Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business area
CIB ITO CCCO was created in 2019 to take over the permanent control framework responsibility covering all non- financial risks through ITO first line of defense in close collaboration with OPC Métiers and the second line of defense. CIB ITO CCCO also endorses ITO challenges of security, stability and quality in particular through Cybersecurity, Operational Resilience and Operational Risk Management Framework programs.
At CIB ITO, data is a strategic asset at the heart of the business operational activities. An increasing regulatory framework requires high quality standards, deep understanding of the business workflows, robust audit trails and advanced data infrastructures.
Job purpose
Capital Market Initiatives (CMI), part of the Records and Regulatory Reporting Office (3RO), organize transaction regulatory reporting for GM and address its inherent risks as part of its first line of defense role.
The team is at crossroads between regulations and trade processing, and work on daily basis with business, IT, Ops and Compliance all at the same time.
Transaction regulatory reporting scope includes trade transparency, trade repository, money markets reports and transaction reporting for GM (including DEC)
The Regulatory Reporting Officer as a member of the CMI team, will intervene in autonomy and with expertise, in various situations described in the core accountability of the role section below, related to the good organization of the transaction regulatory reporting.
All responsibilities are extending across all GM and regions, covering a wide range of business activities, regulations and IT systems.
The Regulatory Reporting Officer follow the team organizations of work, procedures and support others members of the team less experienced in their areas of expertise.
Key Responsibilities
- Participate to market groups with peers (ISDA, AMAFI, FSA, etc…) and run continuous follow-up on market best practices
- Interpret and transcribe regulations into Business Requirements Definitions (BRD) tailored to business
- workflows and data models including their respective descriptions.
- Continuous improvements by categorising and documenting the diverse reporting schemas, improve their data quality, allowing audit trail, rapid interpretations, and better frame of work.
- Records all events in management and audit tools according to their materiality
- Manage regulators requests end-to-end. This includes:
- Perform the analysis of the requests
- liaise with business IT and/or Ops experts
- draft detailed and quantified responses to the regulators with oversight from Compliance
- Organise an action plan when required and coordinate it through delivery. The action plan can contain the follow-up of enhancement in the IT Regulatory reporting layer or through the broader IT Architecture, may be related to Operational processes and controls and may contain resubmission events.
- Prepare material and interface with regulators on topics of transaction reporting in ad-hoc basis and quarterly, with the support of CCCO GM
- Act as an escalation point for internal issues (LRR or APS/IT). This includes:
- Help the teams with the analysis of issues would it require a deeper expertise
- If considered material, coordinate and deliver an appropriate action plan as per above.
- Manage the IT BoW priority and scope with a transversal angle
- Act as an expert in Regulatory Reporting and provide guidance and help whenever requested to all GM partners (New business developments, prod incidents, GM projects, TAC/NAC etc….)
- Actively participate in the delivery of major or complex regulatory reporting events such as Refit projects or new obligations, by:
- Leading interpretation and document it as per above
- Act as “Stream Leader” when requested and coordinate delivery/action plan as per above
- Contribute to official internal committee preparation for its scope of responsibility (TRPP, ICC, local governance when relevant)
Requirements
- Experience in regulatory interpretation
- Experience within the financial services industry, both on business processes and regulatory environments.
- Strong experience in project management and coordinating people across a wide organization spreading over multiple locations
- Clear and concise written and oral communication skills
- Attention to details
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business area
BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of corporations, institutional investors, banks, governments and supranational organizations.
Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies.
Job purpose
Purpose: As an Associate 3, the role holder will be accountable for line managing the GM UK Admin team which encompasses executive assistants and team assistants. The role will also support on business management activities for the GM UK platform.
The role holder will be expected to apply their skills and experience to take decisions on matters within the remits assigned to them, whilst escalating particularly complex or non-conventional issues to more senior colleagues. The role requires collaboration with relevant internal partners to ensure an efficient and effective office working environment and to optimise processes for efficiency, control and the sound functioning of the GM UK platform.
