Regulated Complaints Handler

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

Your aim as a Regulated Complaints Handler is to deliver an exceptional customer service experience, handle regulated customer complaints and make sure they are handled in accordance with our internal Complaints Handling Policy and Procedures. You will facilitate the handling of complaints where a First Time Resolution has not been possible, ensuring that information provided by the complainant is investigated.

Being a Regulated Complaints Handler, you’ll be dealing with stakeholders across the business, you’ll gain a wide exposure of Arval BNP Paribas, which will support you as a Journey Maker through your career here.

Some of your key responsibilities will include:

What we’re looking for

This is an ideal opportunity for someone who likes to investigate and relishes picking up a problem and running with it, to reach the best possible outcome. Ideally, you’ll have knowledge or awareness of relevant regulatory requirements, including but not limited to the Financial Conduct Authority, The Financial Ombudsman, The Consumer Rights Act & The Consumer Credit Act and BVRLA.

You’ll be an advocate for Arval and will support the whole business. You’ll drive a culture of continuous improvement to guarantee efficiencies and improvements in the customer journey are identified and implemented and rolled out across the business

You’ll also be able to demonstrate:

The package

We offer a basic starting salary of £29,000* plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.    

We also provide a comprehensive benefits package, including:

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for? Apply today and we’ll be in touch.   

#LI-Hybrid

Job Title: Governance & Commercial Support Specialist – Motor Finance

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We’re looking for a Governance & Commercial Support Specialist to join our Motor Finance team. This is an exciting opportunity to play a key role in supporting the governance, operational effectiveness, and commercial oversight of our growing Motor Finance partnerships portfolio.

Working closely with the Motor Steering & Governance Lead, Account Managers, and a range of internal stakeholders, you’ll help ensure partner activities remain compliant, operationally effective, and aligned with our governance frameworks and risk appetite. This is a varied, delivery-focused role that combines governance, reporting, commercial support, and stakeholder engagement, making it an excellent opportunity for someone looking to build a career within commercial operations, governance, risk, or account management.

Key Responsibilities

• Support the delivery of commercial governance activities, controls, and partner oversight across the Motor Finance portfolio
• Monitor, track, and escalate partner-related risks, incidents, compliance actions, and governance requirements
• Maintain key governance trackers, ensuring actions are accurately recorded, progressed, and completed within agreed timescales
• Produce and maintain reporting, data analysis, dealer allocations, distribution lists, and operational management information
• Support audit readiness through accurate record keeping, governance documentation, and maintenance of audit trails
• Provide operational and transactional support across the motor finance lifecycle, working closely with Commercial, Operations, Finance, Risk, and Compliance teams
• Assist with Quarterly Business Reviews through data collation, reporting, document preparation, and insight generation
• Identify opportunities to improve governance processes, reporting accuracy, and operational efficiency

Skills & Attributes

• Previous experience within governance, risk, controls, compliance, audit, operational oversight, or a similar business support environment
• Strong Excel and spreadsheet skills with the ability to analyse data and produce meaningful reports
• Excellent organisational skills with the ability to manage multiple priorities and deadlines simultaneously
• Strong attention to detail and a commitment to maintaining accurate records and documentation
• Confident communicator who can build effective relationships with stakeholders at all levels
• Proactive, self-motivated, and comfortable taking ownership of tasks through to completion
• Experience within financial services, banking, motor finance, or a regulated environment would be advantageous
• A growth mindset and desire to develop within a commercial or governance-focused career path

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan
• Opportunity to buy/sell holiday giving you even more control over your work-life balance
• Flexible benefits including private medical insurance and lifestyle discounts
• A culture that values collaboration, development, and wellbeing
• Exposure to senior stakeholders and the opportunity to develop your commercial, governance, and operational expertise
• A role that provides a strong foundation for future progression into Account Management, Commercial Partner Management, or Governance leadership roles

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it.

You don’t need to meet every requirement. If you have experience in governance, controls, compliance, operational oversight, risk, audit, or financial services and can demonstrate around 75% of the skills we’re looking for, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• First-stage interview via Microsoft Teams with the Hiring Manager (60 minutes)
• Final-stage competency-based interview including a data-based scenario exercise (75 minutes, face-to-face)

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Job Title: Financial Controller – Enhanced Debt (Loan Asset Management)

Business Unit & Team: BNP Paribas Asset Management – Alts

Reporting to: Finance (Loan Asset) Manager – CRE Debt

Location: London, UK (Bishopsgate)

BNP Paribas Asset Management (BNPP AM) is the asset management division of BNP Paribas Group. As of July 1, 2025, AXA Investment Managers’ (AXA IM) activities have been fully integrated into BNPP AM, creating a unified and strengthened global platform.

BNPP AM is a leading global asset manager, leveraging the Group’s scale, stability, and expertise. We serve a diverse client base, including institutional investors, corporations, distribution partners, and retail clients worldwide. Our investment capabilities cover a broad range of asset classes, from traditional strategies like equities, fixed income, and multi-assets to alternatives such as real estate, infrastructure, private debt, and private equity. This allows us to tailor solutions to meet client objectives.

With AXA IM’s integration, BNPP AM now ranks among Europe’s top asset managers, managing approximately €1.6 trillion in assets, with a focus on long-term savings and alternative strategies.

Sustainability is central to our approach. We prioritize ESG and responsible investing to deliver sustainable, long-term performance while supporting environmental, social, and economic transitions. Adopting a pragmatic, long-term perspective, we aim to generate durable value for clients, employees, and the economy, backed by strong risk management and responsible finance principles.

All figures are sourced from publicly available data as of September 2025

Job Purpose:

Financial Controller – Enhanced Debt (Loan Asset Management) is responsible for the financial oversight, portfolio monitoring and control of commercial real estate debt investments – mainly development financings, from loan closing through their full lifecycle.

The role sits at the intersection of fund management, asset management, risk, and external counterparties, ensuring the accuracy, robustness and timeliness of financial data, cash flows, valuations and reporting.

The position also contributes actively to the ongoing evolution of systems, controls and operational processes in line with the growth and increasing sophistication of the Private Debt platform along with a new strategy (Enhanced Debt) being launched.

Daily responsibilities:

• Loan & Asset-Level Financial Management
  • Monitor the performance and evolution of CRE and Infrastructure Debt investments from closing to repayment.
  • Track interest payments, principal repayments, fees and cash flows across portfolios.
  • Follow up on covenant compliance (LTV, DSCR, Debt Yield), waivers, restructurings, extensions and refinancings in close coordination with Fund Management.
  • Review asset valuations, cash flow models, tenancy schedules and key operational metrics, including ESG-related indicators.
• Valuation, Reporting & Governance
  • Prepare valuation committee and loan review materials, support valuation proposals and related documentation.
  • Contribute to statutory, regulatory and investor reporting (incl. SCD where applicable).
  • Coordinate with auditors, company secretaries and external advisors during reporting and review cycles.
• Operational Oversight & Controls
  • Act as FMCG point of contact for Fund Managers, Facility Agents, Borrowers, Risk teams and service providers on an allocated loan portfolio.
  • Ensure deal closings are properly processed: guidelines check, deal allocation validation, KYC coordination, payment and settlement follow-up.
  • Perform reconciliations between operating systems and internal/external reporting to ensure data integrity and audit readiness.
• Process & Systems Development
  • Participate in the implementation and enhancement of asset management, reporting and risk systems.
  • Contribute to the continuous improvement of FMCG processes, controls and operating model in a growing Private Debt platform.

Skills, qualifications & experience:

• Graduate degree from a leading business school, engineering school or university
• Proven experience in asset management, banking, loan servicer or private debt / real estate debt environment
• Strong financial, analytical and organizational skills
• Solid understanding of loan documentation, private debt instruments and development loans
• Strong interest in Commercial Real Estate Debt
• High level of autonomy, rigor, and ability to manage multiple workstreams
• Advanced Excel skills, knowledge of SimCorp Dimension or Blackrock Suite is a plus
• Fluent English required; French professional proficiency is an asset

Knowledge and skills:

• Private Debt / Real Estate Debt lifecycle management
• Financial controls, reconciliations and reporting
• Covenants, waivers and loan documentation analysis
• Valuation processes and governance
• Strong stakeholder management and cross‑functional coordination

We would love to know more about you. Let’s connect! Send us your resume

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organisations. Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies.

Digital Team is charged with driving innovation and digital transformation of Global Markets businesses across client platforms, internal tools and 3d party technologies. In addition, the team reinforces Global Markets’ relationship with fintech, aligned with Global Markets’ business strategies working together with the strategic investment team.

Job Purpose

As a GenAI GTM Product Manager you will be responsible for building MVP & scalable solutions leveraging on the latest AI capabilities to deliver high value products and use cases to the business in collaboration with the AI LAB, Tech and business teams.

