Customer Service Advisor

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well. 

Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call. 

Why join us?

We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

• The wide variety of queries you get to deal with.
• There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
• It’s a friendly, supportive, and fun team
• You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.

What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line. 

What we’re looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We’d also like you to bring your:

• Warm and helpful telephone manner.
• Curiosity, and hunger for learning new things.
• Ability to learn new systems and tools.

The package

We offer a basic starting salary of £26,732, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home. 

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

• Telephone interview our Talent Acquisition team
• 1-hour interview with some of our Driver Desk management team

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch. 

#LI-Hybrid

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

•    Being a great place to work

•    Committed to sustainability and having a positive impact

•    Being dedicated to the development of our people

Business Area

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.

Job Purpose 

• The intern will support all aspects of the global Front Office supervisory framework and facilitate the initial implementation of the framework in the first year of the operation in the framework. They will serve as first point of contact (‘helpdesk’) for supervisors and facilitate the formalisation of supervisory arrangements and their governance.
• The scope of the role is EMEA and APAC.

Key Responsibilities 

• Serve as first point of contact for FO supervisors, support them in their understanding of the FO Supervision procedure and the formalisation and record keeping of any specific arrangements (e.g. partial delegation). 
• Help supervisors in their contacts with control teams to achieve the necessary visibility of various Supervisory Information (eg controls, KPIs, reports) in line with the guidelines embedded in the FO Supervision Procedure
• Facilitate the retention of all records and full audit trail pertaining to supervisory arrangements
• Contribute to the organisation and operation of the governance to ensure the effectiveness of the FO Supervision within GM

Requirements

Essential

• People’s contact and networking skills – clarity of communication, willingness to help and to create productive long term relationships with senior FO supervisors is essential
• Personal organisation – maintaining thorough and organised records (e.g. on SharePoint) 
• Communication skills – verbal, written and visual
• Ability to manage meetings through their lifecycle (preparation, moderation, minutes taking, follow up of action points) 
• Fully fluent in English (including good writing skills) 

Preferred

• Ability to set up, organise and maintain a SharePoint site
• General understand of Global Markets activities and structure 
• Interest in financial regulation and risk management topics
• Additional languages (e.g. French) are a plus but not essential

Conduct

•    Be a role model, supporting and fostering a culture of good conduct.

•    Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.

•    Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

•    You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 

•    Successful candidates for this long term internship will be considered for London ONLY.

•    Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: Up to 22 months

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

•    Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

•    Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

•    Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

•    Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

•    Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

•    Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

•    Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

•    Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

•    Being a great place to work

•    Committed to sustainability and having a positive impact

•    Being dedicated to the development of our people

Business Area

• The mission of RISK Market & Financial Institutions (“RISK MFI”) is to provide the Senior Management of the Group, of the RISK Function, of Global Markets (“GM”) and of 2S with full transparency and dynamic analysis and monitoring of market, counterparty, valuation and liquidity risks originated and managed by CIB and of credit risks on Financial Institutions in order to assist them in their risk decision making and monitoring.
• The main mission of the RISK MFI – Management Information (“MI”) is to provide General Management, Metiers and RISK Function with a global independent view and analysis of key risks, related to market, liquidity, equity, credit and counterparty risks, supporting optimal decision-making and to contribute to group-wide internal and external disclosure. As such, the team maintains an associated governance framework including Metiers, RISK MFI, RISK ALMT and RISK IPS, comprising recurring committees from Financial Market Risks Committee (“FMRC”) to Main Positions meetings. MI’s scope includes the internal model and standard approach capital production for market, counterparty and settlement risk, as well as the steering and animation of the framework for capital markets stress testing for internal and regulatory purposes.

Job Purpose 

The MI MSI Credit Counterparty Risk team are responsible for the identification, measurement and analysis of main credit counterparty risks across asset classes, and the continuing evolution of the MI framework to deliver this. This includes Counterparty Risk Main Positions MI and Meetings, Counterparty Risk sections of the Financial Markets Risk Committee (FMRC), and various contributions to Board-level Risk Committee (CCIRC), MI and regulatory reports for supervisors and other audiences as required.  

