BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

BNP Paribas’ CIB UK Legal department is a dynamic and integral part of the bank’s activities, providing expert legal advice and support across a wide range of activities. Our teams work closely with the business on transactional, advisory and governance matters and on disputes. It is led by dedicated professionals who ensure that the bank’s interests are protected while adhering to the highest legal, regulatory and ethical standards. The department is involved in various initiatives, including work experience programs, diversity and inclusion efforts, and legal technology advancements, reflecting its commitment to excellence, innovation and efficiency in the legal field.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

The EQD&CE UK Legal team is part of the Derivatives platform in Legal, primarily advising the Equity Derivatives and Cash Equity business lines within the Global Equities Global Business Line of BNPP Global Markets (“GM”). The Derivatives Platform is an organisation within Legal comprising legal professionals providing legal advice and transactional support to GM more broadly as well as other Legal teams, Functions and various stakeholders in BNP Paribas. 

The Quantitative Investment Strategies (“QIS”) business is a fast-paced and high-profile area of the Global Markets division.  QIS is responsible for the development, creation and maintenance of BNP Paribas proprietary indices across all asset classes traded within GM.  BNP Paribas proprietary indices employ a wide range of innovative methodologies, including active management, convexity, dispersion, multi asset efficient frontiers, option/swaption writing, rolling futures and stock selection including based on themes such as clean energy, climate care and other ESG topics.

Job purpose

Purpose: The EQD&CE Legal Executive supports other more senior members of the EQD&CE team in providing specialist legal and/or regulatory advice to the QIS business to ensure that the QIS business is effectively supported, and able to achieve its objectives, whilst effectively identifying and managing legal risk. 

Scope: EMEA and/or other jurisdictional advice provided ad hoc as needed

The EQD&CE Legal Executive will be involved in projects, develop relationships with stakeholders and undertake tasks focused on QIS coverage in order to assist more senior members of the team in providing high quality, timely, legal advice to the QIS business.

Key responsibilities

• Provide legal, regulatory and documentation support under the supervision of more senior lawyers within EQD&CE in relation to the range of BNP Paribas Indices administered by QIS, including in relation to tasks such as: 

• • reviewing index methodology supplements (“IMSs”), which are comprised of narrative and formulaic descriptions of the calculation and rebalancing algorithm used to determine an index and ancillary documents such as Technical Annexes; 
  • liaising with structurers and/or clients to negotiate comments on IMSs; 
  • preparing comments for internal approval committee meetings in respect of:

• • • new indices
    • events impacting the composition of an index requiring action by the committee;
    • errors occurring in the determination process,

• • attending the relevant committee meetings to determine the course of action to take, including any remediations to internal processes that may be needed;
  • assisting senior members of the team with updates to master documentation and templates when necessary; and
  • for actively managed indices, negotiating contracts with the relevant third party providing index compositions and weightings.

• Assist more senior members of the team with the provision of advice in relation to existing regulations or new regulatory developments and dealing with queries from other stakeholders in the Bank under appropriate supervision
• Assist more senior members of the team in identifying potential process improvements to ensure efficiency and effectiveness of the support provided
• Build internal working relationships with colleagues in EQD&CE to increase knowledge of relevant activities and with the wider LEGAL department

Requirements

• Non-qualified lawyer, paralegal, finance/mathematics professional, or recent graduate in law, mathematics or finance, showing an interest in and willingness to learn more about matters relating to QIS such as the algorithms and formulae used to calculate and rebalance indices, products in which indices are used, how these products are hedged and the implications when structuring an index 
• A university degree within a relevant subject as an indicator of an ability to understand and apply complex mathematical, trading and/or theoretical concepts, or equivalent relevant experience 
• Basic knowledge of derivatives considered helpful; interest in and willingness to learn about different types of derivatives and the behaviour of the various asset classes used essential.
• A strong personal focus on accuracy and attention to detail 
• Ability to prioritise and deliver workload based on shifting business needs under supervision and with guidance
• Able to conduct research in order to keep up to date with relevant legal and regulatory rules and procedures, and the internal policies of the Bank 
• Able to correctly apply knowledge in order to assist more senior members of the EQD&CE team in determining an appropriate course of action based on those guidelines or providing advice to the QIS business.
• Excellent written and oral language skills.
• Capable of working both autonomously (with senior support as required) as well as part of a cross-disciplinary team. 
• Skilled in the use of the latest Microsoft 365 software tools, with a working knowledge of Sharepoint and generative AI tools,
• Interested in developing knowledge of the Bank, the industry, and its products / services

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.

The Client Development Business Management team forms part of the wider Chief of Staff department. The purpose of this area is to support the Head of Securities Services UK & Middle East with the running of the activity in the region. 

The Business Management team work closely with all areas of Client Development and Marketing & Comms, providing support to Relationship Managers, Sales, Client Services, the Proposals team and MarComms. The team are responsible for oversight of Level 1 control activities, monitoring key risks and governance arrangements on behalf of Client Development, supporting key departmental processes and ensuring compliance with UK policies and global alignment, and leading and coordinating transversal initiatives and projects across Client Development.

Job Purpose

The role of the team is to ensure there is a high standard of compliance by the Client Development department of both local and global governance: to allow Sales and Relationship Managements team to focus on sales activities, to enable a high standard of proposal response, and an overall high quality client experience.

The KYC & Control Analyst will support Client Development with a number of key processes, particularly in relation to KYC and Billing, ensuring best practice guidelines are followed and acting as a point of contact between Client Development and the relevant other departments. The KYC & Control Analyst will also carry out L1 controls and produce reporting, enabling oversight and monitoring of key risks.

The role requires interaction with a large number of stakeholders, including Sales and Relationship Managers, Compliance, Legal, Finance, Project Management, Client Delivery and global Client Development stakeholders.

Key responsibilities

KYC Support

• Provide ad-hoc support to Relationship Management to enable the completion of documentation that forms the basis of KYC for new clients at appropriate point in the deal lifecycle, as needed
• Organise and manage the weekly KYC Pipeline Review meeting between operational teams and Client Development by coordinating attendance, setting the agenda and leading discussions. Facilitate the meetings to ensure productive outcomes, including confirming actions. 
• Proactively participate in discussions on operational efficiency and quality improvements associated with Client Onboarding and Client Recertification processes.
• Ensure due diligence requirements are met for existing clients in line with their review schedule. 
• Oversee provision of accurate information from Sales and Relationship Managers in relation to documentation required to complete KYC files in a timely manner. 
• Act as a point of contact between the KYC team and Client Development on matters relating to KYC and due diligence, liaising with internal counterparts including Compliance, Legal, and local and global KYC teams to resolve KYC-related queries and implement process related changes.
• Keep abreast of issues affecting KYC and the risk rating of clients, and, in conjunction with the KYC Specialist, proactively instigate required changes and communicate these to Client Development.
• Produce KYC-related MI for Senior Management on behalf of Client Development, as required.

Level 1 Controls & Reporting

• Conduct controls on a monthly basis to:
  • Ensure all deals and renegotiations are taken through the full Business Acceptance process as per global guidance, and all required documentation has been completed
  • Ensure that business revenue have been advised of all new and amended fee schedules.
  • While performing controls, critique and challenge exemptions to ensure compliance with policies and procedures. Ensure appropriate action plans are put in place and completed to address unsatisfactory results.
  • Ensure that any credit lines required for UK booking activity have been requested by RMs, when flagged on Risk reporting (from Beacon). 
  • Prepare and submit weekly reports to the Head of Client Development on any outstanding Billing invoices that have not been approved.
• Fulfil the role of Third Party Coordinator for the UK, responsible for the clean-up of historic data in Cerise, and the point of contact for referential data.
• Produce, monitor and challenge KPIs surrounding the provision of instructions to Business Revenue to prevent loss of revenue.
• Produce detailed MI reports on volumes not billed and unattached accounts for presentation to various Management Committees, to highlight potential loss of revenue and failed control points, enabling remedial action to be taken.
• Governance and oversight of the Gifts, Invitations & Other Advantages procedure and reporting, including the production of monthly MI reports for the Client Development Internal Control Committee.

Client Development Support

• Raise awareness within Client Development of ongoing requirements and key changes in relation to KYC processes (in conjunction with the KYC Specialist), , Cross-border marketing and interactions, Gifts, Invitations & Other Advantages, and Business Revenue processes on a regular basis.
• Point of contact for Client Development in relation to queries on the above topics, as well as other key processes where required. Responsible for providing clarity on best practice, challenging the status quo, and designing, delivering and maintaining training packs and guidance documents on these topics, liaising with relevant stakeholders where required.
• Primary coordination point within the department between Business Revenue and Relationship Managers in relation to Client Development related queries on Billing matters and processes, and a key stakeholder for any proposed changes to process.
• Single point of contact for the department in relation to Cross-border marketing and interactions. Responsible for providing clarity on the restrictions and liaising with Legal and Compliance, where required, to ensure compliance with UK policies.
• Point of contact for Client Development usage of DocuSign and the storage of client legal documentation. Responsible for uploading newly executed agreements submitted by Relationship Managers in Cerise.

Other

• Act as back-up to the Sales Support Analyst on matters relating to Business Acceptance and Client Classification.
• Assist the Head of Business Management, Client Development UK & ME with implementing and maintaining governance procedures and controls and producing KPIs.
• Contribute to and participate in global and local projects on behalf of Client Development as and when required.

Requirements

Essential

• High attention to detail and a strong commitment to quality control
• Self-starter with the ability to work on own initiative. Self-motivated and disciplined
• Able to manage priorities, plan own workload and meet strict and competing deadlines
• Able to cope with repetitive tasks, and work on multiple assignments, while maintaining accuracy and producing high-quality work
• Ability to challenge the status quo and identify areas of improvement
• Effective communicator
• Has a collaborative approach, supports colleagues and team members.
• Excellent writing and reporting skills. Proficient in PowerPoint and Excel.

Desirable:

• Advanced Excel skills, ability to manipulate large amounts of data accurately. Pivot tables are essential.
• Experience of working with client facing teams, ideally within Securities Services.
• Experience of working with KYC and due diligence processes, or carrying out L1 controls.
• An understanding of the risks relating the Client Development environment.
• Knowledge of Securities Services.
• Project Management skills

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

The work will be varied and will include following an existing process to facilitate the land rights, close liaison between client and grantee, and communicating with a range of client and internal stakeholders at the time of grantee construction.

You’ll be expected to meet and communicate with the Client, customers, Land Agents, local authorities and statutory bodies, attend site meetings and share advice and technical knowledge with our colleagues and stakeholders.

We are open to this position being located in one of the below Strutt & Parker offices:

• Inverness/Perth 
• Cambridge or Stamford 
• Salisbury

Ideally you will be:

•    Client and customer focused

•    Highly motivated

•    Extremely organised and IT literate

•    Have the ability to communicate effectively with Stakeholders, Engineers and Contractors

•    Experience and used to working well under pressure

•    Able to manage multiple jobs whilst maintaining an attention to detail

You will be required to demonstrate an understanding in one of the following key areas:

•    Property and Law, Agriculture, Land Management, Environment, Valuation and be prepared to undertake further study if necessary to achieve membership of RICS (inc. AssocRICS) or CAAV if not already qualified. At least 2-year knowledge will be required. 

About you:

•    Hold a full, clean UK Driving Licence 

•    Ideally hold 2 A levels, a HND or a Degree (in a related subject)

•    Be prepared to undertake further study if necessary to achieve membership of RICS (inc. AssocRICS) or CAAV if not already qualified. (At least 2-year knowledge will be required.)

•    Excellent IT skills (Word, Excel, MS Outlook) 

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Health cash plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work

•    Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. 

The role

This individual will work closely with the UK Head of Sales, in the overall management of the Knightsbridge & Belgravia Sales team. They will have focus on the direct management and results of their office, always looking to drive profitability where possible.

Responsibilities

•    Motivating the team and leading new initiatives to maximise performance

•    Monitoring KPIs including – RPS leads, viewing numbers, offer numbers, plot progression.

•    Achieve personal financial targets and budget, maximise gross profit 

•    Ensure delivery of timely and high quality advice and transactions to clients 

•    Meet with clients and assess their particular needs

•    Manage the team and ensure objectives are set and met

•    Register and manage applicants

•    Conduct market appraisals

•    Arrange and attend viewings around homes

•    Canvass for new business opportunities

•    Explain building issues and regulations to the clients

•    Respond to queries via e-mail and telephone

•    Liaise with solicitors

•    Close deals

•    Responsible (sometimes jointly) for successful delivery of all assignments in area of expertise

•    High profile ambassador for Strutt and Parker / BNP Paribas Real Estate in area of expertise

•    Has external recognition and is influential in the market

•    Undertake business planning activities in line with the company’s aims

•    Bill regularly and collect fees as quickly as possible 

•    Accurately forecast fees for the office when required to do so

•    Assist in developing initiatives to improve revenue and profitability

•    Abide by BNP compliance requirements 

•    An understanding of confidentiality issues and the use of discretion

Person specification

Qualifications:

•    Educated to GCSE level or equivalent as a minimum

Experience:

•    Excellent telephone manner and client facing skills 

•    Significant track record within the local residential sector with a broad cross section of clients

•    Proven fee earner

•    Self starter and can work with little supervision and, where appropriate, under pressure

•    Demonstrate a knowledge of the market which you operate within

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE 

The role

The HR Officer will work in collaboration with the HR Business Partners and be responsible for delivering an excellent HR administration and first line advisory service to the business. This individual will work directly with the business, and this role will further raise the value-add business profile of the HRBP team.

Responsibilities

•    In collaboration with the HR Business Partners, provide an excellent first step advisory service to employees on areas such as performance reviews, absence management, family friendly procedures, whilst following policy, procedures and legal requirements, escalating issues where required

•    Supporting the HR Operations team in the preparation of documentation for employee relations processes such as disciplinary/ grievances / performance management and restructure programmes

•    Record and maintain accurate employee data and produce accurate and timely information/reports as required.

•    Ensure ongoing case management is recorded on the HR System on behalf of the HR Business Partners. 

•    In conjunction with the HR Operations team, create and review HR policies and procedures. 

•    Ad hoc reporting for HRBP team including monthly executive packs, monthly consultant’s report, restructure cost reporting 

•    Attendance at disciplinary/grievance and flexible working meetings to take summary meeting notes. Creation of flexible working request outcome letters.

•    Provide extensive support throughout the salary and bonus review cycle / promotions process and budget process, preparing salary review letters for promotions in collaboration with the HR Admin Hub.

•    Ensure that efficient and workable processes are in place and continuously review and improve them.

•    Involvement in summer internship planning and implementation 

•    Conducting exit interviews with leavers

•    Intranet updates for policy/procedure changes 

•    Support HR projects/objectives, leading elements of them where appropriate as directed by the Senior HR Business Partner.

Person specification

•    Educated to degree level and CIPD qualified or working towards

Qualifications/Key Skills

Experience

•    Record of HR operational experience

•    Professional services industry and/or multi-site background, an advantage

•    Experience in setting up HR policies and procedures

•    PC literate, including Word, Excel, PowerPoint and HR databases

•    Understanding of HR policies and procedures desirable

•    Professional services industry and/or multi-site background an advantage

Technical Fleet Support Specialist

Location: Solihull- Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role

We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.

Some of your key responsibilities will include:

What we’re looking for

Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages. You’ll also be able to demonstrate:

The package

We offer a basic starting salary of up to £29,000, plus a bonus of up to £1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.

We also provide a comprehensive benefits package, including:

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

What are you waiting for?   Apply today and we’ll be in touch.   

Customer Service Advisor – Driver Desk – 20 hours across 5 days

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About the role

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well. 

Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call. 

We are looking for part time candidates for a 20 hour per week role (Mon-Fri 9-1 or 10-2).

Why join us?

We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

• The wide variety of queries you get to deal with.
• There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
• It’s a friendly, supportive, and fun team
• You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.

What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line. 

What we’re looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We’d also like you to bring your:

• Warm and helpful telephone manner.
• Curiosity, and hunger for learning new things.
• Ability to learn new systems and tools.

The package

We offer a basic starting salary of £27,976 (pro rata) , plus a bonus of up to £1,100 (pro rata). We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days. 

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home. 

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. 

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. 

Interview process

• Telephone interview our Talent Acquisition team
• 1-hour interview with some of our Driver Desk management team

If you’re not shortlisted, we’ll still let you know the outcome of your application. 

What are you waiting for? Apply today and we’ll be in touch.