The role

This individual will work closely with the National Head of Lettings, and the wider leadership team, in the overall management of the Residential Lettings Oxford team. They will have a focus on strategic decision making in order to drive profitability, enhance service and grow profile. In addition, they will have responsibility for the direct management and results of their business area. 

Please note, this role will require the successful candidate to work Saturdays one in three or four on a rota basis

Responsibilities

•    Motivating the team and leading new initiatives to maximise performance

•    Growing market share and winning new instructions

•    Identifying new business opportunities

•    Local marketing and PR opportunities – AdIntel, canvassing, local sponsorship

•    Full portfolio oversight, management and compliance

•    Monitoring KPIs including – viewing numbers, conversion rates

•    Monitoring (in conjunction with local COT) status of deals within KYC

•    Monitoring individual lettings targets

•    Assessing need for performance management where required 

•    Annual Performance reviews with National Head of Lettings 

•    Increase personal and organisational profile, being visible to new and existing clients as Head of Lettings

•    Ensuring that the performance of the Lettings team is in line with client expectations

•    Developing new business avenues

•    Ensure Lettings team is cross selling where possible and that referral opportunities are maximised across both residential and commercial.

•    Work with other Directors across the residential business line

•    Ensure networking is being maximised by attending relevant events

•    Building Teams and Teamwork – guiding and directing the lettings team; establishing and maintaining the team engagement level needed to achieve the group’s objective; establishing lettings team goals and terms of engagement

•    Builds Trust – taking action to build a relationship of trust with individuals; behaves in ways that are consistent with values

•    Planning – determining objectives and strategies required to deliver results; allocating resources according to priorities; determining how to use resources efficiently to accomplish a task or project

•    Sets Goals & Expectations – translating the strategic priorities of the organisation and the operational plan into relevant goals and expectations for individuals that motivate and drive performance

•    Self Development – absorbing new information and ideas and applying them effectively; remaining up-to-date in one’s knowledge and skills; learning from successes and failures

Person specification

Qualifications:

•    Educated to A level standard or equivalent as a minimum

Experience:

•    Solid experience in leading a successful lettings team

•    Pitching, winning instructions. Managing, maintaining and developing client relationships

•    Proven fee earner

•    Able to work at a strategic level and maintains a network of senior contacts and decision makers

•    Experience in provisingg outstanding client service

•    Self starter and can work with little supervision and, where appropriate, under pressure

•    Coaching/mentoring of others

•    Demonstrate a knowledge of the entire lettings cycle and legal and compliance issues

•    Strong market profile as a new business generator 

•    Proficient in the use of Word, Excel & PowerPoint

•    Previous experience of working to deadlines 

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

The Role

The Client Accountant works with a small team of other Client Reporting Accountants and is responsible for all aspects of client and property accounting within a designated portfolio. The Client Accountant is the focal point for co-ordinating our accounting service delivery to both external and internal clients. In addition, there may be a requirement from time to time to work on project type activities. In respect of such projects, there may be a direct reporting line to a member of the Client Finance Senior Management Team.

Key deliverables and responsibilities

•     Act as the principal contact point for clients, surveyors, and other relevant parties on all aspects of accounting service delivery for a designated portfolio of properties 

•    Responsible for the accuracy and completeness of designated client accounting records, including client statements and/or profit and loss and balance sheet reporting, VAT and other tax reporting, charges to tenants and clients, rent deposits, and bank, cash, and service charge reconciliations, maintaining and collating supporting information as required 

•    Understand and document specific client reporting requirements and operating procedures, and ensure that services are delivered in accordance with the agreed contract 

•    Respond promptly to routine queries from clients, tenants and colleagues 

•    Ensure that data pertaining to the portfolio is complete and accurate 

•    Ensure that postings are made promptly, efficiently, and accurately, performing checks of work undertaken on the portfolio by other members of the Client Finance team in accordance with agreed procedures and controls 

•    Attend client meetings as required and work with clients to understand their needs 

•    Compile, check and deliver regular reports in accordance with agreed timescales, ensuring all necessary reviews have been undertaken and signed-off before issue 

•    Regularly review funding to ensure clients’ payment obligations can be met and that monies collected are paid over without delay in accordance with banking requirements 

•    Ensure at all times that client bank accounts are not overdrawn 

•    Review property expenditure on a regular basis, agreeing the accuracy of coding with surveyors and facilities managers, resolving queries with suppliers and actioning any amendments required 

•    Monitor rent, service charge, rates, and similar payments made on the clients’ behalf, ensure that these are made in accordance with the terms and, where appropriate, that associated tax receipts are obtained and filed or passed to the client as required 

•    Ensure all service charge reconciliations are completed within three months of period end in accordance with client requirements and that any balancing charges and/or adjustments are processed promptly 

•    Liaise with the credit control team to understand the arrears position and report to clients accordingly 

•    Supervise the day to day activities of other client and assistant accountants assigned to assist on the portfolio 

•    Complete month/quarter and year end processes and ensure appropriate accounting periods are maintained 

•    Ensure routine charges are raised on a timely basis in accordance with lease and budgetary requirements 

•    Agree interest charges on late payments and write-off of uncollectable charges with the surveyor responsible 

•    Complete all statutory reporting required on behalf of the client 

•    Assist in internal and external audits of financial information, procedures and controls 

•    Calculate and compile completion statements on sale of properties or their transfer to other agents 

•    Assist in identifying and resolving the allocation of unidentified receipts 

•    Adhere to all agreed procedures and controls 

•    Report client service delivery issues and routine key performance indicators 

•    Oversee the set up and continued maintenance of the chart of accounts, sub ledger structure, banking rules and transaction types pertaining to the allocated portfolio 

•    Specific project deliverables as may arise from time to time, as defined by the Client Finance Senior Management Team 

Financial 

•    Has an awareness of wider team or department budget 

•    Participation in the annual property budget and quarterly re-forecast process through to submission to the client 

•    Participation in ensuring the property decisions are made in support of the achieving the budgeted result. 


Clients and Business Development 

•    Assist in business development with new clients by demonstrating systems, processes and procedures operated by client finance 

•    Report to clients based on trial balance to include profit and loss and balance sheet control account reconciliation to include input to the quarterly FMP for sensitive accounts 

•    Prepare monthly reporting to the client to include variance analysis and commentary against budget and re-forecasts throughout the year 

•    Ensure that data held on Tramps maps to the client systems chart of accounts and the all transactional reporting is in a format which can be uploaded to the client’s financial systems 

•    Is proactive in building relationships with internal clients and responsive and helpful to external clients 

•    Functional or specialist competence with relevant understanding of business/ departmental context 

•    Completes own work under minimal supervision/guidance 

•    Can deal with novel or difficult situations within context of own function or specialism 

People 

•    Active team player 

•    Strong communication & written skills both to internal & external stakeholders 

Systems and Process 

•    Ensure that processes and procedures are adopted across disciplines to ensure that accurate and timely accrual based accounting entries are calculated and posted monthly for deferred income and expenditure, accrued income and expenditure, prepayments and accruals 

•    Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships 

•    Makes some decisions within field of expertise 

•    May contribute to, or be expected to lead projects from time to time. 

Person specification

Qualifications 

•    Qualified or part-qualified in a recognised accounting qualification (CIMA, ACCA, AAT) with an appreciation of client reporting requirements, preferable but not essential in a property related client facing role, or qualified by experience with at least three years related financial accounting experience 

Skills 

•    Demonstrable understanding of basic bookkeeping, accruals and prepayments, internal and external financial reporting, financial operations, budgeting & forecasting and associated processes and controls. 

•    Knowledge of property accounting, service charges, CIS and/or property VAT an advantage 

•    Proficient in MS Office 

•    Property management and accounting packages for managing agents 

Experience 

•    Highly numerate with a strong “can do” attitude and attention to detail 

•    Self-motivated, responsible and organised. 

•    Committed to the provision of excellent customer service and to meeting deadlines 

•    Ability to juggle priorities and recognise when to ask for guidance 

We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
The Role
The Credit Controller works within a small team responsible for managing the recovery of monies from tenants / occupiers. The objective of the role is to liaise with tenants on outstanding debts, manage the recovery of arrears and maintain information relating to actions taken. The Credit Controller supports the Credit Control Manager by:
  • Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
  • Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
  • Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
  • Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.
Main Accountabilities
  • Maintain records of debtor payment performance and issue payment reminders to poor payers
  • Chase arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
  • Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
  • Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
  • Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
  • Track repayments against agreed payment plans and notify surveyors and client accountants of any default
  • Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
  • Record details of conversations and actions agreed with tenants to clear outstanding arrears
  • Provide information to support preparation of monthly credit control reports and aged debtor analyses
  • Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required
  • Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
  • Reconcile tenant statements / aged debtor reports
  • Provide tenants with copies of any missing documentation
  • Assist in the allocation of cash receipts at peak periods
  • Contribute to the identification of unallocated cash
  • Adhere to all agreed procedures and controls
  • Participate in the company’s performance management programme, adhering to and promoting internal performance standards.
Person Specification
  • Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
  • Must be highly numerate and accurate with strong attention to detail
  • Tenacious, presentable, assertive and self-motivated
  • Excellent verbal and written communication skills with professional telephone manner
  • Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
  • Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
  • Able to work to tight deadlines and manage time effectively
  • Good skills in Microsoft Office products (Excel, Word, and Outlook)
  • Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

Responsible for ensuring the Client Accounting and Financial Reporting for our Client(s) is managed in an effective and timely manner in accordance with Client requirements.

Responsibilities:

•    Ensure that all Client and property accounting services are delivered to a consistently high standard and to the service levels required by the Client;

•    Maintaining complete and up to date records and financial management, including applying accounting regulations, query management, service charge management, reconciliations, capex, opex and other Client specific procedures;

•    Working with surveyors, Clients and other team members on the most appropriate actions to resolve queries;

•    Supporting the contractual compliance across the team, including performing within the SLAs and KPIs on behalf of BNPPRE; and

•    Assisting in continuously improving processes for market leading best practise financial management and in accordance with all relevant legislation. 

•    Processes are seen as essential to the operations of the team, department and wider internal stakeholders. 

•    Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met; 

•    Work with internal audit and compliance to ensure that all compliance and control requirements are met; and Participate in controls of activities.

Service Delivery

The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Client Accounting and Financial Reporting function is considered to be market leading. It is key that this role will: 

•    Work with the management team to improve the efficiency, effectiveness and control their day-to-day work;

•    Act as the principal contact point for surveyors, and other relevant parties on all aspects of accounting service delivery;

•    Produce client accounting records, including client statements and/or profit and loss and balance sheet reporting, VAT and other tax reporting, charges to Occupiers and Clients, reconciliations, CIS, rent deposits, and bank, cash, and service charge reconciliations, query response and maintaining and collating supporting information as required;

•    Assist in internal and external audits of financial information, procedures and controls.

Qualifications:

•    BA/BS degree in Business Administration, Finance

•    Working toward becoming a qualified accountant

Person specification

•    Highly numerate with strong attention to detail and excellent verbal and written communication skills;

•    Experience of working within an accounting team within in a property management or similar environment;

•    Qualified or part qualified in a recognised accounting qualification (CIMA, ACCA) or qualified through experience. GCSE level qualifications including Maths and English; 

•    Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional manner;

•    Conscientious and highly focussed, with an understanding of accounting and an appreciation of data protection issues;

•    Some understanding of accounting techniques, including general ledger transactions would be an advantage; and transactional services would be an advantage;

•    Committed to the provision of excellent customer service and to meeting deadlines;

•    Commercially astute, innovative and solutions oriented;

•    Organised and methodical, able to work to tight deadlines and manage time effectively, whilst also able to manage multiple projects; and

•    Good skills in Microsoft Office products (Excel, Word, and Outlook).  Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage. 

We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

As a member of the South Kensington Residential office you will play an integral part in representing the firm’s brand and act as a first point of contact for our clients, alongside this there will be some administrative duties required in order to support our team.

The role is required predominantly on Saturdays only.  

Key deliverables

•    Answering the phone, speaking with clients who visit the branch

•    Registering applicants 

•    Keeping window cards/brochure displays/office systems up-to-date

•    Maintaining client files and the Residential client database

•    Any other ad hoc duties required

Person specification

•    Similar experience is not essential but would be preferred

•    Experience in a customer facing role in an environment offering excellent levels of service to high end clientele. 

•    Professional approach and trustworthy 

•    Excellent communication skills both over the telephone and in person

•    Ability to establish and maintain effective working relationships with colleagues and clients

•    Good organisational and co-ordination skills

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE

IT Governance Analyst

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We’re looking for an organised and analytical IT Governance Analyst to help strengthen the governance and oversight of our IT applications and assets. Working closely with IT teams and stakeholders across the business, you’ll support governance activities, maintain accurate records and reporting, and help ensure our IT estate remains compliant with Group standards and regulatory requirements. You’ll also play a key role in identifying opportunities to improve governance processes and reduce operational risk.

Key Responsibilities

  • Support the governance and oversight of IT applications and assets, ensuring compliance with Group governance standards and local procedures.
  • Maintain accurate inventories, governance documentation and lifecycle records, identifying gaps and following up on outstanding actions.
  • Produce dashboards, management information and reporting to provide visibility of governance activity and emerging risks.
  • Work with IT Owners to ensure governance requirements, documentation and lifecycle activities are completed accurately and on time.
  • Support the identification, monitoring and escalation of governance risks, control gaps and non-compliance issues.
  • Contribute to the continuous improvement of IT governance processes, including supporting cloud governance and sustainable IT initiatives.

Skills & Attributes

  • Experience within IT governance, risk, controls, audit, compliance, application management or a similar discipline.
  • Strong organisational skills with the ability to manage multiple priorities and maintain high levels of accuracy.
  • Excellent analytical skills with experience interpreting data and producing meaningful reports and management information.
  • Strong communication and stakeholder management skills, with the confidence to provide guidance and constructive challenge.
  • Good understanding of IT governance, application lifecycle management, risk management or control frameworks.
  • Proficient in Microsoft Office, particularly Excel, Word and PowerPoint, with a proactive approach to continuous improvement.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

  • Competitive salary and comprehensive package, contributory pension, and health cash plan.
  • Opportunity to buy/sell holiday, giving you even more control over your work-life balance.
  • Flexible benefits including private medical insurance and lifestyle discounts.
  • A culture that values collaboration, development and wellbeing.

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are Positive, Brave and Own It.

Don’t let confidence hold you back. You don’t need to meet every requirement—if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

  • Call with our Talent Acquisition team.
  • Informal chat with the Hiring Manager.
  • Competency-based interview.

We aim to complete the process within 3–4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

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Customer Service Advisor – Driver Desk – 20 hours

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why Join Arval? 

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

With a fleet size of over 200,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well. 

Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call. 

Why join us?

We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

  • The wide variety of queries you get to deal with.
  • There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
  • It’s a friendly, supportive, and fun team
  • You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.

What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line. 

What we’re looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We’d also like you to bring your:

  • Warm and helpful telephone manner.
  • Curiosity, and hunger for learning new things.
  • Ability to learn new systems and tools.

The package

We offer a basic starting salary of up to £27,976, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday. 

We also provide a comprehensive benefits package, including:

  • Private medical cover, including a digital GP service
  • Company pension
  • Discounts on our products and services and discounts in many high street brands
  • 2 paid volunteering days every year
  • Free on-site gym
  • Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home. 

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

  • Telephone interview our Talent Acquisition team
  • 1-hour interview with some of our Driver Desk management team

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch. 

#LI-Hybrid

Account Manager

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

An exciting opportunity to join an established team within part of our Mid Market Account management team, you will be responsible for supporting the provision of company cars and light commercial vehicles to our Mid Market corporate customers. 

This fast paced and dynamic role ensures that our customers receive expert knowledge and advice on all aspects of managing and maintaining their fleet of vehicles. This role also offers opportunity to upskill internally whilst learning about the different sales channels we have on offer at Arval.

Some of your key responsibilities will include:

  • Responsible for your own portfolio of customers
  •  Offering and delivering top quality customer service
  •  Building a solution and problem solving to deliver the best possible service to our customers
  •  Helping customers to decide on vehicle choice, delivering competitive pricing with required lead times.

What we’re looking for

We are looking for an outstanding account manager. You will have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way whilst demonstrating complete professionalism and tact that comes naturally to you.

You’ll also be able to demonstrate:

  •  Confident communicator (verbal & written)
  •  Uncompromising customer focus
  •  Professional but personal people skills
  •  Outstanding ownership & problem-solving ability

The package

We offer a basic starting salary of up to £28,500 plus a core commission element of £4,000. On top of this figure, over-performance can result in an additional £3,000 commission payment.

We also provide a comprehensive benefits package, including:

  • Private medical cover, including a digital GP service
  • Company pension
  • Discounts on our products and services and discounts in many high street brands
  • 2 paid volunteering days every year
  • Free on-site gym
  • Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

  • Telephone interview our Talent Acquisition team
  • On-site interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for? Apply today and we’ll be in touch.

#LI-Hybrid

Large Corporate Business Manager

Field-based – Full-time – Permanent

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

You’re set to manage a portfolio of 10 large corporate customers, building strong relationships with all stakeholders. You’ll define and articulate long-term strategies for each customer, ensuring their needs are met and exceeded.

Acting as a trusted partner, you will represent your customer’s needs within the business, helping to solve challenges and improve efficiencies through our diverse mobility solutions. 

As the senior strategic point of contact for your customers, you will lead regular business reviews, manage contract extensions negotiations and tender processes and drive high renewal rates alongside opportunities to upsell products and services.

You will be accountable for delivering portfolio growth, product penetration, profitability and customer NPS targets. Working closely with the wider account team, you will play a leading role in ensuring every customer receives an outstanding level of service delivery.   

Some of your key responsibilities will include:

  • Manage and nurture relationships with large corporate customers
  • Define and implement long-term customer strategies
  • Negotiate contract renewals and oversee re-tendering processes
  • Maintain high renewal rates and achieve profitability targets

This is a full-time role, working 36.25 hours per week.

What we’re looking for

You’re someone who thrives on building strong relationships and communicating effectively with various stakeholders. You have a knack for negotiation and can handle multiple priorities with ease, ensuring customer satisfaction and business goals are met.

You’ll also be able to demonstrate:

  • Strong oral and written communication skills
  • Ability to build relationships with stakeholders at all levels
  • Excellent negotiation and leadership experience
  • Effective planning and organisation skills with the ability to prioritise

The package

We offer a basic starting salary of up to £60,000 plus on-target commission earnings of £20,000. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

  • Company car
  • Private medical cover, including a digital GP service
  • Company pension with enhanced employer contribution of up to 10%
  • Discounts on our products and services and discounts in many high street brands
  • 2 paid volunteering days every year
  • Free on-site gym

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

  • Telephone screening with Talent Acquisition
  • In-person interview with the hiring manager

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.

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