• Scope: Global

Key Responsibilities 

• Risk analysis and report compilation to support the MI Credit Counterparty Risk team in an accurate and timely manner, performing tasks as delegated, and going beyond core task requirements where opportunities are identified to add further value.
• Contribute to production of Credit and Counterparty elements of the monthly FMRC documentation, including key highlights or focus papers in order to meet management needs, identifying key risks for advance discussion, and performing assigned sections with guidance / roadmaps if needed.
• Contribute to delivery of CCR Main Positions MI and meetings. Attendance and presentation for meetings, commenting exposures, and identifying key / emerging risks or concentrations, encouraging valuable discussion, including secretarial responsibilities.
• Contribute to regulatory demands, such as ad-hoc or periodic regulatory demands (e.g. Datagaps I-I or NFA) and related data quality tasks.
• Contribute to production of other relevant / on demand reports to the Board and to Group, Businesses and RISK Management, as well as requests from ratings agencies, regulators and auditors with guidance if needed.
• Identify important metrics or topics, which would be of interest to senior management, contributing to the analysis on specific points of attention. 
• Improve existing processes in order to optimize efficiency through automation, improve transparency, enhance functionality and ensure optimal quality of reporting. 
• Adhere to procedures, performing and enhancing controls, data quality processes.

Requirements

Essential

• BSc. with a numerical focus (e.g. scientific, mathematical or financial discipline).
• Skills – Technical: Microsoft Office (Expert); Counterparty Risk Knowledge (Beginner)
• Skills – Behavioural: Communication skills – oral & written (Proficient); Ability to deliver / results driven (Proficient); Ability to collaborate / teamwork (Proficient); Ability to synthesise, simplify (Intermediate)
• Skills – Management: Ability to manage / facilitate a meeting or committee (Intermediate)

Preferred

• Qualifications / Certifications: Masters level education in a technical/scientific field (e.g. maths, physics, engineering, finance).
• Skills – Technical: Python (Beginner); Market Risk Knowledge (Intermediate)
• Skills – Behavioural: Creativity and Innovation / Problem Solving (Intermediate); Ability to develop and adapt a process (Intermediate); Ability to develop and leverage networks (Intermediate)
• Skills – Management: Ability to Inspire Others / Generate Commitment (Beginner), Personal Impact / Ability to Influence (Beginner)

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

•    You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 

•    Successful candidates for this long term internship will be considered for London ONLY.

•    Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 22 months

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

•    Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

•    Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

•    Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

•    Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

•    Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

•    Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

•    Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

•    Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

The Role

Working on a wide variety of interesting projects, you will be involved in a range of planning applications, appeals and Local Plan applications for landowners, developers and land promoters. You will be expected to lead your own projects as well as supporting senior colleagues on more complex matters. 

We are looking for a highly motivated and experienced individual with a proven track record in the delivery of excellent client care, gained in the private or public sector who is able to give commercial planning advice in an ever changing environment.

Requirements:

•    MRTPI qualified with a proven career record demonstrating regular progression, the ability to manage client at all levels and with a high standard of written work.

•    The ability to work in a team environment and able to manage competing demands whilst prioritising tasks for yourself and others, with the key ambition being to meet clients’ expectations.

•    A creative problem-solver who advocates ideas and solutions clearly.

•    A flexible attitude towards working and be self-motivated with a strong team spirit.

•    Self-assured, confident, enjoy the prospect of developing their own client base and making a real contribution to the prosperity of Strutt & Parker and themselves.

Competencies

•    Flexibility and agility – able to juggle several tasks at the same time.

•    Initiative and motivation – thinking for yourself and working with minimal supervision.

•    Awareness – able to identify limits of own abilities and seek help from colleagues where appropriate.

•    Proactive – able to identify opportunities and constraints, and to think outside the box.

•    Efficient and organised – able to effectively manage own time and budgets.

•    Commercially astute – able to recognise clients’ varying needs.

•    Pursues excellence – seeks to provide a high quality of work and keen to improve skills.

Person Specification:

•    Strong and effective team player within the local office team.  

