Job Title: Motor Commissions Resolution Officer (Motor Finance)

Location: Solihull; Hybrid / Remote.
Contract: Full-time, 18 Month Secondment

The Role

As a Motor Commissions Resolution Officer, you’ll play a key role in delivering fair and tailored outcomes for customers. You’ll be responsible for investigating and resolving Motor Finance complaints, including Satisfactory Quality and Discretionary Commission Arrangement (DCA) cases, ensuring all decisions are aligned with regulatory requirements and customer-first principles.

Key Responsibilities

• Investigate and resolve Motor Finance complaints in line with regulatory timeframes and requirements
 • Deliver fair, empathetic, and compliant customer outcomes, including redress where appropriate
 • Apply FCA DISP rules and relevant consumer credit legislation throughout investigations
 • Manage end-to-end complaint handling, including customer communication and final response letters
 • Maintain accurate case records across multiple systems and platforms
 • Contribute to continuous improvement through team discussions, feedback, and idea sharing

Skills & Attributes

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
 • Competency-based interview (60 minutes)

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business Area

This role is within RISK Markets and Financial Institutions (RISK MFI) – Analysis & Decisions (A&D) – Market & Liquidity Risk (MLR) team. This team is covering the market risks generated by Global Markets (GM) activities covering the main asset classes: equities, rates, credit, FX and commodities.

Main responsibilities of MLR team are:

• Business line leadership

Centre of expertise and point of contact for the business line, able to provide a holistic view of risks and activities, escalating issues as appropriate. Understanding the application of processes under the responsibility of other RISK MFI teams to the business line.

• Risk anticipation and detection

Anticipation, detection, monitoring, analysis, and opinion on all market and issuer risks: 

• Early identification and in-depth review of hidden risks and potential threats, concluding with a clear view and recommendation for risk mitigating actions. 
• Escalation to RISK and business management.
• Risk control framework

Design and continuous improvement of the market risk control framework including risk analysis tools, limits and stress testing. Holistic vision on valuation and capital metrics, escalating issues or concerns in these areas.

Job Purpose 

The role is to assist senior team members in the day-to-day business activities and contribute to a variety of tasks allowing a general introduction to the business of RISK MFI and Global Markets. The role will focus on one or more asset classes among equities, rates, credit, FX and commodities.

Specific processes managed by the team:

Business line leadership

• Point of contact for Global Markets (GM) on one or more asset classes market risk topics.
• Articulation of main risks and risk opinion to management.
• Review of and opinion on information and views provided by GM. 
• Understanding valuation, capital, funding, and liquidity impact of business line.
• Provide support as business-line expert to other RISK teams.
• Understand business-line valuation models and methodologies and escalate weaknesses and concerns.
• Understand market risk capital framework and escalate weaknesses and concerns.
• Market risk analysis of structured/complex transactions. 

Risk anticipation and detection 

• Understanding the valuation, risk and P&L of business line activities in the context of current, past and potential market conditions. 
• Chairing of Main Positions meetings and other forums with Trading, providing independent risk analysis and opinion, escalation of risk topics, and challenge to the business view.
• Providing accurate and appropriate risk information and opinion to the FMRC (senior risk management) and other senior management forums. Escalating risk topics to senior management as needed. 
• Performing in-depth, ad hoc analysis, formulating an opinion and escalating as needed, while judging priority, on all market risk topics affecting the business line. 

Risk control framework

• Analysing risk within the business line with the tools available, driving the improvement of these tools, and ensuring that risks for which tools or data are inadequate are nevertheless adequately understood.
• Setting and ensuring timely review of market risk limits in line with framework.
• Provide support of IPV methodologies and control of non-tradable/exotic market parameters.
• Review and approval of the market risk of exceptional transactions.
• Approval of amendments to trading mandates for French Banking Law/Volcker Rule desks.
• Definition of risk measurement methods such as stress tests, regulatory measures, and VaR methodologies.
• Contribute to French Banking Law/Volcker Rule control plans.

Key Responsibilities

• Support senior team members with day-to-day activities as described in Job Purpose

Requirements

• Degree from a leading university with an excellent academic record; or equivalent work experience.
• Good understanding of financial markets.
• Good knowledge of options principles (trading, risk management) and derivatives markets (products and markets).
• Curious and eager to learn.
• Confident verbal, written communication and networking skills.
• Excellent spoken and written English. Additional languages are an advantage.
• Proficient with MS Office tools, including Excel. Python/R/VBA preferred.
• Great organisational, multitasking and time management skills.
• Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills.

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

• You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 22 months 

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

•    Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

•    Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

•    Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

•    Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

•    Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

•    Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

•    Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

•    Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

Customer Service Advisor – Driver Desk – 40 hours

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why Join Arval? 

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well. 

Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call. 

