Corporate Sales Account Manager

Monday to Friday – Full Time – Hybrid

Location: Swindon, Wiltshire, SN5 6PE

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

An exciting opportunity to join an established team within part of our office based Corporate Sales Account Management function, you’ll be responsible for supporting the provision of company cars and light commercial vehicles to our Mid-Market channel.  

You’ll work very closely with our field-based business managers, helping secure and maintain business for Arval UK by ensuring our customers receive the top-notch service they deserve.

Some of your key responsibilities will include:

• This fast paced and dynamic role ensures that our customers receive expert knowledge and advice on all aspects of managing and maintaining their fleet of vehicles, via phone calls and emails    
• You will be responsible for your own portfolio of customers, to maximise the support and response times.
• Supporting and asking for support from the team on complex and new queries
• Effectively communicate with stakeholders to management level both internally and externally.

What we’re looking for

We are looking for an outstanding Account Manager. You’ll have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way whilst demonstrating complete professionalism and tact that comes naturally to you.

You’ll also be able to demonstrate:

• Confidence in communicating (verbal & written)
• Uncompromising customer focus
• Supportive and being able to work as a team, collaboratively
• Outstanding ownership & problem solving ability

The package

We offer a starting salary of up to £27,500 and a core commission element of £4,000. On top of this figure, over-performance can result in an additional £3,000 commission payment. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Please apply below and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview with our Talent Acquisition team
• 1 hour interview with the hiring panel, which will include a competency-based interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for? Apply today and we’ll be in touch.   

The role

The Data Controller works within a small team responsible for administering the core systems which underpin the company’s property management and accounting operations, maintaining data, and supporting all users of these systems. The Data Services team provides a critical service to Property Management and Occupier Solutions.

Responsibilities:

•    Process approved change notes completely and accurately to agreed standards and timescales and in line with internal and external client objectives

•    Ensure all changes to data are properly supported by appropriate authorisations, that originators are notified promptly when changes are completed for sign-off, and that other teams responsible for processes impacted by changes are notified appropriately

•    Run routine business operation tasks including scheduled reporting, charge raising, adoption of interest, and regular system integrity checks

•    Schedule, produce and collate centralised documentation such as demands/invoices, VAT receipts, and various reports and distribute it in a timely manner to the correct recipients

•    Act as assistant administrator in all matters relating to the set-up and configuration of systems, liaise with IT to ensure issues with systems are fully documented, reported and resolved, acting as necessary as contact for IT and systems’ suppliers in the resolution of any technical issues

•    Design, develop and run standard and ad-hoc reports in line with client needs and assist users in automating their reporting requirements

•    Provide ad-hoc expert advice, guidance and support to all users of the property management systems to ensure correct operation of system functions and appropriate application of systems to business processes

•    Maintain the chart of accounts and all standard look-up codes as directed by the Business Systems Manager to ensure consistent analysis and reporting of data

•    Maintain records and access rights for approved users, ensuring authorised joiners and leavers are added and removed in a timely manner and that appropriate segregation of duties is maintained

•    Ensure that the security and integrity of systems and data is preserved

•    Participate in the testing of regular system updates from software suppliers and assist in the identification, selection and implementation of new systems and major upgrades

•    Maintain process and procedure documentation in line with improvements in systems and business processes and ensure changes are communicated to all users

Qualifications:

•    Good academic background, including maths and English, good with details

Experience:

•    Experience of building end-user reports would be an advantage, particularly with an understanding of accounting techniques and/or systems

•    Able to work on own initiative and manage time effectively

•    Highly numerate and accurate with strong attention to detail and excellent verbal and written skills

•    Aptitude to understand business processes and procedures and assimilate new systems skills

•    Able to interpret and investigate problems, apply common sense to the identification of solutions, and report clearly to senior management, IT and systems suppliers

•    Committed to the provision of excellent customer service and to meeting deadlines

•    MS office (preferably advanced)

•    Experience in a data entry or systems administration role within a busy office environment

•    Property management and accounting packages for managing agents

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
•  Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

BNP Paribas’ CIB UK Legal department is a dynamic and integral part of the bank’s activities, providing expert legal advice and support across a wide range of activities. Our teams work closely with the business on transactional, advisory and governance matters and on disputes. It is led by dedicated professionals who ensure that the bank’s interests are protected while adhering to the highest legal, regulatory and ethical standards. The department is involved in various initiatives, including work experience programs, diversity and inclusion efforts, and legal technology advancements, reflecting its commitment to excellence, innovation and efficiency in the legal field.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

Financing LEGAL (also known as the Financing Platform) is an organisation within LEGAL comprising legal professionals providing legal support to business lines throughout the BNP Paribas Group in relation to corporate and institutional lending and trade finance activities (“Financing Activities”). The organisation is headed by the Global Head of Financing LEGAL (the “Global Head”) and led by the Global Manager of Financing LEGAL (the “Global Manager”). The team is part of UK CIB Legal.  

Job Purpose

Purpose: 

The Financing Lawyer, vice president role, provides high quality, effective and timely legal support and advice, transaction assistance and project work for the businesses and functions of Global Banking and the lending activities of Capital Markets in BNPP London Branch, as well as, where relevant, providing advice to other entities of the BNPP Group on matters of English law relating to Financing Activities, daily banking, cash management and corporate finance. The Financing Lawyer vice president will draft and negotiate documentation relating to Financing matters, such as facility agreements, inter-creditor agreements, term sheets, security documents, confidentiality agreements, legal opinions, conditions precedent, in the UK and across EMEA.  

Scope: UK role but may advise on English law aspects of transactions across EMEA

The Financing Lawyer vice president manages projects and transactions in the UK and across EMEA, develops relationships with the Global Banking business and stakeholders and provides high quality legal advice to the Global Banking business.  

Key Responsibilities

• Advanced level professional accountable for providing specialist, high quality, effective and timely legal support and advice to the Global Banking businesses, on financing matters including in relation to general corporate bilateral and syndicated lending as well as structured lending such as real estate finance, fund finance, projects/infrastructure finance, and leverage finance as well as cash management and daily banking. 
• Drafts, negotiates and reviews legal documentation for Finance transactions, such as facility agreements, inter-creditor agreements, term sheets, security documents, confidentiality agreements, legal opinions, conditions precedent. 
• Takes an active role in supporting and managing the development of legal policy within the Financing team. 
• Reviews the quality and efficiency of work within the Financing team and formulates recommendations that align with best practice, ongoing organisational strategies and cost efficiencies. 
• Manages and supports the relationships with key stakeholders across the Global Banking business to ensure that a service of high quality legal advice is provided. May act as a contact person for business stakeholders, with the ability to lead on specialist topics of expertise. 
• Manages a variety of medium sized Global Banking and Financing transactions and projects, including – for example – those within the Value Preservation Group as well as TACs / NACs (Transaction Approval and New Activity Committees), in order to improve the legal service provision to the Global Banking business and / or assists and supports with large-scale projects.
• Assists LEGAL UK and Financing LEGAL initiatives as to training, know-how preparation and expertise sharing, and participates in the effective rollout and use of cross-border IT tools and systems including SharePoint, Matter Management and others.
• Responds to business issues and queries relating to Financing law in order to provide quality and timely advice to the business. 
• Influences and supports members of the team as required by leading in decision making and approach where problems are more complex and require sophisticated analysis or experience. Acts as a point of escalation for more junior staff. 
• Provides or assists more senior Legal professionals within the Financing team in providing training to the Legal team and/or business stakeholders on relevant legal topics.
• Raises legal risks within the scope of Financing LEGAL activity, including the accurate reporting of risks in the SARA system where required; assists as required on matters relating to permanent control topics covered by LEGAL UK or Financing LEGAL.
• Oversees the work of more junior members of the Financing Legal team in the UK.
• Instructs and oversees the work of external counsel on Global Banking transactional and advisory matters.

Requirements

• English law (or equivalent) qualified Banking and Finance lawyer with expert knowledge of Finance law, particularly general corporate bilateral and syndicated lending as well as structured lending such as real estate finance, fund finance, projects/infrastructure finance, and leverage finance as well as cash management and daily banking activities, or an experienced professional with significant expertise in Financing law in the UK/EMEA, and an understanding of how the current legal / regulatory practices relevant to Financing fit with the broader Bank and the Legal function . 
• Good working knowledge of Bank wide policies, procedures, regulations and legislation relevant to Global Banking & Financing.
• Good commercial and communication / stakeholder management skills along with excellent analytical skills and the ability to translate technical and complex concepts into clear guidance and advice to the business. 
• Strong relationship management skills and an ability to provide support and act as a mentor to more junior members of the team.
• Computer literacy and a good understanding of relevant software used by the Financing Legal team at the relevant time.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year – in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

Job Purpose

To provide HR administrative support and payroll services for the UK, US and Asia

Key Accountabilities  

HR Administration – provide a range of services for specific business areas and locations, including

 • Draft and issue correspondence as required, including new starter contracts, employment references, reference requests, RTW checks and general correspondence.

• Draft and issue leavers correspondence and inform the business as necessary e.g. IT, Compliance and L&D.

• Monitor and track all new starter and leaver paperwork, ensuring that it is returned in a timely manner.

• Maintain an accurate paper and electronic filing system in addition to accurate data management on all HRIS.

• Manage the HR/Payroll Mailboxes highlighting any issues to Line Manager.

• Facilitate the Company Induction for new starters, ensuring that it runs smoothly and updating content when necessary.

• Monitor and flag probationary periods with Line Managers and Business Partners, ensuring that relevant paper work is issued.

• Monitor and track working hours, absence and holidays based as defined by regional legislation.

• Support on annual HR processes e.g. annual compensation review.

• Support the Head of HR Operations on adhoc tasks and projects.

Payroll – provide payroll services for specific locations and provide back-up support for other locations

• Preparation and submission of payroll information in line with the payroll calendar.

• Review and reconciliation of the payroll information once returned by Payroll Provider ensuring approvals are obtained and submitted on time and monthly reports submitted to Finance

• Management of the company pension schemes and any regional benefits in relation to the enrolment of new starters, update of contractual/personal information and preparation of the monthly payment files for Line Manager to review and submission

• Preparation of monthly or adhoc reporting

Customer Service

• Maintain excellent customer service when responding to customer queries related to terms and conditions, benefits, payroll, policies, etc. in line with the departments service levels and escalate as necessary to Line Manager / Business Partners.

Education/Qualifications 

• CIPD qualification is desirable

Experience

• Previous experience providing HR administrative support

• Previous payroll experience

Knowledge and Skills

• Knowledge of HR Information Systems

• Demonstrated understanding of HR administrative processes and services

• Ability to manage multiple priorities

• Demonstrated customer service skills

• Familiarity with Microsoft Office

Competencies

• Ability to work independently and organise and prioritise workload

• Ability to identify and manage confidential and sensitive information or situations in a professional manner

• Willingness to support team members during periods of high-volume workloads

The role

Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants – primarily focussed on hard services – within a single building or group of buildings.

Responsibilities

•    Prepare, monitor and reconcile service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Person specification

Qualifications/Key Skills

•    Degree or equivalent or by experience

•    Membership or Associate Membership of BIFM or IOSH

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH 

Experience

•    Previous experience in a similar role

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles

•    Management of in-house and supplier staff

•    Management of supplier relationships

•    Good health and safety and environmental knowledge

•    Extensive mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level

•    Experience of managing multi-site environments

•    Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

#LI-ONSITE