- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
The role
Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants – primarily focussed on hard services – within a single building or group of buildings.
Responsibilities
- Prepare, monitor and reconcile service charge budgets
- Check and approve expenditure against service charge budgets
- Provide best in class customer service to internal and external customer base
- Maintain regular and effective communication with clients and tenants
- Manage site based staff, ensuring all people related policies and procedures are followed
- Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
- Monitor works conducted/service provided by suppliers
- Audit and inspect supplier delivery
- Measure and report supplier performance against agreed SLAs
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
- Work effectively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree and manage capital replacement programmes
- Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
- Undertake regular building inspections, complete reports and initiate/progress any required works
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
- Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
- Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
Person specification
Qualifications/Key Skills
• Degree or equivalent or by experience
• Membership or Associate Membership of BIFM or IOSH
• National General Certificate in Occupational Safety and Health – accredited by NEBOSH
Experience
- Previous experience in a similar role
- Understanding of commercial leases and the landlord and tenant relationship
- Good understanding of service charge budgets and accounting principles
- Management of in-house and supplier staff
- Management of supplier relationships
- Good health and safety and environmental knowledge
- Extensive mechanical and electrical services knowledge
- Excellent English language skills – both written and spoken
- IT literate – MS Office at intermediate level
- Experience of managing multi-site environments
- Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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The role
The FP&A Controller is responsible for ensuring Budgeting and Forecasting for our Client(s) is managed in an effective and timely manner in accordance with Client requirements.
The objective of the role is to:
• Ensure that all Client and property budgeting and forecasting services are delivered to a consistently high standard and to the service levels required by the Client;
• Maintaining complete and up to date records and financial management, including applying accounting regulations, query management, service charge management, reconciliations, capex, opex and other Client specific procedures;
• Working with surveyors, Clients, occupiers and other team members on the most appropriate actions to resolve queries;
• Supporting the contractual compliance across the team, including performing within the SLAs and KPIs on behalf of BNPPRE; and
• Assisting in continuously improving processes for market leading best practise financial management and in accordance with all relevant legislation.
Key deliverables
Processes
Processes are seen as essential to the operations of the team, department and wider internal stakeholders. It is key that this role will:
• Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met;
• Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
• Participate in controls of activities.
Service Delivery
The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Client Accounting and Financial Reporting function is considered to be market leading. It is key that this role will:
• Work with the management team to improve the efficiency, effectiveness and control of their day-to-day work;
• Act as the principal contact point for Clients, surveyors, and other relevant parties on all aspects of accounting service delivery;
• Monitor and produce client budgets and forecasts, including for delivery to occupiers, Provide commentary and analysis, build and maintain financial models and forecasts, reconciliations, service charge budgets, reconciliations, query response and maintaining and collating supporting information as required;
• Ensure that services are delivered in accordance with the agreed contract;
• Attend client meetings as required and work with clients to understand their needs, interpret requirements and respond as appropriate;
• Work with team members on the structuring of accounting records and achievement of reporting goals;
• Ensuring all necessary Quality Assurance reviews have been undertaken and signed off before issue; and
• Assist in internal and external audits of financial information, procedures and controls.
Responsibilities
Financials
• Individual and team based targets; and
• Assists the Manager to manage within budget and minimises overhead spend.
Clients and Business Development
• Manages existing Client relationships;
• Able to work on a broad range of projects, referring to senior colleagues/ external specialists on highly unusual or technical issues;
• Specialist in one aspect of own discipline. Broad knowledge of principles and practices of related disciplines; and
• Enhances BNP Paribas Real Estate‘s reputation through successful delivery.
Systems and Process
• Evaluates, adapts and improves standards, techniques and procedures; and
• Participates in the selection, testing and implementation of new systems features to support accounting operations and is a contributor to BNP Paribas Real Estate projects.