Key responsibilities
- Provides fully competent and experienced support in relation to key activities within the team, and takes accountability for decisions and tasks within their area of personal expertise. This will include completing, with increasing autonomy but at all times appropriate supervision.
- As part of the Assistants Lead
- Managing staff resourcing across the Assistant teams including: (i) Resource balancing to ensure staff are appropriately allocated and utilised to support the needs of GM; (ii) Hiring and onboarding of permanent and contract resources as required; (iii) Review headcount and costs against budget with data supplied by GM Finance; (iv) Co-ordinate with nearshore SmartOffice team based in Lisbon including oversight of team performance, and ensure SLA adheres to the relevant internal TPRM policies.
- Oversight of GBL assistants to ensure the GBLs are appropriately supported, establishing best practices and ensuring procedures are appropriately in place. Oversee or lead, where appropriate, projects within the GBL assistant mandate including onboarding of early careers cohorts and business continuity enhancements. Acting as escalation point for issues that are not addressed or resolved by GBL assistants.
- Resolve issues or escalate to senior colleagues in a prompt manner to ensure efficient functioning and solid support is consistently provided to the GM UK platform.
- As part of the UK Business Manager role
- Supporting GM UK COO mandate on topics including, but not limited to: (i) UK governance; (ii) Regulatory; (iii) Operational and control issues; (iv) Risk assessments; (v) Third party risk management (TPRM) including SLAs and supplier management; (vi) Operational resilience, crisis management & BCP.
- Actively supporting business-related projects, representing GM UK including independently formulating project plans, managing the delivery of the GM contribution and collaborating with other GM teams and functions to deliver solutions in line with internal, regulatory or market standards.
- Facilitating the enhancement of GM UK oversight and governance on non-financial risks, controls and cost such as on third party risk management/SLAs, business continuity strategy and expenses/travel approvals.
- Contributing to UK Territory governance including preparing materials reporting on GM activity.
- Acting as key contributor or sponsor delegate for UK based initiatives (e.g. UK territory led initiatives/projects) to represent GM.
- Supporting cost-saving objectives and improve efficiency of BAU processes conducted by UK office management/admin teams for the wider GM UK platform.
- Developing strong partnership within GM and key stakeholders and drive continuous improvement of processes and standards
- Utilises expertise to make independent judgments to deal with closely defined situations, and seeks proactive supervision and guidance from senior colleagues where appropriate.
- Collaborates effectively with relevant internal teams where required including the Compliance function in relation to all compliance and regulatory matters and audit teams in relation to the Bank’s audit processes. Strengthens and continues to develop strong internal relationships to support such collaboration.
Requirements
- Strong line management and team resourcing experience. Ability to support and develop teams and individuals to improve delivery quality and effectiveness.
- Professional qualification preferred with good understanding of business management, compliance and/or risk within the Global Markets context, typically gained at BNP Paribas or within another top tier investment bank.
- Understanding of Group non-financial risk processes and governance and regulatory expectations.
- Good knowledge of processes within the Global Markets function. Good working knowledge of a wide range of company-wide policies, procedures regulations and legislation. Able to utilise knowledge and experience to implement effective control processes for the team, and to adapt to changing business needs.
- Strong analytical and decision-making skills, with the ability to translate technical concepts into practical processes and operational strategies.
- Strong stakeholder and good people management skills to ensure the delivery of effective and compliant processes and solutions to facilitate the objectives of the team and the Bank.
- Excellent written and oral English skills in order to articulate technical issues and to be able to take the complex and make simple to enable effective communication with individuals across the business.
- Strong personal focus on accuracy and attention to detail.
- Strong computer skills and a good knowledge of a range of standard computer software, e.g., Microsoft Office, email.
- Able to independently lead projects to delivery.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Account Manager
Manchester – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
In this busy and varied role, you’ll be a trusted partner to our large corporate and international customers – helping them run safe, efficient, future‑ready fleets. Day-to-day, you’ll manage a portfolio of accounts, working hand‑in‑hand with our field‑based Business Managers to make sure every driver and stakeholder gets the top‑notch service Arval is known for.
