Role overview

We are seeking a motivated and creative Communications & Marketing Executive to join our successful in-house team at Strutt & Parker, one of the UK’s leading property consultancies. As Communications & Marketing Executive, you will help drive forward internal and external communications strategies across multiple channels, as well as supporting with organisation and production of marketing activity and collateral, social media platform management, and client communications, with a particular focus on London residential. The ideal candidate will have experience working in a communications or marketing role and be looking to take that next step in their career, with added responsibility and exposure to dynamic projects.

Key responsibilities

•    Respond to media requests quickly and efficiently, pitching properties for regular themed PR opportunities.

•    Manage the logging of press coverage, create regular reports, evaluate campaign performance, and collate presentations as required.

•    Assist with wider Communications activities including the preparation of press releases and press materials, the creation of internal newsletters, and building relationships with media outlets.

•    Work closely with internal teams and external partners to maintain brand consistency and deliver cohesive messaging. 

•    Support the Marketing team in the creation of marketing material, as well as written content for digital and print, email newsletters, brochures, and social media.

•    Support in the management of the company’s social media presence to drive community growth by delivering relevant, timely content, and provide actionable insights and recommendations for improvement. 

•    Coordinate and support the delivery of events, presentations, conferences, open days and exhibitions, ensuring successful promotion and execution. 

•    Being a key point of contact for communications and marketing questions from local offices

Personal specification

•    Proven experience in a marketing or communications role, ideally within the property sector. 

•    Degree in a written topic preferable (i.e. Communications, English, Marketing) 

•    Excellent written and verbal skills, with a flair for storytelling and engaging content creation.

•    Good understanding of digital marketing tools a bonus (e.g. social media platform management, email marketing software).

•    A self-starter and creative thinker, who is willing to learn in a collaborative and high-performing team.

•    Organised and able to prioritise multiple projects and deadlines.

•    Excellent interpersonal skills, comfortable working across different functions and able to liaise with stakeholders at all levels.

•    Proactive in building relationships with the office network, central functions and responsible and helpful to external clients

•    Ability to read data, interpret results, and communicate findings.

•    Proficient in Microsoft programmes (Word, Excel, Powerpoint). Experience with InDesign a bonus.

Benefits

•    Competitive salary and benefits package

•    Opportunities for professional development and career progression in well-established team

•    Hybrid working arrangements (London)

•    Supportive, collaborative team environment

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

  • Being a great place to work
  • Committed to sustainability and having a positive impact
  • Being dedicated to the development of our people

 

Business Area 

Local CIB UK Finance Function is responsible for elaborating and processing financial information, and for carrying out a mission of independent control to manage risks related to accounting and financial information for a scope of entities under its remit. Local Finance is accountable towards entities executive management and the supervisors that the financial, regulatory, management and tax reporting of entities monitored are performed in compliance with the obligations in force in the United Kingdom.  We manage relations with entities statutory auditors, have the duty to alert about any problem, especially with regard to any major accounting or financial resources reporting failure, identified by the team, the auditors or the supervisor. The team ensure the implementation of recommendations concerning Finance, made by Inspection Générale, the statutory auditors and the supervisors. Local Finance share with Finance and Strategy all information needed to manage and understand the entities accounting and financial information and to the Group’s financial steering

Job Purpose

As a key staff member of the HR Finance team, your primary responsibilities are to ensure the delivery of accurate and timely Financial & Management information ensuring confidential HR data is reported in an adequate format (non-confidential) with the correct granulate into the appropriate Finance systems. Responsibility to act in accordance with Group Finance policies & appropriate Control Plans.  

Key Responsibilities

  • Performing the monthly, quarterly, and annual close processes, including raising journals, P&L and Balance Sheet reconciliations, reporting(s) and variance analysis. Contributing to planning & co-ordination with relevant stakeholders where applicable. 
  • Ensure & perform accurate and timely accounting for all staff costs: including but not limited to, Intra‐group entity accruals, Bonus Accrual (current, deferred ‐ DAM), Payroll Journal, Reconciliation of Jnls one‐offs, Severance Accrual(s), Recruitment Fee Accrual(s), Temp Accrual(s), HR Litigation Accrual(s), Holiday accrual(s)
  • Performing accurate bookings for all inbound & outbound Expat costs & Expat Tax Accrual(s). Ensuring that all Intercompany Invoicing is kept up to date, with discrepancies managed in a timely manner 
  • Contribution to & maintaining robust financial controls to safeguard and ensure data accuracy. Providing ongoing support to deliver a strong control framework inline with Group Finance policies, procedures & Control Plan(s) (2LOD)
  • Ensure central policy and procedures are understood & to challenge the status quo where necessary ensuring clarification(s) are sought proactively with direct line management. 
  • To support and/or in the absence of direct line manager act as a point of contact  for Local HR Function &  support head of HR as key PM contact, HR invoice processing, payroll reports support (P11D, PSA etc).
  • Ensure that analytical review documentation is completed for material items eg bonus, pension, litigation, redundancy including ensuring back up, to include quarterly pre-closing memo and post quarter analysis.
  • Contribution to forecasting and budgeting exercises where appropriate to support  London Performance Management Function.
  • Ensure strong collaboration and effective relationships with near & offshore Finance functions across geographies (where applicable)
  • Promote digitalisation & agile initiatives aligned with BNPP’s current framework
  • Contribution to wider Finance projects where applicable 

Skills & Experience Required

  • Qualified Accountant (ACCA; CIMA: ACA)
  • High level of motivation to complete tasks to a high standard
  • Ensure confidentiality of the data being processed
  • Ability to produce and deliver accurate information within tight deadlines whilst dealing with large volumes of data with some level of oversight from senior team members
  • Initiative to improve current processes and procedures
  • First level of defence for accounting and reconciliations under their remit
  • Provide analysis to Finance management on the key staff costs movements (P&L & BS)
  • Excellent PC skills including Excel
  • Good Knowledge of SAP (posting, reconciliations & queries)
  • Confidence and excellent interpersonal skills
  • Team Player
  • Good attention to detail plus good organisational skills as tasks to be performed are many and varied
  • Ability to take on and finish tasks within an agreed deadline 

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

  • Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
  • Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
  • Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
  • Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
  • Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

  • Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
  • Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

The Role

We are looking for a Rural Valuer to join the Strutt & Parker Perth Team to co-ordinate all valuations within the area. You will lead other valuers and provide professional guidance and support to them as well being responsible for delivery of your own valuation work steam

Requirements:

•    Undertaking valuations for a range of purposes including loan security, tax, inheritance and estate planning (rural, residential and development/planning appraisal)

•    High quality reporting

•    Management of major valuation portals 

Key Skills

•    Reliable, friendly, approachable and supportive, able to inspire others, to coach and develop people’s skills

•    Entrepreneurial, analytical, dynamic and able to apply professional and commercial judgement to deliver results

•    Competent and experienced RICS qualified rural surveyor with experience of delivering work across a range of projects

•    Demonstrate team leadership, capable of building relationships with existing and new clients and generating new opportunities

•    Possess a composed manner in order to be able to work under pressure

•    Good time management and ability to prioritise workloads

•    Ability to meet deadlines

•    Accuracy and attention to detail

•    Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients

•    Confident manner with clients and the team

•    Flexible approach to work and hours undertaken

•    An understanding of confidentiality issues and the use of discretion

•    Ability to network, influence, negotiate

Qualifications:

•    RICS (with good amount of PQE)

•    RICS Registered Valuer

•    FAAV qualified an advantage

Experience

•    Strong prior experience in agricultural and rural residential valuations 

•    Proficient in the use of Word, Excel and mapping software

•    Experience in working in a regional setting potentially covering more than one office location.

We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

An outstanding opportunity has arisen to become a key member of the Rural Land Management and Consultancy team in Guildford

The team undertake the management of Rural Estates and offer a range of professional rural advice, their technical excellence ensures an impressive client base and they advise on some of the most prestigious clients in the area. The role will be a blend of Estate Management, valuation and professional working within a team.  

Responsibilities

•    Acting as principal agent for a selection of key estate management clients 

•    Undertaking estate and farming business reviews 

•    Handling diversification projects

•    Assisting clients with the promotion of strategic land

•    Secured lending and other professional valuations

•    Managing and leading a high performing team

•    Maintaining a strong and prestigious client base 


Key Skill

•    Competent and experienced MRICS qualified rural surveyor with experience of delivering work across a range of projects.

•    Demonstrate team leadership potential, capable of building relationships with existing and new clients and generating new opportunities.  

•    Possess a composed manner in order to be able to work under pressure

•    Good time management and ability to prioritise workloads

•    Ability to meet deadlines

•    Accuracy and attention to detail

•    Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients.

•    Confident manner with clients and the team

•    Flexible approach to work and hours undertaken

•    An understanding of confidentiality issues and the use of discretion


Person specification

Qualifications:

•    Educated to GCSE level or equivalent as a minimum

•    Must hold full, valid driving license

Experience

•    Proficient in the use of Word, Excel & PowerPoint

•    Previous experience of working to deadlines 

•    Managing a team

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

Due to growth, our dynamic and enthusiastic team are seeking a new member to join their rural consultancy and management team. As a key hub office within Strutt & Parker, we have a vibrant multidisciplinary office with a wealth of opportunity for career progression.  