Person specification
• Highly numerate with strong attention to detail and excellent verbal and written communication skills;
• Experience of working within an accounting team within in a property management or similar environment;
• Qualified or part qualified in a recognised accounting qualification (CIMA, ACCA) or qualified through experience. GCSE level qualifications including Maths and English;
• Experience in bookkeeping, internal and external financial reporting, financial operations and associated processes and controls
• Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional manner;
• Conscientious and highly focussed, with an understanding of accounting and an appreciation of data protection issues;
• Understanding of accounting techniques, including general ledger transactions would be an advantage;
• Committed to the provision of excellent customer service and to meeting deadlines;
• Commercially astute, innovative and solutions oriented;
• Organised and methodical, able to work to tight deadlines and manage time effectively, whilst also able to manage multiple projects; and
• Excellent skills in Microsoft Office products (Excel, Word, and Outlook). Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage.
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
The role
The Client Accounting Manager is responsible for leading a team which manages Client Accounting and Financial Reporting for our Client(s).
The primary objective of the role is to ensure that the property accounting matters of the properties are managed in an effective and timely manner in accordance with Client requirements.
The Client Accounting Manager supports the Associate Director by:
• Ensuring that all Client and property accounting services are delivered to a consistently high standard and to the service levels required by the Client;
• Managing and leading activities within the Client Accounting and Financial Reporting team to ensure a high performing, efficient and effective accounting function and being responsible overall for the full service;
• Maintaining complete and up to date records and financial management, including applying accounting regulations, query management, service charge management, reconciliations, capex, opex and other Client specific procedures;
• Advising surveyors, Clients and team members on the most appropriate actions;
• Ensuring contractual compliance across the team, including SLAs and KPIs are achieved on behalf of BNPPRE;
• Continuously improving processes for market leading best practise financial management and in accordance with all relevant legislation; and
• Contributing to the fee generation and cost savings of the Client Finance team
Key deliverables
People
Effective People leadership is considered critical to the success of the department, to ensuring we attract and retain high performing talent. As a member of the Management team, it is key that this role will:
• Lead the Client Accounting and Reporting team, ensuring employees are of appropriate calibre, well trained and motivated, and organised effectively to meet client requirements;
• Oversee recruitment, retention and career development of employees to develop committed, client focussed teams;
• Establishing and implementing departmental and team targets, setting objectives for the team, ensuring that they are communicated clearly and effectively, and that individual performance by team members against these objectives is monitored, measured and managed;
• Implement the company’s performance management programme, adhering to and promoting internal performance standards, and ensuring areas for development and improvement are identified and addressed; and
• Act as a mentor and role model to the Client Accounting and Financial Reporting team members in their day to day activities. Provide coaching and support the team to ensure appropriate levels of performance and technical skills are maintained.
Processes
Processes are seen as essential to the operations of the team, department and wider internal stakeholders. As a member of the Management team, it is key that this role will:
• Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met;
• Design and implement the departmental control framework and delegation policy relevant to their areas;
• Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
• Participate in and monitor the effectiveness of controls of activities performed by the team.
Service Delivery
The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Client Accounting and Financial Reporting function is considered to be market leading. As a member of the Management team, it is key that this role will:
• Work with the SMT team and other members of Client Finance to improve the efficiency, effectiveness and control of the Client Accounting and Financial Reporting operations;
• Act as the principal contact point for Clients, surveyors, and other relevant parties on all aspects of accounting service delivery;
• Manage, monitor and produce client accounting records, including client statements and/or profit and loss and balance sheet reporting, VAT and other tax reporting, charges to Occupiers and Clients, reconciliations, CIS, rent deposits, and bank, cash, and service charge reconciliations, query response and maintaining and collating supporting information as required;
• Keeping property and finance data up to date and managing the finance elements of the database.
• Undertaking financial analysis and data analytics, with business intelligence as appropriate.
• Ensure that services are delivered in accordance with the agreed contract;
• Attend client meetings as required and work with clients to understand their needs, interpret requirements and respond as appropriate;
• Provide advice and guidance to team members on the structuring of accounting records and achievement of reporting goals;
• Ensuring all necessary Quality Assurance reviews have been undertaken and signed off before issue; and
• Assist in internal and external audits of financial information, procedures and controls.
Responsibilities
• Individual and team based targets; and
• Manages within budget and minimises overhead spend.
• Manages existing Client relationships;
• Identifies and helps progress new business opportunities both in and outside own discipline. Builds own network internally and externally;
• Able to work on a broad range of projects, referring to senior colleagues/ external specialists on highly unusual or technical issues;
• Specialist in one aspect of own discipline. Broad knowledge of principles and practices of related disciplines; and
• Enhances BNP Paribas Real Estate‘s reputation through successful delivery.
• Manages and leads the Client Accounting and Financial Reporting team;
• Recognised senior specialist who shares knowledge and advises others;
• Works with and develops junior employees; and
• Coaching/mentoring of others.
• Evaluates, adapts and improves standards, techniques and procedures; and
• Participates in the selection, testing and implementation of new systems features to support accounting operations and is a contributor to BNP Paribas Real Estate projects.
Person specification
• Highly numerate with strong attention to detail and excellent verbal and written communication skills;
• Experience of leading an accounting team within in a property management or similar environment;
• Qualified in a recognised accounting qualification (CIMA, ACCA). GCSE level qualifications including Maths and English;
• Considerable practical experience in bookkeeping, internal and external financial reporting, financial operations and associated processes and controls
• Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional manner;
• Conscientious and highly focussed, with detailed understanding of accounting and an appreciation of data protection issues;
• Understanding of accounting techniques, including sales ledger transactions would be an advantage;
• Good people management, interpersonal and mentoring skills, with demonstrable experience of leading teams;
• Committed to the provision of excellent customer service and to meeting deadlines;
• Commercially astute, innovative and solutions oriented;
• Organised and methodical, able to work to tight deadlines and manage time effectively, whilst also able to manage multiple projects; and
• Good skills in Microsoft Office products (Excel, Word, and Outlook). Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage.
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
The role
This individual will work closely with the National Head of Lettings, and the wider leadership team, in the overall management of the Gerrards Cross Residential Lettings team. They will have a focus on strategic decision making in order to drive profitability and shape the direction of the business. In addition, they will have responsibility for the direct management and results of their business areas.
Responsibilities
- Motivating the team and leading new initiatives to maximise performance
- Monitoring KPIs including – viewing numbers
- Reporting results to Senior Director & Head of London Residential Agency
- Monitoring (in conjunction with local COT) status of deals within KYC
- Monitoring individual lettings targets
- Assessing need for performance management where required
- Annual Performance reviews with Head of London Residential Agency
- Being visible to clients as Head of Lettings
- Ensuring that the performance of the Lettings team is in line with client expectations
- Developing new business avenues
- Ensure Lettings team is cross selling where possible and that referral opportunities are maximised across both residential and commercial.
- Work with other Directors across the residential business line
- Ensure networking is being maximised by attending relevant events
- Building Teams and Teamwork – guiding and directing the lettings team; establishing and maintaining the team engagement level needed to achieve the group’s objective; establishing lettings team goals and terms of engagement
- Builds Trust – taking action to build a relationship of trust with individuals; behaves in ways that are consistent with values
- Planning – determining objectives and strategies required to deliver results; allocating resources according to priorities; determining how to use resources efficiently to accomplish a task or project
- Sets Goals & Expectations – translating the strategic priorities of the organisation and the operational plan into relevant goals and expectations for individuals that motivate and drive performance
- Self Development – absorbing new information and ideas and applying them effectively; remaining up-to-date in one’s knowledge and skills; learning from successes and failures
Person specification
Qualifications:
- Educated to A level standard or equivalent as a minimum
- Must hold a full, valid driving licence
Experience:
- Solid experience in heading up a letting team
- Proven fee earner
- Able to work at a strategic level and maintains a network of senior contacts and decision makers
- Self starter and can work with little supervision and, where appropriate, under pressure
- Coaching/mentoring of others
- Demonstrate a knowledge of the entire lettings development cycle
- Strong market profile as a new business generator
- Proficient in the use of Word, Excel & PowerPoint
- Previous experience of working to deadlines
We are proud to offer award-winning benefits to support and reward our employees:
• Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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We are seeking an experienced Associate Director to join our Cirencester office, representing Strutt & Parker across the highly desirable South Cotswolds. This is an exceptional opportunity to work within one of the most sought-after regions in the UK, managing relationships with discerning clients and overseeing homes of significant quality and character.
