Job Title: Facilities Manager 

Location: Solihull

Hours: Full time, Permanent  

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

The Real Estate Manager oversees all aspects of real estate and facilities management across PFUK, ensuring efficient day-to-day operations, cost savings, and best practices. The role includes managing suppliers, stakeholders, and budgets, while maintaining strong governance and compliance in areas such as health and safety (including COSHH and DSE), fire safety, environmental reporting, and property security.

Key Responsibilities: 

  • Oversee the efficient day-to-day operation, maintenance, and services across both PFUK sites, including line management of facilities staff and out-of-hours response.
  • Ensure compliance with H&S legislation, conduct risk assessments, manage fire safety, and maintain necessary certifications such as ISO 14001.
  • Manage property and people security, including access control, CCTV, incident response, and maintaining trained Fire Wardens and First Aiders.
  • Support compliance with environmental regulations (e.g. ESOS, SECR), contribute to sustainability initiatives, and coordinate environmental reporting and audits.
  • Manage external supplier relationships, oversee procurement processes, and provide accurate budget forecasting, reporting, and cost control.
  • Maintain and update Real Estate policies, procedures, and documentation, ensuring alignment with legal and regulatory changes and market trends.

Skills & Attributes:

  • Proven leadership across teams, matrix structures, and executive-level stakeholder management.
  • Strong in risk analysis, compliance, data reporting, audits, and environmental reporting (SECR, ESOS).
  • Experienced in project and change management across multi-site, fast-paced office environments.
  • Skilled in procurement, budget management, supplier relationships, and ESG/CSR awareness.
  • Excellent communicator with strong organisation, time management, and cross-level collaboration skills.

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

  • Competitive salary and a contributory pension scheme
  • Access to our Health Cash Plan Scheme
  • A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
  • The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The role

An administrator for our Exeter office, the candidate will be an excellent team player with solid organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner.

The candidate will have previous experience of working in a fast paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team.  This is a full-time role (including some Saturdays) which involves supporting the sales team and includes day-to-day contact with our clients and potential buyers, matching buyers to properties and booking and undertaking some viewings. 

Responsibilities

•    Registration of new buyers

•    Preparation of property brochures

•    Coordinating marketing and advertising locally and with nearby offices.

•    Management of the KYC and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary. 

•    Management of the invoicing process for the team. 

•    Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum. 

•    Keeping window cards/brochure displays/office systems up-to-date

•    Liaising with potential buyers and arranging viewings/managing diaries

•    Maintaining client files and the Residential client database

•    Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.

•    Implement strategies for continuous improvement of business processes and increased efficiency 

•    Any other ad-hoc administrative duties as required by the team. 

Person specification

•    Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met

•    Demonstratable experience of supporting a team of professional fee earners.

•    Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar.

•    A strong communicator, both verbally and in writing with experience of customer service.

•    Ability to establish and maintain effective working relationships with colleagues at all levels

•    Punctual and flexible in relation to working hours and duties

•    Prior experience of interpreting policies and procedures associated with AML regulations.

•    Experience of undertaking client due diligence, including completing independent searches and sanction checks. 

•    Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made. 

•    Maintains a positive attitude towards routine tasks. 

•    Accurate and exceptional attention to detail. 

•    Understands and appreciates the importance of using discretion when dealing with sensitive information. 

•    An interest in working real estate/estate agency environment.

We are proud to offer award-winning benefits to support and reward our employees:

  • Heath & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The IG Hub UK is a geographical Hub, covering all activities in the UK and Channel Islands.

The Hub has five audit teams. These teams are split by business activity covering all activities within their area of responsibility.

The Hub’s remit is to provide audit services to the Businesses, Operations and Functions in the UK and Channel Islands in close liaison with Senior Management and Head Office entities. The focus is to help the organisation accomplish its objectives by bringing a systematic approach to evaluate and improve the effectiveness of the governance, risk management, and internal control processes. The IT team within the IG Hub is responsible for auditing the IT & Cyber Security domains and related activities.

Job Purpose

This role will serve as a senior independent reviewer and will be accountable for providing high quality and in-depth analyses and observations to the business and supporting functions on behalf of the IT Team utilising the support of other team members where necessary. The role is to be an active participant and, where appropriate, leader of risk-based audit reviews, and will assist the IT Team to issue recommendations to remediate any identified issues and weaknesses.

Key Responsibilities

  • Leads or acts as a key resource in IG assignments, ad-hoc projects and investigations, accountable for the timely performance of the role’s own duties whilst also validating the work of other team members involved in an assignment. At all times, the role holder will have regard for the main risks detailed in the Risk and related Control Matrix and, where acting in a management capacity, will plan and organise an assignment (including the allocation of staff) as well as ensure that all missions, associated documentation and IG standard are inputted into relevant tools as required by the relevant processes.
  • Completes other audit related tasks (such as the continuous/annual risk assessment or requests for audit recommendation closure, archiving, preparing restitution slides, and inputting findings, recommendations) to ensure that audits are effectively performed, maintained and coordinated within BNP Paribas Audit Methodologies and Tools, procedures, guidelines and expectations.
  • Leads the performance of the continuous monitoring and annual risk assessment processes in relation to audit areas, working with senior team members (including the Deputy Head of Hub, IT) to ensure a consistent and compliant approach.
  • Develops and manages operational initiatives within their business area, in line with relevant policies, procedures and any relevant regulatory requirements or professional codes of conduct.
  • Keeps abreast of the best practices in the industry to drive innovation within the team, with the aim of contributing to the development of the tools and techniques used by the IG Department.
  • Keeps relevant stakeholders, including the Deputy Head of Hub, IT and assignment Supervisors, suitably always updated on progress of assignments and work so that they have a good understanding of workstream status.
  • Supports junior team members on assignments with their assigned work and contacting other members of the IG team and contributes to their development, including by preparing their end of assignment appraisals (PMRs) for discussion with the Deputy Head of Hub, IT.
  • Monitors progress in relation to post-audit recommendations related to the IT and Cyber Security specialism to evaluate them as specified in the appropriate procedures and facilitates their closure.
  • Develops and maintains strong relationships with key stakeholders in the teams being audited, and
  • operational managers across the business to ensure that a high-quality integrated IG service is provided.
  • Acts as a point of escalation for more junior staff to support them where problems are more complex and require sophisticated analysis or experience to ensure that they can perform and provide a consistent service to the business.
  • Will be required to provide certain managerial, coaching or appraisal functions for junior roles allocated to any assignments being led / resourced by the role to support the development of talent in the team.
  • Contributes to the maintenance and development of the data analytics tools and methodologies used by the IT Audit team within IG.

Requirements

  • Professional qualification required with knowledge related to performing IT and Cybersecurity audits in the banking / finance industry.
  • Proven experience in IT and Cybersecurity risks and controls, either at a Bank or consulting firm, or other by conducting other relevant Internal/External Audits.
  • Strong grasp of industry standards and regulations related to IT and Cyber. For example, NIST, PCI DSS, DORA, COBIT, ISO 27001 etc.
  • Knowledge of a wide range of IG (Internal Audit) principles, processes, regulations and legislation
  • appropriate for the IT team and ability to translate knowledge and experience into recommendations to improve team operating practices.
  • Strong analytical skills, including ability to understand quickly the critical steps in a process, synthesise and process complex information and understand the related risks of various natures, including use of data.
  • Good people management skills and an ability to work with individuals to set individual objectives and manage performance to ensure their delivery.
  • Thorough and organised with an ability to project manager, prioritise and work under time-pressure.
  • Excellent written and oral English skills to articulate technical issues and to be able to take the complex concepts and summarise it in simple English, to enable effective communication with individuals across the business.
  • Ability to produce quality audit artefacts such as reports, findings and opinions for senior management.
  • Computer literacy and a good knowledge of standard computer software and able to learn and utilise specialist applications appropriately.
  • Intermediate level proficiency in Data Analytics or the use of AI to facilitate accurate analysis of large data sets.

Preferred competencies

  • An academic background in IT, Management Information System, Computer Science or a related discipline.
  • Beginner to Intermediate level proficiency in Data Analytics or AI prompting to facilitate accurate analysis of large data sets.
  • Prior experience working in technical capacity (IT & Cyber) will be an advantage.
  • A professional qualification / certificate in Audit (e.g. CISA, CISSP, CISM, OSCP, CCSP).

