The role
As a member of our Sevenoaks Residential Agency team you will play an integral part in representing the firm’s brand and act as a first point of contact for our clients, alongside this there will be some administrative duties required in order to support our team.
Responsibilities
• Meet with clients to gather an understanding of their house and garden in order to carry out viewings with applicants
• Accompany applicants around properties, showcasing our clients’ homes
• Provide detailed insight to applicants about the properties’ location and benefits
• Liaise with clients in a polite, professional and confident manner
• Booking viewings and Market Appraisals
• Providing viewing feedback to vendors
• Any other ad hoc duties required
Person specification
Qualifications/Key Skills
• GCSE level education (or equivalent standard), which will include English and Mathematics qualifications.
• Must hold full, valid driving licence
Experience
• Experience is not essential but would be preferred
• Professional approach and trustworthy
• Excellent communication skills both over the telephone and in person
• Ability to establish and maintain effective working relationships with colleagues and clients
• Good organisational and co-ordination skills
#LI-ONSITE
Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business area
Prime Services Technology is part of Global Equites Market and comprises Cash Prime Brokerage, Synthetic Prime Brokerage, Trade Processing, Client Experience, Cross Product Margining and Margin & Risk Management. Prime Service provides Finance solutions to clients that required exposure to underlying securities.
Job purpose
The role is embedded in a globally distributed Synthetic Prime Technology team with presence in London, New York, Hong Kong, Lisbon, and Glasgow etc. The remit of the team is to deliver a high profile Synthetic Prime Brokerage lifecycle engine platform called ESS (Equity Swap System). The platform supports trading activity of the biggest hedge funds and institutional clients, globally.
Technology stack includes:
- Java 17/21
- Spring Boot
- Kafka
- Flink
- Docker/Kubernetes
- MS SQL/Sybase ASE
- Grafana/Prometheus
The role holder will be responsible for developing key components including a fresh real-time data streaming platform. Responsibilities include participating in Scrum Agile ceremonies and liaising with stakeholders to refine design and requirements. Solutions delivered will be well documented and observable with automated testing. Expectation for continuous effort to keep projects stable, resilient and modern while leveraging AI tooling in daily tasks.
The role holder will form partnerships with the Architecture, Business Analysis, QA and Product Development teams to design solutions that are optimal for the Synthetic Prime Brokerage business. The design of solutions will need to consider the impact of the full front to back business process and not just the components of the Synthetic Prime Brokerage system.
The role requires a pro-active approach to improve the development lifecycle of the application, working with peers within sister Technology teams. There is a need to forge strong working relationships with the Production Management APS team to release regularly in automated fashion to Staging and Production environments whilst maintaining platform stability.
Key responsibilities
- Responsible for the full development lifecycle of a project from design, to deployment in production and post release supportability.
- Ensure end-deliverables are clearly defined and communicated; ensure that stakeholders are kept informed of each deliverable’s progress, issues and risks.
- Pro-actively manage risk & issues – escalating where appropriate – ensuring delivery progress is maintained
- Work in projects with an agile methodology delivering incremental deliverables that improve the business functionality whilst limiting risk to Production systems
- Work closely with the business, operations and development teams to design, deliver and implement future state architecture.
- Partner with the architecture teams to ensure robust design and adherence to bank wide architectural goals.
- Design solutions that align technology roadmaps to business strategy and conduct high-quality functional design, system, integration testing and UAT.
- Work closely with Production Management APS to deliver a stable & reliable platform under all necessary controls
Requirements
- Significant experience in commercial software development
- Experienced in adopting AI as part of the standard development lifecycle
- Strong multi-threaded Java technical skills, be an advocate of test driven development and be experienced in delivery automation.
- Experience with K8s, Docker, SQL & message driven solutions would also beneficial.
- Experience working in Unix / Linux operation systems
- Experience working with SDLC tools: Jira, BitBucket, Artifactory, Jenkins, etc
- Experience working in a global team, helping others through pair programming and knowledge sharing and helping the team improve their development practices.
