End of Contract Damage Assessor

October 17, 2023

End of Contract Damage Assessor


  • Standard / Permanent
  • GB-ENG-Solihull
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End of Contract Damage Assessor

Birmingham Office – Hybrid

About the role

In this role, you will manage and assess quality and ‘unfair wear and tear’ appraisals on vehicles returned to us at the end of their contract. When the vehicle comes off contract, an external supplier will collect the vehicle and provide an inspection for damage. You’ll then carry out an assessment on a computer viewing photographic and written reports to decide if a vehicle has returned with reasonable wear and tear, or not, to ensure Arval are working to BVRLA standards. You will then notify the customer of your findings.

In addition, you’ll review and authorise Rental Fleet End of Contract Estimates and manage the downtime of those vehicles whilst they’re undergoing the refurbishment process. You’ll develop both internal and external relationships, particularly with suppliers, to ensure that business objectives are achieved. You’ll also have the confidence to make recommendations for any process improvements, where you have identified the opportunity to improve our offering.

What’s in it for you?

The End of Contract Damage Assessor will receive a benefits package at Pay Zone level A3 – This includes a basic salary of up to £25,000 and a bonus of up to £1,100.

We operate a hybrid working option, which means you will be able to equally split your time between our office in Birmingham and home once you are fully trained in the role.


You will also enjoy the outstanding benefits including;

·         Private Healthcare (AXA PPP)

·         Life Assurance

·         Company Pension scheme

·         A range of personal flexible benefits

·         25 days holiday, your birthday off plus bank holidays

·         Free Parking

·         Free Gym onsite

·         Access to great discounts on our products and services

·         To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher

·         Paid eye tests and £50 towards your lenses

·         Volunteering days

·         Charity Fundraising

About you

We are looking for someone from the motor industry, ideally with experience gained in a body shop environment or experience working in the rental trade. You will have the ability to assess damage reports and data, with the ability to make a decision as to whether any damage is fair or not. Ideally, you will have experience with BVRLA guidelines and the knowledge to back up your decisions. By nature, you will be thorough and methodical in your approach to work.

Key skills and attributes you’ll need to be successful in this role:

·         Have good written and verbal communication skills.

·         You will have a helpful and adaptable approach

·         Be able to manage a high volume workload on an on-going basis.

·         Whilst maintaining databases and records

·         With a keen eye for detail and integrity/reliability.

·         Willingness to learn & expand knowledge

·         Takes pride their work and delivering a solution

About us

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want. We also focus on leading the way forward on Climate Action within the mobility industry.

Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch – more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here’s a recent video we put together that shows life at Arval: The Journey Makers

Application process

For internal applications, please contact James Elston, for a role overview, then follow the usual application process with an updated CV.

Following application, you will contacted by our of our internal recruitment professionals

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