Some of your key responsibilities will include:
- Build proactive relationships with corporate fleet managers, drivers and internal stakeholders
- Prepare quotes, follow up, finalise orders and work with Business Managers to maximise conversions
- Use Salesforce to manage workflows and produce clean, impactful data & insights
- Resolve queries and complaints within SLAs, closing the loop and improving customer feedback scores
- Spotting upsell while doing the right thing for customers
What we’re looking for
You’re passionate about delivering phenomenal customer experiences, with a strong sense of ownership and a desire to solve problems at the earliest opportunity. You’re also collaborative, team-oriented with a growth mindset.
You’ll also be able to demonstrate:
- You’re a clear and proactive communicator – you understand the value of managing customer expectations
- Real ownership: you take accountability and use sound judgement and see things through
- Customer‑first mindset with the curiosity to learn our products, policies and the regulatory basics
- Comfortable using MS Office and CRM tools
The package
We offer a basic starting salary of up to £28,000, with on target commission of £4,000, plus the opportunity to earn an additional £3,000 if targets are exceeded. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone screening with a member of our Talent Acquisition team
- 1-hour, on-site interview with the hiring panel
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business area
BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organisations. Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies.
Global Markets Digital is responsible for driving the product management of innovative digital and AI solutions for both client-facing and internal platforms.
Job purpose
Purpose:
The Digital & AI Product Manager, Vice President role, will be responsible for managing product delivery on the Markets 360 FICC research platform, with the goal of increasing content consumption across various channels.
The role holder will work closely with the Markets 360 business unit, Technology, and AI Lab teams, to drive the execution of the digital strategy & roadmap.
Scope: Global
Key Responsibilities
- Collaborate with the Product Owner to develop and implement a comprehensive digital strategy for the Markets 360 FICC business. This strategy should be based on a deep understanding of the activity, client needs, market trends, and regulatory requirements, with the goal of identifying new business opportunities and developing innovative solutions to meet client needs.
- Manage end-to-end the capture, scoping, and prioritization of new items, as well as sprint planning and delivery coordination across various portfolio assets, including: API/MCPs, Web Portal, Mobile APP, Emails, Authoring, Publisher…
- Work closely with GM AI Engineering team to define and build AI-LLM powered modules and features to accelerate innovation across the entire research workflows (this includes coordinating validation with the relevant Functions like Risk, Security, Compliance, Legal…).
- Manage relationships with key stakeholders (including Markets 360 Analysts, e-Marketers/Sales, Tech, AI LAB, and Functions) and coordinate digital governance for the platform to ensure effective collaboration and reporting.
- Collect and analyse platform and features usage data to identify trends and feed the product roadmap.
- Interact with clients to capture feedback and refine product needs.
- Run regular market watches to ensure a strong understanding of market and competitors’ trends.
- Collaborate with other internal platforms like CRM, Client enablement, and FICC trading platforms to offer a fully integrated experience for internal and external users.
Requirements
- Higher degree in mathematics, statistics, physics, engineering finance / econometrics or computer science field preferred
- Experience in a similar role in a Tech (particularly Fintech) or Financial Services organization.
- Strong background in digital and/or AI product management
- Proactively able to identify areas of development, improvement or ways to maximise results and takes initiative to implement relevant actions, in the short and long term.
- Strong relationship management skills and an ability to work with individuals to ensure the delivery of set objectives.
- Proven communication / relationship management skills.
- Computer literate and has a passion for well executed technology solutions. Programming experience is an advantage.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
Regulated Complaints Handler
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
Your aim as a Regulated Complaints Handler is to deliver an exceptional customer service experience, handle regulated customer complaints and make sure they are handled in accordance with our internal Complaints Handling Policy and Procedures. You will facilitate the handling of complaints where a First Time Resolution has not been possible, ensuring that information provided by the complainant is investigated.
Being a Regulated Complaints Handler, you’ll be dealing with stakeholders across the business, you’ll gain a wide exposure of Arval BNP Paribas, which will support you as a Journey Maker through your career here.
