The role
This role is responsible for overseeing the Client Accounting and Financial Reporting teams and their operational delivery, alongside developing and delivering the strategic aims of the clients.
The primary objectives of the role are:
- Leadership of the Client Accounting and Financial Reporting teams, acting as an escalation point for all people matters and ensuring effective client service delivery for a variety of clients.
- Developing and driving a culture of high performance and success across the Client Finance department
- Effective line management and development of the team leaders
- Ensuring all statutory, legislative and internal process requirements are always met, including the requirements of HMRC, the Royal Institution of Chartered Surveyors (RICS) and internal and external auditors.
- Risk mitigation and business process improvement to drive efficiency in service delivery
- Leading, managing and working on key strategic projects
- Collaborating with key stakeholders within the wider business lines to ensure a ‘one-team’ approach, through developing strategic advice to enable clients to deliver on their key goals
- Identifying and driving opportunities for cost savings and fee generation for the Client Finance Department
- Working with the Senior Leadership and Senior Management Team to continuously improve the Client Finance capabilities and service offering, to ensure the department is recognised both internally and externally as a leader in its field
Key deliverables
People
Effective People leadership is considered critical to the success of the department, to ensure we attract and retain high performing talent. As a member of the Senior Leadership Team, it is key that this role will:
- Provide guidance and motivate the Client Accounting and Financial Reporting teams to ensure they obtain results and achieve client and team KPIs
- Act as a mentor and role model to team members, providing coaching and support to the team to ensure appropriate levels of performance and technical skills are maintained
Processes
Processes are seen as essential to the operations of the team, department and wider internal stakeholders. As a member of the Senior Leadership Team, it is key that this role will:
- Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met and in accordance with all relevant legislation and regulations
- Design and implement the departmental control framework and delegation policy relevant to their areas.
- Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
- Drive forward the effectiveness of controls of activities performed by the team.
Service Delivery
The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and is considered to be market leading. As a member of the Senior Leadership Team, it is key that this role will:
- Work with the Senior Management and Senior Leadership teams and other members of Client Finance to improve the efficiency, effectiveness and control of the operations;
- Ensuring contractual compliance across the team, including SLAs and KPIs are achieved on behalf of BNPPRE;
- Delivery of all service charge related and client reporting group tasks, accurately and on time.
- Ensure all queries are responded to in good time
- Ensuring all necessary Quality Assurance reviews have been undertaken and signed off before issue; and
- Assist in internal and external audits of financial information, procedures and controls.
- Act as an escalation point for clients, surveyors and other relevant parties
Person specification
Qualifications
- Recognised professional accounting qualification (ACMA, ACCA, ACA, CIMA or equivalent) or;
- Exceptional property accounting experience
Skills
Financial and Technical Abilities
- Commercially astute, innovative and solutions oriented;
- Manages within budget and minimises overhead spend.
- Highly numerate with strong attention to detail and excellent verbal and written communication skills
- Considerable practical experience in client monies management, financial operations and associated processes and controls.
Client Service Delivery and Business Development
- Manages existing Client and key stakeholder relationships.
- Able to work on a broad range of projects; and
- Committed to the provision of excellent customer service and to meeting deadlines
Leadership
- Recognised senior specialist who shares knowledge and advises others.
- Works with and develops junior employees; and
- Coaching/mentoring of others.
Systems and Process
- Evaluates, adapts and improves standards, techniques and procedures.
- Good skills in Microsoft Office products (Excel, Word, and Outlook).
- Experience of property management and accounting packages for managing agents e.g. Trace Tramps would be desirable
- Heath & Leisure: Private medical cover, up to 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
The role
The Head of Transactional Services is responsible for leading teams delivering operational Accounts Payable, Cash and Banking and Credit Control services for our clients. The primary objective of the role is to ensure that the transactional services functions are managed and led, and services are delivered in an effective and timely manner and risks are mitigated in accordance with legal and regulatory requirements.
As a member of the department’s Senior Leadership Team, the Head of Transactional Services supports the Head of Client Finance by:
- Leading the transactional services operations, ensuring services are delivered accurately, on time and to a high standard.
- Ensuring all statutory, legislative and internal process requirements are always met, including the requirements of HMRC, the Royal Institution of Chartered Surveyors (RICS) and internal and external auditors.
- Acting as a subject matter expert in the areas of client monies, credit control and inward and outward payment controls.
- Having responsibility for Transactional Service Team Associate Directors and their teams, ensuring that internal and external stakeholder expectations are met
- Monitoring key performance indicators and reporting on a regular basis in accordance with client and departmental requirements, ensuring internal and external service levels and targets agreed with clients and internal surveying teams are met
- Working with the Senior Leadership and Senior Management Team to continuously improve the Client Finance capabilities and service offering, to ensure the department is recognised both internally and externally as a leader in its field
Key deliverables
People
Effective People leadership is considered critical to the success of the department, to ensure we attract and retain high performing talent. As a member of the Senior Leadership team, it is key that this role will:
- Provide guidance and motivate the Transactional Services teams to ensure they obtain results and achieve client and team KPIs
- Act as a mentor and role model to team members, providing coaching and support to the team to ensure appropriate levels of performance and technical skills are maintained
Processes
Processes are seen as essential to the operations of the team, department and wider internal stakeholders. As a member of the Management team, it is key that this role will:
- Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met in accordance with all relevant legislation and regulations
- Design and implement the departmental control framework and delegation policy relevant to their areas.
- Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
- Drive forward the effectiveness of controls of activities performed by the team.
Service Delivery
The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and is considered to be market leading. As a member of the Senior Leadership team, it is key that this role will:
- Work with the Senior Management Team (SMT) and other members of Client Finance to improve the efficiency, effectiveness and control of the operations.
- Ensuring contractual compliance across the team, including SLAs and KPIs are achieved on behalf of BNPPRE;
- Delivery of all transactional services tasks, including processing service charge and reporting, accurately and on time.
- Ensure all queries are responded to in good time
- Ensuring all necessary Quality Assurance reviews have been undertaken and signed off before issue; and
- Assist in internal and external audits of financial information, procedures and controls
- Act as an escalation point for clients, surveyors and other relevant parties
- Leading, managing and working on key strategic projects.
- Continuously improving processes to ensure market leading best practise financial management, in accordance with all relevant legislation; and
- Contribute to the fee generation and cost savings of the Client Finance Department
Responsibilities
Financials
- Individual and team-based targets; and
- Manages within budget and minimises overhead spend.
Clients and Business Development
- Manages existing Client and key stakeholder relationships.
- Able to work on a broad range of projects; and
- Enhance BNP Paribas Real Estate‘s reputation through successful delivery.
People
- Recognised senior specialist who shares knowledge and advises others.
- Works with and develops less experienced employees
- Coaching/mentoring of others.
- Ability to deliver in a fast-paced environment to tight deadlines.
Systems and Process
- Evaluates, adapts and improves standards, techniques and procedures.
- Is a contributor to BNP Paribas Real Estate Projects
- System Implementation/Project Management
Person specification
- Highly numerate with strong attention to detail and excellent verbal and written communication skills.
- Finance Shared Service experience, preferably in a professional services capacity.
- Understanding of accounting techniques, to include cashbook management, bank reconciliation control and management.
- Experience of leading a team delivering high volume and value banking transactions across a significant number of bank accounts.
- Leading aged debt reduction initiatives and Accounts Payable process initiatives.
- Considerable practical experience in client monies management, financial operations and associated processes and controls.
- Experience of leading large teams within a professional services environment.
- Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional manner.
- Flexible in style and approach, able to be a self-starter and manage own workload
- Committed to the provision of excellent customer service and to meeting deadlines.
- Commercially astute, innovative and solutions oriented.
- Good skills in Microsoft Office products (Excel, Word, and Outlook). Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage.
- Heath & Leisure: Private medical cover, up to 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
The role
The HR Officer will work in collaboration with the HR Business Partners and be responsible for delivering an excellent HR administration and first line advisory service to the business. This individual will work directly with the business, and this role will further raise the value-add business profile of the HRBP team.
Responsibilities
• In collaboration with the HR Business Partners, provide an excellent first step advisory service to employees on areas such as performance reviews, absence management, family friendly procedures, whilst following policy, procedures and legal requirements, escalating issues where required
• Supporting the HR Operations team in the preparation of documentation for employee relations processes such as disciplinary/ grievances / performance management and restructure programmes
• Record and maintain accurate employee data and produce accurate and timely information/reports as required.
• Ensure ongoing case management is recorded on the HR System on behalf of the HR Business Partners.
• In conjunction with the HR Operations team, create and review HR policies and procedures.
• Ad hoc reporting for HRBP team including monthly executive packs, monthly consultant’s report, restructure cost reporting
• Attendance at disciplinary/grievance and flexible working meetings to take summary meeting notes. Creation of flexible working request outcome letters.
• Provide extensive support throughout the salary and bonus review cycle / promotions process and budget process, preparing salary review letters for promotions in collaboration with the HR Admin Hub.
• Ensure that efficient and workable processes are in place and continuously review and improve them.
• Involvement in summer internship planning and implementation
• Conducting exit interviews with leavers
• Intranet updates for policy/procedure changes
• Support HR projects/objectives, leading elements of them where appropriate as directed by the Senior HR Business Partner.
Person specification
• Educated to degree level and CIPD qualified or working towards
Qualifications/Key Skills
Experience
• Record of HR operational experience
• Professional services industry and/or multi-site background, an advantage
• Experience in setting up HR policies and procedures
• PC literate, including Word, Excel, PowerPoint and HR databases
• Understanding of HR policies and procedures desirable
• Professional services industry and/or multi-site background an advantage
Technical Fleet Support Specialist
Location: Solihull- Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.
Some of your key responsibilities will include:
- You will also be required to authorise work requests via the 1Link system.
- Challenge suppliers and suggest an alternative more cost-effective solution.
- Relationships with internal customers, drivers and garages is key to your
- The ability to update systems and databases.
What we’re looking for
Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!
We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages. You’ll also be able to demonstrate:
- Impressive communication (verbal & written) skills
- Qualified (ideally) motor vehicle technician
- Efficient and accurate working style
- Team player with customer focus
The package
We offer a basic starting salary of up to £29,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
Customer Service Specialist
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
Working in our friendly and supportive team of Customer Service Specialists, you’ll be the go-to point of contact for our personal leasing customers from the moment their vehicle is delivered to the end of contract. The queries you’ll be handling are incredibly varied – from advising how to update direct debits to more complex matters such as vehicle faults or invoice issues. Once you’ve completed your training, you’ll have the authority to make decisions that will influence good customer outcomes. You’ll also use your strong listening skills and empathy to identify vulnerable customers, ensuring we always do the right thing.
Some of your key responsibilities will include:
- Handling incoming customer calls, with a strong focus on quality interactions
- Taking ownership of issues and seeing them through to completion
- Recording complaints, and where possible resolving at the first point of contact
- In addition to managing calls, you’ll also be dealing with some email queries
What we’re looking for
You’re empathetic and get real satisfaction from making a customer’s day. You enjoy variety in your work and it’s likely you see queries you’ve not dealt with before as an opportunity to learn.
You’ll also be able to demonstrate:
- A positive, upbeat, and can-do attitude
- Good verbal and written communication skills
- Strong listening skills and the ability to make customers feel understood and supported
- Curiosity and good problem-solving skills
The package
We offer a basic starting salary of £27,000 plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour interview with the hiring manager
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
Customer Service Advisor – Driver Desk – 20 hours across 5 days
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
About the role
With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well.
Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call.
We are looking for part time candidates for a 20 hour per week role (Mon-Fri 9-1 or 10-2).
Why join us?
We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:
- The wide variety of queries you get to deal with.
- There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
- It’s a friendly, supportive, and fun team
- You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.
What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line.
What we’re looking for
Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.
We’d also like you to bring your:
- Warm and helpful telephone manner.
- Curiosity, and hunger for learning new things.
- Ability to learn new systems and tools.
The package
We offer a basic starting salary of £27,976 (pro rata) , plus a bonus of up to £1,100 (pro rata). We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home.
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1-hour interview with some of our Driver Desk management team
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
Financial Analyst – Controlling
Swindon – Hybrid
We’re Arval BNP Paribas – a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
You’ll be at the heart of our Finance team, analysing financial data and providing clear, actionable insights. You’ll take ownership of forecasting and budgeting for key areas of the P&L, ensuring accuracy and supporting business decisions. You’ll work closely with the P&L Finance Manager and wider Controlling team, helping to identify risks and opportunities. If you’re looking for variety and the chance to make a real impact, this is the role for you.
Some of your key responsibilities will include:
- Delivering detailed financial analysis to support business performance
- Leading forecasting and budgeting for specific P&L areas
- Identifying and communicating risks and opportunities in financial results
- Presenting data and recommendations to stakeholders across the business
What we’re looking for
You’re naturally inquisitive, with a curious mindset and a drive to get to the heart of the numbers. You thrive in a fast-paced environment, managing multiple tasks and deadlines with a keen eye for detail. You’re confident working with large volumes of data, and you enjoy partnering with others to improve forecasting and budgeting. Your approach is proactive and trustworthy, and you’re comfortable handling sensitive information with discretion.
You’ll also be able to demonstrate:
- Strong Excel skills and experience of financial modelling and the ability to interpret financial data and identify trends
- Systems and data literacy, with a proactive approach to learning new tools
- Excellent communication skills, able to present complex information in a clear and engaging way
- Ideally, you’ll have a degree in a related subject (finance, economics, business, maths) and be part-qualified (CIMA/ACCA/ACA) or are keen to start your accounting qualifications
The package
We offer a basic starting salary of up to £45,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being a consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview with our Talent Acquisition team
- 1.5-hour meeting with the hiring panel, which will include a competency-based interview and presentation task
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
#LI-Hybrid
Commercial Analyst
Swindon – Hybrid
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles, whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
As a Commercial Analyst, you will support the Commercial Finance Manager by providing analysis that informs business decisions across fleet, product, sales targets, and commissions. You will contribute to a variety of projects, from reporting and tender support to implementing new tools such as Power BI and Tableau. This role offers variety and the chance to develop your skills in a supportive environment.
Some of your key responsibilities will include:
- Supporting the Commercial Finance Manager and Sales teams with fleet forecasting and reporting on key activity metrics
- Producing data for commission payments and providing accurate, timely reports to stakeholders
- Analysing product performance and supporting tender evaluations
- Collaborating with Product, Procurement, and Sales teams to support business growth
What we’re looking for
You are naturally inquisitive, commercially aware, and enjoy solving problems. You present data clearly for a range of audiences and are comfortable challenging processes to improve outcomes. You are detail-focused, proactive, and able to manage large volumes of data. If you are looking to develop your career in a collaborative team, we would love to hear from you.
You’ll also be able to demonstrate:
- Strong Excel skills and experience of building financial models
- The ability to present complex information to both finance and non-finance colleagues
- A curious mindset and a commitment to understanding the reasons behind the numbers
- Either be part-qualified (CIMA/ACCA/ACA) or keen to start your accounting qualifications. A degree in a related subject (finance, economics, business, maths) would also be advantageous.
The package
We offer a basic starting salary of up to £45,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being a consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview with our Talent Acquisition team
- 1 hour first interview with the hiring panel, which will include a competency-based interview.
- 1 hour second interview with the hiring panel, including a presentation task.
If you are not shortlisted, we will still let you know the outcome of your application.
What are you waiting for? Apply today and we will be in touch.
#LI-Hybrid
Motor Vehicle Repair Engineer
Hybrid – Swindon
We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
Our Accident Management team manages the vehicle downtime whenever one of our cars or vans sustain damage from road traffic accidents or other causes. With a fleet of over 200,000 vehicles in our fleet, it’s safe to say you’ll have plenty of variety to keep things interesting.
Your purpose will be to ensure that any work carried out by a garage is relevant, cost effective, timely and safe. This means using your motor vehicle repair knowledge to maximum effect, to guarantee we utilise intelligent repair methods, each and every time. You’ll also identify vehicles that are uneconomical to repair and follow the correct total loss procedure.
Communication will be important to your success too, as you will be liaising with a variety of stakeholders. From Fleet Managers to our approved repair network, and insurance companies to internal account teams. It’s important our customers can be updated, and the work is carried out to agreed time scales and standards. It’s all about the customer.
Some of your key responsibilities will include:
- Using our claims management system to manage own workload of open claims
- Managing relationships between third party engineers and Fleet Managers, making sure we get good quality outcomes for the customer
- Assessing damage reports to guarantee we follow correct total loss procedure
- Managing a case load of around 30 vehicles per day, balancing priorities and urgent queries and communicating progress to the customer
What we’re looking for
You have hands-on experience of accident repair, motor vehicle salvage, damage assessment, or estimation work, and are open to working in a desk-based role. You have clear communication skills, and are comfortable giving advice to colleagues in person or over the phone, and speaking to customers and suppliers to provide and request updates on repair progress.
You’ll also be able to demonstrate:
- Good knowledge of vehicle body damage estimation and repair
- Exposure to Audatex
- A customer-first mindset and clear communication skills
- A proactive, solution-focused approach
Bonus points for:
- VDA/ATA accreditation
- Code of Salvage Practice AQP certification
The package
We offer a basic starting salary of up to £40,000, depending on skills, knowledge, and experience, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview
If you’re not shortlisted, we’ll still let you know the outcome of your application.
What are you waiting for? Apply today and we’ll be in touch.
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The role
This role will be responsible for supporting the Procurement Team with undertaking all aspects of supplier on-boarding, across Property Management, Corporate and Residential business lines, through relevant software, and helping to develop the Proactis system to undertake the Pre-Qualification Questionnaire (PQQ) element of the task. The role will also be responsible for managing the central Procurement inbox and supporting the Procurement Managers with day-to-day activities.
The candidate will have contact with a diverse range of stakeholders across the business, and must have a proactive, flexible, and a ‘can-do’ approach.
Key deliverables:
• Manage supplier on-boarding in line with the ‘know your supplier’ (KYS) process
• Deal with supplier on-boarding change notes undertaking all relevant checks based on spend
• Deliver supplier on-boarding through Proactis software
• Prepare responses to emails arriving in central procurement inbox
• Assists implementation of important activities, processes, functions or relationships
• Complete administrative tasks as required to include use of systems, filing, inventory management
• Ensure compliance with all internal procedures and policies; Procurement, Health & Safety, Finance, Compliance, HR
• Proactive in building relationships with internal clients and responsive and helpful to external clients including suppliers
Responsibilities
People
• Share knowledge to colleagues
Systems & Process
• Identify improvements to business processes within own function
• Develop Proactis system to enhance supplier on-boarding process
• Identify areas where current manual processes can be systemised
Person Specification
Essential Qualifications
• GCSE Level 5-9 English & Maths
Experience / Skills required
• Previous experience in a similar role
• Good procurement knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level
• Knowledge of Proactis, Tramps & Dynamics is desirable
• Attention to detail
• Active team player
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.