Why join us?

We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

• The wide variety of queries you get to deal with.
• There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
• It’s a friendly, supportive, and fun team
• You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.

What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line. 

What we’re looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We’d also like you to bring your:

• Warm and helpful telephone manner.
• Curiosity, and hunger for learning new things.
• Ability to learn new systems and tools.

The package

We offer a basic starting salary of up to £27,976, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday. 

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home. 

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

• Telephone interview our Talent Acquisition team
• 1-hour interview with some of our Driver Desk management team

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch. 

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business Area

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.

CIB UK Compliance is an independent function responsible for providing specialist advice and support to UK Senior Management, business lines and functions in adhering to internal controls and external rules and managing compliance risks.

The function typically acts as a second line of defence covering areas including; controls, assurance, monitoring, professional ethics, training and competence, whistleblowing, money laundering, market abuse, and financial security

The Intern role may be positioned within the following areas:

• UK Compliance Governance Office
• Market Abuse Surveillance
• PIC, PE and Training & Registrations
• Private Side, Control Room, Functions & BP2S Advisory
• UK Financial Security
• CIB Controls Independent Testing

Job Purpose 

The role involves assisting senior team members across one of the aforementioned teams with day-to-day activities and a range of tasks, including supporting operational processes, reporting, data analysis, and project delivery. 

Provide a proactive, adaptable and solutions-focused approach to all tasks applying excellent communication and attention to detail.

Key Responsibilities

Including but not limited to:

• Operational Support – Assist in executing, documenting and improving team processes, including data management, and reporting.
• Governance and Management Information – Support the coordination and preparation of Governance meetings and Management Information packs, including compiling and distributing meeting materials, agendas, Minutes and post-meeting Actions. This includes developing regular and ad-hoc reports, Management Information packs, and Compliance KP/RIs Project and Initiative Support – Participate in ad-hoc projects and initiatives, providing support with documentation, status tracking, and coordination.
• Stakeholder Engagement – Build and maintain internal stakeholder relationships, fostering teamwork and improving communications within the team.
• Data Analysis and Insights – Extract, analyse, and interpret complex data sets to inform business decisions and drive insights, utilising tools such as Excel, PowerBI, or other data analysis and visualisation software.
• Digital Platform Management – Assist in maintaining and developing shared digital platforms, including SharePoint sites, to ensure they are comprehensive, well-organised, and user-friendly.
• Automation and Artificial Intelligence – Identify opportunities to automate and streamline processes using AI productivity tools, and promote their adoption to drive efficiency, productivity, and performance improvements.

Requirements

• Degree from a leading university with an excellent academic record; or equivalent work experience 

The role requires high levels of the following competencies/skills:

• Collaboration and Communication: Proactive and solutions-focused, with excellent communication and presentation skills, and the ability to build strong relationships with stakeholders.
• Productivity and Organisation: Strong prioritisation, organisational, and time management skills, with the ability to deliver results in a fast-paced environment.
• Attention to Detail: Meticulous approach, with a strong focus on accuracy, quality, and consistency in all work.
• Technical and Analytical Ability: Proficient in MS Office and SharePoint, with excellent analytical and problem-solving skills, and the ability to extract insights from data using tools like PowerBI.
• Independence and Judgment: Ability to work independently, with sound judgment and the ability to recognise when issues need to be escalated.
• Adaptability: Flexible and adaptable, with a willingness to learn and take on new challenges and responsibilities.

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

• You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 11 months

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
• Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

Job Title: Motor Commissions Resolution Officer (Motor Finance)

Location: Solihull; Hybrid / Remote.
Contract: Full-time, 18 Month Secondment

The Role

As a Motor Commissions Resolution Officer, you’ll play a key role in delivering fair and tailored outcomes for customers. You’ll be responsible for investigating and resolving Motor Finance complaints, including Satisfactory Quality and Discretionary Commission Arrangement (DCA) cases, ensuring all decisions are aligned with regulatory requirements and customer-first principles.

Key Responsibilities

• Investigate and resolve Motor Finance complaints in line with regulatory timeframes and requirements
 • Deliver fair, empathetic, and compliant customer outcomes, including redress where appropriate
 • Apply FCA DISP rules and relevant consumer credit legislation throughout investigations
 • Manage end-to-end complaint handling, including customer communication and final response letters
 • Maintain accurate case records across multiple systems and platforms
 • Contribute to continuous improvement through team discussions, feedback, and idea sharing

Skills & Attributes

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
 • Competency-based interview (60 minutes)

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

The role

Responsible for the assisting the Head of Corporate Facilities in the delivery of an effective and compliant facilities management service through in-house staff, contractors and consultants, hard and soft services, across a nationwide portfolio of sites.

Key deliverables

•    Provide best in class customer service to internal and external customer base.

•    Maintain regular and effective communication with internal colleagues in the Corporate FM team, support functions and the wider Real Estate business.

•    Working closely with the helpdesk function to ensure any outstanding FM works are monitored and managed to conclusion.

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services

•    Procurement of goods and services, following procedures and policies

•    Undertake UK wide site inspections & audits, complete reports and initiate/progress any required works

•    Maintain compliance & risk management tool ensuring compliance with all current statutory legislation in respect of health and safety and the environment, e.g. ISO14001 working alongside the sustainability team

•    Provide support for complex projects including refurbishments and site mobilisations/ de-mobilisations

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

•    Complete administrative tasks as required to include use of systems, filing, inventory management.

Responsibilities

Financials

•    Has an awareness of wider team or department budget

Clients and Business Development

•    Is proactive in building relationships with internal clients and courteous and responsive to all clients (internal and external)

•    Functional or specialist competence with relevant understanding of business/departmental context

•    Completes own work under minimal supervision/guidance

•    Can deal with novel or difficult situations within context of own function or specialism

People

•    Active team player 

•    May supervise administrative employees

•    Shares information with colleagues and others through team meetings, databases, filing systems, etc

•    Shares expertise with colleagues

•    Proactively communicates to colleagues and others

Systems and Process

•    Co-ordinates, implements and develops a range of important activities, processes, functions or relationships

•    Makes decisions within field of expertise

•    Is conscious of process and takes steps to protect the interests of BNP Paribas Real Estate, employees and reputation

•    May contribute to BNP Paribas Real Estate Projects

Person specification

Qualifications

•    Managing Safely – accredited by IOSH – or willing to work towards

Experience

•    Previous experience in a similar role

•    Understanding of accounting principles

•    Good health and safety and environmental knowledge

•    Basic mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Job Title: Customer Insights Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

Working in the Analytics team, the Customer Insight Manager provides delivery of commercial value through the usage of analytical methods to deliver actionable insight. 

The aim is to understand, test, predict customer & marketing profitability and its associated levers. They also contribute to the development of the business through:

• Exploitation of customer knowledge & insight 
• Statistic survey of our portfolios
• Implementation of decision support tools  

Assuring visibility of customer insight within BNP Paribas Personal Finance and Strategic retail partners.

Key Responsibilities: 

• Understanding customer profile and behaviour of a credit customer 
• Controls and builds factual/quantified diagnostics of marketing activity (business lines, products, etc.) that provide a clear vision of campaign efficiency, statistical significance & profitability levers 
• Provide insight into optimising marketing based on budget and customer behaviour 
• Build customer segmentation to treat and engage with customers differently through marketing content
• Energetically contribute to the strategic partnerships, driving customer insight as a key contributor of commercial success
• Jointly define analytics roadmaps to support both BNP Paribas Personal Finance & Strategic Partnerships goals

Skills & Attributes:

• Highly practiced in use of data mining tools (SAS, SQL, Python etc) and with experience of developing statistical models and segmentations
• Experienced presenter and used to mixing with senior management population
• Able to communicate at all levels and explain technical or complex issues to a non-technical audience. Be able to tell a story through Data
• Able to manage multiple projects / tasks with effective time management
• Good Commercial Awareness
• Strong problem solving skills

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Corporate Sales Account Manager

Monday to Friday – Full Time – Hybrid

Location: Swindon, Wiltshire, SN5 6PE

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

An exciting opportunity to join an established team within part of our office based Corporate Sales Account Management function, you’ll be responsible for supporting the provision of company cars and light commercial vehicles to our Mid-Market channel.  

You’ll work very closely with our field-based business managers, helping secure and maintain business for Arval UK by ensuring our customers receive the top-notch service they deserve.

Some of your key responsibilities will include:

• This fast paced and dynamic role ensures that our customers receive expert knowledge and advice on all aspects of managing and maintaining their fleet of vehicles, via phone calls and emails    
• You will be responsible for your own portfolio of customers, to maximise the support and response times.
• Supporting and asking for support from the team on complex and new queries
• Effectively communicate with stakeholders to management level both internally and externally.

What we’re looking for

We are looking for an outstanding Account Manager. You’ll have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way whilst demonstrating complete professionalism and tact that comes naturally to you.

You’ll also be able to demonstrate:

• Confidence in communicating (verbal & written)
• Uncompromising customer focus
• Supportive and being able to work as a team, collaboratively
• Outstanding ownership & problem solving ability

The package

We offer a starting salary of up to £27,500 and a core commission element of £4,000. On top of this figure, over-performance can result in an additional £3,000 commission payment. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Please apply below and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview with our Talent Acquisition team
• 1 hour interview with the hiring panel, which will include a competency-based interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for? Apply today and we’ll be in touch.