The role

Responsible for supporting the development, and successful delivery of, the health and safety management strategy within the Property Management Department.

Responsibilities

•    Assist the development of a H&S management strategy aligned to current legislation, industry best practice, the operations of Property Management, and its obligations to Clients

•    Support the management and development of the H&S Management System in accordance with, and maintain certification to, ISO 45001 standard and the ethos of continual improvement

•    Conduct and oversee agreed inspection and audit regimes to ensure the effective delivery of agreed strategy including closure of remedial actions

•    Manage delivery and support with development of practical risk management procedures and processes to effectively deliver Client strategies and KPIs

•    Provide guidance and advice on, and demonstrate leadership in, health and safety risk management to Clients and members of BNPPRE

•    Manage delivery and support with development of H&S related communications and chair/attend meetings

•    Support the management of relationships with supply partners involved in H&S management activity in line with agreed SRM processes

•    Prepare management reports for a variety of stakeholders 

•    Support the management and development of the compliance management system

•    Manage and investigate incidents in line with agreed policies to identify trends, share learning and implement appropriate remedial actions

•    Support with identification of H&S training requirements and delivery of agreed programmes

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

Person specification

Qualifications/Key Skills

•    Degree or equivalent

•    Holder of NEBOSH National General Certificate in Occupational Safety and Health (or equivalent)

•    Holder of NEBOSH National Diploma in Occupational Safety & Health or working towards (desirable)

Experience

•    Previous experience within a health and safety management role

•    Thorough knowledge of health and safety legislation relating to the built environment generally, but specifically for buildings under management

•    Experience and working knowledge of the commercial property sector

•    Understanding of facilities management processes and systems

•    Understanding of the business potential for health and safety in property management

•    Management of supplier relationships at a junior level

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level

•    Familiar with implementation of health and safety systems and processes

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

BNP Paribas CIB, Securities Services provides a wide range of asset servicing, outsourcing, custody, reporting and associated services to a broad range of different client types including asset managers, alternative asset managers, pension funds, insurance companies, sovereign wealth funds, banks, broker dealers and corporates. These relationships are often complex and may involve multiple locations across Securities Services including UK, Luxembourg, Channel Islands, Ireland, US, Singapore and Australia. Furthermore, clients in the UK are often early adopters of many of our new products.

Job Purpose

The UK Securities Services Senior Management Team place great importance around this key role being the single point of contact on behalf of Securities Services with the different stakeholders across the KYC framework. 

The purpose of the role is to support and guide the business in ensuring full adherence to the BNPP Group and UK KYC and related Financial Security frameworks. A key responsibility of the role is to oversee the completion of the 2S UK and ME responsibilities and track the overall progress of the KYC files as they pass through the centralised KYC process. Also, to escalate, and where within 2S perimeter, support and oversee the resolution of any blocking points which impact the KYC completion and business goals. The role will also support the permanent control framework within Client Development: (sales, client relationship and client service) by maintaining the local control plan and overseeing completion of 1LoD controls

Key Responsibilities

• Client onboarding/offboarding: the provision of a coordinated approach across all KYC related functions, to provide lead time in line with the client expectations; monitoring and timely escalation where necessary.
• For recertification: ensure alignment of the process with internal and global stakeholders, effective document collection, coordination and tracking through a structured format, of frequent working groups, to ensure target zero overdue files are reported. 
• For KYC Reliance and Passporting processes, facilitate connection with the other KYC site stakeholders to make sure their specifications are considered and ensure UK requirements are adhered to in other locations as necessary. 
• Handle KYC related inquiries quickly to reduce any delay and/or loss of business.
• Continuously seek opportunities to improve the KYC process within the scope of local Securities Services, by identifying and recommending enhancements, and working collaboratively with the relevant internal teams to capture potential improvements and contribute to the optimisation of both the global and local process.
• Support the permanent control framework within Client Development by maintaining the local control plan, overseeing completion of 1LoD controls and producing reporting as needed.
• Lead and coordinate the annual RCSA review on behalf of Client Development
• Own the management of Conflicts of Interest impacting the Client Development business unit, ensuring compliance with local and group procedures and supporting Client Development staff in identification and management of potential / new conflicts of interest.
• Oversight of the Gifts & Invitations process, including the production of monthly MI reports for the Client Development Internal Control Committee.
• Be an advocate for a strong culture of risk management and quality control within Client Development.
• Support the review, design and implementation of new controls, as required.