It is preferred that the role holder will be willing to travel from time to time to perform their duties (in particular to Paris)

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

The role

Are you looking for a new opportunity? 

We are seeking a spectacular individual to join our desirable Haslemere Office as a Sales Negotiator.

The team are ambitious and are constantly working towards taking control of the market share in the area. 

At Strutt & Parker we offer genuine career progression and a chance to excel at the top end of the property industry. 

Responsibilities

•    Meet with clients and assess their particular needs

•    Register and manage applicants

•    Conduct occasional market appraisals

•    Arrange and attend viewings around homes

•    Provide regular feedback and contact to our clients

•    Canvass for new business opportunities

•    Have a good understanding of current industry standards and regulations and be able to speak knowledgably to clients and applicants

Person specification

Key Skills

•    Excellent negotiating skills and rapport building skills 

•    Possess a composed manner in order to be able to work under pressure

•    Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues, clients and agents

•    Confident manner with clients and the team

•    An understanding of confidentiality issues and the use of discretion

Experience

•    Previous experience of working in agency

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

Company purpose:


Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.


Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people


Business area

The UK CIB HR Department supports CIB staff and managers in London, providing them with a full range of strategic advisory and transactional services (in terms of payroll, reward, pension and benefits, recruitment, career management, learning & development and employee relations). In regular contact with the Group HR Department of BNP Paribas S.A. (headquartered in Paris), CIB HR is the entry point for all CIB employees on any HR issue.

Job Purpose

Manage and shape the marketing, branding and attraction strategy for the early careers (graduate, long term intern, spring insight, summer intern, V.I.E., early talent (apprentice, work experience, discovery day)) programmes, in order to attract and recruit high calibre staff and maximising brand awareness within target populations.

The role will be predominantly UK focused but with some involvement in global and/or EMEA Early Careers marketing, branding and attraction (Global Markets only). 

Key Responsibilities

  • Responsibility for the full scope of branding, attraction and marketing activities for all Early Careers (including early talent) populations including:
    • Management of the relationship with the third party agency for marketing and branding activities, including monitoring of KPIs, quarterly business reviews, defining of strategy and timeline of activities
    • Management and monitoring of campus budget 
    • Definition and management of SOW deliverables with third party agency for marketing and branding activities
    • Ownership of UK CIB Early Careers website in conjunction with third party agency for marketing and branding activities
    • Shaping and overseeing the social media strategy, operationally delivered by third party agency 
    • Working with the third party agency to maximise brand awareness and run targeted recruitment campaigns, where relevant using partner platforms such as Handshake
    • Identifying target talent pools – universities, student societies in line with the CIB and Global Markets top and target university lists
    • Managing high level relationships with selected UK or European Universities and societies.
    • Managing and monitoring the attendance (HR and business) at selected careers events (university fairs, schools events and presentations)
    • Participating in multiple careers events (university fairs, schools events and presentations)
    • Driving business engagement with all campus, early talent and marketing activities across relevant business lines 
    • Ensuring inclusive and consistent processes are followed across all campus and early talent programmes with regards to marketing and attraction activities, keeping diversity in mind at all stages of the application process
    • Ensuring team engagement, participation and awareness on all branding and marketing campaigns 
    • Ensuring business and HR representatives are fully briefed ahead of campus activities on key messaging and programme content
    • Collating and monitoring feedback from campus/early talent activities, social activities, marketing events and measuring ROI
    • Using the internal applicant tracking system to set up and run candidate events

  • Keep warm activities:
    • Identifying and implementing keep-warm strategies for incoming candidates for all programmes to maintain candidate relationships and minimise reneges between offer and joining
    • Ensuring Early Careers recruiters and line managers are consistently engaging in keep warm activities for their populations and all messaging is delivered in line with EVP and CIB priorities

  • Benchmarking:
    • Continuous external benchmarking to bring best practice to the organisation in relation to campus and branding activities
    • Identify opportunities for improving visibility of the BNPP brand in new ways and with competitor activity in mind 
    • Researching perception of BNPP in the market amongst campus and early talent populations 