Our team is deeply passionate about the service we provide, and we take pride in the collaborative, positive culture within the office. We celebrate achievements, support one another, and enjoy a variety of team events throughout the year. Finding someone who shares this energy – someone who is motivated, proactive, and committed to delivering an exceptional client experience – is essential.
In this role, you will play a key part in both the ongoing success of the Cirencester office and its future growth. You will demonstrate strong leadership capability, a commercial mindset, and an ability to inspire the team around you. In return, we offer continuous professional development, ensuring you remain fully up to date with industry legislation, compliance, and best practice. This position provides a strong platform to expand your skill set, strengthen your leadership profile, and progress within the wider business.
Prior experience in the premium or prime markets – particularly within a rural or village-house setting – is highly desirable, as is a strong understanding of the expectations of high-net-worth clients.
Responsibilities
- Delivery of individual and team revenue against set targets through the sale of residential properties in the Cotswolds area.
- Develop relationships and work closely with clients through meetings to secure future instructions/business
- Sourcing, pitching for, and securing new business through developing relationships with potential clients, and other relevant stakeholders
- To provide exceptional customer service to clients, both face to face and by telephone or email.
- Meeting with clients and provide a service tailored to individual instructions.
- To progress of sales to completion including liaison with solicitors as appropriate and keeping all parties well informed.
- To provide informed advice and expertise to clients and colleagues.
- Maintain a network of both internal and external contacts and make use of these to gain information on relevant markets and new business opportunities
- Maintain team standards according to company policy and external regulations in relation to compliance and KYC responsibilities.
Person specification
The desired candidate will:
- Be able to demonstrate a successful track record of meeting and exceeding sales targets
- Demonstrate in-depth local knowledge of Cirencester and the surrounding area
- Possess excellent negotiating skills and rapport building skills
- Have experience of leading pitches and securing new business
- Demonstrate a full understanding of the residential sales process
- Have a full understanding of all relevant regulation and AML and KYC procedures required in residential transactions
- Be capable of building and maintaining good relationships with team members, other colleagues, clients and agents
- Exhibit commitment to high standards and providing a quality service
- Be able to show a track record of converting market appraisals to sales revenue
- Possess a composed manner and ability to work under pressure
- Have strong time management and ability to prioritise workloads and meet deadlines
- Exhibit excellent planning, organisational and co-ordination skills
- Demonstrate excellent telephone manner and communication, both written and verbal.
- Possess the ability to work well as part of a team but also able to self-motivate and work independently.
- Have working knowledge of Microsoft Office
We are proud to offer award-winning benefits to support and reward our employees:
• Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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Job Title: Complaint Handler
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, Permanent
______________________________________________
The Role:
As a Customer Resolution Professional, you will provide personalised, top-quality support that fits each customer’s unique situation. You’ll stay aligned with key regulations like FCA, DISP, and Consumer Duty standards—always acting with care, professionalism, and attention to detail. It’s about doing right by the customer, following policy, and making every interaction count.
Key Responsibilities:
- Deliver fair, empathetic solutions and ensure timely resolution of customer issues, meeting all regulatory requirements and providing appropriate redress when needed.
- Achieve “Competent” status through regular case reviews, knowledge assessments, and ongoing professional development as part of the Customer Resolution Training & Competence Scheme.
- Proactively identify and resolve customer issues, contributing to continuous improvement in customer journeys and complaint handling processes.
- Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.
- Manage customer accounts accurately across digital platforms and resolve queries confidently with expert knowledge and excellent communication skills.
- Stay updated on industry developments, collaborate with colleagues, and ensure health and safety standards are met in the workplace.
Skills & Attributes:
- Experience of working in a Complaints role. (Essential)
- Conduct Risk & Consumer Duty knowledge.
- Ability to manage difficult and complex customer conversations.
- Great understanding of the complaints process.
- Ability to collaborate with stakeholders & manage workload within a timely manner.
Could this be you?
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.
Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.
Your Application Journey
Our hiring process typically includes the following steps:
- Initial screening with a member of our Talent Acquisition team.