Orchestrate efficient & effective coordination with the relevant internal teams

• Track and coordinate the KYC lifecycle and be on point to answer questions in relation to onboarding / recertification / trigger events & business extension, from the request initiation to KYC validation.
• Ensure timely escalation in case of blocks, and facilitate resolution actions to address identified risks and blocking points during such processes.
• Oversee internal teams involved in KYC process to ensure business is aligned with the prescribed KPIs.
• Facilitate connection with secondary site stakeholders (if necessary) to make sure their specificities are considered and provide help to primary site Senior KYC Officer during validation coordination with other sites.

Client relationship management

• Act as the correspondent between the client, business and other internal functions all along the KYC process
• Foster a client centric approach with internal and external clients.
• Provide client centric input to continuous process reviews and focus on effective provision of end-to-end processes to our clients (internal and external).

Operational Risk and control framework

• Member of the CIB Country Client Support Committee (CCSC)

• Ensure that BNPP Group and/or local procedures are adhered for the Securities Services UK perimeter, ensuring any required escalations are made.
• Suggesting improvements and amendments as necessary.
• Ensure processes are leveraged, documented and reviewed in accordance with the mandate of the role.

Requirements

• Previous experience of successfully co-ordinating a number of stakeholders to ensure improved KYC and control process coordination  
• Experience in finance or banking related industry
• Ability to demonstrate a sound knowledge of KYC process (including on-/offboarding processes and ongoing maintenance such as KYC recertification)
• Ability to demonstrate a sound understanding of the client life cycle across multiple business lines – Corporate and Institutional sectors
• Fluent in English 
• Proficient in Word, Excel, Outlook and PowerPoint

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Job Title: Fraud Investigator

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

The Fraud Detection Specialist brings fraud detection expertise to our Fraud function and supports the first line of defence against suspected fraud. You will provide credit decisions on genuine applications—following business guidelines on cases of non-confirmed fraud—and ensure all systems are updated accurately to meet industry standards and compliance requirements.

Key Responsibilities

• Detect and manage POS fraud by reviewing fraud detection systems, investigating suspicious activity, and ensuring accurate decisions with positive customer outcomes.
 • Support fraud investigations by assisting team members, managing associated fraud links, and escalating trends to reduce business risk.
 • Deliver empathetic, customer-focused outcomes, ensuring all verbal and written communications are clear, professional, and accurately recorded.
 • Maintain compliance with regulatory requirements and internal policies while managing customer accounts and using digital systems with accuracy.
 • Engage proactively in team collaboration, training, and continuous improvement initiatives, staying updated on industry fraud trends and internal tools.

Skills & Attributes

• Proven experience in Fraud Detection
 • Strong understanding of fraud
• High attention to detail
 • Credit Bureau working experience
 • Experience in Financial Services or a Credit Broker environment within Retail Finance

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
 • Competitive salary and a contributory pension scheme
 • Access to our Health Cash Plan scheme
 • A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits such as discounts on dining, cinema, and days out
 • The opportunity to buy and sell holidays, giving you more control over your work-life balance
 • A culture that values collaboration, development, and wellbeing

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values—positive, brave, and owning it. Don’t let confidence hold you back. You don’t need to meet every requirement; if you have around 75% of the skills and the right attitude, we’d love to hear from you.

Whether you’re considering a career change or exploring a sector shift, we welcome applicants with transferable skills.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Formal F2F interview with the Hiring Manager
 

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

About BNP Paribas

BNP Paribas is one of Europe’s leading banks with an international presence in 68 countries and more than 193,000 employees. We provide clients with financing, investment, savings and risk management solutions while maintaining the highest ethical standards.

In the UK, our history dates back to 1867. Today, our clients benefit from our global reach, expertise and long-term commitment to building a responsible and sustainable financial future.

Business Area

You could work in one of the following areas within Securities Services:

Middle Office:

Within Middle Office you will have the opportunity to work in Trade Management & Income, Corporate Actions & Income and Derivatives.