  • Management:
    • Direct management of at least one team member, with oversight for all activity related to early talent programmes (apprenticeship, work experience, discovery day, VIE and others as relevant) including recruitment, programme management, permanent conversion

  • Develop and maintain relationships with wider HR teams, both within the UK and overseas
  • Working closely with CSR and DEI teams on ad hoc initiatives, managing relationships with DEI Early Careers partners (e.g. SEO)
  • Maintain regular contact with overseas HR and Early Careers teams to ensure sharing of best practice, consistency and understanding of regional programmes, particularly in EMEA, and how these are being marketed to candidates
  • Manage the preparation and delivery of appropriate management information, using data to suggest and drive improvements for the UK Head of Recruitment
  • Ad hoc projects as dictated from time to time 
  • Team support at peak periods, including recruitment, training events and social activities 
  • Managing the relationship with all relevant third parties, including following the procurement processes 

Requirements

  • Extensive early careers and/or campus marketing expertise
  • Experience of team management
  • Ability to act independently
  • Excellent stakeholder management with the ability to communicate at all levels
  • Experience managing supplier relationships
  • Extensive understanding of the UK University landscape (wider European knowledge an advantage)
  • The ability to be flexible and manage ambiguity
  • Excellent project management, with strong organisational skills
  • Able to manipulate and summarise data
  • Comfortable to drive change and manage competing priorities
  • Excellent presentation skills
  • Knowledge of financial services would be an advantage

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).


A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.


3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.


Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.


Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.


#LI-Hybrid


The Role

The Senior Credit Controller works with the Credit Control Manager/Assistant Manager (or equivalent) as a subject matter expert and is responsible for managing the recovery of monies from Occupiers on behalf of Client(s).

Responsibilities:

•    Ensure demands are raised with purchase order numbers if appropriate, arrears are collected (and where relevant tax receipts are issued) on behalf of Client(s) in accordance with the Clients’ debt recovery policies;

•    Supporting the debt recovery strategy and operating within contractual compliance, including performing within the SLAs and KPIs on behalf of BNPPRE;

•    Working with surveyors, clients and other team members on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists or client specific procedures;

•    Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance; and

•    Assisting in continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation.

•    Act as a mentor and role model to Credit Controllers in their day to day activities. Provide coaching and support to members of the credit control team to ensure appropriate levels of performance and technical skills are maintained.

•    Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met; 

•    Design and implement the departmental control framework and delegation policy relevant to their areas;

•    Work with internal audit and compliance to ensure that all compliance and control requirements are met; and

•    Participate in and monitor the effectiveness of controls of activities.

•    Work with the management team, the Credit Control Manager/Assistant Manager and other members of Client Finance to improve the efficiency, effectiveness and control of credit control operations;

•    Liaise with team members, surveyors, client accountants and Clients to ensure that debt collection issues are resolved in a timely manner, and that risks of non-recovery are reported and mitigated;

•    Ensure accurate and complete records of debtor payment performance, conversations and actions agreed are maintained and that payment reminders are issued to poor payers;

•    Ensure arrears are collected on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries;

•    Co-ordinate provision of ad hoc and monthly credit control reports and aged debtor analyses;

•    Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required;

•    Actioning Client voids along with the Client Accountants to ensure recovery of monies from Clients are appropriate;

•    Identify and clear unallocated cash; 

•    Assisting the management team with maintaining appropriate and accurate measures of collection performance; and

•    Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible;

Qualifications

•    Degree or equivalent level of knowledge acquired through experience and training

•    Have a recognised professional accounting qualification

Experience:

•    Must be highly numerate and accurate, with a strong attention to detail;

•    Experience of working within a credit control / rent collection team within in a property management or similar environment.  Qualification or part qualification in credit control and debt management or a related accounting discipline is preferred;

•    Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional telephone manner;

•    Conscientious and highly focussed, with detailed understanding of credit control and debt collection procedures and an appreciation of data protection issues;

•    Understanding of accounting techniques, including sales ledger transactions would be an advantage;

•    Committed to the provision of excellent customer service and to meeting deadlines;

•    Commercially astute, innovative and solutions oriented;

•    Organised and methodical, able to work to tight deadlines and manage time effectively; and

•    Good skills in Microsoft Office products (Excel, Word, and Outlook).  Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage. 

We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Customer Service Advisor – Driver Desk – 40 hours

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why Join Arval? 

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well. 

Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call. 

Why join us?

We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

  • The wide variety of queries you get to deal with.
  • There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
  • It’s a friendly, supportive, and fun team
  • You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.

What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line. 

What we’re looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We’d also like you to bring your:

  • Warm and helpful telephone manner.
  • Curiosity, and hunger for learning new things.
  • Ability to learn new systems and tools.

The package

We offer a basic starting salary of up to £27,976, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday. 

We also provide a comprehensive benefits package, including:

  • Private medical cover, including a digital GP service
  • Company pension
  • Discounts on our products and services and discounts in many high street brands
  • 2 paid volunteering days every year
  • Free on-site gym
  • Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home. 

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

  • Telephone interview our Talent Acquisition team
  • 1-hour interview with some of our Driver Desk management team

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch. 

#LI-Hybrid

The role

This role offers an exciting opportunity to join a successful and high performing communications team at one of the UK’s leading property consultancies, Strutt & Parker, at a pivotal point in the business’ growth journey. The business has seen significant investment in the past 18 months, as well as the launch of a refreshed brand identity earlier this year.

Reporting to the Head of Marketing and Client Experience, the Senior Communications Manager will provide a senior PR and communications function for the business, focusing on securing high quality media coverage, developing strong thought leadership, and driving social media presence.

What you’ll be doing

•    Be the communications partner for Strutt & Parker’s National Country House department. Attending weekly meetings, developing press campaigns for new launches, profiling experts, and managing editorial relationships with key media titles.

•    Lead in driving media relations for the regional residential business, including agents, listings, and clients, while acting as a PR advisor to heads of offices and regional directors. Sourcing positive news/market trends from within the business for external use, and craft compelling on-brand commentary on behalf of agents.

•    Liaise with PR agencies and press offices when collaborating on media campaigns, as well as clients including developers and house-builders where appropriate. 

•    Contribute to PR reports, and their analysis on media coverage and campaign performance, providing insight and recommendations to stakeholders where relevant. Ensuring internal approvals processes are followed.

•    Build and maintain strong relationships with key media titles across print and digital, adhering to press deadlines, with a focus on national titles and international where relevant.

•    Champion PR and communications within the business, developing training opportunities for agents, increasing journalist engagement, and contributing to the development of key messaging for events and conferences.

•    Support research-led media pitching through the provision of background material, market commentary and regional insights. Identifying where legislation and policy change may be relevant to the business and creating appropriate content/commentary.

•    Advise on and draft responses to potentially sensitive subject matters.

•    Work alongside wider Marketing and Communications team to ensure cohesion in external communications and marketing materials, assisting and advising in the drafting of copy for advertorials and written ads.

•    Have an awareness of corporate communications across BNP Paribas Real Estate and Strutt & Parker, ensuring activity aligns with corporate messaging.

•    Management of content schedule, creation of content briefs for copywriters to ensure consistent, on-brand, thought leading content for Strutt & Parker’s website and social media 

•    Input into Strutt & Parker’s social media strategy, including the planning, creation and scheduling of content alongside wider Marketing and Communications team. Driving collaboration opportunities where relevant with third parties.

Personal Specification

•    5+ years’ experience in external communications, with a strong track record in media relations.

•    High level writing and editing skills with the ability to craft compelling commentary and content across a range of media.

•    Highly organisational, confident in managing work in a fast-paced environment, managing deadlines and prioritising effectively.

•    Experience building and managing relationships with high performing stakeholders and spokespeople; advising appropriately, communicating effectively and managing expectations.

•    A collaborative attitude, with the ability to mentor more junior team members.

•    Experience in the residential property sector, or lifestyle/luxury brands advantageous, but not essential. 

Job Title: Equity Trader

Business Unit & Team: Core – MLS– High Touch Equity Trading

Reporting to: Head of High Touch Trading

Location: 22 Bishopsgate, London

BNP Paribas Asset Management (BNPP AM) is the asset management division of BNP Paribas Group. As of July 1, 2025, AXA Investment Managers’ (AXA IM) activities have been fully integrated into BNPP AM, creating a unified and strengthened global platform.

BNPP AM is a leading global asset manager, leveraging the Group’s scale, stability, and expertise. We serve a diverse client base, including institutional investors, corporations, distribution partners, and retail clients worldwide. Our investment capabilities cover a broad range of asset classes, from traditional strategies like equities, fixed income, and multi-assets to alternatives such as real estate, infrastructure, private debt, and private equity. This allows us to tailor solutions to meet client objectives.

With AXA IM’s integration, BNPP AM now ranks among Europe’s top asset managers, managing approximately €1.6 trillion in assets, with a focus on long-term savings and alternative strategies.

Sustainability is central to our approach. We prioritize ESG and responsible investing to deliver sustainable, long-term performance while supporting environmental, social, and economic transitions. 

Adopting a pragmatic, long-term perspective, we aim to generate durable value for clients, employees, and the economy, backed by strong risk management and responsible finance principles.

All figures are sourced from publicly available data as of September 2025

Job Purpose: 

The Equity Trader undertakes both an execution and research of market information role and provides support to the rest of the MLS Trading Team.

Your daily responsibilities: 

  • Execution of client orders in accordance with the instructions and timeframe
  • Research and dissemination of market information to help customers and colleagues in their decision?making process
  • Participation in various projects and team meetings as required
  • Analysis of execution performance and contribution of brokers /counterparties
  • Take appropriate actions to mitigate / help mitigate the risks arising from the business activities placed under your responsibility.
  • Be actively involved in operational efficiency improvement
  • To contribute to comprehensive appraisals, objectives and proactively pursue adequate training and development

We welcome different combinations of skills qualifications & experience:

  • Professional qualification as required by Regulator.
  • Proven experience of Equity Trading with a sound understanding of the UK market

Your knowledge and skills:

  • A high level of technical expertise in field of Equity trading
  • Experience of sourcing liquidity and managing counterparty relationships
  • Strong understanding of transaction cost analysis (TCA) tools and methodologies
  • Quantitative mindset to automate trading processes
  • Ability to resolve operational matters
  • Contribution to all Team discussions and participation in projects
  • Highly numerical and analytical 
  • Proactive, Results-oriented
  • Curious
  • Mature behavioural aptitude, diplomatic, articulate

We would love to know more about you. Let’s connect! Send us your resume

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.


Our employer promise is built around three pillars:

  • Being a great place to work
  • Committed to sustainability and having a positive impact
  • Being dedicated to the development of our people

Business Area

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions. 

The Financial Institutions Coverage Advisory team is actively looking for off-cycle intern candidates to cover all FIG sectors in the London office. In this capacity you will support the execution of UK and European FIG transactions, as well as the delivery of day-to-day marketing and pitching materials. 

Job Purpose 

The role is to assist team members in the day-to-day business activities and contribute to a variety of tasks allowing a general introduction to the business

Key Responsibilities

  • Assisting the execution of ongoing deals within the group (e.g. M&A transactions, strategic advisory, capital markets etc)
  • Production of financial analysis, peer benchmarking, company and industry research 
  • Support team members with the delivery of day-to-day activities including preparing client materials, strategic updates and marketing documents 

Requirements

  • Undergraduate degree from a leading university with an excellent academic record; or equivalent work experience 
  • Good understanding of financial markets
  • Curious and eager to learn
  • Confident verbal, written communication and networking skills 
  • Proficient with MS Office tools, including Excel and PowerPoint
  • Great organisational, multitasking and time management skills 
  • Strong analysis and judgement 
  • Meticulous accuracy with a keen eye for detail  
  • Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills
  • Excellent spoken and written English. Additional languages are an advantage

Conduct

  • Be a role model, supporting and fostering a culture of good conduct.
  • Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
  • Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

  • You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 
  • Successful candidates for this long term internship will be considered for London ONLY.
  • Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 6 months 

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

  • Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
  • Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
  • Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
  • Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
  • Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

  • Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
  • Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
  • Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite