Technical Service Delivery Manager

Solihull/Swindon – Hybrid working – Full-time – Permanent

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers. 

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer. 

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards. 

About the role

You will be responsible for leading both an internal technical authorisations team and outsourced service provider in relation to the service, maintenance and repair of vehicles. You’ll also support performance management across these areas, help shape strategic direction and build high-performing teams for effective cost control and service delivery. Whilst being able to bridge the gap between internal business objectives and supplier execution, being responsible for relationship management, delivery against service delivery agreements, continuous improvement and risk management.

Some of your key responsibilities will include:

  • Lead, support and manage performance of technical authorisations teams
  • Manage relationship and service delivery of outsourced supplier partner
  • Production and presentation of performance reporting
  • Drive continuous improvement, technology adoption and stronger customer outcomes 

What we’re looking for

You’re an inclusive and supportive leader with supplier relationship and performance management experience together with the foundation of vehicle technical experience and qualifications. You’re comfortable working to tight deadlines, making informed decisions and helping teams work efficiently and effectively.

You’ll also be able to demonstrate:

  • Technical service delivery management experience
  • Supplier relationship and performance management, ideally including outsourced service providers
  • Team management experience
  • Experience working to tight deadlines in a busy operational environment
  • Ability to analyse and present data

The package

We offer a basic starting salary of up to £60,000*, plus a bonus of up to £4,600. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

  • Company car or cash alternative of £5,500 per annum
  • Private medical cover, including a digital GP service
  • Company pension with enhanced employer contribution of up to 10%
  • Discounts on our products and services and discounts in many high street brands
  • 2 paid volunteering days every year
  • Free on-site gym
  • Dedicated on-site social and dining space with facilities to store and heat food, charge your phone and purchase refreshments
  • Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

  • Telephone screening with a member of our Talent Acquisition team
  • In-person interview with the hiring manager

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.

*Please note: The salary range shown reflects the starting point of the relevant pay zone and the benchmarked maximum for this specific role. Any salary adjustment resulting from an internal move is subject to the principles of the Group compensation policy and general guidelines. If you’re already within the pay zone, your salary may remain unchanged. The maximum salary may be offered where a candidate’s experience, skills, and performance fully align with the requirements of the role. This approach supports internal mobility as a development opportunity, while maintaining consistency with Group policy. 

#LI-HYBRID

The Role:

To undertake Rural valuations, management and general Rural consultancy in the Suffolk and the surrounding area. 

Requirements:

•    Responsible for the delivery of the valuations work steam in Suffolk and the surrounding area.

•    Undertake valuations for a range of purposes including loan security, tax, inheritance and estate planning (rural, residential and development/planning appraisal)

•    Work with colleagues and the Head of Rural Team to develop all work streams.

•    Produce high quality, detailed and professional reports to our clients in line with agreed timescales.

•    Undertake general Rural consultancy and management work as required.

•    Provide professional and reasoned advice to our clients at all times.

Key Skills

•    Reliable, friendly, approachable and supportive of colleagues.

•    Entrepreneurial, analytical, dynamic and able to apply professional and commercial judgement to deliver results

•    Competent and experienced RICS qualified rural surveyor with experience of delivering work across a range of projects

•    Capable of building relationships with existing and new clients and generating new opportunities

•    Possess a composed manner to be able to work under pressure

•    Good time management and ability to prioritise workloads

•    Ability to meet deadlines

•    Accuracy and attention to detail

•    Excellent communication skills – must be capable of building and maintaining good relationships with team members, other colleagues and clients

•    Confident manner with clients and the team

•    An understanding of confidentiality issues and the use of discretion

•    Ability to network, influence and negotiate effectively.

Qualifications:

•    MRICS

•    RICS Registered Valuer

•    FAAV qualified an advantage

Experience

•    Experience in agricultural and rural residential valuations 

•    Proficient in the use of Word, Excel and mapping software

•    Experience in working in a regional setting potentially covering more than one office location.

We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The Role

The position of Accounts Payable Assistant is integral to the delivery of property financial services to a varied client base. The role is to support the Accounts Payable Manager to ensure services are delivered to a consistently high quality and standard, promptly and efficiently to the Client Finance Reporting team as headed up by the Reporting Manager.

Key deliverables and responsibilities

  • Data entry using TRAMPS
  • Monitoring of invoices submitted through P2P scanning
  • Processing of manual invoices and credit notes
  • Logging cheques received by post for Accounts Receivable
  • Processing of payment runs (BACS and Cheque)
  • Processing of Refunds
  • Opening, and sorting and distributing of post
  • Responding to routine enquiries (correspondence, emails, telephone calls, etc) 
  • Liaising with Facility Managers and Surveyors
  • Supplier statement reviews and reconciliations
  • Investigate and resolve outstanding Aged Creditor items
  • Adherence to processing timetables
  • Liaise with supplier and originating departments to resolve queries and disputes
  • New supplier setups
  • Compliance with Processes, Procedures and Company Policies
  • All other general admin and housekeeping duties as required
  • Other ad hoc duties as required from time to time

Qualifications:

  • Good academic at GCSE and or A level background including Maths and English

Person specification

Essential skills

  • Holder must have proven work experience in a demanding property management or financial focused environment. 
  • Ability to work on own initiative with minimal supervision but must recognise when to ask for guidance 
  • Must be numerate and pay close attention to detail.
  • IT literate, particularly in Microsoft Office packages and TBS TRAMPS (v. 3.80 or above). 
  • Ability to concentrate on processing work and focus on the task in hand.
We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work. 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice .

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The Role

The Credit Control Assistant works within a team responsible for managing the recovery of monies from tenants / occupiers. The objective of the role is to support the Credit Control Team and liaise with tenants on outstanding debts, manage the recovery of arrears and maintain information relating to actions taken. The Credit Control Assistant supports the Credit Control Team by:

  • Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
  • Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
  • Liaising with surveyors and client accountants to resolve tenant queries about charges and payments

Responsibilities

  • Support existing Credit Controllers with chasing arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
  • Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
  • Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
  • Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
  • Track repayments against agreed payment plans and notify surveyors and client accountants of any default
  • Support the Credit Controllers with instructing solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
  • Record details of conversations and actions agreed with tenants to clear outstanding arrears
  • Provide information to support preparation of monthly credit control reports and aged debtor analyses
  • Ensure that all tenant queries are actioned in a timely manner, liaising with surveyors and Client Accountants as required.
  • Report any tenant disputes and/or complaints to the surveyor and client accountant responsible.
  • Reconcile tenant statements / aged debtor reports.
  • Provide tenants with copies of any missing documentation, creating and issuing charges as necessary.
  • Assist in the allocation of cash receipts at peak periods.
  • Contribute to the identification of unallocated cash.
  • Adhere to all agreed procedures and controls.
  • Participate in the company’s performance management programme, adhering to and promoting internal performance standards.

Qualifications:

  • Good academic at GCSE and or A level background including Maths and English

Person Specification 

  • Experience in a credit control / rent collection role within a busy office environment.
  • Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
  • Must be highly numerate and accurate with strong attention to detail
  • Tenacious, presentable, assertive and self-motivated
  • Excellent verbal and written communication skills with professional telephone manner
  • Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
  • Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
  • Able to work to tight deadlines and manage time effectively
  • Good skills in Microsoft Office products (Excel, Word, and Outlook)
  • Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
  • Service charge knowledge advantageous.
We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work. 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice .

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
The Role
The Credit Controller works within a small team responsible for managing the recovery of monies from tenants / occupiers. The objective of the role is to liaise with tenants on outstanding debts, manage the recovery of arrears and maintain information relating to actions taken. The Credit Controller supports the Credit Control Manager by:
  • Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
  • Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
  • Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
  • Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.
Main Accountabilities
  • Maintain records of debtor payment performance and issue payment reminders to poor payers
  • Chase arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
  • Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
  • Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
  • Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
  • Track repayments against agreed payment plans and notify surveyors and client accountants of any default
  • Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
  • Record details of conversations and actions agreed with tenants to clear outstanding arrears
  • Provide information to support preparation of monthly credit control reports and aged debtor analyses
  • Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required
  • Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
  • Reconcile tenant statements / aged debtor reports
  • Provide tenants with copies of any missing documentation
  • Assist in the allocation of cash receipts at peak periods
  • Contribute to the identification of unallocated cash
  • Adhere to all agreed procedures and controls
  • Participate in the company’s performance management programme, adhering to and promoting internal performance standards.
Person Specification
  • Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
  • Must be highly numerate and accurate with strong attention to detail
  • Tenacious, presentable, assertive and self-motivated
  • Excellent verbal and written communication skills with professional telephone manner
  • Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
  • Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
  • Able to work to tight deadlines and manage time effectively
  • Good skills in Microsoft Office products (Excel, Word, and Outlook)
  • Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
We are proud to offer award-winning benefits to support and reward our employees:
  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

The role

The Client Onboarding Analyst (COA) is responsible for onboarding new accounts, performing periodic reviews in accordance with Anti-Money Laundering (AML) regulations or as set by internal policies and procedures for the Strutt and Parker (S&P) Business Lines.  The COA will undertake due diligence to understand the AML risks for all Client and Counterparty relationships to ensure that appropriate Know Your Client (KYC) requirements, fee agreements and other due diligence information are obtained and maintained in accordance with internal and regulatory standards. 

The candidate will have previous experience of working in an AML environment and be able to provide a high level of service to both the team and our Clients. By demonstrating self-motivation, with reliability and flexibility being essential skills, as well as being competent working independently and within a team setting. This fast-paced role will focus on supporting the Lettings offices within the Residential and Rural UK teams, working alongside the Compliance team and will include day-to-day contact with our customers where necessary.

Key deliverables

•    Under direct supervision of the S&P Client Onboarding Managers, complete due diligence on new and existing accounts to ensure compliance with requirements of BNP Paribas Group’s AML / KYC policies. 

•    Supporting all Lettings offices with KYC for all due diligence levels (inclusive of EDD), proactively resolving ad-hoc queries related to all aspects of AML analysis and in addition, where required to assist on sales KYC to support the business.

•    Where required, establish and maintain trusted relationships with our customers to facilitate and accelerate the onboarding processes. Our customer base consists of Individuals, Legal Entities and Wealth Structures, inclusive of Introducers and Partners.

•    Assist in training and support to the front offices within Lettings and Sales in accordance with Group polices, account initiation and recertifications.

•    Perform periodic reviews of Client accounts as required by the Group policies.

•    Actively participate in developing, testing and implementing new or enhanced DD processes and other process improvement initiatives as required.

•    Establish and maintain effective relationships with front office staff and the Compliance Team.

Person specification

Essential experience

•    Demonstrable experience and undertaking enhanced Client due diligence, including completing independent searches and sanction checks.

•    Prior experience interpreting policies and procedures associated with AML regulations.

•    Working knowledge of third-party global information sources used to complete Client due diligence searches.

•    Excellent written and verbal communication skills.

•    Knowledge of MS Office: Word, Excel and Outlook, internet search engines.

•    An interest / working knowledge of the Real Estate business (preferred, but not a pre-requisite).

Personal qualities

•    Personable and people orientated

•    Principled and self-assured

•    Strong communicator

•    Able to work autonomously and meet targets

•    Able to multitask and manage to tight timelines and deliverables

•    Able to prioritise and work in an organised fashion

•    Extremely detail oriented                      

•    Open to change and future orientated

•    Creative thinker who can make logical decisions

•    Responsive to Clients and colleagues

•    Commercially astute

We are proud to offer award-winning benefits to support and reward our employees:

•    Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

London – 2027 – Summer Internship – Technology

Country: United Kingdom 

Programme: Summer Internship

City: London

About BNP Paribas

You may only apply for one Summer Internship per academic year (Global Banking- Coverage, Capital Markets or M&A, Global Markets, Technology or Securities Services). If you submit more than 1 application you will be automatically rejected.

With strong roots in Europe’s economic history, combined with a rich heritage with a UK history spanning over 150 years, BNP Paribas is both a leading European bank and a prominent global institution. As the ‘Bank for a Changing World,’ we put our clients at the centre of our world, innovate on their behalf, and support clients through changing times. 

BNP Paribas is one of Europe’s leading banks with an international presence in 68 countries and more than 183,000 employees.

We are looking for the next generation of talent to help us drive our long-term commitment to building a responsible and sustainable financial future.

Why join BNP Paribas? 

1. A great place to work 

Depending on your role, you can benefit from hybrid, flexible, and agile working arrangements, and a collaborative culture that values balance and inclusion. 

You will also join an inclusive culture, supported by networks such as Pride, Ability, MixCity (gender equality), Early Careers Network, Multicultural Network and more. 

2. A positive impact 

Work for a firm where ethical standards and sustainability are the core of our purpose. 

We are committed to Net Zero in our financing and investment portfolios by 2050 and a goal of 80% low-carbon energy financing by 2030. 

Our impact goes beyond the climate, we empower our employees to give back with every employee receiving four volunteering days each year; in 2023 alone our UK employees dedicated over 18,000 hours to volunteering. 

Our strong ESG performance has been recognised and we were named Top Employer Europe 2026 for the 13th consecutive year and World’s Best Bank for Sustainable Finance (Euromoney, 2026).


3. A focus on growth 

There is clear focus on investing in our people through training, mentoring and career development with dedicated career days to provide you tools to evolve. Our training offerings are deeply embedded into our Early Careers programmes, and continue to support your career progression beyond being an intern and graduate. In 2024, nearly half of our UK Corporate & Institutional Banking roles were filled internally. 


Business Area

Technology

Technology underpins everything we do at BNP Paribas. Our teams develop, implement and maintain the tools that keep our business running and help us deliver for our clients. We build award winning technology and have an eye on the future. We partner with the world’s top advanced AI models. Our technology powers a Global Markets Business that’s been named ‘World’s Best Bank for Markets’ by Euromoney and won OTC Trading Platform of the year for Cortex.

This could mean:

  • Building new applications for our trading floors
  • Supporting our sales teams with IT platforms
  • Enhancing our risk measurement and pricing tools
  • Setting up infrastructure for new offices
  • Improving our e-commerce and trade processing systems

 You will not only work with cutting-edge technology but also gain an understanding of the business problems it solves.

The Programme Overview

The Internship

  • Our nine-week Technology Summer Internship is designed to give you hands-on experience in a fast-paced, global environment. 
  • From day one, you will work with experienced professionals, contribute to live projects and develop the technical and professional skills that will help launch your career.
  • As part of this internship, you may be considered for the 2028 Technology Graduate Programme in London ONLY.


What You’ll Do

 You could work in one of the following areas:

Business and Technical Analysis

  • Build strong relationships with stakeholders and understand project needs
  • Document project requirements so development teams can implement them
  • Attend Agile prioritization meetings and track progress using JIRA
  • Debug production issues and learn the systems in depth

Application Development

  • Develop and deliver solutions for key platform areas
  • Collaborate with developers and business analysts to bring projects to life
  • Ensure your work is tested and ready for production
  • Provide support for production issues and contribute to improvements

Product Implementation, Analysis and Support

  • Deliver first-class support for business and IT users
  • Document processes to build team knowledge
  • Track and resolve incidents in line with ITIL standards
  • Prepare environments for releases and support testing

What We’re Looking For

To join the Technology Summer Internship, you should be in your penultimate year of study and have:

  • Strong written and verbal communication skills
  • The ability to work well in a team and build effective relationships
  • Exceptional attention to detail
  • An eagerness to learn and adapt
  • Analytical and problem-solving skills
  • A basic understanding of financial markets
  • Experience with Python, C#, C++, Java, Angular JS, HTML, XML, VBA, IIS or Geneos Monitoring
  • Software development experience with Python, C#, C++, Java, Angular, SQL or similar

Conduct 

  • Be a role model, supporting and fostering a culture of good conduct 
  • Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks 
  • Consider the implications of your actions on colleagues 

We expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct). 


Equal Opportunities 

BNP Paribas is an equal opportunity employer. We are committed to ensuring fairness and preventing any form of disadvantage throughout our recruitment process. We are committed to providing a work environment that promotes diversity, inclusion and equal opportunities for all. 

Adjustments 

We are dedicated to an unbiased and inclusive hiring process to ensure all applicants are treated fairly. If you have a disability or health condition that may require adjustments during the recruitment process, please let us know early so we can support you. 

Additional Information 

  • You may only apply for one Summer Internship per academic year (Global Banking, Global Markets, Technology or Securities Services) 
  • Successful candidates for this Summer Internship programme will be considered for London Technology ONLY 

Financial Operations Analyst

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

The Financial Operations Analyst is responsible for ensuring the accuracy and integrity of financial records at an individual customer level. You will focus on detailed reconciliation work, reviewing customer balances, and identifying and resolving discrepancies to maintain clean and reliable accounting records. This position play a key role in supporting the wider finance function by ensuring that all customer-related transactions are correctly recorded and allocated.

Key Responsibilities

Perform detailed reconciliations of customer accounts to ensure accuracy and completeness

Review debtor balances and investigate outstanding items or inconsistencies

Monitor and review suspense accounts, ensuring all payments are correctly identified and allocated in a timely manner

Ensure all accounting entries at customer level are accurate and comply with internal policies and accounting standards

Supply month-end processes related to customer accounts, including reporting and balance validation

Contribute to continuous improvement of reconciliation processes and controls

Skills & Attributes

Qualified or working towards a professional finance qualification (e.g. ACCA, CIMA)

Can work on own initiative

Advanced Excel Skills

Can liaise and influence all levels of management and work with other departments

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

  • Competitive salary and comprehensive package, contributory pension, and health cash plan
  • Opportunity to buy/sell holiday giving you even more control over your work-life balance
  • Flexible benefits including private medical insurance and lifestyle discounts
  • A culture that values collaboration, development, and wellbeing

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

  • Call with our Talent Acquisition team
  • Informal chat with the Hiring Manager
  • Competency-based interview 

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity

Senior Finance Manager (Transactional)

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

This role will involve leading Transactional Finance teams, specifically the processing of payments in and payments out of the business. You will be working to automate and streamline within and across the teams, to ensure processes and procedures are efficient and well controlled. It is essential that you demonstrate role model leadership and management skills and work cross-functionally in Finance. The role reports directly to the Director of Finance and will engage with Directors and Senior Management.

Key Responsibilities

Responsible for the accurate completion of all customer payment processing across various systems and business lines

Effective management of suspense items and ensuring follow up for any corrective actions on variances unknown items or transactions within the area

Ensuring all customer payments in/out are fully reconciled daily and any discrepancies are investigated and cleared

Management of credit balances in line with the local credit balance policy, ensuring compliance with Group and quarterly KPI reporting

Sound understanding of debit/credit card payments and associated transactions such as chargebacks and rejections

Responsible for all assigned balance sheet reconciliations (including sensitive accounts) ensuring that they are performed as per the local and BNPP Personal Finance policy requirements

Skills & Attributes

Qualified accountant (ACCA, CIMA, ACA) or qualified by experience

Line Management experience, ideally Finance Manager level 

Adept at building relationships with 3rd party supplier – Payments Processing, Banking Providers, P2P etc

High level of accuracy

Can work on own initiative

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement – if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

  • Competitive salary and comprehensive package, contributory pension, and health cash plan
  • Opportunity to buy/sell holiday giving you even more control over your work-life balance
  • Flexible benefits including private medical insurance and lifestyle discounts
  • A culture that values collaboration, development, and wellbeing

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

  • Call with our Talent Acquisition team
  • Informal chat with the Hiring Manager 
  • Competency-based interview 

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

The Role

The Credit Control Manager is responsible for leading a team which manages the recovery of monies from Occupiers on behalf of Client(s).  

The primary objective of the role is to ensure that tenant debts are recovered in an effective and timely manner in accordance with client requirements.  

The Credit Control Manager supports the Associate Director (Transactional Services) by:

•    Ensuring demands are raised with purchase order numbers if appropriate, arrears are collected (and where relevant tax receipts are issued) on behalf of Client(s) in accordance with the Clients’ debt recovery policies;

•    Taking responsibility for the debt recovery strategy and ensuring contractual compliance, including SLAs and KPIs are achieved on behalf of BNPPRE;

•    Advising surveyors, clients and team members on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists or client specific procedures;

•    Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance;

•    Managing and leading activities within the credit control team to ensure a high performing, efficient and effective Credit Control function and being responsible overall for the full service;

•    Continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation; and

•    Contributing to the fee generation and cost savings of the Client Finance team.

Key deliverables

People

Effective People leadership is considered critical to the success of the department, to ensuring we attract and retain high performing talent. As a member of the Management team, it is key that this role will: 

•    Lead the credit control team, ensuring employees are of appropriate calibre, well trained and motivated, and organised effectively to meet client requirements;

•    Oversee recruitment, retention and career development of employees to develop committed, client focussed teams;

•    Establishing and implementing departmental and team targets, setting objectives for the team, ensuring that they are communicated clearly and effectively, and that individual performance by team members against these objectives is monitored, measured and managed;

•    Implement the company’s performance management programme, adhering to and promoting internal performance standards, and ensuring areas for development and improvement are identified and addressed; and

•    Act as a mentor and role model to Credit Controllers in their day to day activities. Provide coaching and support to members of the credit control team to ensure appropriate levels of performance and technical skills are maintained.

Processes

Processes are seen as essential to the operations of the team, department and wider internal stakeholders. As a member of the Management team, it is key that this role will: 

•    Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met; 

•    Design and implement the departmental control framework and delegation policy relevant to their areas;

•    Work with internal audit and compliance to ensure that all compliance and control requirements are met; and

•    Participate in and monitor the effectiveness of controls of activities performed by the team.

Service Delivery

The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Credit Control function is considered to be market leading. As a member of the Management team, it is key that this role will: 

•    Work with the SMT team and other members of Client Finance to improve the efficiency, effectiveness and control of credit control operations;

•    Liaise with team members, surveyors, client accountants and Clients to ensure that debt collection issues are resolved in a timely manner, and that risks of non-recovery are reported and mitigated;

•    Ensure accurate and complete records of debtor payment performance, conversations and actions agreed are maintained and that payment reminders are issued to poor payers

•    Allocate work to Credit Controllers and Senior Credit Controllers to ensure arrears are collected on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries;

•    Co-ordinate provision of ad hoc and monthly credit control reports and aged debtor analyses;

•    Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required;

•    Actioning Client voids along with the Client Accountants to ensure recovery of monies from Clients are appropriate;

•    Oversee the identification and clearance of unallocated cash in a timely manner and ensure the Credit Control team are operating within BNPPRE’s timescales; and 

•    Maintain appropriate and accurate measures of collection performance and report agreed KPIs to management at least monthly; and

•    Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible;

Person specification

•    Must be highly numerate and accurate, with a strong attention to detail;

•    Experience of leading a credit control / rent collection team within in a property management or similar environment.  Qualification or part qualification in credit control and debt management or a related accounting discipline is preferred;

•    Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional telephone manner;

•    Conscientious and highly focussed, with detailed understanding of credit control and debt collection procedures and an appreciation of data protection issues;

•    Understanding of accounting techniques, including sales ledger transactions would be an advantage;

•    Good people management, interpersonal and mentoring skills, with demonstrable experience of leading teams;

•    Committed to the provision of excellent customer service and to meeting deadlines;

•    Commercially astute, innovative and solutions oriented;

•    Organised and methodical, able to work to tight deadlines and manage time effectively, whilst also able to manage multiple projects; and

•    Good skills in Microsoft Office products (Excel, Word, and Outlook).  Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage. 

We are proud to offer award-winning benefits to support and reward our employees:

  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.