Operations Manager – One Fen Court

January 31, 2024

Operations Manager – One Fen Court

ReferenceLON2084

  • Standard / Permanent
  • GB-ENG-London
  • FINANCIAL AND TECHNICAL EXPERTISE
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The role

We are looking for a candidate who has experience in bringing a team together.  Leadership qualities will be essential, and you’ll bring energy into everything you do.

The drive to constantly review and improve standards and be willing to go the extra mile is what you love to do.

This job will require walking the building including The Garden at 120 every day ensuring standards are being met. 

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focussed on soft services, but also with direct responsibility for cradles, lifts and fabric works within a single complex building.

Responsibilities

  • Provide best in class customer service to internal and external customer base
  • Maintain regular and effective communication with clients and tenants
  • Manage site based staff, ensuring all people related policies and procedures are followed
  •  Deliver all stakeholder ESG related strategies and reporting including but not limited to social value initiatives
  • Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
  • Monitor works conducted/service provided by suppliers
  • Audit and inspect supplier delivery
  • Measure and report supplier performance against agreed SLAs
  • Manage suppliers to ensure effective, safe and compliant delivery of all soft services, however the role also includes the management of cradles and vertical transportation equipment
  • Assist in the preparation, monitoring and reconciliation of service charge budgets
  • Check and approve expenditure against service charge budgets
  • Work effectively with a range of specialist consultants to deliver agreed outcomes
  • Procure goods and services, following procedures and policies
  • Develop, agree and manage capital replacement programmes
  • Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
  • Undertake regular building inspections, complete reports and initiate/progress any required works
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment
  • Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards and work with sustainability team
  • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations and communications with stakeholders

Person specification

Qualifications/Key Skills

  • Degree or equivalent or by experience
  • Membership or Associate Membership of IWFM or RICS
  • National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Experience

  • Previous experience in a similar role
  • Understanding of commercial leases and the landlord and tenant relationship
  • Good understanding of service charge budgets and accounting principles
  • Leading in-house and supplier staff in
  • Management of supplier relationships
  • Good health and safety and environmental knowledge
  • Excellent English language skills – both written and spoken
  • IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
  • Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

We are proud to offer award-winning benefits to support and reward our employees:

  • Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
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