Some of your key responsibilities will include:
- To be responsible for the ownership of a caseload of regulated complaints to resolution.
- Ensure that regulated complainants are updated and advised of action taken.
- To work in partnership with internal teams, partner and suppliers to handle complaints.
- Investigate regulated complaints including reviewing and assessing documents.
What we’re looking for
This is an ideal opportunity for someone who likes to investigate and relishes picking up a problem and running with it, to reach the best possible outcome. Ideally, you’ll have knowledge or awareness of relevant regulatory requirements, including but not limited to the Financial Conduct Authority, The Financial Ombudsman, The Consumer Rights Act & The Consumer Credit Act and BVRLA.
You’ll be an advocate for Arval and will support the whole business. You’ll drive a culture of continuous improvement to guarantee efficiencies and improvements in the customer journey are identified and implemented and rolled out across the business
You’ll also be able to demonstrate:
- The ability to respond to regulated complainants in a sensitive and understanding manner.
- Excellent and proven customer service skills with the ability to communicate to a high standard, both verbally and in writing
- A high level of accuracy and attention to detail
- Resilient, with the ability to remain calm under pressure.
- Experience of interpreting and applying legislation to particular situations to reach a fair outcome for the complainant, whilst protecting the commercial interests of Arval UK.
The package
We offer a basic starting salary of £29,000* plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone screening, with a member of our Talent Acquisition team
- On-site interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
Collections Support Manager
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
You’re stepping into a role where you’ll be the key link between our suppliers and the internal collections team. Your focus will be on ensuring that suppliers have the right information to do their jobs effectively, tackling queries and enhancing efficiency in our processes.
Some of your key responsibilities will include:
- Manage queries from suppliers and ensure timely resolutions
- Conduct weekly catch-ups with suppliers to address challenges and improve service
- Monitor and analyse accounts on hold to identify and resolve issues
- Implement processes that balance regulatory obligations with customer needs
What we’re looking for
You’re someone who thrives on collaboration and enjoys problem-solving. You’re proactive in seeking improvements and understand the importance of effective communication with suppliers to deliver excellent service to our customers. You are a natural leader with a passion for helping your team develop and thrive in their roles.
You’ll also be able to demonstrate:
- Experience in managing supplier relationships and resolving queries
- Strong analytical skills to monitor account statuses and identify trends
- Ability to implement process improvements for enhanced efficiency
- Familiarity with quality assurance practices and governance in supplier management
The package
We offer a basic starting salary of up to £40,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with enhanced employer contribution of up to 10%
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Initial phone screening with a member of our Talent Acquisition team
- In-person interview with scenario-based questions to assess your problem-solving skills
- Final interview to meet the team and discuss your vision for the role
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
The role
As a member of the Chichester Residential office you will play an integral part in representing the firm’s brand and act as a first point of contact for our clients, alongside this there will be some administrative duties required in order to support our team.
The role is required predominantly on Saturdays only with the potential for additional hours on an ad hoc basis. The hours are 9.00am to 4.00pm
Key deliverables
• Answering the phone, speaking with clients who visit the branch
• Registering applicants
• Keeping window cards/brochure displays/office systems up-to-date
• Maintaining client files and the Residential client database
• Booking viewings and market appraisals
• Accompanying viewings as required
• Providing viewing feedback to landlords
• Any other ad hoc duties required
Person specification
• Similar experience is not essential but would be preferred
• Experience in a customer facing role in an environment offering excellent levels of service to high end clientele.
• Professional approach and trustworthy
• Excellent communication skills both over the telephone and in person
• Ability to establish and maintain effective working relationships with colleagues and clients
• Good organisational and co-ordination skills
Job Title: Governance & Commercial Support Specialist – Motor Finance
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
We’re looking for a Governance & Commercial Support Specialist to join our Motor Finance team. This is an exciting opportunity to play a key role in supporting the governance, operational effectiveness, and commercial oversight of our growing Motor Finance partnerships portfolio.
