and ability to collaborate across teams
• Strong focus on accuracy and attention to detail
• Able to coach and support junior colleagues in their performance and development 
• Ability to handle multiple tasks simultaneously and prioritise independently
• Good written and oral English skills to articulate technical issues associated to work area
• Computer literacy and a good knowledge of MS software and able to learn and utilise specialist applications appropriately

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Technical Service Delivery Manager

Solihull- Hybrid working – Full-time – Permanent

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer. 

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards. 

About the role

You will be responsible for leading both an internal technical authorisations team and outsourced service provider in relation to the service, maintenance and repair of vehicles. You’ll also support performance management across these areas, help shape strategic direction and build high-performing teams for effective cost control and service delivery. Whilst being able to bridge the gap between internal business objectives and supplier execution, being responsible for relationship management, delivery against service delivery agreements, continuous improvement and risk management.

Some of your key responsibilities will include:

• Lead, support and manage performance of technical authorisations teams
• Manage relationship and service delivery of outsourced supplier partner
• Production and presentation of performance reporting
• Drive continuous improvement, technology adoption and stronger customer outcomes 

What we’re looking for

You’re an inclusive and supportive leader with supplier relationship and performance management experience together with the foundation of vehicle technical experience and qualifications. You’re comfortable working to tight deadlines, making informed decisions and helping teams work efficiently and effectively.

You’ll also be able to demonstrate:

• Technical service delivery management experience

The package

We offer a basic starting salary of up to £60,000*, plus a bonus of up to £4,600. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Company car or cash alternative of £5,500 per annum
• Private medical cover, including a digital GP service
• Company pension with enhanced employer contribution of up to 10%
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Dedicated on-site social and dining space with facilities to store and heat food, charge your phone and purchase refreshments
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone screening with a member of our Talent Acquisition team
• In-person interview with the hiring manager

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.

#LI-Hybrid

#LI-HYBRID

Job purpose

As part of the Talent Attraction team, we are searching for a Senior Talent Attraction Consultant who will lead the recruitment efforts for the BNPP AM UK entity.

The responsibilities will be to identify, attract and assess talents to fill existing and future job openings through external recruitment and internal mobility. 

In addition to filling positions, the Senior Talent Attraction Consutlant will lead transversal projects such as onboarding, career fairs, etc. 

Key accountabilities

• Establish and maintain relationships with HRBPs and hiring managers to provide relevant recruitment advice and stay abreast of current and future hiring and business needs. 

• Identify the right sourcing strategy for each role including social media, referrals, alumni, specialist conferences, career site, job boards. 

• Ensure a quality driven and compliant recruitment process, taking into account local legal aspects and company processes to interview, extend offer and onboard talents. 

• Build a high level knowledge of external market understanding by establishing and maintaining direct contacts with professionals in the market, employment sources, agencies.

 • Develop an exhaustive pipeline of external candidates ensuring great candidate experience and a strong market network. 

• Create a high level of knowledge of internal talents within BNPParibas Asset Management and BNP Group in order to effectively source internal candidates by building internal relationships with other entities and resourcing platforms.

• Cover all recruitment activities for the UK territory across all business lines i.e. liquid market, alternatives (alternative credit, private debt, private equity, infrastructure, etc) transversal functions that ecompsaase investment support.

Manage one researcher responsible for publishing job ads, screening applications and liaising with applicants.

Intervene and propose cross‑functional projects related to recruitment, such as HR onboarding sessions.

Experience

• Minimum 7 years of successful recruiting experience acquired in Finance/ Asset Management

Qualifications

• Skills in assessment and evaluation of candidates for suitability in the future role and company culture 

• Act as a client-facing role requiring a proven track record in asset-management recruitment, handling complex offers (fixed base salary, bonus, buy-out, carried interest). 

• Self drive and demonstrate passion for delivering best-in-class service to both clients and candidates.

• Ability to assess a candidate’s suitability based on experience (via competency-based interviews) as well as qualities demonstrated during the interview. 

• Ability to form an opinion and defend a position with hiring managers.

• Good team player and excellent communicator with ability to persuade and influence decision makers 

• Good knowledge of ATS tools and social media in recruitment 

• Fluent in English

Job Purpose: 

To provide HR administrative support and payroll services for the UK, US and Asia 

Key Accountabilities

HR Administration – provide a range of services for specific business areas and locations, including 

 • Draft and issue correspondence as required, including new starter contracts, employment references, reference requests, RTW checks and general correspondence. 

• Draft and issue leavers correspondence and inform the business as necessary e.g. IT, Compliance and L&D. 

• Monitor and track all new starter and leaver paperwork, ensuring that it is returned in a timely manner. 

• Maintain an accurate paper and electronic filing system in addition to accurate data management on all HRIS. 

• Manage the HR/Payroll Mailboxes highlighting any issues to Line Manager. 

• Facilitate the Company Induction for new starters, ensuring that it runs smoothly and updating content when necessary. 

• Monitor and flag probationary periods with Line Managers and Business Partners, ensuring that relevant paper work is issued. 

• Monitor and track working hours, absence and holidays based as defined by regional legislation. 

• Support on annual HR processes e.g. annual compensation review. 

• Support the Head of HR Operations on adhoc tasks and projects. 

Payroll – provide payroll services for specific locations and provide back-up support for other locations 

• Preparation and submission of payroll information in line with the payroll calendar. 

• Review and reconciliation of the payroll information once returned by Payroll Provider ensuring approvals are obtained and submitted on time and monthly reports submitted to Finance 

• Management of the company pension schemes and any regional benefits in relation to the enrolment of new starters, update of contractual/personal information and preparation of the monthly payment files for Line Manager to review and submission 

• Preparation of monthly or adhoc reporting 

Customer Service 

• Maintain excellent customer service when responding to customer queries related to terms and conditions, benefits, payroll, policies, etc. in line with the departments service levels and escalate as necessary to Line Manager / Business Partners. 

Education/Qualifications  

• CIPD qualification is desirable 

Experience 

• At least 4 years of experience providing HR administrative & payroll support 

Knowledge and Skills 

• Knowledge of HR Information Systems 

• Demonstrated understanding of HR administrative processes and services 

• Ability to manage multiple priorities 

• Demonstrated customer service skills 

•  Microsoft Office  

Competencies 

• Ability to work independently and organise and prioritise workload 

• Ability to identify and manage confidential and sensitive information or situations in a professional manner 

• Willingness to support team members during periods of high-volume workloads 

The role

An exciting opportunity for an experienced Property Manager to join our lettings team in Cambridge.

Responsibilities

Person specification

Qualifications:

Experience

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.