Trade Management & Treasury provides clients with middle office trade management services to capture, match, settle and report all trading activity across several securities and cash products, on their behalf.   

Corporate Actions & Income is responsible for the full life cycle of all UK and Overseas Corporate Action and Income events. 

Derivatives is responsible for the trade capture, matching, settlement and reporting of all trading activity across several Derivative products.   The key responsibilities of this role include ensuring that all trades are captured correctly for accounting and client reporting purposes whilst also ensuring timely settlement in the market.  

Fund Accounting:

This department has responsibility for a number of different functions inclusive of daily Net Asset Value (NAV) production, periodic oversight controls and production of statutory financial statements.   The Department provides such functions for a range of fund types.

The team works closely with clients, auditors, fund managers, tax advisers, custodians, depositaries, boards of directors and other external service providers to ensure the provision of services is of the highest possible standard, all external deadlines are met, and a robust control framework is adhered to.

Banking and Service Operations (BSO):

Within BSO you will have the opportunity to work in Local Custody and Global Custody departments.

Local Custody provides Clearing, Settlement, Cash, Corporate Actions, Income, Tax services for UK and international clients. These are mainly Institutional Investors (Asset owners, Asset Managers), Financial intermediaries (Broker Dealers, Global custodians), and other BNP Paribas branches.

Global Custody provides the same range of services to Institutional investors and asset managers who open a Global Custody account in the UK to hold assets in over 90 countries.

UK Private Capital:

This department consists of both Fund Accounting and Fund Administration functions, responsible for the periodic production of financial statements and any supporting fund calculations, documentation and transaction processing.  This includes, but is not limited to, the production of drawdowns, distributions, equalisation, Net Asset Value (NAV) packs and capital statements and the processing of trades, invoices and payments.

The team work closely with clients, auditors, fund managers, tax advisers, custodians, depositaries, boards of directors and other external service providers to ensure the provision of services is of the highest possible standard, all external deadlines are met, and a robust control framework is adhered to.

Loan Solutions:

Loan Solutions UK provides debt solution services across a variety of products, focusing primarily on the Collateral Debt Obligation and Loan Fund markets. They provide a premier account administration service for loan portfolios across a number of global clients. 

The Internship

Our nine-week Securities Services internship involves initial training, and then spending time in one of our Securities Services business areas, taking on real responsibility from the start and contributing to live client projects.

This is your opportunity to develop skills and build your network and potentially obtain  a place on one of our graduate programmes.

What You’ll Do

Roles and responsibilities could include:

Middle Office:

• To meet client KPIs and service delivery commitments. 
• Timely completion of internal team management information.
• Assist in managing responses to clients, broker, custodians and other departments. within BNP Paribas Securities Services to help resolve operational Issues.
• Adhere to procedures and controls in performing allocated tasks.
• Assist in documenting procedures and controls for new and existing processes.
• Timely escalation of any issues to Assistant Vice President and Vice President. 
• Ensure corrective and preventative action is taken, and evidence retained, where deadlines / quality standards are at risk.

Fund Accounting:

• Daily NAV exception processing (actual vs expected results).
• Daily NAV oversight reporting. 
• Reconciliation of Accounting positions.
• Production of Board Packs.
• Proof reading of Financial Statements.
• Production of supporting Tax calculations.
• Production of scheduled packs to assist with meetings with external and internal stakeholders. 
• Complete Records of Governance to evidence stakeholder management.
• Assist with the collation of data and information on 3rd party relationships within the department.

Banking and Service Operations (BSO):

• Query management – Ensuring these are answered in an accurate and timely manner.
• Adopting a pro-active approach to issues and events that may have significant impacts for the clients.
• Ensuring daily reconciliation and clearance of cash and stock items.
• Holding/attending meetings/calls /due diligence /service review with clients/internal parties/external parties.
• Engage and deliver on new business opportunities.
• Liaising with clients and internal parties to resolve any issues pertaining to custody activity.
• Ensure key controls are updated and maintained.
• Updating and maintaining procedures and proposes changes / improvements when appropriate.
• Building strong relationships with all parties and work together effectively.
• Actively following up progress and resolution of all Birdies and Preventive Measures.
• Assisting in building KPI / Metrics to monitor the risk and control framework.
• Ensuring the escalation of problems to group head/department management.
• UK Private Capital:
• Preparation of payment/invoices.
• Perform book-keeping of all cash items.
• Exposure to NAV pack preparation.
• Supporting monthly reporting pack preparation for KPI stats.

