Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business Area

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.

Job Purpose 

The role is to assist senior team members in the day to day business activities and contribute to a variety of tasks allowing a general introduction to the Research and Cash Equities business.

Key Responsibilities

As an Analyst in the EMEA Equiy Research business, you will be accountable to support a team head on all research tasks. Day to day tasks include

• Financial analysis and modelling of financial statements
• Monitoring of market trends, databases and industry developments
• Contribute to the idea generation
• Take part in the written product: from quick briefs on earning results or strategic events to more in-depth, original thought pieces
• Listen to clients and sales meetings 
• Produce marketing materials for clients
• Collaborate with the lead analyst and product management to generate an deliver a strong product pipeline 
• Help improve the team infrastructure and processes with new ideas and tools 
• Communicate industry and stock views to sales, trading, institutional investor clients, management teams and other important stakeholders.
• You’ll have direct access to all Research stakeholders: internally with sales, traders, specialist sales and externally with corporates and clients.

Requirements

• Degree from a leading university with an excellent academic record; or equivalent work experience 
• Good understanding of financial markets
• Curious and eager to learn
• Confident verbal, written communication and networking skills 
• Proficient with MS Office tools, including Excel 
• Great organisational, multitasking and time management skills 
• Strong analysis and judgement 
• Meticulous accuracy with a keen eye for detail 
• Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills
• Excellent spoken and written English. Additional languages are an advantage

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

• You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 14 months

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

• Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite

Account Manager

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

An exciting opportunity to join an established team within part of our Mid Market Account management team, you will be responsible for supporting the provision of company cars and light commercial vehicles to our Mid Market corporate customers. 

This fast paced and dynamic role ensures that our customers receive expert knowledge and advice on all aspects of managing and maintaining their fleet of vehicles. This role also offers opportunity to upskill internally whilst learning about the different sales channels we have on offer at Arval.

Some of your key responsibilities will include:

• Responsible for your own portfolio of customers
•  Offering and delivering top quality customer service
•  Building a solution and problem solving to deliver the best possible service to our customers
•  Helping customers to decide on vehicle choice, delivering competitive pricing with required lead times.

What we’re looking for

We are looking for an outstanding account manager. You will have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way whilst demonstrating complete professionalism and tact that comes naturally to you.

You’ll also be able to demonstrate:

•  Confident communicator (verbal & written)
•  Uncompromising customer focus
•  Professional but personal people skills
•  Outstanding ownership & problem-solving ability

The package

We offer a basic starting salary of up to £28,500 plus a core commission element of £4,000. On top of this figure, over-performance can result in an additional £3,000 commission payment.

We also provide a comprehensive benefits package, including:

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for? Apply today and we’ll be in touch.

#LI-Hybrid

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business Area

BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organizations.

Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies. Their global network comprises more than 3,000 professionals working on our six main trading floors in London, Hong Kong, New York, Paris, Singapore and Tokyo. They are supported by regional offices throughout Europe, the Americas, Middle East and Asia-Pacific.

Job Purpose 

The role is to assist the team with the day-to-day business activities under supervision.

Key Responsibilities

• Operating with full supervision by senior members of the team:
  • Participate in Technical and Business Skills Training.
  • Support senior team members with day-to-day activities.
  • Complete specific assignments. 

Data & AI Lab

• Using the latest techniques of Machine and Deep Learning to build models for our trading and sales activity leveraging internal and external data to improve the service we give to Clients while managing tightly the risk associated to those products.
• Build our next generation of Natural Language Understanding interface (Speech to Text and Chat to Systems) across all business lines.
• Participate in the design and development of our core research projects such as unsupervised classification of the various market participants behaviour, sentiment analysis in chats or new and improvement of the market making in low or high frequency.
• Be able to innovate freely, introducing new techniques or technologies if needed.

Requirements

• Degree from a leading university with an excellent academic record and in pursuit of a Master’s or PhD in a quantitative subject and equivalent work experience. 
• Good understanding of financial markets.
• Curiosity and eagerness to learn.
• Confident verbal, written communication and networking skills. 
• Proficient with MS Office tools, including Excel.
• Great organisational, multitasking and time management skills. 
• Strong analysis and judgement.
• Meticulous accuracy with a keen eye for detail. 
• Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills.Excellent spoken and written English. Additional languages are an advantage.
• Good programming skills (C++, Python, Java, R or other equivalent) will be needed.
• Delivery-driven mindset.

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

• You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 8

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

• We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

• Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
• Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

This is an exciting opportunity to join national property consultancy Strutt & Parker at a pivotal moment in its growth journey, following significant investment and the launch of a refreshed brand identity earlier this year.

Reporting to Strutt & Parker’s Head of Marketing and Client Experience and working closely with the Head of Communications across BNP Paribas Real Estate and Strutt & Parker, the Senior Communications Manager will play a central role in shaping how the business is seen and heard across media, social media and thought leadership.

The successful candidate will develop and deliver strategic communications that raise Strutt & Parker’s profile, support business growth and bring the brand to life for clients and in the wider market. With a strong focus on reputation and visibility, this role will help position Strutt & Parker as the UK’s leading property consultancy.

What You’ll be Doing

• Act as the communications partner for Strutt & Parker’s residential business with management of London sales and lettings, including the new Brokerage model, Research and Private Client teams.

• Serve as a trusted advisor to key spokespeople, building strong internal relationships and ensuring communications is understood, valued and leveraged across the business.

• Build and maintain strong relationships with key media contacts across trade, national, international, and broadcast media to secure high-quality coverage for the brand and for clients’ instructions.

• Plan and deliver impactful communications campaigns to support property launches.

• Develop and execute integrated communications campaigns to promote key research reports and thought leadership initiatives.

• Identify and respond to property market trends and news opportunities, positioning Strutt & Parker as an authoritative and influential voice in the media.

• Create and oversee content for Strutt & Parker’s social media channels to increase reach, engagement and brand impact.

• Produce high-quality written content, including press releases, thought leadership articles, SEO-focused blogs, scripts and briefing documents, ensuring consistency with our tone of voice and core messaging.

• Edit and refine copy for wider marketing materials, including capability statements, award submissions and pitch documents.

• Monitor, evaluate and report on media coverage and campaign performance, providing regular insight and recommendations to stakeholders.

• Work closely with the wider Marketing team to ensure communications activity is aligned with and enhances broader brand and campaign activity.

• Collaborate with relevant industry bodies, PR agencies and press offices, particularly on joint instructions, and with developers and housebuilders where appropriate.

• Plan and support events including journalist engagement, agent workshops, and messaging for key internal conferences and business events.

• Partner with internal communications colleagues to ensure key business wins, appointments and achievements are effectively shared across the wider organisation.

• Develop a thorough understanding of Strutt & Parker’s Rural business and liaise with Rural communications to ensure alignment on corporate matters, content, and cross-selling opportunities within the business.

• Support the Head of Communications in managing issues and crisis communications, helping to protect and enhance the firm’s reputation.

• Line management of a Communications Manager.

Person Specification

• 3-5 years’ experience at manager level, with a strong track record in media relations.

• Exceptional writing and editing skills, with the ability to produce compelling content for a range of audiences and channels.

• Demonstrable expertise across multi-channel communications, including traditional media, digital platforms and social media.

• Commercially aware, with the ability to align communications activity with broader business objectives.

• Confident working with senior stakeholders, with experience advising spokespeople in a fast-paced, high-profile environment.

• Strong organisational and project management skills, with the ability to manage multiple priorities and deadlines effectively.

• Experience managing or mentoring direct reports.

• Experience in the residential property sector, luxury/lifestyle brands, or a related industry would be advantageous, but is not essential.

The role

Strutt & Parker’s Cambridge office is seeking a new member to join the rural consultancy and management team. As a key office within Strutt & Parker, we have a growing team with a wealth of opportunity for career progression.  

We undertake the full range of rural services for our clients, offering a diversity of work in management, consultancy, valuation, farming and environmental services.  The role will involve a blend of estate management and consultancy working within the team but with opportunities to work with other disciplines within the office. 

We are looking for a real team player – someone with energy, drive and a wish to grow and further their career in rural surveying. 

In this role you will:

•    Work with the Director and senior members of the team in delivering high quality work for key clients

•    Act as supporting agent for a selection of estate management clients offering well rounded, professional advice.

•    Undertake estate and farming business reviews. 

•    Ensure the achievement of key client deliverables.

•    Adhere to internal and client process and compliance standards.

•    Support opportunities to leverage skills and expertise to develop new business for the wider team.

•    Display innovative thinking to assist with introductions and delivery of new business.

•    Undertake secured lending and other professional valuations.

•    Manage and lead trainees within the team.

•    Mentor and coach junior members of the team.

•    Monitor the profitability of the client relationship and seek to identify and develop new business opportunities.

About you:

•    A competent and experienced MRICS qualified rural surveyor with an appropriate record of delivering work across a range of projects.

•    Capable of building relationships with existing and new clients and generating new opportunities.  

•    Possessed of a composed manner in order to be able to work under pressure.

•    Have good time management skills with the ability to prioritise workloads and achieve deadlines.

•    Value accuracy and attention to detail

•    Display excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues, and clients.

•    Hold a full UK drivers licence

Qualifications:

•    Relevant undergraduate/postgraduate degree or equivalent.

•    MRICS qualified – preferably Rural pathway with 6 months to 2 years PQE.

•    Preferably RICS registered Valuer or working towards this

•    CAAV membership/qualification an advantage.

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Fraud Professional – Senior

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

The Fraud Professional Senior brings fraud detection expertise to our Fraud function and supports the first line of defence against suspected fraud. You will provide credit decisions on genuine applications following business guidelines on cases of non-confirmed fraud and ensure all systems are updated accurately to meet industry standards and compliance requirements.

Key Responsibilities

• Detect and manage POS fraud by reviewing fraud detection systems, investigating suspicious activity, and ensuring accurate decisions with positive customer outcome
• Support fraud investigations by assisting team members, managing associated fraud links, and escalating trends to reduce business risk
• Deliver empathetic, customer-focused outcomes, ensuring all verbal and written communications are clear, professional, and accurately recorded
• Maintain compliance with regulatory requirements and internal policies while managing customer accounts and using digital systems with accuracy
• Engage proactively in team collaboration, training, and continuous improvement initiatives, staying updated on industry fraud trends and internal tools

Skills & Attributes

• Proven experience in Fraud Detection
• High attention to detail
• Sound Judgement and decision making
• Strong Communication Skills
• Credit Bureau working experience
• Experience in Financial Services or a Credit Broker environment within Retail Finance
•  

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan
• Opportunity to buy/sell holiday giving you even more control over your work-life balance
• Flexible benefits including private medical insurance and lifestyle discounts
• A culture that values collaboration, development, and wellbeing

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers 

Your Application Journey

• Call with our Talent Acquisition team
• One hour competency-based interview with the Hiring Manager, including a short exercise 

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Data Privacy Notice – The Curve Group

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with. 

We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations. 

We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise. 

For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/

The role

Due to growth, our dynamic and enthusiastic team are seeking a new member to join their rural consultancy and management team. As a key hub office within Strutt & Parker, we have a vibrant multidisciplinary office with a wealth of opportunity for career progression.  

We undertake the full range of Rural services from  within our multi-skilled team, with diversity of clients and work types through management, consultancy, valuation, farming and environmental services.  Our technical excellence ensures an impressive client base, and we advise on some of the most prestigious landowners in the area. The role will be a blend of Estate Management and professional consultancy, working within the team but with opportunities to work with other disciplines within the office. 

Our ethos sits at the heart of how we work and what we do; we are looking for a real team player – someone with energy, drive and a wish to grow and build their career in rural surveying.  

In this role you will:

•    Act as lead agent on the ground for a selection of key estate management clients with regular client interaction.

•    Work to support senior team members in wider estate management and professional consultancy projects and including interaction and liaison with other professionals in our wider business.

•    Have the opportunity to work on secured lending and other professional valuations if the candidate is appropriately qualified and wishes to;

•    Start to take on a role of actively supporting training and graduate team members. 

•    Build and cultivate a strong professional network in the region and be a brand ambassador for our company.

•    Support in marketing events and business development for and alongside the team. 

About you:

•    You will have a great ‘can do’ attitude. 

•    Competent and experienced (ideally MRICS qualified but not essential) rural practitioner with experience of delivering work across a range of projects

•    Demonstrate aspirations for and initial leadership potential, capable of building relationships with existing and new clients and generating new opportunities with time

•    You will have all the great qualities we would normally expect: you will work well under pressure, be organised and efficient with your time, accurate and pay attention to the detail and be an exceptional communicator. 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Health Cash Plan, up to 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Complaints Team Leader 

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We’re looking for an experienced Team Leader – Customer Resolution to lead and develop a high-performing team responsible for delivering fair, timely and customer-focused complaint resolutions. You’ll coach and support colleagues, drive operational performance and ensure every customer interaction reflects our values while meeting FCA regulations and Consumer Duty requirements. You’ll also play a key role in identifying opportunities for continuous improvement, helping to enhance customer outcomes and reduce future complaints.