Working closely with the Motor Steering & Governance Lead, Account Managers, and a range of internal stakeholders, you’ll help ensure partner activities remain compliant, operationally effective, and aligned with our governance frameworks and risk appetite. This is a varied, delivery-focused role that combines governance, reporting, commercial support, and stakeholder engagement, making it an excellent opportunity for someone looking to build a career within commercial operations, governance, risk, or account management.
Key Responsibilities
- Support the delivery of commercial governance activities, controls, and partner oversight across the Motor Finance portfolio
- Monitor, track, and escalate partner-related risks, incidents, compliance actions, and governance requirements
- Maintain key governance trackers, ensuring actions are accurately recorded, progressed, and completed within agreed timescales
- Produce and maintain reporting, data analysis, dealer allocations, distribution lists, and operational management information
- Support audit readiness through accurate record keeping, governance documentation, and maintenance of audit trails
- Provide operational and transactional support across the motor finance lifecycle, working closely with Commercial, Operations, Finance, Risk, and Compliance teams
- Assist with Quarterly Business Reviews through data collation, reporting, document preparation, and insight generation
- Identify opportunities to improve governance processes, reporting accuracy, and operational efficiency
Skills & Attributes
- Previous experience within governance, risk, controls, compliance, audit, operational oversight, or a similar business support environment
- Strong Excel and spreadsheet skills with the ability to analyse data and produce meaningful reports
- Excellent organisational skills with the ability to manage multiple priorities and deadlines simultaneously
- Strong attention to detail and a commitment to maintaining accurate records and documentation
- Confident communicator who can build effective relationships with stakeholders at all levels
- Proactive, self-motivated, and comfortable taking ownership of tasks through to completion
- Experience within financial services, banking, motor finance, or a regulated environment would be advantageous
- A growth mindset and desire to develop within a commercial or governance-focused career path
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
- Exposure to senior stakeholders and the opportunity to develop your commercial, governance, and operational expertise
- A role that provides a strong foundation for future progression into Account Management, Commercial Partner Management, or Governance leadership roles
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it.
You don’t need to meet every requirement. If you have experience in governance, controls, compliance, operational oversight, risk, audit, or financial services and can demonstrate around 75% of the skills we’re looking for, we’d love to hear from you.
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- First-stage interview via Microsoft Teams with the Hiring Manager (60 minutes)
- Final-stage competency-based interview including a data-based scenario exercise (75 minutes, face-to-face)
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
Job Title: Financial Controller – Enhanced Debt (Loan Asset Management)
Business Unit & Team: BNP Paribas Asset Management – Alts
Reporting to: Finance (Loan Asset) Manager – CRE Debt
Location: London, UK (Bishopsgate)
BNP Paribas Asset Management (BNPP AM) is the asset management division of BNP Paribas Group. As of July 1, 2025, AXA Investment Managers’ (AXA IM) activities have been fully integrated into BNPP AM, creating a unified and strengthened global platform.
BNPP AM is a leading global asset manager, leveraging the Group’s scale, stability, and expertise. We serve a diverse client base, including institutional investors, corporations, distribution partners, and retail clients worldwide. Our investment capabilities cover a broad range of asset classes, from traditional strategies like equities, fixed income, and multi-assets to alternatives such as real estate, infrastructure, private debt, and private equity. This allows us to tailor solutions to meet client objectives.
With AXA IM’s integration, BNPP AM now ranks among Europe’s top asset managers, managing approximately €1.6 trillion in assets, with a focus on long-term savings and alternative strategies.
Sustainability is central to our approach. We prioritize ESG and responsible investing to deliver sustainable, long-term performance while supporting environmental, social, and economic transitions. Adopting a pragmatic, long-term perspective, we aim to generate durable value for clients, employees, and the economy, backed by strong risk management and responsible finance principles.
All figures are sourced from publicly available data as of September 2025
Job Purpose:
Financial Controller – Enhanced Debt (Loan Asset Management) is responsible for the financial oversight, portfolio monitoring and control of commercial real estate debt investments – mainly development financings, from loan closing through their full lifecycle.
