Sales Support Executive
- Standard / Permanent
- CUSTOMER RELATIONSHIP MANAGEMENT
Sales Support Executive (Office Based)
Remarketing Team – Swindon, SN5 6PE
What happens to the vehicles when we have finished with them? We remarket them!
About the role
As part of our office based Remarketing team, you will be responsible for supporting our MotorTrade customers. This will be in a variety of ways – over the phone, via email and by offering support to their Account Manager.
Remarketing is a team who have a clear succession plan. They want you to build a solid career with us by gaining knowledge and expertise to move forward on a clear pathway of progression.
You will be supporting with many after sales duties, including V5 co-ordination, dispatching to the customer and ordering any missing items from the DVLA.
Working very closely with internal stakeholders including our Account Managers and Business Managers, excellent communication skills are key. You will have a support network mind-set, offering team support when needed.
A passion for vehicles would of course be fantastic but we are fully equipped to provide full training, development, and support to get you where you need to be.
What’s In It for You?
As a Sales Support Executive you will be payzone level A2 – Salary of up to £23,000
This role will offer hybrid working which will be one day a week working from home. You’ll be eligible for hybrid working following completion of your initial training period and once you feel comfortable to do so.
You will also enjoy the outstanding benefits including;
· Private Healthcare (AXA PPP)
· Life Assurance
· Company Pension scheme
· A range of personal flexible benefits
· 25 days holiday, your birthday off plus bank holidays
· Free Parking
· Free Gym onsite
· Access to great discounts on our products and services
· To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
· Paid eye tests and £50 towards your lenses
· Volunteering days
· Charity Fundraising
We are looking for a Sales Support Executive for our Remarketing team at Arval UK, Swindon who is passionate about delivering excellent customer service. You will have an excellent telephone manner and will be used to working in a fast-paced environment. Confident in taking ownership of all that comes your way whether it be a phone call from a MotorTrade customer, a request from an internal Account Manager or checking the reconciliation of payments.
Key Skills required:
· Attention to the details
· Confident communicator (verbal & written)
· Uncompromising customer focus
· Professional but personable people skills
· Team focused and ability to work together
We are a major European vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want. We also focus on leading the way forward on Climate Action within the mobility industry.
Luckily, at Arval, we have an excellent pedigree in all thing’s mobility, and the launch of our five-year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond
We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.
Culturally, we are a friendly bunch – more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.
We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability, or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.
We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.
Here’s a recent video we put together that shows life at Arval: The Journey Makers
Following application, you will be contacted by one of our internal recruitment professionals.