- Excellent analytical and problem solving skills. Has a can-do attitude, can partner with others inside and outside of the development team to investigate issues, drive conversations to find and agree solutions and communicate those solutions to a diverse set of stakeholders.
- Able to partner with business, operations, developers, architects and infrastructure teams to help shape the future platform.
- Proven experience in working in local development teams
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Hybrid
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business Area
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.
BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions. The Front Office Internship is part of either the Global Banking or Global Markets business lines.
Global Banking focuses on 3 main business areas: Corporate Clients Group, the gateway of BNP Paribas’ integrated offer, which manages all the interactions between the Bank and its corporate clients; Capital Markets, operates across debt and equity; and Transaction Banking, which deals with Cash management, Transactional FX, Deposits, Trade financing and Supply Chain Solutions.
Job Purpose
The role is to assist senior team members in the day to day business activities and contribute to a variety of tasks allowing a general introduction to the business. In particular, the role is focused on the business development activity with Japanese corporate clients in EMEA. Excellent spoken and written Japanese is essential for the successful candidate of this role.
Key Responsibilities
- Assist senior team members with daily tasks.
- Complete assigned projects and specific assignments.
- Manage KYC, credit files, and corporate structure data within internal systems.
- Keep the CRM database current with key client information, meeting notes, and the transaction pipeline.
- Liaise with operations teams to resolve issues related to ongoing transactions and client requests.
- Support the senior banker in communicating and sharing information with Japanese and other APAC corporate clients.
- Conduct research on targeted companies or markets to support marketing activities and internal initiatives.
- Aid business development efforts with Japanese corporate clients across the EMEA region.
Requirements
- Degree from a leading university with an excellent academic record; or equivalent work experience
- Good understanding of financial markets
- Curious and eager to learn
- Confident verbal, written communication and networking skills
- Proficient with MS Office tools, including Excel
- Great organisational, multitasking and time management skills
- Strong analysis and judgement
- Meticulous accuracy with a keen eye for detail
- Team player, proactive, independent, enthusiastic self-starter with strong interpersonal skills
- Excellent spoken and written English.
- Excellent spoken and written Japanese.
Conduct
• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
• You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
• Successful candidates for this long term internship will be considered for London ONLY.
• Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 8 months
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
• Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
#LI-Onsite
The role
An exciting opportunity for an experienced Property Manager to join our lettings team in Cambridge.
Responsibilities
- Manage an allocated portfolio of properties, providing efficient and accurate administrative and day to day management
- Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
- Acting as central contact for landlords, tenants and S&P team members during active tenancies
- Completing tenant referencing and associated paperwork
- Drawing up tenancy agreements
- Ensuring tenant arrears are kept on top of
- Completing KYC on tenants and landlords
- Providing excellent customer service to landlords, tenants and internal team members within S&P
- Checking all invoices and authorising for payment within 48 hours of receipt in the office
- Performing property visits using Inventory Base software during active Tenancies
- Sending visit reports to landlords and managing issues resulting from the visit
- Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
- Negotiating tenancy renewals and producing memorandum of agreements for signature for common law tenancy agreement
- Accepting and confirming correct notices have been served by both Landlord and Tenant
- Drawing up all legal notices on behalf of the Landlord and processing efficiently and effectively
- Preparing communications and administering for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy
- Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
- Arranging inventory checkouts and communicate to both Landlord and Tenant.
- Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
- Raising and submiting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
- Organising gas safety records and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
- Updating master portfolio spreadsheet to reflect new properties and dis-instructions
- Organising and following up any insurance claim on behalf of the Landlord where necessary
- Dealing with tenant and client queries regarding property matters
- Consulting and update Team Manager and Lettings Office Head where necessary
- When required, welcoming visitors and dealing with as appropriate
- Attending Lettings and team meetings
- Notifying Team Manager of any potential property issues
- Maintaining paperless filing system – ensuring accurate and up to date.