Loan Solutions:

supporting the continuous improvement project within Loan Solutions as we look to further embed efficiency and scalability on our local processes and in conjunction with our PCCE (Private Credit Centre of Expertise) Partners in Portugal. 

learning the fundamentals of the Loan Solutions UK operating model, assisting with the excellent service we provide to our clients.

What We’re Looking For

To join the Securities Services Summer Internship, you should be in your penultimate year of study (be a penultimate year student of a 3-year or 4-year course) and have:

• Fluency in English with strong written and verbal skills
• predicted 2:1 degree or equivalent
• Computer literacy
• High level of numeracy
• Customer focus
• Team working skills
• Excellent communication skills
• Ability to work to deadlines
• Flexibility/adaptability
• Accuracy
• Basic understanding of accountancy and investment operations (preferred but not essential)  

Conduct

Be a role model, supporting and fostering a culture of good conduct

Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks

Consider the implications of your actions on colleagues

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

Why Join Us

1. A great place to work

 We offer flexible working options (including hybrid, where applicable) and a collaborative culture that values balance and inclusion.

2. A positive impact

 We are committed to Net Zero in our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon. We also support our communities, with every employee receiving four volunteering days each year.

3. A focus on growth

 We invest in our people through training, mentoring and career development. In 2024, nearly half of our UK Corporate & Institutional Banking roles were filled internally.

You will also join an inclusive culture, supported by networks such as Pride, Ability, MixCity (gender equality), Women in Global Markets, Multicultural Network and more.

Equal Opportunities

We are committed to providing a work environment that promotes diversity, inclusion and equal opportunities for all.

Adjustments

If you have a disability or health condition that may require adjustments during the recruitment process, please let us know early so we can support you.

Additional Information

You may only apply for one Summer Internship per academic year (Global Banking, Global Markets, Technology or Securities Services)

Successful candidates for this Summer Internship programme will be considered for Securities Services ONLY

Successful candidates for this Summer Internship programme will be considered for Glasgow ONLY

About BNP Paribas

BNP Paribas is one of Europe’s leading banks with an international presence in 68 countries and more than 193,000 employees. We provide clients with financing, investment, savings and risk management solutions while maintaining the highest ethical standards.

In the UK, our history dates back to 1867. Today, our clients benefit from our global reach, expertise and long-term commitment to building a responsible and sustainable financial future.

Business Area

You could work in one of the following areas within Securities Services:

Banking and Service Operations (BSO):

• Within BSO you will have the opportunity to work in Local Custody and Global Custody departments.
• Local Custody provides Clearing, Settlement, Cash, Corporate Actions, Income, Tax services for UK and international clients. These are mainly Institutional Investors (Asset owners, Asset Managers…), Financial intermediaries (Broker Dealers, Global custodians…), and other BNP Paribas branches.
• Global Custody provides the same range of services to Institutional investors and asset managers who open a Global Custody account in UK to hold assets in over 90 countries.

Global Proposal:

• This team is responsible for managing Requests for Information and Requests for Proposal from clients within the Grow and Defend programme. 
• You will be working closely with Proposal Managers and Proposal Writers, collaborating with colleagues across Client Development and Client Line teams. 
• Together, you will help deliver compelling value propositions and project management support, ensuring BNP Paribas’ solutions are highlighted and client expectations are met or exceeded. This collaborative environment will give you exposure to a wide network of professionals and insight into how our teams work together to deliver results.

Client Services:

This involves working with Client Service Managers to help support client satisfaction across Securities Services. This role provides exposure to various teams and services within Securities Services. Interns will assist with service reviews and gain experience in different areas of client service delivery but will not have responsibility for managing their own clients.

The Internship

Our nine-week Securities Services internship involves initial training, and then spending time in one of our Securities Services business areas, taking on real responsibility from the start and contributing to live client projects.

This is your opportunity to develop skills and build your network and potentially obtain  a place on one of our graduate programmes.

