- Standard / Permanent
- CUSTOMER RELATIONSHIP MANAGEMENT
Swindon – Hybrid
About the role
We lease out more than 185,000 vehicles (cars and vans) at any one time in the UK and take back around 1000 every week at contract end. This is where the Remarketing team step in and add real value. Using their collective expertise this department decide the best channel for each individual vehicle. From selling to re-leasing the options are numerous and this team look at each vehicle on a case-by-case basis with a view to maximising revenue and efficiency.
The key purpose of this role is to ensure that our stock is managed efficiently through the remarketing process. Following a clearly defined step by step process you will co-ordinate and administer the pre sales activity needed for making our vehicles ready for sale. Your role is to work with internal and external customers and is pivotal to keep our stock moving through the various stages of de-fleet and preparation, ensuring they are ready for sale by the allocated sales channel in a timely manner.
Over time your knowledge and expertise will grow and develop. This will sharpen your commercial eye and you will start identifying opportunities for increased sales and process efficiencies, so making a real difference to our bottom line and the customer journey.
What’s in it for you?
As an Administrator you will receive a benefits package at Pay Zone level A3 – This includes a basic salary of up to £25k and a bonus of up to £1,100.
We operate a hybrid working option, which means you will be able to equally split your time between our office in Swindon and home once you are fully trained in the role.
You will also enjoy outstanding benefits which include.
· Private Healthcare (AXA PPP)
· Life Assurance
· Company Pension scheme
· A range of personal flexible benefits
· 25 days holiday, your birthday off plus bank holidays
· Free Parking
· Free Gym onsite
· Access to great discounts on our products and services
· To celebrate your 1st year, you can enjoy a ½ day holiday or a £75 Love2Shop voucher
· Paid eye tests and £50 towards your lenses
· Volunteering days
· Charity Fundraising
This is an extremely challenging and fast paced role dealing with vast volumes, so we need someone who has excellent administration skills and is highly organised and ruthlessly efficient, whilst under time pressure. A process person who is permanently ‘on top of things’, dependable and completely comfortable taking complete ownership for the work assigned to you. Equipped with confident communication skills, you will also understand the importance of teamwork and collaboration.
Lastly, you will need to demonstrate a clear understanding of what excellent customer experience looks and feels like, and not be shy in identifying, then recommending improvements to process and efficiency. We appreciate respectful disruptors!
Experience gained in a car dealership in a similar role would be great, but not vital, as we have plenty of experts who can help you develop those skills.
Key Skills Required
· Evidence of your experience with Vlook Ups, Pivot Tables
· Confident communicator (verbal & written)
· Attention to detail
· Uncompromising customer focus
· Professional but personal people skills
We are a major European vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want. We also focus on leading the way forward on Climate Action within the mobility industry.
Luckily, at Arval, we have an excellent pedigree in all thing’s mobility, and the launch of our five-year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond
We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.
Culturally, we are a friendly bunch – more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.
We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability, or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.
We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.
Here’s a recent video we put together that shows life at Arval: The Journey Makers
Following application, you will be contacted by one of our internal recruitment professionals.