•    Aspiration and energy to develop their own professional reputation and profile and that of the firm 

•    Ability to gain the respect of colleagues, clients and their staff and advisors by providing a personable and highly professional service within their sphere of expertise

•    The ability to create and maintain effective relationship at all levels inside and outside of the business, and translate these into opportunities;

•    Strong project management skills, to deliver a high quality service to our clients, delivering successful outcomes in a timely manner, ensuring the delivery of external inputs at the appropriate stages. 

Professional Skills & Qualifications

•    Professionally qualified RTPI 

•    Excellent research and analytical skills 

•    Excellent IT skills including use of MS Word, Excel, PowerPoint, Outlook and Internet 

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The Role

Working on a wide variety of interesting projects, you will be involved in a range of planning applications, appeals and Local Plan applications for landowners, developers and land promoters. You will be expected to lead your own projects as well as supporting senior colleagues on more complex matters. 

We are looking for a highly motivated and experienced individual with a proven track record in the delivery of excellent client care, gained in the private or public sector who is able to give commercial planning advice in an ever changing environment.

Requirements:

•    MRTPI qualified with a proven career record demonstrating regular progression, the ability to manage client at all levels and with a high standard of written work.

•    The ability to work in a team environment and able to manage competing demands whilst prioritising tasks for yourself and others, with the key ambition being to meet clients’ expectations.

•    A creative problem-solver who advocates ideas and solutions clearly.

•    A flexible attitude towards working and be self-motivated with a strong team spirit.

•    Self-assured, confident, enjoy the prospect of developing their own client base and making a real contribution to the prosperity of Strutt & Parker and themselves.

Competencies

•    Flexibility and agility – able to juggle several tasks at the same time.

•    Initiative and motivation – thinking for yourself and working with minimal supervision.

•    Awareness – able to identify limits of own abilities and seek help from colleagues where appropriate.

•    Proactive – able to identify opportunities and constraints, and to think outside the box.

•    Efficient and organised – able to effectively manage own time and budgets.

•    Commercially astute – able to recognise clients’ varying needs.

•    Pursues excellence – seeks to provide a high quality of work and keen to improve skills.

Person Specification:

•    Strong and effective team player within the local office team.  

•    Aspiration and energy to develop their own professional reputation and profile and that of the firm 

•    Ability to gain the respect of colleagues, clients and their staff and advisors by providing a personable and highly professional service within their sphere of expertise

•    The ability to create and maintain effective relationship at all levels inside and outside of the business, and translate these into opportunities;

•    Strong project management skills, to deliver a high quality service to our clients, delivering successful outcomes in a timely manner, ensuring the delivery of external inputs at the appropriate stages. 

Professional Skills & Qualifications

•    Professionally qualified RTPI 

•    Excellent research and analytical skills 

•    Excellent IT skills including use of MS Word, Excel, PowerPoint, Outlook and Internet 

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

We are specifically looking for an individual who has a proven track record of selling high value homes in Oxford and the wider city market. 

This individual will be responsible for heading up the sales of residential property in Oxford City. 

As a Senior Associate Director, this individual will also support the Head of Office in driving revenue, profitability and lead generation throughout their patch. They will be a strong sales person with prior knowledge and a proven record of accomplishment in the same or similar patch. 

Responsibilities

•    Delivery of individual and team revenue against set targets through the sale of residential properties in the area. 

•    Develop relationships and work closely with clients through meetings to secure future instructions/business

•    Sourcing, pitching for, and securing new business through developing relationships with potential clients.

•    Meeting with clients and provide a service tailored to individual instructions.

•    To progress of sales to completion including liaison with solicitors as appropriate, and keeping all parties well informed.

•    Maintain a network of both internal and external contacts and make use of these in order to gain information on relevant markets and new business opportunities

•    Maintain team standards according to company policy and external regulations in relation to compliance and KYC responsibilities.

Person specification

The desired candidate will:

•    Be able to demonstrate a successful track record of meeting and exceeding sales targets

•    Have a proven track record of securing instructions in the Oxford City market

•    Demonstrate in-depth local knowledge of Oxford and the surrounding area 

•    Have a full understanding of all relevant regulation and AML and KYC procedures required in residential transactions

•    Must hold a full, valid driving licence

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business Area

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions. The Front Office Internship is part of either the Global Banking or Global Markets business lines. 