Scope: Global

Key responsibilities

• Design and implement Gen AI (LLM) solutions across Global Markets leveraging on the latest AI technologies (e.g. Large Language Models).and the technical team.
• Continuously monitor and improve performance and usage of solutions across the lifecycle, analysing data to identify areas for improvement and growth.
• Participate in prioritisation of business use cases and allocation of resources.
• Help to build a team of GTM Product Managers ensuring good practice and execution of use cases.
• Keep updated with the latest AI-related technologies and market developments.
• Work closely with AI-LLM Product Team to shape future capabilities, eliminate blockers, suggest improvements, and ensure reuse of (part/all) the delivered solutions across businesses.

Requirements

• Master’s degree in Computer Science, Engineering, Mathematics or a related technical field.
• Proven experience in building and deploying technical solutions leveraging on latest (AI) technology. 
• Strong programming skills.
• Experience with LLMs, RAG or agentic use cases.
• Good understanding of concepts and algorithms underlying LLMs.
• Strong communication skills and ability to articulate technical concepts to business stakeholders.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Onsite

Stock Finance Analyst

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We are looking for a commercially focused Stock Financing Analyst to join our Motor Finance team. Reporting to the Head of Stock Finance, you’ll play a key role in supporting the growth of our wholesale and stock finance offering across the UK Motor market and internationally.

Working closely with Sales, Risk, Finance, Operations and OEM partners, you’ll support the delivery of stock finance facilities, manage risk effectively, and help generate new business opportunities. This is an exciting opportunity for someone who enjoys building relationships, analysing commercial opportunities, and contributing to the growth of a specialist motor finance proposition.

Key Responsibilities

• Support the delivery and growth of BNP Paribas Personal Finance’s stock finance and wholesale funding proposition across the UK Motor market
 • Work closely with Motor Sales teams to identify, develop and secure new business opportunities and revenue growth
 • Review and support high-quality business proposals, ensuring robust submissions to Risk and strong commercial outcomes
 • Monitor stock finance facilities, conduct regular reviews, identify risk factors and recommend appropriate mitigation actions
 • Build strong relationships with OEMs, dealers, suppliers, auditors, insurers and internal stakeholders to ensure effective delivery of the product proposition
 • Produce regular reporting and performance analysis using business intelligence tools, supporting strategic decision-making and business growth

Skills & Attributes

• Strong commercial awareness with the ability to identify opportunities and deliver business value
 • Excellent relationship-building and stakeholder management skills, with experience working across multiple functions
 • Strong analytical and problem-solving abilities, with confidence interpreting data and identifying trends
 • Effective communication and presentation skills, with the ability to simplify complex information for diverse audiences
 • Highly organised with strong planning and prioritisation skills in a fast-paced environment
 • Experience within motor finance, wholesale funding, stock finance, commercial finance, banking or a related financial services environment would be advantageous

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan
 • Opportunity to buy/sell holiday giving you even more control over your work-life balance
 • Flexible benefits including private medical insurance and lifestyle discounts
 • A culture that values collaboration, development, and wellbeing

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us:

BNP Paribas Personal Finance Careers

Your Application Journey

• Call with our Talent Acquisition team
 • Informal chat with the Hiring Manager
 • Competency-based interview including a short presentation (75 minutes)

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Business Manager – Mid Market Corporate Sales 

Field Based – North East and Midlands 

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

You will take ownership of a New Business region, seeking and securing new business opportunities will be the core part of your role, owning the end-to-end management of your new business pipeline. You will act as a project lead from initial prospect discovery to successful launch.

Your role will include leading contract negotiations, managing tender processes, and ensuring consistent target achievement and maximising profitability. Working hand-in-hand with the wider business, you will take a leadership role in delivering outstanding service quality and value to every customer.

Building strong relationships is critical to success, with both prospects and internal Arval Journey Makers.

What we’re looking for

You’re an expert at building strong commercial relationships, with a good understanding of corporate leasing, fleet management propositions and salary sacrifice. You also consistently demonstrate high levels of ownership and accountability in your work. 

You’ll also be able to demonstrate:

• Proven experience of wining complex, corporate, new business
• Ability to quickly understand customer needs and shape a bespoke solution that adds value
• Long-term and strategic thinking skills
• Strong commercial and financial acumen

The package

We offer a basic starting salary up to £60,000  plus additional on target commission of £20,000. We also offer 25 days holiday as standard, plus bank holidays and an extra day off for your birthday.    

We also provide a comprehensive benefits package, including:

• Company car 
• Access to a salary sacrifice car benefit scheme
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for? Apply today and we’ll be in touch.   

#LI-Remote