What You’ll Do

Roles and responsibilities could include:

Banking and Service Operations (BSO):

• Query management – Ensuring these are answered in an accurate and timely manner.
• Adopting a pro-active approach to issues and events that may have significant impacts for the clients.
• Ensuring daily reconciliation and clearance of cash and stock items.
• Holding/attending meetings/calls /due diligence /service review with clients/internal parties/external parties.
• Engage and deliver on new business opportunities.
• Liaising with clients and internal parties to resolve any issues pertaining to custody activity.
• Ensure key controls are updated and maintained.
• Updating and maintaining procedures and proposes changes / improvements when appropriate.
• Building strong relationships with all parties and work together effectively.
• Actively following up progress and resolution of all Birdies and Preventive Measures.
• Assisting in building KPI / Metrics to monitor the risk and control framework.
• Ensuring the escalation of problems to group head/department management.

Global Proposal:

• Supporting the team in analysing SharePoint usage to identify trends and opportunities for improvement.
• Assisting with the development of training materials, including exploring new formats such as videos to enhance our self-help toolkit.
• Contributing to the creation and sourcing of content for team communications, including “What’s New”, “You Said We Did”, and key client messaging sections.
• Collaborating with team members to improve engagement with our digital tools and resources, helping to ensure our solutions remain relevant and accessible.
• Supporting live opportunities, with tasks and responsibilities tailored to the type and nature of each opportunity as they arise.
• Helping to deploy AI tools and solutions to improve the speed and accuracy of the proposal process, working alongside the team to identify opportunities for automation and enhanced data analysis.

Client Services:

• Gaining an overview of Global Custody and core products.
• Shadowing account opening/closing documentation processes.
• Observing client meetings and service reviews.
• KPI pack collation and management information production.
• Supporting preparation and collation of client meeting minutes.
• Assisting with monthly presentation deck collation and distribution.
• Fee billing, invoice reconciliation, and client data review.
• Supporting wider Client Service initiatives and projects.
• Gaining experience in crisis call management and understanding client protocols.
• Contributing to service level agreement updates and process improvements.

What We’re Looking For

To join the Securities Services Summer Internship, you should be in your penultimate year of study (be a penultimate year student of a 3-year or 4-year course) and have:

• Fluency in English with strong written and verbal skills
• predicted 2:1 degree or equivalent
• Computer literacy
• High level of numeracy
• Customer focus
• Team working skills
• Excellent communication skills
• Ability to work to deadlines
• Flexibility/adaptability
• Accuracy
• Basic understanding of accountancy and investment operations (preferred but not essential)  

Conduct

Be a role model, supporting and fostering a culture of good conduct

Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks

Consider the implications of your actions on colleagues

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

Why Join Us

1. A great place to work

 We offer flexible working options (including hybrid, where applicable) and a collaborative culture that values balance and inclusion.

2. A positive impact

 We are committed to Net Zero in our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon. We also support our communities, with every employee receiving four volunteering days each year.

3. A focus on growth

 We invest in our people through training, mentoring and career development. In 2024, nearly half of our UK Corporate & Institutional Banking roles were filled internally.

You will also join an inclusive culture, supported by networks such as Pride, Ability, MixCity (gender equality), Women in Global Markets, Multicultural Network and more.

Equal Opportunities

We are committed to providing a work environment that promotes diversity, inclusion and equal opportunities for all.

Adjustments

If you have a disability or health condition that may require adjustments during the recruitment process, please let us know early so we can support you.

Additional Information

You may only apply for one Summer Internship per academic year (Global Banking, Global Markets, Technology or Securities Services)

Successful candidates for this Summer Internship programme will be considered for Securities Services ONLY

Successful candidates for this Summer Internship programme will be considered for London ONLY

The role

Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants – primarily focussed on hard services – within a single building or group of buildings.

Responsibilities

• Prepare, monitor and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree and manage capital replacement programmes
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Undertake regular building inspections, complete reports and initiate/progress any required works
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Person specification

Qualifications/Key Skills

•    Degree or equivalent or by experience

•    Membership or Associate Membership of BIFM or IOSH

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH 

Experience

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Management of in-house and supplier staff
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Extensive mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level
• Experience of managing multi-site environments
• Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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