Key Responsibilities

• Lead, coach and develop a team of Customer Resolution colleagues, creating a culture of accountability, collaboration and continuous improvement.
• Drive team performance against agreed service levels, quality standards, and customer outcome measures.
• Support the investigation and resolution of complex customer complaints, acting as an escalation point where required.
• Ensure customers, including those in vulnerable circumstances, receive fair, empathetic and compliant outcomes in line with Consumer Duty and FCA expectations.
• Use root cause analysis and customer insight to identify trends, improve processes and enhance the customer journey.
• Collaborate with stakeholders across the business to deliver operational excellence, manage risk and support continuous improvement initiatives.

Skills & Attributes

• Previous experience leading a team within a Complaints environment.
• Strong coaching and performance management skills with the ability to motivate and develop high-performing teams.
• Good understanding of FCA regulations, Consumer Duty and delivering fair customer outcomes.
• Excellent communication and stakeholder management skills with the confidence to influence and build effective working relationships.
• Strong organisational skills with the ability to prioritise workloads and manage changing business demands.
• Analytical and customer-focused, with a passion for continuous improvement and delivering outstanding service.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan.
• Opportunity to buy/sell holiday giving you even more control over your work-life balance.
• Flexible benefits including private medical insurance and lifestyle discounts.
• A culture that values collaboration, development and wellbeing.

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are Positive, 

Brave and Own It.

Don’t let confidence hold you back. You don’t need to meet every requirement—if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Competency-based interview including a short excercise (90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

People Service Delivery Coordinator

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We’re looking for an organised and proactive Service Delivery Coordinator to join our People Team. You’ll play a key role in delivering an efficient and seamless HR service, coordinating people processes across the employee lifecycle while providing first-line support to colleagues and managers. Working closely with stakeholders across the business, you’ll help ensure our HR operations are accurate, compliant and continuously improving.

Key Responsibilities

• Coordinate HR administration across the employee lifecycle, including onboarding, contractual changes and leaver processes.
• Maintain accurate HR records and support payroll, reporting and data management activities.
• Provide first-line advice on HR policies and processes, escalating more complex queries where appropriate.
• Coordinate learning and development activities, regulated role compliance and the maintenance of the job description library.
• Process invoices and support budget tracking for the People Service Delivery function.
• Build strong relationships with stakeholders across the People Team, Payroll, Finance and the wider business while identifying opportunities to improve processes and service delivery.

Skills & Attributes

• Previous experience in HR administration or HR operations, ideally within a shared services environment.
• Strong organisational skills with the ability to manage multiple priorities and coordinate a variety of HR activities.
• Excellent communication and stakeholder management skills.
• Strong attention to detail with experience maintaining accurate employee data and records.
• Good understanding of HR processes, employment legislation and policy application.
• A proactive, continuous improvement mindset with experience using HR systems and producing accurate reporting.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan.
• Opportunity to buy/sell holiday giving you even more control over your work-life balance.
• Flexible benefits including private medical insurance and lifestyle discounts.
• A culture that values collaboration, development and wellbeing.

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are Positive, Brave and Own It.

Don’t let confidence hold you back. You don’t need to meet every requirement—if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Informal chat with the Hiring Manager
• Competency-based interview including a short presentation (90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

The role

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focussed on soft services, occupier engagement and customer experience, within a single complex building.

Responsibilities

•    Prepare, monitor and reconcile service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site-based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities to meet statutory obligations 

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and always adhered to, taking an active role in the event of emergency situations

•    CX Lead with annual event planning and delivery of the social value engagement plan 

•    CX Lead in delivering an effective comms plan related to operations and project works

•    CX Lead with reporting and budget management 

•    Act as deputy to the Building Manager, assuming day-to-day leadership during periods of absence to ensure effective management of the building

Person specification

Qualifications/Key Skills

•    Degree or equivalent or by experience

•    Membership or Associate Membership of IWFM or RICS

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH 

Experience

•    Previous experience in a similar role 

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles 

•    Management of in-house and supplier staff 

•    Management of supplier relationships 

•    Good health and safety and environmental knowledge 

•    Good mechanical and electrical services knowledge

•    Previous experience of planning and executing occupier engagement strategy and events programmes

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

•    Experience of managing single-site environments 

•    Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m 

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.