The role sits at the intersection of fund management, asset management, risk, and external counterparties, ensuring the accuracy, robustness and timeliness of financial data, cash flows, valuations and reporting.
The position also contributes actively to the ongoing evolution of systems, controls and operational processes in line with the growth and increasing sophistication of the Private Debt platform along with a new strategy (Enhanced Debt) being launched.
Daily responsibilities:
- Loan & Asset-Level Financial Management
- Monitor the performance and evolution of CRE and Infrastructure Debt investments from closing to repayment.
- Track interest payments, principal repayments, fees and cash flows across portfolios.
- Follow up on covenant compliance (LTV, DSCR, Debt Yield), waivers, restructurings, extensions and refinancings in close coordination with Fund Management.
- Review asset valuations, cash flow models, tenancy schedules and key operational metrics, including ESG-related indicators.
- Valuation, Reporting & Governance
- Prepare valuation committee and loan review materials, support valuation proposals and related documentation.
- Contribute to statutory, regulatory and investor reporting (incl. SCD where applicable).
- Coordinate with auditors, company secretaries and external advisors during reporting and review cycles.
- Operational Oversight & Controls
- Act as FMCG point of contact for Fund Managers, Facility Agents, Borrowers, Risk teams and service providers on an allocated loan portfolio.
- Ensure deal closings are properly processed: guidelines check, deal allocation validation, KYC coordination, payment and settlement follow-up.
- Perform reconciliations between operating systems and internal/external reporting to ensure data integrity and audit readiness.
- Process & Systems Development
- Participate in the implementation and enhancement of asset management, reporting and risk systems.
- Contribute to the continuous improvement of FMCG processes, controls and operating model in a growing Private Debt platform.
Skills, qualifications & experience:
- Graduate degree from a leading business school, engineering school or university
- Proven experience in asset management, banking, loan servicer or private debt / real estate debt environment
- Strong financial, analytical and organizational skills
- Solid understanding of loan documentation, private debt instruments and development loans
- Strong interest in Commercial Real Estate Debt
- High level of autonomy, rigor, and ability to manage multiple workstreams
- Advanced Excel skills, knowledge of SimCorp Dimension or Blackrock Suite is a plus
- Fluent English required; French professional proficiency is an asset
Knowledge and skills:
- Private Debt / Real Estate Debt lifecycle management
- Financial controls, reconciliations and reporting
- Covenants, waivers and loan documentation analysis
- Valuation processes and governance
- Strong stakeholder management and cross‑functional coordination
We would love to know more about you. Let’s connect! Send us your resume
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business area
BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organisations. Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies.
Digital Team is charged with driving innovation and digital transformation of Global Markets businesses across client platforms, internal tools and 3d party technologies. In addition, the team reinforces Global Markets’ relationship with fintech, aligned with Global Markets’ business strategies working together with the strategic investment team.
Job Purpose
As a GenAI GTM Product Manager you will be responsible for building MVP & scalable solutions leveraging on the latest AI capabilities to deliver high value products and use cases to the business in collaboration with the AI LAB, Tech and business teams.
Scope: Global
Key responsibilities
- Design and implement Gen AI (LLM) solutions across Global Markets leveraging on the latest AI technologies (e.g. Large Language Models).and the technical team.
- Continuously monitor and improve performance and usage of solutions across the lifecycle, analysing data to identify areas for improvement and growth.
- Participate in prioritisation of business use cases and allocation of resources.
- Help to build a team of GTM Product Managers ensuring good practice and execution of use cases.
- Keep updated with the latest AI-related technologies and market developments.
- Work closely with AI-LLM Product Team to shape future capabilities, eliminate blockers, suggest improvements, and ensure reuse of (part/all) the delivered solutions across businesses.
Requirements
- Master’s degree in Computer Science, Engineering, Mathematics or a related technical field.
- Proven experience in building and deploying technical solutions leveraging on latest (AI) technology.
- Strong programming skills.
- Experience with LLMs, RAG or agentic use cases.
- Good understanding of concepts and algorithms underlying LLMs.
- Strong communication skills and ability to articulate technical concepts to business stakeholders.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
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