Customer Service Advisor – Driver Desk – 20 hours across 5 days

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well. 

Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call. 

We are looking for part time candidates for a 20 hour per week role (Mon-Fri 9-1 or 10-2).

Why join us?

We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

• The wide variety of queries you get to deal with.
• There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
• It’s a friendly, supportive, and fun team
• You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.

What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line. 

What we’re looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We’d also like you to bring your:

• Warm and helpful telephone manner.
• Curiosity, and hunger for learning new things.
• Ability to learn new systems and tools.

The package

We offer a basic starting salary of £27,976 (pro rata) , plus a bonus of up to £1,100 (pro rata). We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days. 

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home. 

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

• Telephone interview our Talent Acquisition team
• 1-hour interview with some of our Driver Desk management team

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch. 

Financial Analyst – Controlling
Swindon – Hybrid

We’re Arval BNP Paribas – a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role
You’ll be at the heart of our Finance team, analysing financial data and providing clear, actionable insights. You’ll take ownership of forecasting and budgeting for key areas of the P&L, ensuring accuracy and supporting business decisions. You’ll work closely with the P&L Finance Manager and wider Controlling team, helping to identify risks and opportunities. If you’re looking for variety and the chance to make a real impact, this is the role for you.

Some of your key responsibilities will include:

• Delivering detailed financial analysis to support business performance
• Leading forecasting and budgeting for specific P&L areas
• Identifying and communicating risks and opportunities in financial results
• Presenting data and recommendations to stakeholders across the business

What we’re looking for
You’re naturally inquisitive, with a curious mindset and a drive to get to the heart of the numbers. You thrive in a fast-paced environment, managing multiple tasks and deadlines with a keen eye for detail. You’re confident working with large volumes of data, and you enjoy partnering with others to improve forecasting and budgeting. Your approach is proactive and trustworthy, and you’re comfortable handling sensitive information with discretion.

You’ll also be able to demonstrate:

• Strong Excel skills and experience of financial modelling and the ability to interpret financial data and identify trends
• Systems and data literacy, with a proactive approach to learning new tools
• Excellent communication skills, able to present complex information in a clear and engaging way
• Ideally, you’ll have a degree in a related subject (finance, economics, business, maths) and be part-qualified (CIMA/ACCA/ACA) or are keen to start your accounting qualifications

The package
We offer a basic starting salary of up to £45,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being a consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone interview with our Talent Acquisition team
• 1.5-hour meeting with the hiring panel, which will include a competency-based interview and presentation task

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.

#LI-Hybrid

Commercial Analyst

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles, whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role
As a Commercial Analyst, you will support the Commercial Finance Manager by providing analysis that informs business decisions across fleet, product, sales targets, and commissions. You will contribute to a variety of projects, from reporting and tender support to implementing new tools such as Power BI and Tableau. This role offers variety and the chance to develop your skills in a supportive environment.

Some of your key responsibilities will include:

• Supporting the Commercial Finance Manager and Sales teams with fleet forecasting and reporting on key activity metrics
• Producing data for commission payments and providing accurate, timely reports to stakeholders
• Analysing product performance and supporting tender evaluations
• Collaborating with Product, Procurement, and Sales teams to support business growth

What we’re looking for
You are naturally inquisitive, commercially aware, and enjoy solving problems. You present data clearly for a range of audiences and are comfortable challenging processes to improve outcomes. You are detail-focused, proactive, and able to manage large volumes of data. If you are looking to develop your career in a collaborative team, we would love to hear from you.

You’ll also be able to demonstrate:

• Strong Excel skills and experience of building financial models
• The ability to present complex information to both finance and non-finance colleagues
• A curious mindset and a commitment to understanding the reasons behind the numbers
• Either be part-qualified (CIMA/ACCA/ACA) or keen to start your accounting qualifications. A degree in a related subject (finance, economics, business, maths) would also be advantageous.

The package
We offer a basic starting salary of up to £45,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being a consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone interview with our Talent Acquisition team
• 1 hour first interview with the hiring panel, which will include a competency-based interview.
• 1 hour second interview with the hiring panel, including a presentation task.

If you are not shortlisted, we will still let you know the outcome of your application.

What are you waiting for? Apply today and we will be in touch.

#LI-Hybrid

What are you waiting for? Apply today and we’ll be in touch.  

#LI-Hybrid

The role

This role will be responsible for supporting the Procurement Team with undertaking all aspects of supplier on-boarding, across Property Management, Corporate and Residential business lines, through relevant software, and helping to develop the Proactis system to undertake the Pre-Qualification Questionnaire (PQQ) element of the task.  The role will also be responsible for managing the central Procurement inbox and supporting the Procurement Managers with day-to-day activities.

The candidate will have contact with a diverse range of stakeholders across the business, and must have a proactive, flexible, and a ‘can-do’ approach. 

Key deliverables:

•    Manage supplier on-boarding in line with the ‘know your supplier’ (KYS) process

•    Deal with supplier on-boarding change notes undertaking all relevant checks based on spend

•    Deliver supplier on-boarding through Proactis software

•    Prepare responses to emails arriving in central procurement inbox

•    Assists implementation of important activities, processes, functions or relationships

•    Complete administrative tasks as required to include use of systems, filing, inventory management

•    Ensure compliance with all internal procedures and policies; Procurement, Health & Safety, Finance, Compliance, HR

•    Proactive in building relationships with internal clients and responsive and helpful to external clients including suppliers 

Responsibilities

People

•    Share knowledge to colleagues

Systems & Process

•    Identify improvements to business processes within own function

•    Develop Proactis system to enhance supplier on-boarding process

•    Identify areas where current manual processes can be systemised

Person Specification

Essential Qualifications

•    GCSE Level 5-9 English & Maths

Experience / Skills required 

•    Previous experience in a similar role

•    Good procurement knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level

•    Knowledge of Proactis, Tramps & Dynamics is desirable

•    Attention to detail 

•    Active team player

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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Job Title: Finance Transformation Analyst (FTC 6 Months)

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

In line with the Finance transformation and projects schedule, take a leading role in identifying finance systems and processes optimisation opportunities as well as supporting the implementation of the ongoing (and future) strategic Finance projects and initiatives. The role involves reviewing and challenging the existing controls.

Key Responsibilities: 

• Lead or support small to medium-sized process improvement projects, including project planning, stakeholders’ management and engagement and change management. 
• Proactively support the design and deployment of UAT and pre-prod. Tests for Finance strategic projects.
• Support the wider Finance leadership in the review and implementation of more efficient accounting controls in line with Group standards. 
• Analyse the end-to-end data flows within the designated Finance systems and processes, support with the documentation and the implementation of any missing consistency and completeness controls.
• Communicate effectively with the different stakeholders, including IT, other business units and/or Group to ensure the projects are progressing correctly.
• Support the Head of Finance Systems and Change for the projects and transformation as required.

Skills & Attributes:

• Advanced Data Querying Skills, knowledge in systems such as Python, Tableau, SQL
• Experience In Finance and Accounting areas
• Internal Controls Experience
• Able to challenge current procedures and make recommendations 
• Project management qualification or similar is desirable
• Ability to communicate and influence all levels of management and work with other departments

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

V.I.E Global Market IT –  Convertible Bonds developer – London, H/F

Concrètement votre quotidien ?

En tant que VIE vous serez affecté au poste de Développeur pour le desk Convertible Bonds au sein de l‘equipe CB IT (C#, Java, SQL, CBs, Market Making).

Les équipes Global Market – IT FO – Risk And Pnl – London développent et maintiennent les outils de tradings US. 

Ces outils permettent aux traders de monitorer leurs risques en temps réel. 

Nous recherchons à étendre l’équipe en charge de l’outil de Market Making utilise par le desk de Convertible Bonds.

Au quotidien les équipes sont amenées à résoudre des problèmes en informatique ou en finance principalement autour des problématiques d’accès aux marchés et de performance de l’application.

Le rôle combine du développement de la gestion de projet de l’analyse et du support sur les problématiques des systèmes informatiques pour la finance en salle de marche. 

Rejoindre cette équipe est une opportunité unique de découvrir les spécificités de chacun de ce desk de trading.

L’environnement de travail, c’est important !

L’équipe CB IT est principalement basée aux Etats Unis et nous cherchons à renforcer l’équipe à Londres. 

Les équipes de Londres et des US vous encadreront au jour le jour pour assurer votre formation au quotidien.

La mission se déroulera dans les locaux de BNP Londres, juste a cote de Regent’s park (10 Harewood Ave).

L’équipes CB IT travaille avec 20 traders ou sales CB repartis sur les 3 zones (Europe, Amérique, Asie).

Et après ?

Ce rôle vous permettra de développer une connaissance poussée des systèmes de tradings Global Market et des problématiques de market making. 

La proximité et les interactions quotidiennes avec le trading jouent un rôle important.

Le poste est challengeant et demandera une bonne capacité à résoudre des problèmes complexes dans un environnement dynamique.

Ces compétences seront développées d’avantage lors de vos missions. 

Les opportunités à la suite du VIE sont très nombreuses (trading, research, développeur, management…)

Pourquoi rejoindre BNP Paribas ?

Notre monde change : notre manière de nous informer, de consommer… et de travailler aussi ! Aujourd’hui, ce qui compte dans un job, c’est de vivre de véritables expériences, d’apprendre, de partager objectifs et résultats avec ses collègues. Bref, de tracer son propre chemin, différent, responsable et durable. Chez BNP Paribas, nous recrutons nos collaborateurs avec l’idée qu’ils nous aideront à concevoir le monde et la banque de demain.

Vous voulez connaître toutes les raisons de nous rejoindre ? Rendez-vous sur https://group.bnpparibas

Et la rémunération ?

Fixée par arrêté ministériel, elle est versée mensuellement et se compose de deux éléments : 

• une indemnité commune, identique pour tous les jeunes en mission 
• une indemnité géographique, variable selon le pays (et parfois la ville) de destination.  Cette indemnité est recalculée chaque trimestre. 

Retrouvez plus d’informations sur le site de Business France.

Etes-vous notre prochain V.I.E Global Market IT – Convertible Bonds developer – London, H/F ?

A vous de nous convaincre !

Vous êtes titulaire d’un Master ou Diplôme d’ingénieur avec double diplôme en informatique en finance quantitative et vous justifiez d’une expérience de 12 mois minimum (stage et alternance inclus) dans ce domaine.

Vous parlez couramment anglais. Vous maîtrisez parfaitement le Pack Office.

De plus, votre adaptabilité et votre rigueur seront des atouts essentiels. Ajoutez à cela votre esprit d’équipe, votre capacité d’analyse et à communiquer pour finir de nous convaincre.

Dans un monde qui change, la diversité, l’équité et l’inclusion sont des valeurs clés pour le bien-être et la performance des équipes. Chez BNP Paribas, nous souhaitons accueillir et retenir tous les talents sans distinction : c’est ainsi que nous construirons, ensemble, la finance de demain, innovante, responsable et durable.

Enfin, nous attachons une importance particulière à ce que nos futurs collaborateurs agissent au quotidien avec responsabilité éthique et professionnelle.

À tout moment pendant le processus de recrutement, les informations figurant sur votre CV, vos données d’identification et vos antécédents pourront être vérifiées.

Durée et disponibilité

Ce poste est à pourvoir dès que possible pour une durée de 24 mois.

Avant de postuler, veillez à vérifier les conditions d’éligibilité pour cette destination : Faire son V.I.E au Royaume-Uni et ajouter à votre espace candidat un CV en anglais.

The role

Reporting to the Director of Health and Safety, the Corporate Health and Safety Manager will be responsible for the development and support on the effective delivery of the health and safety management system within BNPPRE, covering Corporate inclusive of Central Functions, Residential and Commercial (excluding Property Management) business divisions providing excellent technical knowledge and advise. They will also play a critical role in supporting BNPPRE estate teams working across our national Strutt and Parker offices. 

Key Responsibilities

• Identify national legislative regulatory changes and best practice, highlighting to business key changes and potential risk exposure. 
• Demonstrate leadership in health and safety issues, ensuring that the H&S Management System and Standards are readily used across all business lines and across the BNPPRE Estate, involving coaching of the Operational Teams.
• Develop an audit programme, to enable compliance measurement reporting of health and safety against the agreed company standards to Senior Management, inclusive of compliance status report and associated action plan as necessary, where the company is non-compliant.  
• Manage health and safety training, inclusive of creating a training matrix to enable a gap analysis to identify and create a training programme, inclusive of budget estimation. Train and influence staff through training programmes and presentations. 
• Facilitate the Corporate Health and Safety Working Group on behalf of the Chief Operating Officer and to establish a Health and Safety Committee for the BNPPRE and Strutt & Parker Offices. 
• Lead on high level incident investigations, producing an investigation report inclusive of root cause analysis and making recommendations to prevent reoccurrence. Consulting with our key stakeholders on key learning opportunities and providing the business with incident trend analysis. 
• Overseeing supplier relationships and ensuring contractual requirements are met, with our key suppliers i.e., Lone Worker Solutions, Posturite, Ideagen and Posturite. 
• Supporting the business on tender submissions inclusive of Health and Safety and pre-qualification requirements for our supply chain with key stakeholder groups. 
• Establish a system of dashboard reporting to the Statutory Board, Excom and the business line executives. Provide advice to the various boards on all Health and Safety matters. 
• Consult with health and safety management specialists elsewhere in the organisation to ensure common standards of best practice are achieved throughout the company’s operations.
• Manage the company internal health and safety Echonet intranet page and SharePoint to ensure the latest policies, procedures and guidance is available. 
• Corporate H&S budget responsibility in providing budget proposals, spend estimated and tracking spend to ensure forecasts are met. 
• Support H&S Management System in accordance with working towards achieving ISO 45001 standard and facilitate the document library.

Person specification

Qualifications and experience 

• National General Certificate in Occupational Safety and Health – accredited by NEBOSH (essential)
• Working towards National Diploma (level 5/6) in Occupational Safety and Health (or similar i.e. NVQ) – accredited by NEBOSH. 
• Proven track record of corporate health and safety within organisations with a large portfolio background.
• Customer focused style and approach, with an engaging, likeable communication character
• Excellent understanding of all Health & Safety legislation and mandatory and statutory requirements for building compliance
• Collaborative team player with an adaptable and pragmatic approach. Used to working within a multi stakeholder environment.
• Able to engage with other H&S teams within the organisation.
• Member of IOSH or equivalent professional body or working towards accreditation.

Personal Attributes:

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.