Global Markets is BNP Paribas’ capital markets business within the Corporate & Institutional Bank (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutionals, corporates, private banks and retail distribution networks.

Job Purpose 

The role is to assist senior team members in the day to day business activities and contribute to a variety of tasks allowing a general introduction to the business.

Key Responsibilities 

• Participate in Technical and Business Skills Training 
• Support senior team members with day to day activities
• Complete specific assignments, such as :
  • Point of contact for the sales team on client requests
  • Interacting with various teams (sales, structuring, marketing) to facilitate day-to-day business
  • Preparing and improving activity reports
  • Assisting in preparing management presentations
  • Assisting in market research and competition analysis
  • Participating in enhancement of existing marketing materials
  • Preparing frequent communications on activity and developments
  • Assisting with structurers, sales & business setup improvement projects

Requirements

• Degree from a leading university with an excellent academic record; or equivalent work experience 
• Demonstrable interest in the financial markets or economic affairs
• Proactive and enthusiastic self-starter
• Strong mathematical, analytical & quantitative skills
• Strong attention to detail
• Strong organizational and time management skills
• Team player
• Excellent spoken and written English are crucial and other languages are an advantage
• Programming skills (Python, Java, VBA) welcome

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

•    You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 

•    Successful candidates for this long term internship will be considered for London ONLY.

•    Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 12 months

Start Month: June 2026

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

•    Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

•    Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

•    Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

•    Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

•    Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

•    Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

•    Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

•    Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business Area

ALM Treasury has a unique position within the BNP Paribas, as a transversal activity present throughout the Group. It manages balance sheet financial risks and requires ALM Treasury to operate in the financial markets and partner with all of the Group’s entities.

ALM Treasury’s mission is to:

* Manage the liquidity position of the Group including access to central banks & their liquidity facilities

* Manage the interest rate risk in the banking books (IRRBB) generated from the Group’s activities

* Manage the operational and structural foreign exchange risks of the Group

* Redistribute liquidity & funding within the businesses

* Optimise wholesale funding in capital markets

* Use credit portfolios as collateral for debt issuance, securitisation and clearing operations

It also performs a prudential role by scrutinising liquidity risk for the Group through the monitoring of internal

liquidity indicators and external market indicators and protecting the BNP Paribas name in wholesale funding

markets.

Job Purpose 

The role is to assist senior team members in the day-to-day business activities and contribute to a variety of tasks allowing a general introduction to the business.

Key Responsibilities 

• Participate in Technical and Business Skills Training 
• Support senior team members of  the team on their daily activities
• Complete specific assignments 
• The work the Intern could be involved in varies depending on the priorities of the desk

Requirements

• Degree from a leading university with an excellent academic record; or equivalent work experience 
• Excellent Maths and analytical skills
• Excellent coding knowledge of Python and VBA
• Good understanding of financial markets  and its products
• Good data analysis skills of large volumes of data
• Excellent written and oral English. Confident verbal, written communication and networking skills
• Strong analysis and judgement 
• Meticulous accuracy with a keen eye for detail 
• Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

•    You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 

•    Successful candidates for this long term internship will be considered for London ONLY.

•    Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 6 months

Start Date: ASAP

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

•    Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

•    Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

•    Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

•    Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

•    Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

•    Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

•    Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

•    Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

The role

Responsible for the assisting the Building Manager in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, across a group of buildings.

Responsibilities

•    Assist in the preparation, monitoring and reconciliation of service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Procure goods and services, following procedures and policies

•    Contribute to the preparation of management reports for a variety of stakeholders and attend management meetings are required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Assist Corporate Facilities & Health & Safety Manager to ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Assist Corporate Facilities & Health & Safety Manager to manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

•    Complete administrative tasks as required to include use of systems, inventory Management

Person specification

Qualifications/Key Skills

•    GCSE level education (or equivalent standard), which will include English and Mathematics qualifications.

•    Membership or Associate Membership of IWFM

•    Managing Safely – accredited by IOSH

Experience

•    Previous experience in a similar role

•    Understanding of commercial leases and the landlord and tenant relationship

•    Understanding of service charge budgets and accounting principles

•    Good health and safety and environmental knowledge

•    Basic mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

We are proud to offer award-winning benefits to support and reward our employees:

• Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.
• Financial:  Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice.