IT Service Delivery Manager

January 10, 2024

IT Service Delivery Manager


  • Standard / Permanent
  • GB-ENG-Solihull
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Job Title: IT Service Delivery Manager

Location: Solihull-Hybrid

Hours:  Full time, Permanent


A bit about us: 

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.  

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way. 

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we’re positive, we’re brave, and we own it. 

The Role:

Ensure reliable and consistent operations of the IT services provided to employees, clients and partners including Service Desk services with a focus on enhancing the service offering, demonstrating incident reduction, maximising service availability and reaching SLA compliance. Managing transition to operations and taking ownership of the services, partners and managed service vendors.

Key Responsibilities: 

·       Service Delivery Management

·       Manage the day to day effective operations of the systems

·       Problem, Availability, Incident and Service Level Management, Change Management

·       Manage an effective and efficient Service Desk driving Continual Service Improvement and Customer Satisfaction

·       Partner and Supplier Management

·       Strategically plan for the future

·       Provide the infrastructure for business growth

Skills & Attributes: 

·       Incident Management

·       Problem solving and attention to detail

·       Ability to make decisions responsibly after gathering all required information

·       Partner and Supplier management

·       Ability to work independently when required

·       Ability to liaise and influence all levels of management and work with other departments

·       Hands on experience of system and platform troubleshooting

·       Service Level Management

·       Experience in interpreting the applicability of local, national and global laws/regulations and guideline

·       to company operations

·       Able to work in fast paced, challenging environments

Could this be you? 

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most. 

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.

What’s in it for you? 

As well as working for a Top Employer UK 2023 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more.  Learn more about what it means to be part of the BNP Paribas Personal Finance team here: www. or follow this link to learn more about careers at BNP Paribas Personal Finance:

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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