- Proactively maintaining own legal knowledge and comply with all Lettings legislation
- Ensuring the necessary processes and procedures are in place to support compliance
- Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
- Accompany viewings with applicants when required
- Register new applicants when required
- Dealing with tenancy progression
- Keeping records of all activity
- Sell all company services strongly and ethically to generate new and repeat business
- Demonstrate a successful track record in meeting and exceeding targets
- Develop relationships and work closely with clients through meetings to secure future instructions/business
- Offer a first-class level of customer service at all times
- Work 1 in 4 Saturdays 9am – 1pm
Person specification
Qualifications:
- Educated to GCSE level or equivalent as a minimum
Experience
- A smart appearance and professional approach is essential
- Excellent communication skills
- Customer-focused with commitment to maintaining excellent service standards at all times
- Team Player
- Must possess a composed manner in order to be able to work under pressure and problem solving
- Organised and systematic – ability to prioritise workloads
- Ability to meet deadlines
- An understanding of confidentiality issues and the use of discretion
- Accuracy and attention to detail
- Specified processes and routines, work to a fast paced environment
- Good working knowledge of IT systems and user knowledge of Aspasia a bonus
We are proud to offer award-winning benefits to support and reward our employees:
• Heath & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
JOB PURPOSE
Reporting directly to the IT Governance Manager, the IT OPC role is to assist the IT Governance Manager to ensure the ITs operational risk framework is being monitored in accordance with Group’s model.
The IT OPC will ensure that issues identified through control testing and incident management are escalated to the IT Governance Manager to be reviewed.
Supporting the embedded Governance framework of incident management, control testing and ad hoc audits involving IT.
KEY RESPONSIBILITIES
Control Testing
- Ensure the quarterly controls have been communicated to the relevant Subject Matter Experts (SME) in a timely manner.
- Regular reminders sent to SMEs ensuring control testing is completed by the deadline set locally.
- Support the review of evidence supplied – highlighting discrepancies to the IT Governance Manager.
- Provide a summary of the control testing throughout the collection of comments/evidence and once completed the control ratings and associated action plans for the IT Governance committee.
Action plans
- Following control testing results, support the implementation of Action Plans to support the mitigation and remediation of control points marked unsatisfactory or marginally satisfactory.
- Follow up the implementation of the action plans with relevant owners on a regular basis to ensure these are completed by the deadlines set
- Provide a summary of the action plans due and overdue for the IT Governance committee
Procedures
- Ensuring all IT procedures follow a standard template with inclusion of Group policy references
- Ensure procedures are updated on at least an annual basis
- Reporting of procedures due and overdue in the IT Governance Committee Incident Management
- Ensure the incidents are moved to closure and monitored by:
- Booking of stakeholder meetings
- Collection of root cause and mitigating actions to close the incidents
- Support the business by providing root causes/fixes where there is an IT involvement
- Provide a summary of the incident volumes for the IT Governance Committee
Audit Support
- Support the IT Governance Manager during audits where possible by supporting:
- Collection of evidence
- Organise stakeholder meetings
- Coordination of SMEs in the business to attend meetings
The role requires the use of Group Tools (training to be provided by the IT Governance Manager).
COMPANY INITIATIVES
- To ensure that all legal, regulatory and statutory obligations are met within own area of responsibility and Compliance is embedded within the business
- Take responsibility for the Health and Safety of yourself and others whilst at work
- Participate in training as required and build on own professional development and expertise
- Support and demonstrate company values
- Keep up to date with any industry wide developments
- Comply with Data Protection Legislation with regard to the disclosure of information.
- Comply with all requirements from regulatory bodies
- Carry out any other reasonable tasks as requested by management
EMPLOYEE SPECIFICATION
CriteriaEssentialDesirableQualificationsGood operational experience
SkillsAdept to learning
Can question and challenge
Interpersonal skills
Attention to detail
Good team workerCan analyse and write clear summary reports
Technical writing capability
Microsoft SharePointKnowledgeBNPP PF UK operating model
Solid understanding of IT
Department operating model
Some understanding of Operational RiskBasic knowledge of FCA’s Role and of the TCF, Conduct Risk and Data Protection PrinciplesPrevious ExperienceWorking to deadlinesManagement of Projects
Supporting regulatory auditsExperience RequiredPrevious operational role within BNPP PF UK or similar roles in a retail finance company
.
Technical Service Delivery Manager
Solihull/Swindon – Hybrid working – Full-time – Permanent
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
You will be responsible for leading both an internal technical authorisations team and outsourced service provider in relation to the service, maintenance and repair of vehicles. You’ll also support performance management across these areas, help shape strategic direction and build high-performing teams for effective cost control and service delivery. Whilst being able to bridge the gap between internal business objectives and supplier execution, being responsible for relationship management, delivery against service delivery agreements, continuous improvement and risk management.
Some of your key responsibilities will include:
- Lead, support and manage performance of technical authorisations teams
- Manage relationship and service delivery of outsourced supplier partner
- Production and presentation of performance reporting
- Drive continuous improvement, technology adoption and stronger customer outcomes
What we’re looking for
You’re an inclusive and supportive leader with supplier relationship and performance management experience together with the foundation of vehicle technical experience and qualifications. You’re comfortable working to tight deadlines, making informed decisions and helping teams work efficiently and effectively.
You’ll also be able to demonstrate:
- Technical service delivery management experience
- Supplier relationship and performance management, ideally including outsourced service providers
- Team management experience
- Experience working to tight deadlines in a busy operational environment
- Ability to analyse and present data
The package
We offer a basic starting salary of up to £60,000*, plus a bonus of up to £4,600. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Company car or cash alternative of £5,500 per annum
- Private medical cover, including a digital GP service
- Company pension with enhanced employer contribution of up to 10%
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Dedicated on-site social and dining space with facilities to store and heat food, charge your phone and purchase refreshments
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone screening with a member of our Talent Acquisition team
- In-person interview with the hiring manager
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
*Please note: The salary range shown reflects the starting point of the relevant pay zone and the benchmarked maximum for this specific role. Any salary adjustment resulting from an internal move is subject to the principles of the Group compensation policy and general guidelines. If you’re already within the pay zone, your salary may remain unchanged. The maximum salary may be offered where a candidate’s experience, skills, and performance fully align with the requirements of the role. This approach supports internal mobility as a development opportunity, while maintaining consistency with Group policy.
#LI-HYBRID
The Role:
To undertake Rural valuations, management and general Rural consultancy in the Suffolk and the surrounding area.
Requirements:
• Responsible for the delivery of the valuations work steam in Suffolk and the surrounding area.
• Undertake valuations for a range of purposes including loan security, tax, inheritance and estate planning (rural, residential and development/planning appraisal)
• Work with colleagues and the Head of Rural Team to develop all work streams.
• Produce high quality, detailed and professional reports to our clients in line with agreed timescales.
• Undertake general Rural consultancy and management work as required.
• Provide professional and reasoned advice to our clients at all times.
Key Skills
• Reliable, friendly, approachable and supportive of colleagues.
• Entrepreneurial, analytical, dynamic and able to apply professional and commercial judgement to deliver results
• Competent and experienced RICS qualified rural surveyor with experience of delivering work across a range of projects
• Capable of building relationships with existing and new clients and generating new opportunities
• Possess a composed manner to be able to work under pressure
• Good time management and ability to prioritise workloads
• Ability to meet deadlines
• Accuracy and attention to detail
• Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients
• Confident manner with clients and the team
• An understanding of confidentiality issues and the use of discretion
• Ability to network, influence and negotiate effectively.
Qualifications:
• MRICS
• RICS Registered Valuer
• FAAV qualified an advantage
Experience
• Experience in agricultural and rural residential valuations
• Proficient in the use of Word, Excel and mapping software
• Experience in working in a regional setting potentially covering more than one office location.
- Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
The Role
The position of Accounts Payable Assistant is integral to the delivery of property financial services to a varied client base. The role is to support the Accounts Payable Manager to ensure services are delivered to a consistently high quality and standard, promptly and efficiently to the Client Finance Reporting team as headed up by the Reporting Manager.
