The role

An exciting opportunity for an experienced Technical Services Manager to join the team at a prestigious asset located in the City of London. The successful candidate will have experience managing the mechanical and electrical services and associated supply chain contracts at trophy assets, and a demonstrable track record of providing ‘best in class’ customer and client care.

80 Fenchurch Street comprises approximately 253,000 sq. ft. of prime office space arranged over 15 floors, with retail space on ground and lower ground floors. Operational excellence and stakeholder engagement are key factors for this role.

Key deliverables

• Audit and manage suppliers to ensure effective, safe and compliant delivery of all hard services at the property. Measure and report supplier performance against agreed SLA’s and KPI’s 
• Work effectively with a range of specialist consultants to manage and monitor supplier delivery and the performance of MEP and fabric maintenance / project services 
• Develop, agree, and manage lifecycle replacement programmes and planned projects
• Monitor and support professional teams undertaking client funded capex works 
• Assist with reviewing and monitoring tenant fit outs and wayleave / fibre installations
• Undertake regular building inspections, complete reports, and initiate / progress any required works
• Procurement of goods and services, following BNPPRE procedures and policies
• Provision of best-in-class customer service to internal and external customer base
• Maintain regular and effective communication with occupiers and the client 
• Assist with the preparation, monitoring, management and reconciliation of service charge budgets. Check and approve all expenditure related to M&E maintenance, repairs and projects
• Support in the preparation of accurate and comprehensive management reports and attend monthly management meetings with the client and property management team
• Identify and actively support sustainability initiatives, including targeting and monitoring, implementation of net zero initiatives, and associated ESG reporting. 
• Monitor / report on energy consumption profile (no less than monthly) and implement strategies for reducing energy consumption.  Actively engage with occupiers, property management team, suppliers and the client on energy consumption trends and mitigation measures.
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment 
• Manage local environmental activities in order to meet statutory obligations and achieve / retain industry standards and accreditations (e.g. ISO14001 an BREEAM In Use)
• Ensure compliance with all internal procedures and policies, e.g. Procurement, Finance, Compliance, HR
• Maintain regular and effective communication with stakeholders including internal colleagues in property management, support functions and the wider real estate business
• Be an active participant at internal TSM forum meetings. Collaborate on operational matters, sharing best practice experiences where possible

Qualifications 

• Degree or equivalent
• Member of a relevant professional body
• Building services related qualification(s)
• National General Certificate in Occupational Safety and Health, accredited by NEBOSH (desirable)

Experience

• Previous experience in a similar role (minimum of 5 years)
• Demonstrable experience managing block date assets requiring active lifecycle planning and replacement / repair project management
• Excellent mechanical and electrical services knowledge
• A proven track record of fostering and developing client and occupier relationships
• Demonstrable ‘best in class’ customer care
• Robust health and safety and environmental knowledge
• Management of supply chain, and developing supplier relationships
• Experience reviewing and monitoring tenant fit out works
• Good understanding of service charge budgets and accounting principles
• Experience with smart building technology, its implementation and use
• Experience of creating, implementing, monitoring and reporting against strategic ESG plans
• Excellent English language skills – both written and spoken
• IT literate 
• Experience of managing MEP services within multi tenanted assets of 250,000 sq ft+ 

The company

BNP Paribas Real Estate, a specialised division of the financial services group BNP Paribas, offers its clients a comprehensive range of commercial and residential real estate services, thanks to its 6 lines of business: Property development, Transaction, Consulting, Valuation, Property Management, Investment Management. With a ranking amongst the leaders on the market, BNP Paribas Real Estate is present in 30 countries, counts 3400 employees and makes a turnover of €658 million.

BNP Paribas Real Estate Facilities Management Ltd is the facilities management arm of the company, and the vehicle through which 100 staff within the FM function are employed. Working closely with the Property Management/surveying teams across the country, we deliver managed services to some of the country’s finest landmark buildings.

The benefits package will include 25 days annual leave (with the option of purchasing up to 5 additional days via flex benefits), private medical cover for self, long term disability insurance, interest free season ticket loan, private GP service, group income protection, eye care vouchers and pension. You will also be eligible to participate in the Company’s bonus scheme.

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave (depending on level) + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Our Estates and Farm Agency Department comprises a network of 19 agents who provide professional advice to private clients, trustees, executors, as well as corporate and charitable organisations regarding the valuation, sale, and acquisition of farms, country estates, sporting estates, and high-value rural properties. This generally encompasses properties with residential, commercial, and strategic assets.  

The Department is divided into seven regions with the National team being involved with all transactions over £5m, as well as working very closely with the Country House Department. 

The position is based in our Chelsea/Marylebone offices, but it will necessitate client and site visits throughout England including visits to regional offices and some remote working.

The role

As the leader of a National department, this individual will work closely with the Head of Department as key contributor to the management of the business line. They will have overall responsibility for driving strategic initiatives; management of the client and service delivery, profitability, and people; and will be a brand representative internally and externally as the expert in their field. 

This individual will;

Strategy 

• Actively contribute to the business line strategy and implement this at a department level. 
• Set the department strategy, and ensure progress against annual objectives, and alignment to the wider business objectives.

Clients and Service Delivery

• Oversee the delivery of high quality advice and service to clients and act as an escalation point as required.
• Ensure collaboration with local Regional Residential, Land Management and Estates and Farm Agency teams to the benefit of our clients and the service they receive. 
• Act as a role model in the development and winning of new business opportunities at a national level, whilst instilling a focus on consistent business development within their teams.
• Have active role in high profile business development opportunities, within and outside of the Residential business line.
• Be responsible for department compliance with all internal processes / regulations and the management of key risks and regulations (including RICS, Health & Safety, AML, compulsory training)
• Be responsible for the management of data within the department, whilst ensuring it is used effectively and in line with any internal process or regulatory requirements. 

Financial Performance

• Be accountable for the financial performance of the department, and will develop and implement initiatives to improve revenue generation and profitability. 
• Accurately forecast revenue and cost for the department, ensuring regular liaison with the central teams and timely delivery of financial information. 
• Be responsible for the achievement of personal, team and department financial targets against forecasts.
• Monitor and drive department performance through the use of KPIs and targets for teams within the department

People

• Be responsible for leading the National team, whilst having local management responsibility in their home office. This includes the management of annual people processes at a department level.
• Have effective and regular communication with all local heads of department, supporting them to drive performance and implement local actions.
• Ensure regular communication with the whole department and individual teams to promote the sharing of information both from and to Business Line management. 
• Regularly communicate with and coach local heads of department to instil a culture of continuous professional development and a focus on the retention of talent.
• Maintain a strong internal and external network to allow for effective recruitment of talent and development of succession plans. 
• Contribute actively to recruitment, training, management of career paths, promotions and successions

Brand

• Represent the department both within the Strutt & Parker business and to the market as a spokesperson and expert in their area, maintaining high visibility at national level with the support of the Marketing / Communication teams.
• Use their network and position as a brand representative to actively promote the brand in the external market and drive business development opportunities.
• Work collaboratively across Residential and the wider business to promote effective interdepartmental working and cross selling. 
• Identify opportunities for collaboration or representation at internal and external events both within our markets and in the wider BNP Paribas Group.

Process & Systems

• Responsible for the delivery of a high quality service.
• Manage change effectively in order to improve quality and profitability.
• Improve systems and processes – be innovative and creative and encourage this in others.
• Compliance / monitoring and oversight.

Company

• Conscious of and takes steps to protect the interests of BNP Paribas Real Estate/Strutt & Parker, employees and reputation.

Person specification

Essential Qualifications

• Educated to degree level
• MRICS

Essential Experience

• Demonstrable experience within the agricultural property market
• Can demonstrate successful long term business relationships
• Demonstrable cross selling successes

Key Skills/Competencies 

• Commercial, strategic decision maker
• Strong client orientation focus
• Experienced people leader with good managerial, development and motivational skills
• Confident self-starter, comfortable in taking the initiative and seeing tasks through to their conclusion
• Flexible, able to prioritise work and deadline driven
• Ambitious and energetic team player

Key deliverables

• Production of timely reports and submissions for new client mandates/pitches;
• Work to further develop contacts beyond Strutt & Parker’s existing network to ensure maximum coverage and knowledge base of the market
• Compliance with all KYC and regulatory in conjunction with internal compliance 

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, up to 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Prime Services Technology is part of Global Markets and comprises Equity Financing, Inventory Management, Cash Prime Brokerage, Synthetic Prime Brokerage, Trade Processing, Client Experience, Cross Product Margining and Margin & Risk Management.  

Job purpose 

The role is embedded in a globally distributed inventory management technology team with presence in London, New York, Hong Kong, Lisbon, and Glasgow. The remit of the team is to deliver a new state of the art inventory management platform called AOS (Asset Optimisation Services).  The platform will be the basis for both manual and automated inventory management decisions, creating a global business by abstracting away from our entity structure and managing requirements across the group level.   The technical stack includes Java, Oracle, Spring, Apache Flink, Apache Kafka, Apache Ignite, Angular.

Key responsibilities

• Reporting into the Glasgow inventory management development lead and will work closely with the global development team.
• Requires a specialized IT skill set and will be responsible for upskilling and mentoring junior team members in both the local and global teams.
• Proactively influence design, providing input on complex assignments developed both inside and outside their immediate project, and promoting good software development standards.
• Act as a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability in identifying and managing conduct risk.
• Work closely with the regional managers of the team to ensure consistency of program goals, architecture, resource allocations & assignments, and people topics (career management, objectives, reviews).
• Manage business demand and expectations for work and delivery of the work in alignment with budget and overall business direction and governance.
• Responsible for the full development lifecycle of a project, from design to deployment in production and post-release support.
• Ensure end-deliverables are clearly defined and communicated, and that stakeholders are kept informed of each deliverable’s progress, issues, and risks. 
• Proactively manage risk and issues, escalating where appropriate, to ensure delivery progress is maintained.
• Partner with the architecture teams to ensure robust design and adherence to bank-wide architectural goals. 
• Design solutions that align technology roadmaps to business strategy and conduct high-quality functional design, system, integration testing, and UAT.

Requirements

• Extensive experience in complex software development with advanced specialization in either messaging middleware, databases, such as Oracle, Flink, Ignite, Kafka, or Kubernetes.
• Experience working with SDLC automation tools such as Jira, Bitbucket, Artifactory, and Jenkins. 
• Very strong technical skills, and be an advocate of test-driven development and delivery automation
• Experience working in a global team, aiding others through pair programming and knowledge sharing to help the team improve their development practices.
• Able to demonstrate excellent analytical and problem-solving skills. Possess a can-do attitude and be able to partner with others both inside and outside of the development team to investigate issues, drive conversations to find and agree on solutions, and communicate those solutions to a diverse set of stakeholders.
• Able to partner with business, operations, developers, architects, and infrastructure teams to help shape the future platform.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

What are you waiting for? Apply today and we’ll be in touch.  

What are you waiting for? Apply today and we’ll be in touch.  

Job Title: Buyer

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

As a Buyer you’ll be responsible for sourcing and securing supplier contracts that strike the right balance between cost efficiency, value, and risk management. You will work closely with internal teams and the wider procurement function to support end-to-end procurement activity – from supplier onboarding to reporting, governance, and compliance – all while ensuring alignment with internal policies and best practice.

Key Responsibilities: 

• Shape smart procurement strategies that align with business needs, delivering value through cost-effective, compliant supplier partnerships.
• Lead end-to-end sourcing activities – from market research and RFx processes to supplier evaluation and contract award.
• Negotiate contracts to secure favourable terms, including pricing, service levels, and performance metrics.
• Collaborate with stakeholders across the business to understand requirements and provide expert procurement advice and support.
• Ensure contract compliance by working closely with legal, finance, and business teams, maintaining alignment with internal policies and regulatory standards.
• Track performance and savings using procurement tools and reporting frameworks, contributing to business goals and governance requirements.

Skills & Attributes:

• Experience in Professional Services and Facilities Management.
• Excellent negotiation and contract management skills.
• Ability to confidently liaise with stakeholders internally and externally. 
• Comfortable with numerical analysis.
• RFx process knowledge.
• Experience with Field Glass or similar workforce management software.
• MCIPS or equivalent (Desirable).

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The Derivatives team exists to provide administrative activities across the end to end trade cycle of Derivative instruments, including; ETD’s, CFD’s and OTC, ensuring accurate feeds to the accounting platform for the purpose of NAV and Start of Day deliveries. This support includes:

• Trade capture across all derivative instruments 
• Trade matching against Prime Brokers and Executing Brokers 
• Daily cash margin requirements 
• Monthly reset processing 
• Cash and Stock Reconciliation
• Client, Broker and Custodian Reporting 

Job Purpose

Purpose: To perform the day-to-day production activity ensuring client commitments are met. 

Scope: UK based with interaction across BP2S Global Derivative teams

Key Responsibilities

Client Service Delivery and Controls

• To ensure a high quality client service is delivered to all clients, including mailbox management, attendance on client calls and prep ,referring complex/technical issues to senior colleagues as appropriate
• Ensure the service level provided by the team adheres to the Client Service Delivery agreements including strong understanding of department KPIs and where the team have a direct impact of NAV/SOD
• Ensure adherence to core standard operating models through the application of existing policies and procedures
• Take responsibility for ensuring procedures are reviewed and updated on a regular basis, passing to senior colleagues for review. 
• Ensure high processing accuracy levels both personally and through oversight of the team administrator’s work, identifying errors and working to address
• Build strong, professional relationships with clients and be an ambassador for BNP Paribas
• Develop internal stakeholder relationships with the wider team as well as general business support, co-ordinating activities to ensure smooth delivery of operational processes in accordance with agreed processes and procedures
• Support external counterparty relationships, providing feedback for performance reviews e.g. brokers and custodians
• Ownership of allocating daily workload within the team, providing supervision and technical support to the team administrators

Continuous Improvement & New Business

• Proactive generation of ideas for improvements to systems and processes in support of client requirements and BNP Paribas Securities Service strategic objectives. 
• Support the development and implementation of such improvements 
• Involvement in the design and implementation of resilient processes and systems to support new/changes to business products including mandatory changes to market/governance and regulations
• Innovate & continually challenge status quo within the governance and framework of our change program
• Be a subject matter expert in your team, actively seeking opportunities to develop knowledge and expertise both within the department and on a broader level across the UK and beyond.   

Risk Management

• Ensure adherence to the risk and control framework, including team and departmental procedures, managing risk effectively and efficiently within the team
• Ensure an effective and robust governance structure is in place for the team
• Accuracy – focusing on getting it right first time
• Support business contingency plans as required
• Ensure adequate internal controls are in place and correctly followed to mitigate operational risk
• Ensure that internal and external audit/compliance/risk requirements are met

Personal Development

• Proactively manage own personal development, taking accountability for personal objectives to support the overall performance of the team, taking guidance from senior, more experienced colleagues where required
• Consider personal objectives in line with business objectives, driving forward personal development opportunities 

Budget Management / Productivity

• Understand the factors which influence unit cost eg capacity/workload drivers

Strategy and Governance

• Contribute to raising the profile of the UK branch of BNP Paribas Securities Services.

Key stakeholders   

• Internal cross functional teams
• External clients
• Brokers and custodians

Requirements

Essential

• Professional qualification (or equivalent level of expertise in relevant technical area)
• Strong working knowledge of policies/procedures and regulations within client delivery and company side 
• Strong risk management awareness
• Strong client service skills  with good written and oral English skills to allow concise explanations on technical issues where applicable
• Involvement in change initiatives with ability to adapt to an ever changing environment
• Accuracy and meticulous attention to detail

Desirable

• Industry knowledge and understanding of Middle Office processing function
• Computer literacy with ability to use enhanced, specialist applications
• Ability to coach and support colleagues in development

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.

The Banking Services and Operations (BSO) Department delivers services in three areas:

• Local Custody, which provides Clearing, Settlement, Cash, Corporate Actions, Income, Tax services for UK and international clients. These are mainly Institutional Investors (Asset owners, Asset Managers…), Financial intermediaries (Broker Dealers, Global custodians…), and other BNP Paribas branches.
• Global Custody, which provides the same range of services to Institutional investors and asset managers who open a Global Custody account in UK to hold assets in over 90 countries.
• Broker Dealer Outsourcing, which provides Back-office outsourcing services of Settlement, Financial accounting and Transaction reporting for Mid-size Brokers.

Job purpose 

The Global and Local Custody UK Account Manager is responsible for the direct support and contact with clients and internal teams in relation to Global and Local Custody UK activity on all markets ensuring that queries and issues are responded to in a timely and appropriate fashion along with completing all aspects of the daily BAU as contained in the daily checklists. 

They are responsible for daily BAU covering and resolving all topics/tasks in relation to Global and Local Custody Reconciliations / Corporate Actions and Income.

They cross train and may work within the teams of; Reconciliations, Tax, Settlements, Corporate actions and Income.  They provide support to clients including operational, market and processing knowledge. The Account Manager ensures that clients’ questions and issues are responded to in a timely and appropriate fashion.  The account manager will support the preparation for any internal and external meetings.  

They will also ensure that any client and non-client facing tasks are performed in an accurate and timely manner.  They are to ensure the adherence to all processes and procedures.  

As such, the Account Manager oversees the Custody operational processes on behalf of the client.  The Account Manager will need to work well within a team environment and work effectively together with teams based in the UK and Globally.

Key responsibilities

• Query management – Ensuring these are answered in an accurate and timely manner.
• Be responsible for accurate and proactive production of own work.
• Completion of tasks are in line with procedures.
• Adopting a pro-active approach to issues and events that may have significant impacts for the clients.
• Adopting a pro-active approach to improve the current processing of work.
• Ensuring clients receive a Desired level of service or better.
• Ensuring daily reconciliation and clearance of cash and stock items.
• Ensuring all key controls and assigned tasks are completed in a timely manner.
• Liaising with clients and internal parties to resolve any issues pertaining to custody activity with particular focus on reconciliation.
• Is responsible for updating and maintaining procedures and proposes changes / improvements when appropriate.
• Build strong relationships with all parties and work together effectively.
• Responsibility for logging and rectifying any errors made using BIRDIE platform, implementing appropriate preventative measures.
• Understand and deliver towards KPIs / Metrics support risk control framework
• Ensuring the escalation of problems to AVP level and beyond where appropriate.

Requirements

Essential

• Adaptability to change
• Results and quality orientation
• Good written and oral communication skills
• Customer Service Focus
• Team Working skills
• Operational Experience / Knowledge around reconciliations
• Problem Solving
• Analytical Skills
• Risk oriented
• Behaviours in line with BNP Culture expectations
• Attention to detail

Preferred

• Innovation and continuous improvement – Use own initiative
• Reconciliations experience
• Works well under pressure
• Organisation skills
• Experience in manual input of data

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.

The Middle Office Operational Business Transformation Department exists to own the Global Middle Office (GMO) transformational agenda and demonstrate thought leadership to identify innovative, transformational, efficient and sustainable solutions. We will develop the team, use best practice and maximise collaboration to execute our transformation agenda to a high standard and drive value for our clients and the business.

Projects and change initiatives that the team are involved in include the following categories: Client Changes, Client Implementation, Efficiency, Operational, Product Development, Regulatory, Strategic and Technical Projects.

Job purpose 

The purpose of the role is to act as a Business Change Specialist for Middle Office.  In terms of Governance, the role will reside in the Middle Office Operational Business Transformation Team. 

The role will cover assigned change and support across Global Middle Office and will be required to work closely with colleagues and stakeholders across departments and global locations.

Key responsibilities

• Contribute insight and analysis into potential projects/businesses cases ensuring accurate estimates for benefits and other project deliverables are SMART.
• Gathering, defining, agreeing and documenting requirements to ensure traceability and favourable project control
• Design of operating models, both tactical and strategic, to support business change, ensuring these are understood and signed off by all relevant stakeholders.
• Provide accurate status tracking and reporting, issue management (including facilitating workshops when required), managing actions, dependency management, chairing/attending governance meetings ensuring sufficient escalation where required.
• Where required, completing all necessary process documentation and procedures to promote projects into the production environment, including the management of deployment dates, plans, sign-offs, migration planning, training plans and contingency / back-out plans. 
• Supporting our client and project integrated change control process. Collation of materials, chairing and minuting the project documents and internal / external meetings. Using the appropriate brainstorming, facilitation techniques and business analysis tools and techniques to ensure requirements meet the business need.
• Participation and representation of BNP Paribas Securities Services at regular client update meetings
• Dealing with all levels of the organisation from developers to senior sponsors
• Effective project risk management
• Collaborate with Subject Matter Experts and Ops Teams across all global locations
• Identification and completion of any testing requirements to support implementation of business change.

Requirements

Essential:

• Financial services experience. 
• Operational experience in Middle Office Operations or a similar environment.
• Ability to test IT solutions
• Competent and sufficient with Microsoft Office Suite (Word, Excel etc.)
• Ability to work and collaborate with others within their own team and across different teams
• Attention to detail/rigour
• Ability to manage time, plan, structure, prioritise and coordinate activities and resources effectively to reach objectives.
• Ability to plan and coordinate actions, activities or resources, monitor progress and offer corrective actions when needed.
• If relevant, ability to assign responsibility to the appropriate individual or team and provide coordination, support and direction where required
• Ability to demonstrate clear motivation to get things done, achieve results and translate decisions and ideas into action, within the constraints defined (including timeframe). When relevant, ability to work proactively and autonomously without being prompted and to recognise needs and opportunities to act, and do so without supervision
• Ability to communicate clearly, articulately and succinctly; expresses both oral and written messages effectively and in an organised way, with the appropriate language and wording, according to the situation, audience, desired result, etc.
• Presents with confidence, both to individuals or groups
• Ability to question the task at hand and the status quo, gives an opinion and identifies areas of improvement.
• Ability to step back and position proposals or actions in a broader context after understanding and taking into account all the relevant elements.
• Ability to go beyond existing frameworks by identifying and suggesting new ideas or solutions which are suitable for clients or the organization and to achieve business goals.
• Ability to think outside of the box, to generate new ideas from differing viewpoints to solve problems or improve current situation.
• Ability to generate ideas inspired by experiences or knowledge from different activities, basic or high level, operational or strategic, practical or innovative solutions
• Ability to maintain performance and sound judgement under pressure and/or opposition (e.g. time pressure).
• Ability to identify all aspects of a subject and examine it in an objective and relevant way to offer a broad point of view and deliver a diagnostic.
• Ability to identify patterns across situations that are not obviously related, and key or underlying issues in complex situation

Preferred

• Business Analysis and/or Project Management Qualification (Business Analysis qualification preferred)
• Client facing experience (preferred but not essential)
• Familiarity with formal Business Analysis approaches, tools and phase of the project lifecycle.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Job Title: Head of Customer Relationship Management (CRM)

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

We are seeking a strategic, data-driven, and customer-centric leader to join our team as Head of CRM. This role will be responsible for owning and driving the CRM strategy to maximise customer lifetime value, engagement, and retention across all touchpoints. You will lead a team of CRM professionals and work cross-functionally with marketing, product, data, and technology teams to deliver a seamless, personalised customer experience at scale. 

This role will involve defining the CRM strategy from inception through to implementation. You will work meticulously to define the systems, architecture, resources and skills needed to deliver a CRM strategy that achieves marketing and business objectives.

Key Responsibilities: 

• Work closely with the Director of B2C and Marketing Strategy to develop and lead the company’s CRM strategy, aligning with business goals and customer needs 
• Own the end-to-end CRM lifecycle, from acquisition and onboarding to engagement, retention, loyalty, and win-back
• Lead the selection, implementation, and optimisation of CRM tools, platforms, and integrations
• Drive a culture of continuous testing and learning through A/B and multivariate testing 
• Work with product and tech teams to integrate CRM efforts with product features, user journeys, and customer feedback loops
• Play a key role in the future development of the mobile app strategy, defining how to improve customer experience, relevance and increase retention and sales.

Skills & Attributes:

• Extensive experience in CRM, lifecycle marketing, or retention marketing, with solid exposure in leadership roles 
• Proven success in scaling and optimizing CRM programs in a data-driven, digital-first environment 
• Hands-on experience with CRM and marketing automation platforms 
• Deep understanding of customer behaviour, segmentation, and personalisation strategies 
• Experience with loyalty programs, referral programs, and customer journey mapping 
• Experience of working within financial services or other regulated industries is a plus

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.