- Competency-based interview (1 hour), F2F with the Hiring team.
We aim to complete the process within 3-4 weeks, though this can vary depending on your availability. If you’re not shortlisted, we’ll still keep you informed of the outcome.
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation
Job Title: Customer Service Professional
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, Permanent
______________________________________________
The Role:
The role of a customer contact colleague is taking responsibility for communicating with our customers, dealers, and brokers on a daily basis via all contact channels. Motor Professionals will be the first point of contact for all customer service-related queries, as well as being an important point of contact for our customers who are in arrears, showing early indictors of financial hardship, and vulnerability.
Key Responsibilities:
- Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.
- Own individual objectives to support the wider success of the business.
- Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customer’s journeys.
- Manage customer’s accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
- Take full ownership of the customer’s end to end journey.
- Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers’ queries with expert knowledge.
Skills & Attributes:
- Professional & Well-spoken
- Punctual & diligent
- Organised and great communication
- MS Office package understanding
- Computer literate
- Great customer service experience
- Educated to GCSE or equivalent with grades of C+ in Mathematics and English
- Service View and Tallyman Trained
- Able to analyse & interpret data
What’s in it for you?
Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;
- Competitive salary and a contributory pension scheme
- Access to our Health Cash Plan Scheme
- A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
- The opportunity to buy and sell holidays, giving you even more control over your work-life balance
Could this be you?
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.
Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.
To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
The role
An exciting opportunity for an experienced Property Manager to join our lettings team in Chelsea.
Responsibilities
- Check all new Tenancy documents have been uploaded to RPS correctly
- Send initial email introducing yourself and check all compliance certificates are valid, electrical or gas safety certificates and instruct where necessary
- Booking pre Tenancy clean and check ins when required
- Liaise with negotiator to conclude outstanding offer details and other tenancy related matters
- Check that initial monies have been received prior to key release, and confirmation received from Contracts Manager that all documents required have been signed by both parties
- Ensure all deals are checked against Tenancy Checklist Form
- Forward Welcome letters to client and tenant
- Complete checklist on RPS, upload bank details, send for approval and upload Tenant details to JMI if requested
- Acting as central contact for landlords, tenants and S&P team members during active tenancies
- Providing excellent customer service to landlords, tenants and internal team members within S&P
- Checking all invoices and authorising for payment within 48 hours of receipt in the office
- Performing property visits using online software during active Tenancies
- Sending visit reports to landlords and managing issues resulting from the visit
- Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
- Arranging and dealing with property maintenance
- Dealing with tenant and client queries regarding property matters
- Accepting and confirming correct notices have been served by both Landlord and Tenant
- Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
- Arranging inventory checkouts and communicate to both Landlord and Tenant.
- Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
- Raising and submitting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
- Organising any renewal of the gas safety certificates and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
- Organising and following up any insurance claim on behalf of the Landlord where necessary
- Check and approve Landlord statements on a daily basis
- Consulting and update Head of Tenancy Management and Lettings Office Head where necessary
- When required, welcoming visitors and dealing with as appropriate
- Attending Lettings and team meetings
- Notifying Head of Tenancy Management of any potential property issues
- Supporting and assist the team on the daily running of another portfolio in the absence of other team members
- Maintaining paperless filing system – ensuring accurate and up to date.
- Keeping databases up to date including RPS
- Proactively maintaining own legal knowledge and comply with all Lettings legislation
- Ensuring the necessary processes and procedures are in place to support compliance
- Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
- Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
Person specification
Qualifications:
- Educated to GCSE level or equivalent as a minimum
Experience
- Experience within a similar role
- A smart appearance and professional approach is essential
- Excellent communication skills
- Customer-focused with commitment to maintaining excellent service standards at all times
- Team Player
- Must possess a composed manner in order to be able to work under pressure and problem solving
- Organised and systematic – ability to prioritise workloads
- Ability to meet deadlines
- An understanding of confidentiality issues and the use of discretion
- Accuracy and attention to detail
- Specified processes and routines, work to a fast-paced environment
- Good working knowledge of IT systems and user knowledge of Aspasia a bonus
- Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, company care allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt & Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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