The role

Responsible for the assisting the Head of Corporate Facilities in the delivery of an effective and compliant facilities management service through in-house staff, contractors and consultants, hard and soft services, across a nationwide portfolio of sites.

Key deliverables

•    Provide best in class customer service to internal and external customer base.

•    Maintain regular and effective communication with internal colleagues in the Corporate FM team, support functions and the wider Real Estate business.

•    Working closely with the helpdesk function to ensure any outstanding FM works are monitored and managed to conclusion.

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services

•    Procurement of goods and services, following procedures and policies

•    Undertake UK wide site inspections & audits, complete reports and initiate/progress any required works

•    Maintain compliance & risk management tool ensuring compliance with all current statutory legislation in respect of health and safety and the environment, e.g. ISO14001 working alongside the sustainability team

•    Provide support for complex projects including refurbishments and site mobilisations/ de-mobilisations

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

•    Complete administrative tasks as required to include use of systems, filing, inventory management.

Responsibilities

Financials

•    Has an awareness of wider team or department budget

Clients and Business Development

•    Is proactive in building relationships with internal clients and courteous and responsive to all clients (internal and external)

•    Functional or specialist competence with relevant understanding of business/departmental context

•    Completes own work under minimal supervision/guidance

•    Can deal with novel or difficult situations within context of own function or specialism

People

•    Active team player 

•    May supervise administrative employees

•    Shares information with colleagues and others through team meetings, databases, filing systems, etc

•    Shares expertise with colleagues

•    Proactively communicates to colleagues and others

Systems and Process

•    Co-ordinates, implements and develops a range of important activities, processes, functions or relationships

•    Makes decisions within field of expertise

•    Is conscious of process and takes steps to protect the interests of BNP Paribas Real Estate, employees and reputation

•    May contribute to BNP Paribas Real Estate Projects

Person specification

Qualifications

•    Managing Safely – accredited by IOSH – or willing to work towards

Experience

•    Previous experience in a similar role

•    Understanding of accounting principles

•    Good health and safety and environmental knowledge

•    Basic mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of corporations, institutional investors, banks, governments and supranational organizations.

Global technology Platform was created in 2022 in alignment with the Group strategic plan. The team has both a transversal mandate on GM platform management and two Business Mandates: Listed Derivatives Execution & Clearing and FX Prime Brokerage.

In its global role for GM, Technology Platform is supporting the development of Global Markets in collaboration with Business partners (IT, Operations, Compliance, Legal, CCC0, …), ensuring its robustness and scalability while maintaining best-in-class services for its clients. This mandate includes e-commerce and Digital teams, Data Office and a Platform strategic oversight.

The Business line is in all Regions (Europe, US and APAC).

Job Purpose

Purpose: The purpose will aim to elevate the voice of clients across Global Markets Institutional and Corporate franchises. This role aims to design and implement Global Markets’ client experience in coordination with GBLs and Regions. Working closely with Global Markets front office sales as well as our business partners in CIB, Functions and the Group to deliver initiatives to measure, analyse and act upon client feedback, to ultimately foster a client satisfaction culture within Global Markets. 

Scope: GLOBAL

Key Responsibilities

• Provides excellent support in relation to key activities within the Client Experience strategy and ambition
• Demonstrates extensive experience of understanding and managing relevant factors impacting the area of the clients well as Global Markets as a whole.
• Applies expert level knowledge to perform complex tasks and solve issues in creative and effective ways 
• Accountable for tasks such as: 
  • Strong leadership, commanding engagement from senior stakeholders, embracing change management across the whole value chain within the initiative’s scope.
  • Promote change and innovation of new strategies and follow up between clients and the Sales culture and operations and functions
  • Manage the transformation and prepare the committee for senior management: raise and ask the right decisions and support from the General Management of BNPP.
  • Put in place global reporting on client experience for GM.
  • Develop and monitor tracking process on feedback obtained from Client Satisfaction- Interviews and surveys, customising e-surveys to be relevant for Institutional and Multi-National Corporates clients.
  • Gather all the different sources of feedback, make an analysis of the feedback per client and prepare a proper monography for the governance when appropriate.
  • Support the change management guidelines and communication for GM sales based on the client feedback: new position following the experience that we surveyed.
  • Define & implement global Client Experience KPI metrics with a strong alignment across the regions to follow the Client experience in terms of Client prioritisation business, governance and streamlining processes of the E2E client lifecycle for Inst. Clients and Corp Clients.
  • Set up a global governance across the regions and a dataset follow up to monitor the Client improvements projects, lead-time and experience & efficiency with a breakdown per function/activity (clients/Sales/OCRM/ back office….)
  • Follow the resource monitoring per project and per region to ensure capacity for the transformation of GM client experience to be best in class.
  • Ensure a good connectivity, sponsorship and achievements of the OCRM strategy within GM.
• Act as the main point of contact for department discussions with all typical control and support functions within the Bank for their relevant business area and liaise with other internal teams to facilitate resolution of issues or escalates matters to more senior business management colleagues / senior management.
• Independently utilise expertise to make independent judgments to deal with a variety of situations. 
• Manage and co-ordinate relevant internal teams where required including the Compliance function in relation to all compliance and regulatory matters and audit teams in relation to the Bank’s audit processes. Manage relationships with all relevant internal stakeholders to facilitate such workstreams. 

Requirements

• Professional qualification preferred with expert understanding of business management, product knowledge, compliance and/or risk within the Global Markets context, typically gained at BNP Paribas or within another top tier investment bank. 
• Substantial prior experience of processes within the Global Markets function with expert understanding of Transformation. 
• Prior experience in Management Consulting highly favourable
• Good working knowledge of a wide range of company-wide policies, procedures regulations and legislation. 
• Expert knowledge required on PowerPoint & Excel
• Able to synthesize complex data & information into management level reporting 
• Able to utilise expert level knowledge and experience to implement effective control processes for the team, and to adapt to changing business needs.
• Strong analytical and decision-making skills, with the ability to translate technical concepts into practical processes and operational strategies.
• Strong stakeholder and good people management skills to ensure the delivery of effective and compliant processes and solutions to facilitate the objectives of the team and the Bank.
• Excellent written and oral English skills in order to articulate technical issues and to be able to take the complex and make simple to enable effective communication with individuals across the business.
• Strong personal focus on accuracy and attention to detail.
• Strong computer skills and a good knowledge of a range of standard computer software, e.g., Microsoft Office, email, Tableau. Experience in using investment banking databases (e.g. Factset, Dealogic, Bloomberg).

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

•    Being a great place to work

•    Committed to sustainability and having a positive impact

•    Being dedicated to the development of our people

Business Area

BNP Paribas Global Markets provides cross-asset investment, hedging, financing, research and market intelligence to corporate and institutional clients, as well as private and retail banking networks. Global Markets’ sustainable, long term business model seamlessly connects clients to capital markets throughout 38 markets in EMEA, Asia Pacific and the Americas, with innovative solutions and digital platforms. Through Global Markets, clients can access a full universe of opportunities in equity derivatives, foreign exchange and local markets, commodity derivatives, rates, primary and credit markets and prime solutions and financing.

We have open long term intern positions in our e-FIC team.

The e-FIC team carries out quantitative research in electronic trading of Fixed Income and Currency (FX) products. Its aim is to provide fully automated solutions for market making.

Job Purpose 

The role is to assist the team with the day-to-day business activities under supervision. 

Key Responsibilities

• Helping to design and develop algorithmic pricing, quoting, risk management and execution tools to help automate BNP Paribas’ FIC market making activities;
• Conduct research and analysis using historical datasets to develop models behind the automation tools;
• Interact with Trading, Sales and IT to ensure a timely delivery of projects to all interested parties’ standards;
• Continuously improve existing models to adapt to an ever changing market landscape.

Requirements

• A minimum of a Master’s or PhD in a quantitative subject such as Computer Science, Mathematics, Physics, Quantitative Finance or Engineering;
• Excellent programming skills (C++, Python, Java, R or other equivalent);
• Data manipulation and database experience;
• Interest in financial markets, economics and quantitative finance;
• Experience of electronic markets, models and arbitrage strategies is not a prerequisite but a strong plus;
• Delivery-driven mindset;
• Strong interpersonal skills and proactive approach to problem solving;
• Ability to work under pressure and multi-task;
• Strong organisational skills;
• Team Player.

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

• You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 6 months

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
• Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

The Role

The Occupier Management team work on a range of clients on their national property portfolios, and this role will be working across two client accounts, with a 50/50 allocation across the two large corporate accounts.

Responsibilities

•    Responsibility for coordination and proactive management of a significant part of the Client’s real estate portfolio. 

•    Manages existing client relationships at middle to senior management level on day to day basis 

•    Can work independently to prepare standard reports, valuations, submissions and on more complex issues with guidance

•    Active team player

•    Advises and guides graduates and administrative employees on an ad hoc basis

•    Liaison with admin and client finance team within Birmingham across both accounts

•    Inspections

•    Lease renewals

•    Transaction Management of some of Client’s acquisition and disposals.

•    Management of break options & events within the portfolios

•    Serviced office searches

•    Assisting with budgeting, quarterly reporting and monthly funding requests and preparation of all reports to clients.

•    Development and maintenance of Client relationships including formal and informal reporting.   

•    Reviewing strategic opportunities within relevant parts of the portfolio and identifying opportunities to add value.

•    Ensuring all activities are in line with Client’s and BNPPRE’s agreed process.

•    Ensuring property database is accurate and updated as soon as possible after transactions completed.

•    Reporting to the client directly on a day to day basis.

Person specification

Qualifications

•    Educated to degree level

•    MRICS or AssocRICS

Experience / Skill set 

•    Motivated self-starter with proven track record in delivering quality client service within tight timescales

•    An ability to handle a wide range of management and professional duties. A responsible lateral thinker with a eye for detail and the ability to complete tasks in a timely manner

•    Experience in managing assignments independently, emphasis should be placed on the candidate’s ability to solve problems without frequent re-course to a senior member of staff and/or the client

•    Highly communicative, an ability to report verbally and in writing to clients, to issue instructions to contractors and/or advise tenants/staff on client liabilities without being overly authoritarian

•    Experience in management of commercial property from a corporate real estate or landlord perspective.  A wide range of property experience will also be beneficial.

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Company Purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

•    Being a great place to work

•    Committed to sustainability and having a positive impact

•    Being dedicated to the development of our people

Business Area

Candidate will join our South Africa Structured Products Desk. We offer a full range of innovative cross asset, equity, index, fixed income, FX, commodity and fund-linked structured products. We focus on innovation and use of derivative instruments, we constantly strive to develop best investment solutions to our clients.

The Sales teams are pivotal on the trading floor. They play the vital role of establishing and maintaining strong relationships with our clients in order to win business for the bank.

We focus on coverage of distributor and institutional clients in the region (banks, insurance companies, asset management companies, pension funds). We are always at the forefront of innovation, always seeking new investment solutions across different asset classes and regions.

Candidate will be based in the London office.

Job Purpose 

The role is to assist senior team members in the day to day business activities and contribute to a variety of tasks allowing a general introduction to the business.

Candidate will be responsible for:

• Pricing and booking of structured products (regular interactions with traders, structurers, MO/BO, Legal, Marketing) ;
• Drafting of Term-Sheets, marketing materials, clients pitches ;
• Tracking of structured products in terms of coupon payments, redemptions, secondary trading ;
• Identifying new prospect clients and new strategies to undertake in order to gain market shares ;
• Looking for new payoffs and new investment ideas in order to satisfy clients needs ;
• Running specific studies according to sales and structurers needs ;
• Carrying out various monthly tasks (performance reports, fact sheets, valuations).

Key Responsibilities

• Participate in Technical and Business Skills Training 
• Support senior team members with day to day activities
• Complete specific assignments 

Requirements

• Degree from a leading university with an excellent academic record; or equivalent work experience 
• Good understanding of financial markets
• Curious and eager to learn
• Confident verbal, written communication and networking skills 
• Proficient with MS Office tools, including Excel 
• Great organisational, multitasking and time management skills 
• Strong analysis and judgement 
• Meticulous accuracy with a keen eye for detail 
• Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills
• Excellent spoken and written English.

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

PLEASE NOTE

•    You may only apply to four Long Term Internships over the course of a year. These may be across any business area. 

•    Successful candidates for this long term internship will be considered for London ONLY.

•    Please discuss the available start dates with your interviewers.

Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.

Location: London

Duration: 6 months

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

•    Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

•    Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

•    Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

•    Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

•    Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

•    Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

•    Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

•    Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal Opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite 

The role

Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants – primarily focussed on hard services – within a single building or group of buildings.

Responsibilities

•    Prepare, monitor and reconcile service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Person specification

Qualifications/Key Skills

•    Degree or equivalent or by experience

•    Membership or Associate Membership of BIFM or IOSH

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH 

Experience

•    Previous experience in a similar role

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles

•    Management of in-house and supplier staff

•    Management of supplier relationships

•    Good health and safety and environmental knowledge

•    Extensive mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level

•    Experience of managing multi-site environments

•    Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE 

Reporting and Analytics Team Leader

Swindon – Hybrid working – Full-time – Permanent

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

You’re stepping into a key managerial role that focuses on ensuring accurate and timely reporting for various teams. You’ll be responsible for supporting a small team of 2, overseeing their reporting and data analysis, providing essential insights that drive performance improvements across the wider onboarding and collections teams.

Some of your key responsibilities will include:

• Ensure accurate and timely completion of daily, weekly and monthly reports
• Support the customer onboarding process and training for team members
• Oversee the reporting on performance for team deliverables and external suppliers
• Identify trends and provide actionable insights to management across the business

What we’re looking for

You’re a proactive and detail-oriented individual who thrives in a supportive leadership role. You’re passionate about data accuracy and enjoy helping your team succeed while driving results through effective reporting and communication.

You’ll also be able to demonstrate:

• Experience in data analysis and reporting, ideally in a managerial capacity
• Strong people management skills with the ability to train and support team members
• Proven track record of delivering accurate reports and insights on time
• Excellent communication skills for presenting data and trends to stakeholders

The package

We offer a basic starting salary of up to £40,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with enhanced employer contribution of up to 10%
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Initial telephone screeening with a member of the Talent Acquisition team
• First stage interview: Competency-based questions to assess your experience and skills
• Second stage interview: A data-based task to evaluate your analytical capabilities

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.

#LI-Hybrid