We undertake the full range of Rural services from  within our multi-skilled team, with diversity of clients and work types through management, consultancy, valuation, farming and environmental services.  Our technical excellence ensures an impressive client base, and we advise on some of the most prestigious landowners in the area. The role will be a blend of Estate Management and professional consultancy, working within the team but with opportunities to work with other disciplines within the office. 

Our ethos sits at the heart of how we work and what we do; we are looking for a real team player – someone with energy, drive and a wish to grow and build their career in rural surveying.  

Please note, this role is open to candidates based in Guildford or Lewes

In this role you will:

•    Act as lead agent on the ground for a selection of key estate management clients with regular client interaction.

•    Work to support senior team members in wider estate management and professional consultancy projects and including interaction and liaison with other professionals in our wider business.

•    Have the opportunity to work on secured lending and other professional valuations if the candidate is appropriately qualified and wishes to;

•    Start to take on a role of actively supporting training and graduate team members. 

•    Build and cultivate a strong professional network in the region and be a brand ambassador for our company.

•    Support in marketing events and business development for and alongside the team. 

About you:

•    You will have a great ‘can do’ attitude. 

•    Competent and experienced (ideally MRICS qualified but not essential) rural practitioner with experience of delivering work across a range of projects

•    Demonstrate aspirations for and initial leadership potential, capable of building relationships with existing and new clients and generating new opportunities with time

•    You will have all the great qualities we would normally expect: you will work well under pressure, be organised and efficient with your time, accurate and pay attention to the detail and be an exceptional communicator. 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, up to 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

An outstanding opportunity has arisen to become a key member of the Rural Land Management and Consultancy team in Cambridge.

The team undertake the management of Rural Estates and offer a range of professional rural advice, their technical excellence ensures an impressive client base and they advise on some of the most prestigious clients in the area. The role will be a blend of Estate Management and professional working within a team.  

Key deliverables

•    Acting as principal agent for a selection of estate management clients and ensuring the achievement of key client deliverables.

•    Undertaking estate and farming business reviews 

•    Handling diversification projects

•    Overseeing day-to-day management of the assets and progressing strategic objectives

•    Secured lending and other professional valuations

•    Adherence to internal and client process and compliance standards

Responsibilities 

•    Managing and leading a high performing team

•    Maintaining a strong and prestigious client base 

•    Seeking opportunities to leverage skill and expertise to develop new business for the wider team.

Key Skill

•    Competent and experienced MRICS qualified rural surveyor with experience of delivering work across a range of projects.

•    Demonstrate team leadership potential, capable of building relationships with existing and new clients and generating new opportunities.  

•    Possess a composed manner in order to be able to work under pressure

•    Good time management and ability to prioritise workloads

•    Ability to meet deadlines

•    Accuracy and attention to detail

•    Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients.

•    Confident manner with clients and the team

•    Flexible approach to work and hours undertaken

•    An understanding of confidentiality issues and the use of discretion

Person specification

Qualifications:

•    Relevant undergraduate/postgraduate degree or equivalent

•    MRICS qualified – preferably Rural pathway with 3 – 5 years PQE

•    CAAV/SAAVA membership/qualification an advantage

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role
An outstanding opportunity has arisen to become a key member of the Rural Land Management and Consultancy team in Cirencester.
 
The team undertake the management of Rural Estates and offer a range of professional rural advice, their technical excellence ensures an impressive client base and they advise on some of the most prestigious clients in the area. The role will be a blend of Estate Management and professional working within a team.  
Key Deliverables
• Acting as principal agent for a selection of key estate management clients 
• Undertaking estate and farming business reviews 
• Handling diversification projects
• Assisting clients with the promotion of strategic land
• Secured lending and other professional valuations
Person specification
Qualifications/Key Skills
• Educated to degree level
• Professionally qualified MRICS 
• Proficient in the use of Word, Excel & PowerPoint
• Previous experience of working to deadlines 
• Must hold a full, valid driving licence

Experience
• Competent and experienced MRICS qualified rural surveyor with experience of delivering work across a range of projects.
• Demonstrate team leadership potential, capable of building relationships with existing and new clients and generating new opportunities.  
• Possess a composed manner in order to be able to work under pressure
• Good time management and ability to prioritise workloads
• Ability to meet deadlines
• Accuracy and attention to detail
• Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients.
• Confident manner with clients and the team
• Flexible approach to work and hours undertaken
• An understanding of confidentiality issues and the use of discretion
We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

The individual will take immediate responsibility for the management of their own properties and projects. This role offers first-rate prospects for a confident, enthusiastic, committed individual. 

In addition, with the potential to expanding the client base, the individual will be tasked with achieving objectives set out in the department’s business plans and beyond.

The role will require liaison with the full complement of property management staff across the business including employees of BNP Paribas Real Estate Facilities Management & Client Finance as well as staff across other business lines such as agency, lease advisory, building consultancy and investment agency.

Key deliverables 

•    Taking responsibility for some of their own clients and helping serve other clients

•    Providing high quality Property Management services 

•    Liaising with the clients, their solicitors and tenants on a daily basis

•    Preparing reports for and leading client meetings

•    Identifying and undertaking asset management initiatives under supervision

•    Advising the client in respect of tenancy applications and controlling the licence process 

•    Instructing and liaising with facilities managers and building consultants in respect of repairs and planned maintenance programmes  

•    Carrying out regular property inspections

•    Management of Lease / Tenancy Schedules

•    Liaising with Facilities Managers in respect of service charge budgeting and reporting and undertaking regular service charge expenditure monitoring and reporting

•    Liaising with the client accounting team on production of annual service charge budgets, approving reconciliations, rent raising reports etc. 

•    Management of income arrears and recovery (supported by a dedicated credit controller), invoice approvals, setting up new properties, maintaining the property database, updating the Helpdesk and Tramps, etc

•    Preparing revenue budgets and quarterly forecast reporting with the support of a qualified accountant and finance department assistance

•    Facilitating regular tenant meetings with strong occupier engagement skills

•    Due diligence for acquisition and disposals

•    Attendance at team and department meetings

•    Providing line manager responsibility (where applicable) within the team

Essential qualifications & experience

•    Strong experience within a commercial property management department

•    Proven experience of direct reporting to property management clients

•    Good working knowledge of Microsoft Excel, Word, and Outlook

•    Managing lease events, rent reviews and expiries

•    Making recommendations on tenant applications

•    Sound Landlord and Tenant knowledge.

•    Property Management Accounting knowledge – statements of account, service charges, VAT and arrears recovery

Desirable qualifications

•    Degree level qualification

•    RICS qualified or equivalent work experience

•    Previous use of Tramps or Horizon property accounting packages

Key skills/competencies

•    Excellent written and verbal communication, with a high level of attention to detail

•    Pro-active “can do” approach – a good team worker 

•    Client facing and committed

•    Confident in ability to work autonomously – uses initiative / self starter

•    Excellent time management, organisational and prioritisation skills

•    Professional and presentable

•    Enthusiastic, reliable, flexible and friendly

•    Numerate

•    Full clean driving licence

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The Role

The Credit Control Manager is responsible for leading a small team which manages the recovery of monies from tenants / occupiers.  The primary objective of the role is to ensure that tenant debts are recovered in an effective and timely manner in accordance with client requirements.  The Credit Control Manager supports the Associate Director and/or Account Manager by:

Responsibilities

•    Ensuring arrears are collected on behalf of the client in accordance with clients’ debt recovery policies

•    Supporting the debt recovery strategy and operating within contractual compliance, including performing within the SLAs and KPIs on behalf of BNPPRE

•    Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance

•    Advising surveyors and clients on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists

•    Working closely with the Cash and Banking Team to ensure allocations are processed to debt on tenant accounts according to instructions and unallocated cash is identified and processed appropriately  

•    Continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation.

•    Work with the Associate Director and/or Account Manager to improve the efficiency, effectiveness and control of credit control operations

•    Develop, monitor, and continuously improve operational level agreements which define agreed timescales, responsibilities and deliverables for all services provided by the credit control team

•    Provide coaching and support to members of the credit control team to ensure appropriate levels of performance and technical skills are maintained

•    Ensure accurate and complete records of debtor payment performance are maintained and that payment reminders are issued to poor payers

•    Allocate work within the team to ensure arrears are collected on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries

•    Maintain and develop relationships with third party debt recovery specialists to ensure clients receive an effective and economic service if within scope of clients’ debt policies

•    Ensure all escalation steps to recover debts are agreed with the surveyor responsible prior to initiating action and maintain complete records of instructions, including agreement of both formal and informal payment plans

•    Maintain appropriate and accurate measures of collection performance and report agreed KPIs to management at least monthly

•    Review collection performance by client and team member and ensure performance targets are met

•    Liaise with team members, surveyors, client accountants and clients to ensure that debt collection issues are resolved in a timely manner, and that risks of non-recovery are reported and mitigated

•    Co-ordinate provision of periodic credit control reports and aged debtor analyses

•    Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible and in-line with clients’ policies and KPI

•    Act as a mentor and role model to Credit Controllers in their day to day activities

•    Implement the company’s performance management programme, adhering to and promoting internal performance standards, and ensuring areas for development and improvement are identified and addressed

•    Work with risk management and internal audit to ensure that all compliance and control requirements are met

•    Develop and maintain effective relationships with other managers and members of the Client Finance team to ensure effective delivery of services in accordance with clients’ requirements

•    Participate in the selection, testing and implementation of new systems features to support credit control operations

•    Contribute to the management of Client Finance as a whole.

Person specification

Qualifications

•    Educated to degree level

Experience

•    Experience of leading a credit control / rent collection team within in a property management or similar environment.  Qualification or part qualification in credit control and debt management or a related accounting discipline preferred

•    Must be highly numerate and accurate with strong attention to detail

•    Tenacious, presentable, assertive and self-motivated with excellent verbal and written communication skills and a professional telephone manner

•    Conscientious and highly focussed, with detailed understanding of credit control and debt collection procedures and an appreciation of data protection issues

•    Able to work to tight deadlines and manage time effectively

•    Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage

•    Good people management, interpersonal and mentoring skills, with demonstrable experience of leading a small team

•    Committed to the provision of excellent customer service and to meeting deadlines

•    Commercially astute, innovative and solutions oriented

•    Organised and methodical, able to manage multiple projects

•    Good skills in Microsoft Office products (Excel, Word, and Outlook).  

•    Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage

We are proud to offer award-winning benefits to support and reward our employees:

  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role 

We are looking for a talented and ambitious individual to join our Land Management team in Northallerton. We are seeking individuals who demonstrate the attributes that are fundamental to becoming a successful Surveyor. 

The Graduate Programme supports you to become a Rural Chartered Surveyor with the RICS and a Fellow of the Central Association of Agricultural Valuers, and the programme generally takes on average two years to complete.

Training and Development

•    Full APC training with the RICS and continued support for all graduates;

•    Full training with the Central Associate of Agricultural Valuers;

•    Pre-APC mock interviews/presentation training and seminars;

•    Continuous Professional Development (CPD) lectures.

Roles and Responsibilities

Main Accountabilities

•    To work on day to day tasks as set by line manager and APC supervisor;

•    To take responsibility for work and projects as appropriate to the team/department in which they currently work;

•    To liaise with APC supervisor and counsellor on a regular basis to discuss progress towards the APC;

•    Ability to prioritise and manage own workload

Deliver to Client

•    Relevant understanding of business/department context;

•    Accuracy and quality of reporting to clients;

•    Personable communication style;

•    Is responsive to the needs of the client and looks for ways to improve delivery and relationship

Clients and Business Development

•    Proactive in building relationships with internal and external contacts and responsive and helpful to clients

•    Relevant understanding of business/departmental context

•    Accuracy and quality of reporting to clients

People

•    Shares expertise with colleagues;

•    Proactively communicates to colleagues in office and around the business;

•    Works collaboratively with others in a team;

•    Ability to work flexibly on own initiative and as part of a team

•    Ability to manage relationships with tact and diplomacy;

•    Awareness of Equal Opportunities

Systems and Process

•    Works within clearly defined, well established processes under regular supervision.

•    Solves problems by following well defined processes and precedents

•    Consults more experienced colleagues on more difficult or unfamiliar situations

Company

•    Conscious of and takes steps to protect the interests of BNP Paribas Real Estate and Strutt & Parker employees and reputation.

Person Specification

The successful candidate is likely to be:

•    A great communicator, both written and oral.

•    A team player, able to develop a close working relationship with colleagues

•    Commercially astute with good numeracy skills

•    Ambitious, energetic, self-motivated, curious, and happy to network with a business development orientated attitude.

•    Interested in farming and food production systems.

•    Experience of hands-on practical farming

•    An interest in Rural or heritage property

•    An interest in the environment and sustainability

Skills/Qualifications

•    University Degree

•    Excellent research and analytical skills 

•    Excellent IT skills including use of MS Office

•    Practical Rural experience would be beneficial

Key Skills/Competencies

•    Competent using all Microsoft Office packages (Word, Excel, Outlook, PowerPoint);

•    Interpersonal skills – confident communications with the ability to express opinions clearly and convincingly;

•    Determination – focused on working to reach objectives. 

•    Motivated and committed to a career within Surveying;

•    Analytical capability – good problem-solving skills and logical approach.

Qualifications

•    Already working towards or willingness to work towards a RICS accreditation

•    Non-cognate and Apprenticeship routes available – distance learning courses are available which the company will support.

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.