Process Improvement Analyst

February 14, 2024

Process Improvement Analyst

Reference12345748

  • Permanent
  • GB-Wiltshire-Swindon
  • PROJECT & TRANSFORMATION MANAGEMENT
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Process Improvement Analyst

Business Transformation Department

Swindon – Hybrid


About the role

In this role you will join the Process & Customer Advocacy Team within our Business Transformation department and be responsible for driving cross functional process and customer journey improvements that support enhanced customer experience, growth, efficiency, and strategic goals.

Reporting to the Process Improvement Manager, you will scope, plan, and execute various improvement projects across all areas of the business. You will be required to closely manage key stakeholders, adhere to relevant governance, and track associated project benefits. Alongside the delivery of Process Improvement projects you will support the deployment of a continuous improvement culture across the business through the delivery of a Continuous Improvement roadmap (e.g., Lean training, Coaching, Self-serve content creation and VPM deployment).

What’s in it for you?

This role comes with a basic salary range of £40,000 to £46,000 and being at pay zone level B2, an additional £4,600 (max) bonus + company car or £5,500pa cash allowance.

We operate a hybrid working option, which means you can equally (50:50) split your time between our office in Swindon and home once you are fully up to speed.


In addition, the Manager is happy to consider and discuss specific flex working needs at interview.


You will also enjoy the outstanding benefits including;

  • Private Healthcare (AXA PPP)
  • Life Assurance
  • Company Pension scheme
  • A range of personal flexible benefits
  • 25 days holiday, your birthday off plus bank holidays
  • Free Parking (when on-site)
  • Free Gym on-site
  • Access to great discounts on our products and services
  • To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
  • Paid eye tests and £50 towards your lenses
  • Volunteering days
  • Charity Fundraising

About You

As an experienced process improvement practitioner, you will have a good number of completed projects in your portfolio that have delivered tangible benefits including enhanced customer experience. If this has been in the leasing or finance sectors, then so much the better.

You will be a natural networker, able to build strong lasting relationships across all business areas and at all levels. Able to quickly understand business objectives and priorities. We need someone experienced in delivering change using Lean, Customer Journey Mapping and Agile Scrum methodologies.

Key skills required:

  • Lean and Agile Scrum expertise
  • Ability to establish AS-IS and TO-BE processes and customer journey’s, perform root cause analysis, problem solve and implement change
  • A strong eye for detail and the ability to analyse and leverage data insights
  • Excellent prioritising, planning and organisational skills
  • A highly motivated and self-driven mind set
  • Proven networking, influencing and relationship building skills

Desirable skills

  • Customer Journey Mapping (CJM) – we are happy to train if necessary
  • Knowledge of Robotic Process Automation (RPA)


Application process

Following your application, you will be contacted by one of our internal Talent Acquisition professionals. The next stage will be a Video Screen where you can tell us more about your relevant experience and specific interest. Final stages will be a face-to-face interview(s) in our Swindon office.

About Us

We are a major European vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want. We also focus on leading the way forward on Climate Action within the mobility industry.

Luckily, at Arval, we have an excellent pedigree in all thing’s mobility, and the launch of our five-year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch – more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability, or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here’s a recent video we put together that shows life at Arval: The Journey Makers

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