Key deliverables and responsibilities
- Data entry using TRAMPS
- Monitoring of invoices submitted through P2P scanning
- Processing of manual invoices and credit notes
- Logging cheques received by post for Accounts Receivable
- Processing of payment runs (BACS and Cheque)
- Processing of Refunds
- Opening, and sorting and distributing of post
- Responding to routine enquiries (correspondence, emails, telephone calls, etc)
- Liaising with Facility Managers and Surveyors
- Supplier statement reviews and reconciliations
- Investigate and resolve outstanding Aged Creditor items
- Adherence to processing timetables
- Liaise with supplier and originating departments to resolve queries and disputes
- New supplier setups
- Compliance with Processes, Procedures and Company Policies
- All other general admin and housekeeping duties as required
- Other ad hoc duties as required from time to time
Qualifications:
- Good academic at GCSE and or A level background including Maths and English
Person specification
Essential skills
- Holder must have proven work experience in a demanding property management or financial focused environment.
- Ability to work on own initiative with minimal supervision but must recognise when to ask for guidance
- Must be numerate and pay close attention to detail.
- IT literate, particularly in Microsoft Office packages and TBS TRAMPS (v. 3.80 or above).
- Ability to concentrate on processing work and focus on the task in hand.
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice .
The Role
The Credit Control Assistant works within a team responsible for managing the recovery of monies from tenants / occupiers. The objective of the role is to support the Credit Control Team and liaise with tenants on outstanding debts, manage the recovery of arrears and maintain information relating to actions taken. The Credit Control Assistant supports the Credit Control Team by:
- Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
- Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
- Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
Responsibilities
- Support existing Credit Controllers with chasing arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
- Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
- Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
- Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
- Track repayments against agreed payment plans and notify surveyors and client accountants of any default
- Support the Credit Controllers with instructing solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
- Record details of conversations and actions agreed with tenants to clear outstanding arrears
- Provide information to support preparation of monthly credit control reports and aged debtor analyses
- Ensure that all tenant queries are actioned in a timely manner, liaising with surveyors and Client Accountants as required.
- Report any tenant disputes and/or complaints to the surveyor and client accountant responsible.
- Reconcile tenant statements / aged debtor reports.
- Provide tenants with copies of any missing documentation, creating and issuing charges as necessary.
- Assist in the allocation of cash receipts at peak periods.
- Contribute to the identification of unallocated cash.
- Adhere to all agreed procedures and controls.
- Participate in the company’s performance management programme, adhering to and promoting internal performance standards.
Qualifications:
- Good academic at GCSE and or A level background including Maths and English
Person Specification
- Experience in a credit control / rent collection role within a busy office environment.
- Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
- Must be highly numerate and accurate with strong attention to detail
- Tenacious, presentable, assertive and self-motivated
- Excellent verbal and written communication skills with professional telephone manner
- Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
- Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
- Able to work to tight deadlines and manage time effectively
- Good skills in Microsoft Office products (Excel, Word, and Outlook)
- Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
- Service charge knowledge advantageous.
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice .
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Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
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Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
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Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
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Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.
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Maintain records of debtor payment performance and issue payment reminders to poor payers
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Chase arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
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Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
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Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
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Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
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Track repayments against agreed payment plans and notify surveyors and client accountants of any default
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Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
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Record details of conversations and actions agreed with tenants to clear outstanding arrears
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Provide information to support preparation of monthly credit control reports and aged debtor analyses
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Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required
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Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
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Reconcile tenant statements / aged debtor reports
-
Provide tenants with copies of any missing documentation
-
Assist in the allocation of cash receipts at peak periods
-
Contribute to the identification of unallocated cash
-
Adhere to all agreed procedures and controls
-
Participate in the company’s performance management programme, adhering to and promoting internal performance standards.
-
Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
-
Must be highly numerate and accurate with strong attention to detail
-
Tenacious, presentable, assertive and self-motivated
-
Excellent verbal and written communication skills with professional telephone manner
-
Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
-
Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
-
Able to work to tight deadlines and manage time effectively
-
Good skills in Microsoft Office products (Excel, Word, and Outlook)
-
Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice